Bonjour Madame P., Thank you very much for sharing such a thoughtful review and for awarding us a 90/100. We are delighted to know that you enjoyed the professionalism and warmth of our team, the cleanliness and elegance of the hotel, as well as your experience at Basilic and our breakfast. We also truly appreciate your kind words regarding the recognition you received as a Silver member of ALL Accor. We are sorry that you did not have the opportunity to enjoy your welcome drink during your stay. We would like to clarify that when making a reservation through our direct channels, ALL members are entitled to a welcome drink. The corresponding voucher is available directly in the ALL Accor app and can be redeemed at our bar or restaurant. We sincerely apologize if this information was not made sufficiently clear to you during your visit. We also appreciate your feedback regarding the gym. Your comments are valuable to us and will be taken into consideration as we continue looking for ways to enhance our guests’ experience. It was a pleasure having you with us, and we hope to welcome you back to Sofitel Bogotá Victoria Regia for an even more enjoyable stay. Warm regards, Alejandra Pedroza, Guest Relations.

Bonjour Monsieur Roger, Thank you for taking the time to share your feedback following your stay with us. We are pleased to know that you appreciated our warm welcome and excellent location; however, we are truly sorry to learn that your room did not meet the standards you expected. We would sincerely appreciate the opportunity to hear more about your experience and understand what happened with your room and which aspects did not meet your expectations. Your feedback is very important to us, as understanding your feelings and perception allows us to identify opportunities for improvement and continue building better experiences for our guests. We hope you will give us the opportunity to welcome you again and provide you with an experience that better reflects the standards we strive to offer. Kind regards, Alejandra Pedroza, Guest Relations.

Bonjour Monsieur Gilles, Thank you very much for your extraordinary feedback and for describing Sofitel Bogotá Victoria Regia as one of the best hotels in the world. It is truly an honor to receive such a wonderful recognition. We are delighted to know that you enjoyed every aspect of your stay, from our warm welcome and elegant setting to our breakfast and the service provided by our team. Knowing that everything was perfect is the greatest reward for us and a wonderful encouragement to continue creating memorable experiences for our guests. Thank you once again for choosing us and for sharing such generous words. We sincerely hope to have the pleasure of welcoming you back to Bogotá and making your next stay just as exceptional. Kind regards, Alejandra Pedroza, Guest Relations

Bonjour Monsieur F., Thank you very much for taking the time to share your feedback and for your continued loyalty as a valued ALL Gold member. We are pleased to know that, overall, you were satisfied with your stay and sincerely appreciate your kind comments. At the same time, we are truly sorry to learn that certain aspects of your experience did not meet your expectations. Please accept our sincere apologies for the condition of the bed and for the maintenance concerns you encountered. We understand how important a comfortable, well-maintained room is to ensuring a restful stay, and we regret that we fell short in this regard. Rest assured that your comments have been shared with our Engineering and Housekeeping teams so that the necessary inspections and improvements can be carried out. We also appreciate your feedback regarding the value for money and your perception of our loyalty program. Your observations are extremely valuable and help us identify opportunities to enhance both our facilities and the overall guest experience. Thank you once again for your trust and for choosing Sofitel Bogotá Victoria Regia. We truly hope to have the opportunity to welcome you back soon and provide you with the flawless experience that you rightfully expect and deserve. Warm regards, Alejandra Pedroza, Guest Relations

Bonjour Monsieur H., Thank you very much for taking the time to share such a wonderful review and for awarding us a perfect score. We are truly delighted to know that you once again enjoyed an excellent stay at Sofitel Bogotá Victoria Regia. It is a pleasure to hear that you appreciated our privileged location, the comfort of your room and our signature MyBed bedding, as well as the quality and presentation of our breakfast. We are equally grateful for your kind words about our welcoming, helpful, and efficient team, as well as our housekeeping services. As one of our valued ALL Diamond members, we would like to express our heartfelt gratitude for your continued loyalty. It is always an honor to welcome you back, and your trust in choosing Sofitel Bogotá Victoria Regia time and time again means so much to all of us. Knowing that you have stayed with us on several occasions and that you plan to return is the greatest compliment we could receive. We sincerely look forward to welcoming you back very soon and creating many more memorable experiences together. Warm regards, Alejandra Pedroza, Guest Relations

