The location of this hotel is excellent but it is badly run. Breakfast was totally disorganised and one evening we waited one hour to get a bottle of wine and three hours to complete the meal. Food was cold when it arrived. Management apologised.

This resort was the BEST I have ever stayed!! The staff and service was next to none. Everyone was friendly and attentive! The bungalow was everything I hoped it would be! The place felt magical. The grounds were immaculate, and the food was actually the cheapest we had on the islands.

The superior, horizon overwater bungalows are fabulous inside, I could not fault them. Beautiful room and bathroom very clean with private deck and steps straight into the lagoon. Two chairs but only one sun lounger unfortunately. Sadly the rest of the hotel does not match up to those rooms at all, it’s the opposite. The bar area had a grubby pub/nightclub feel, the plastic rattan chairs have sharp broken bits that pulled holes in my clothes. Service atrocious although some of the staff tried hard. One night we received the vegetables after we’d finished the meat/fish. Other guests were very inconsiderate, flying drones and speaking loudly on their phones on speaker phone ruining any peace that might have been. Apparently drones are banned so reception were not happy either but it happened a lot. Overall a busy place, over built up and not an idyllic romantic getaway I was hoping for. And by the way, to the assistant in the shop I think you’re in the wrong job- you are so rude and miserable you obviously hate tourists. Concierges thank you, very helpful. Breakfast crew thank you and mad egg chef don’t stop you’re great just the way you are. And thank you to our maid she kept our room 212 beautiful

While the snorkeling from the over water bungalows is great, the property is in need of serious maintenance. The service was a disappointment. Everything from forgetting drink orders to not having the food items listed on the menus. Long waits for just about everything.

Beautiful room. Meticulous attention to detail . Breathtaking view. We walked into our bungalow and were astounded. We could not have asked for a more perfect reception. Fresh flowers decorated the entire bungalow and chilled champagne and fresh fruit awaited us. Best of all, our bungalow was surrounded by an array of colorful fish and coral in the beautiful blue waters and a breathtaking view of the beautiful blue sea and lush green mountains,

When we arrived to the property, we were greeted and seated in a hot room with the beverage dispenser empty and no cups for the espresso machine. We asked repeatedly for some water and cups for the espresso and this took them over 30 minutes to find. When someone FINALLY came to check us in, after waiting for about 45 minutes of waiting, we were told that our room was not ready and would not be ready for over an hour. We arrived an hour after the said check-in time.This room was booked for my honeymoon, almost a year in advance. I called when I booked and was "assured" by the staff that I was in the top room category and would be in an over water bungalow on the very end, with privacy. I told them if this cannot be guaranteed, then I will not book.We were not shown to our room, nor were we given a ride on the golf cart to get there. It seemed like we were inconveniencing the staff when we asked how to get to our room. When we got to our there, it was at the beginning of the row of bungalows. We immediately returned to the front desk and demanded to be put in the room category we paid for, and they told me that the resort was full and there was nothing they could do. They told me that I did not buy the highest room category, which I was assured by the staff upon booking that I did. They offered nothing to us for the inconvenience and disappointment.We unpacked and settled in only to find a broken shower, which could not be fixed during our stay. When we went out on the deck and got in the water, it had a max depth of maybe 2 feet, and that is being generous! This was a HUGE disappointment and made it basically pointless to have purchased this room category WHICH IS NOT CHEAP!!! $700+++ PER NIGHT!!We ate dinner the first night we were there at the restaurant on the property by the bar. The waitresses and bar staff are in absolutely no rush to take your order or to get your order to you. The pricing on the food is outrageous for what you get. The free breakfast was OK, the omelette maker was higher than a kite, but at least that was entertaining....Of the four nights we stayed there, only one night did they turn down our room. Their excuse was that something "valuable" must have been left out so they didn't provide the service. This is completely untrue, all money and jewelry was in the safe. If you do not speak French, you're basically not going to be put as a priority to be serviced.

We had an absolute blast on our honeymoon stay at the Sofitel. The staff was very friendly, personable and efficient. The service was the best we've experienced at any resort. We highly recommend staying here and it's located on a very nice lagoon. Best location on the island in our opinion.

Lovely place with mostly lovely staff. Check in and breakfasts were frantic though with too few staff for the amount of people leading to long waits at check in and food running out at breakfast due to sheer volume of people and inadequate staff numbers to kepp the buffet stocked.

A magical holiday destination with friendly staff to look after your every need.The food was excellent.The setting was beautiful.We will be back again next year.The resort can be reached by plane or by ferry;either route makes for a pleasant trip.

I stayed 3 nights in a Garden View Bungalow No.430. The room is spacious and well decorated, but a little dated. The maintenance is done, but eyes on details need to be improved (curtains & sliding doors condition). The plus was the free refilling minibar and the ice machine close to the rooms. The beach in front of the hotel has clear calm water.

Absolutely amazing experience in the overwater bungalows. Should be on everyone's bucket list. Highly recommend this resort in Moorea. From the resort staff(Caroline was amazing), the service, the snorkeling,to the room itself....... every single thing was perfect!!!!! This was our 2nd trip to Moorea and 2nd time to the Sofitel........ worth every penny! Can't wait to return

We recently stayed at the sofitel moorea beach resort in the deluxe overwater bungalow and everything was perfect. The staff,property,service was beautiful. Everyone there from the receptionist to the breakfast chef to housekeeping where so friendly that i thought my wife would start crying when it was time for us too leave. I will definitely be back and cant express in words how grateful i was to be so welcomed at the sofitel la ora beach resort. Thank you so much too all the staff at sofitel beach resort......

You always take a punt choosing a resort and the best way to get a true feel for a place is to read as many RECENT online customer reviews as you possible can before booking. So after reading the reviews of many resorts on Moorea, I chose the Sofitel Moorea and booked the Luxury Beach Bungalow hoping it would be all it claimed .... and it was, plus the staff were just fantastic. Honestly, from the moment we arrived until the morning we left, everyone from concierge to cleaner were amazingling friendly, helpful and just happy in their jobs, which makes a huge difference - no attitude at all other than friendly, which was great. A special thanks to the Concierge Jeanne who arranged some complicated trips so effortlessly and with good humour. I recommend this resort to anyone who wants a great holiday without the disappointments. M&D - Sydney, Australia

If you are french and don't mind smoking while eating and raw fish you will love this place. The service at the pool was amazing, he made sure to stay on top of our room and then served us lunch. The maid was awesome. The girls at the spa were best i have had. The restaurant chairs were so dirty. The breakfast cook was awesome

We had a Horizon Superior Overwater Bungalow, which was absolutely magnificent. The room was clean and tidy, and well appointed. Loved the snorkelling off our private terrace. The reef around the resort is fantastic, with plenty of colourful fish in residence. The food was was superb. Staff were always attentive, however the service at the Pure restaurant was at times slow (wasn't a big problem as were in no rush to go anywhere). Had a wonderful time.