Sofitel Lyon Bellecour 5 yıldız

Avis müşterileri puanı (ALL Puanlama) 4.4/5 2.901 görüş

Sofitel Lyon Bellecour - Image 1
Sofitel Lyon Bellecour - Image 2
Sofitel Lyon Bellecour - Image 3
Sofitel Lyon Bellecour - Image 4

Açıklama

Otel ekstraları

  • Gastronomi restoranı: Les 3 Dômes, panoramik manzara ve yerel ürünler

  • Panoramik açık büfe kahvaltı

  • Şehir merkezinde Les Clés d'Or Concierge hizmetinizde

  • Biologique Recherche kürleri ve Derin Doğa masajları

  • Concierge Clés d'Or at your service

Konaklama olanaklarımız

Otelin konumu

Sofitel Lyon Bellecour

20, quai Gailleton
69002 LYON
Fransa

GPS:45.754188, 4.834351

Erişim ve ulaşım

Otel servisi

Otele giriş başlangıç saati: - Otelden çıkış bitiş saati:

Otel içi
  • Araba parkı
  • Restoran
  • Tekerlekli sandalye ile girişe uygun
  • Fitness merkezi
  • Wi-Fi
  • Klima
  • Kahvaltı
  • Bar
  • Toplantı odaları
  • %100 Sigara İçilmeyen Otel
  • Oda servisi

LES 3 DOMES

Sizi Les 3 Dômes'ta ağırlamaktan büyük bir mutluluk duyarız!

Rezervasyon yaptir

Konuk değerlendirmelerimiz

Konuk değerlendirmelerimiz

Otelimizde konaklayan konuklarımızdan %100 onaylı yorumlar

Daha fazla bilgi edinin

ALL Puanlama  4.4/5  2.901 görüş

TripAdvisor Derecesi  4.0/5  2.692 görüş

Poor Sofitel stay

Tripadvisor puanı 3.0/5

E9422NCwilliams Couples - TripAdvisor onaylı yorum

We were expecting the same Sofitel standards as the Heathrow one but were very disappointed.Nice location,central to the old city and by the river.Room needs renovating.Drab and ordinary,certainly not the luxury one would expect from the huge prices. Only one of three elevators were working.There was no coffee availability at 7 a.m.

Dear E9422NCwilliams, Thank you for taking the time to share your experience at the Sofitel Lyon Bellecour. We are sorry that we did not meet your expectations during your recent stay with regard to the room facilities. We would also like to reiterate our sincere apologies for the inconvenience caused by the technical incident that occurred in two of our elevators during your stay. We did our utmost to repair the malfunction as quickly as possible, but the repairs took longer than we would have hoped and we sincerely regret this. We offer 24-hour room service, and we sincerely regret to hear that you were unable to enjoy a coffee at 7am. Please be assured that your comments are carefully studied and shared with our teams to improve our service. Nevertheless, we are delighted that you enjoyed our ideal location in the heart of Lyon. We hope that, despite your disappointment, you will give us the opportunity to welcome you again to demonstrate our commitment to providing you with a most enjoyable experience. Yours sincerely Claire Quality Manager

Nice on the whole

Tripadvisor puanı 4.0/5

XXXPRXXX Couples - TripAdvisor onaylı yorum

The location is good. The female staff in reception are very friendly and helpful, less so the concierge who completely ignored me to chat with two other members of staff. Annoying. The bed wasn’t as comfortable as some of the other Sofitels I’ve stayed in. Breakfast was nice apart from the gross scrambled eggs.

Good hotel with a need for upgrades

Tripadvisor puanı 4.0/5

NorthStar05221055634 TripAdvisor onaylı yorum

Pluses: Centrally located; Rooms with view over the Rhône river; Well soundproofed and very clean rooms; 8th floor dining room with great view; Well assorted buffet breakfast; Friendly and helpful staff with special kudos to Valentin Cuq, Concierge. Minuses: Rooms in need of updating. Only one electrical outlet with no USB port; 2 out of 3 elevators out of service during our first four day stay (May 11 to 15, 2024) No soap bars available for 3 days; On our second stay (May 21 to 22) we were assigned a standard room: inside bathroom door handle fell off (promptly repaired) and air conditioning unit was not working; Hotel staff does not respond to emails nor accepted to compensate for inconvenience.

Å real disappointment...

Tripadvisor puanı 3.0/5

Maurice M TripAdvisor onaylı yorum

Cannot understand those who have given high marks to this rundown hotel... we will not choose it again when visiting Lyon. It is not that is a bad five star, it is that it's an acceptable three star. The facilities are worn. The decor is 20 years out of date. The room that serves as breakfast, lunch and dinner venue is far too small and unsuited. Our room on the seventh floor had a view of the Rhone flawed by quite dirty windows. The cupboard and closet space was quite limited. Again, perfectly fine three star. Just not better.

Dear Mauricem982, Thank you for taking the time to leave us this comment following your stay at the Sofitel Lyon Bellecour. We are sorry to hear that you were disappointed by your experience at our hotel. Guest satisfaction is our priority and we regret that we were unable to make your stay as pleasant as we would have liked. We hope that, despite your disappointment, you will trust us again during your next stay, to make your new experience the most pleasant possible. Sincerely yours, Claire Quality Manager

Avis müşterileri puanı 4.0/5

Tufan C. Aileler - ALL için doğrulanmış yorumlar

KAHVALTIDA SUNULAN ÜRÜNLER OLDUKCA ZAYIFTI. OTEL KONUMU HARİKA

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  • 663 görüş 9.5/10 Konum
  • 1.438 görüş 6.3/10 Oda
  • 1.602 görüş 9.1/10 Hizmet
  • 14 görüş 3.8/10 Wifi
  • 589 görüş 4.2/10 Otel Ambiyansı
  • 476 görüş 7.9/10 Yemek
  • 446 görüş 8.7/10 Kahvaltı
  • 338 görüş 4.5/10 Otel Donanımları

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