Bonjour Monsieur D., Thank you very much for sharing your feedback and for your excellent rating. We are delighted to know that you found Sofitel Bogotá Victoria Regia to be an excellent choice for your business trip. We also appreciate your comments regarding our location. While we are situated in one of Bogotá's most vibrant and exclusive residential neighborhoods, with easy access to restaurants, shopping, and business districts, we understand that the historic city center may require additional travel time. We would also like to extend our sincere gratitude for your loyalty as a Diamond member of ALL Accor Live Limitless. It is always a privilege to welcome our most valued members, and we truly appreciate your continued trust in our hotel and the Accor family. We look forward to welcoming you back to Sofitel Bogotá Victoria Regia on your next visit to Bogotá and providing you with another exceptional experience. Warm regards, Alejandra Pedroza, Guest Relations

Bonjour Monsieur E., Thank you sincerely for sharing such an exceptional review and for awarding us a perfect 100/100 in every category. It is truly an honor to welcome you as a Diamond member, and we are delighted to know that your experience reflected the high level of recognition and care you deserve. Your kind words about our warm welcome, the comfort and elegance of our rooms and bathrooms, and the quality of our breakfast and restaurant mean a great deal to our entire team. Your appreciation for the attention to detail is especially rewarding. We strive to ensure that each of our loyal members feels valued and impeccably cared for. Knowing that you would highly recommend us is one of the greatest compliments we could receive. It was a pleasure having you with us, and we can’t wait to welcome you back for another flawless stay. Warm regards, Alejandra Pedroza, Guest Relations.

Bonjour Monsieur B., Thank you very much for sharing your experience and for awarding us a perfect score following your stay at Sofitel Victoria Regia Bogotá. We are truly delighted to know that you enjoyed our elegant, comfortable, and quiet atmosphere, and that our attentive service contributed to such a wonderful visit. Your recommendation means a great deal to our entire team. We also sincerely appreciate your loyalty as a Classic member of ALL Accor Live Limitless program. It is always a pleasure to welcome valued members of our community. Thank you as well for your constructive feedback regarding cleanliness. We regret that certain areas, such as the tops of the doors and under the bed, did not fully meet your expectations. Please be assured that your comments have been shared with our housekeeping team to reinforce attention to these details and ensure the highest standards throughout the hotel. We look forward to welcoming you back very soon for an even more flawless experience. Warm regards, Alejandra Pedroza, Guest Relations.

Bonjour Madame M., Thank you very much for taking the time to share your feedback with us. While we are pleased to know that you enjoyed the room and especially the comfort of our bedding, I am truly sorry to hear about the disturbances you experienced during your stay. Please accept our sincere apologies for the ventilation noise and the music heard from the hallway. This is certainly not the level of peace and comfort we aim to offer our guests, and I completely understand how frustrating this must have been, especially when seeking a restful night. I have already shared your comments with our team so they can review the ventilation system in that room and ensure the hallway music levels are properly adjusted. Your feedback helps us improve, and we truly appreciate you taking the time to bring this to our attention. We value your loyalty as an ALL Classic member, and we sincerely hope to have the opportunity to welcome you back for a much quieter and more enjoyable experience. Warm regards, Alejandra Pedroza, Guest Relations.

Bonjour Monsieur C., Thank you very much for taking the time to share your experience and for awarding us such an outstanding rating. We are truly delighted to know that you appreciated our prime location, the comfort of your room, and above all, the professionalism and high quality of service provided by our team. We are especially grateful for your kind recognition of our concierge team, who will be delighted to know that their service contributed positively to your stay. Your feedback is a great source of motivation for us and reinforces our commitment to delivering refined, personalized service in line with the expectations of our valued guests, particularly as a Platinum member of the ALL Accor loyalty program. We also appreciate your comments regarding the room size and are pleased to know that you still found it very comfortable. Your observations are highly valued and help us continuously enhance the Sofitel experience. It would be our sincere pleasure to welcome you back on your next visit to Bogotá and to once again provide you with a truly memorable stay. Kind regards, Alejandra Pedroza, Guest Relations.

Bonjour Madame B., Thank you very much for taking the time to share such a thoughtful and detailed review of your recent stay with us. We are truly delighted to learn that your overall experience was so positive and that you found our hotel to be on par with the best Sofitel properties. Your kind words regarding the comfort of our rooms, the quality of our breakfast and the professionalism of our service are sincerely appreciated. We are especially pleased to know that Ivan’s attentive service contributed significantly to your satisfaction. Your recognition will be gladly shared with him and with our entire team, as it is a great source of motivation and pride. At the same time, please allow us to sincerely apologize for the inconveniences experienced at the moment of your check in. We truly appreciate you giving us the opportunity to redeem ourselves and to demonstrate the level of service and hospitality we continuously strive to provide. Your feedback has been carefully noted and will be shared with the team to ensure a warmer and more welcoming arrival experience moving forward. We are very grateful for your loyalty as a Platinum member of ALL Accor Live Limitless, it was a pleasure to host you and we sincerely hope to have the opportunity to welcome you back again very soon at Sofitel Bogotá Victoria Regia. Warmest regards, Alejandra Pedroza, Guest Relations.

Bonjour Madame S., Thank you very much for your wonderful review. We are truly pleased to know that your stay with us was such a positive and memorable experience. It is especially rewarding to hear that both our team and the overall comfort of your stay contributed to your well being. We sincerely appreciate your generous rating and kind words. It was a pleasure having you with us, and we look forward to welcoming you back at Sofitel Bogotá Victoria Regia for another excellent stay. Warm regards, Alejandra Pedroza, Guest Relations.

Bonjour Monsieur L., Merci beaucoup pour vos commentaires concernant votre dernier séjour au Sofitel Bogotá Victoria Regia. C'est toujours un plaisir de savoir que notre hôtel a répondu à vos attentes et que vous avez ressenti ce sentiment de bien-être et de confiance grâce à l'amabilité et au professionnalisme de notre personnel, qui est toujours prêt à donner le meilleur de lui-même pour créer ces expériences uniques dont vous vous souvenez en nous laissant cet excellent commentaire. Nous vous remercions encore une fois d'avoir partagé votre expérience avec nous en soulignant le confort de notre hôtel, notre délicieux petit-déjeuner buffet, l'excellent service de notre personnel et notre emplacement idéal, où gastronomie et art de vivre se marient à merveille. Merci encore d'avoir partagé votre expérience, et nous espérons que votre prochaine visite sera aussi agréable que la précédente. Cordialement, Laura Salamanca, Guest Relations.

Bonjour Monsieur Z., Merci beaucoup pour vos commentaires concernant votre dernier séjour au Sofitel Bogotá Victoria Regia. C'est toujours un plaisir de savoir que notre hôtel a répondu à vos attentes et de sentir ce sentiment de bien-être et de confiance grâce à la gentillesse et au professionnalisme de notre personnel, qui est toujours prêt à donner le meilleur de lui-même pour créer ces expériences uniques, comme celles dont vous vous souvenez en nous laissant cet excellent avis. Nous vous remercions encore une fois d'avoir partagé avec nous votre expérience en mettant en avant les atouts de notre hôtel, tels que notre délicieux buffet petit-déjeuner, l'excellent service de notre personnel et notre emplacement idéal, où gastronomie et art de vivre se marient à merveille. Merci encore d'avoir partagé votre expérience, et nous espérons que votre prochaine visite sera aussi agréable que la précédente. Cordialement, Laura Salamanca, Guest Relations.

Bonjour Monsieur Z., Merci beaucoup pour vos commentaires concernant votre dernier séjour au Sofitel Bogotá Victoria Regia. C'est toujours un plaisir de savoir que notre hôtel a répondu à vos attentes et de sentir ce sentiment de bien-être et de confiance grâce à la gentillesse et au professionnalisme de notre personnel, qui est toujours prêt à donner le meilleur de lui-même pour créer ces expériences uniques, comme celles dont vous vous souvenez en nous laissant cet excellent avis. Nous vous remercions encore une fois d'avoir partagé avec nous votre expérience en mettant en avant les atouts de notre hôtel, tels que notre délicieux buffet petit-déjeuner, l'excellent service de notre personnel et notre emplacement idéal, où gastronomie et art de vivre se marient à merveille. Merci encore d'avoir partagé votre expérience, et nous espérons que votre prochaine visite sera aussi agréable que la précédente. Cordialement, Laura Salamanca, Guest Relations.

Bonjour Monsieur G., Merci beaucoup pour vos commentaires concernant votre dernier séjour au Sofitel Bogotá Victoria Regia. C'est toujours un plaisir de savoir que notre hôtel a répondu à vos attentes et que vous avez pu ressentir ce sentiment de bien-être et de confiance grâce à l'amabilité et au professionnalisme de notre personnel, qui est toujours prêt à donner le meilleur de lui-même pour créer des expériences uniques, comme celles dont vous vous souvenez dans votre excellent commentaire. Nous vous remercions encore une fois d'avoir partagé votre expérience avec nous en soulignant le confort de notre hôtel, notre délicieux petit-déjeuner buffet, l'excellent service de notre personnel et notre emplacement idéal, où gastronomie et art de vivre se marient à merveille. Merci encore d'avoir partagé votre expérience, et nous espérons que votre prochaine visite sera aussi agréable que la précédente. Cordialement, Laura Salamanca, Guest Relations.