ソフィテルリヨンベルクール 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.4/5 2,911 件のレビュー

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当ホテルの客室

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ソフィテルリヨンベルクール

20, quai Gailleton
69002 リヨン
フランス

GPS:45.754188, 4.834351

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

LES 3 DOMES

「レ トロワ ドーム」へようこそ。再びオープンできたことはもちろん、 シンプルで気取らないこのスペースに皆さんをお招きできることを嬉しく思っております。ぜひお越しください!

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お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.4/5  2,911 件のレビュー

トリップアドバイザーの評価  4.0/5  2,678 件のレビュー

Running low on staff and room smells

トリップアドバイザーの評価 2.0/5

Guilherme R ファミリー - トリップアドバイザー認証口コミ

I travelled to Lyon with my wife and kids. We arrived later during our check in day (16hes) and the second room was not ready.. after we went out and returned later, finally we got the second key. When we entered the room there had a terrible smell apparently of cigarette and some sent trying to hide the smell. They should have had changed us from the room instead of delaying our checkin.. After this event, we tried to have dinner at the hotel restaurant and the maître was very impolite and said that were not more tables available even for guest of the hotel, even when it was clear that he could easily accommodate 4 (2 kids) in a table that were for 3. Clearly they are running low in staff compromising service.

Dear Guilherme R, Thank you for taking the time to share your experience with us. We regret that your stay at the Sofitel Lyon Bellecour did not live up to your expectations and would like to extend our sincere apologies for any inconvenience you may have experienced. We have communicated with you personally following your experience and sincerely hope that you will give us another opportunity to better serve you in the future. Sincerely, Claire Quality Manager

予想外にサービスが悪化している。

お客さまの声 2.0/5

ト. カップル - 確認済みレビュー すべて

過去2回の宿泊に比較してサービスの悪さに失望しました。

Dear Guest, Thank you for taking the time to share your impressions of your stay with us. We are very sorry to hear that this new experience did not live up to the previous one, especially in terms of service. We strive to provide high quality, personalized service to our guests and we are truly sorry that you did not have this experience. In order to improve our service, would you be so kind as to share with us the reasons for your disappointment in more detail? We look forward to hearing from you, and sincerely hope to have the opportunity to earn your trust again during a future stay. Sincerely, Claire Quality Manager

Accor Museum

トリップアドバイザーの評価 2.0/5

Southerncut Couples - トリップアドバイザー認証口コミ

One of the first Sofitel properties in the world but I am afraid on it’s last legs. If the building is not upgraded and soon the title of Sofitel and 5 star must be removed as this property will continue to inflict embarrassment on both the Sofitel and Accor brands. I feel for the staff who are now trying to do the best they can with what is a very dated product. This comes across in the check in experience which on arrival all be it a couple of hours before 4 we were basically told to go away. Accor status or not staff should still do there best to accommodate customers. Maybe take all the staff to the Asia Pacific region and see how style service and quality of Accor properties can be achieved. A premium experience is expected with the Sofitel brand this was our worst experience this trip to Europe including ibis, ibis styles,Novotel and other Sofitel properties.

Dear Southerncut, Thank you for your feedback on your recent stay at the Sofitel Lyon Bellecour. We sincerely regret to read that your experience did not live up to your expectations and would like to offer you our sincere apologies. Please be assured that we take into account all of our guests' comments and incorporate them into our continuous improvement process to ensure a pleasant stay for all of our guests. Our teams are dedicated to the well-being of our guests and are committed to providing a high quality experience with the highest standards of service and we regret to hear that you were not satisfied with the service you received during your stay. We truly hope that despite this disappointment, you will give us another opportunity in the future to provide you with an unforgettable experience. Yours sincerely, Claire Quality Manager

Deferred maintenance!

トリップアドバイザーの評価 2.0/5

Hockeydad900 トリップアドバイザー認証口コミ

We stayed at the Sofitel Bellecour two nights based on positive reviews, good location and recommendations of friends who had stayed there in the past. Unfortunately the hotel is in serious need of renovation. The first room we were given looked like it had not been redecorated since the '60s and the AC did not work. We were then given another, nicely renovated room, but the AC still did not work. After several visits from their engineer, it produced a tepid stream of air but never really cooled the room, so we just left the windows open most of the time. The staff was helpful and friendly and did what they could but it is clear that they can't do much to solve these issues without a significant investment by the owners in updating this property.

Dear Hockeydad900, We would like to thank you for your confidence and for taking the time to leave us this comment following your stay at the Sofitel Lyon Bellecour. We are very sorry to hear of your disappointment following your stay with us. We truly regret that the decoration of the first room did not live up to your expectations and that an incident with our air conditioning system affected your stay. We would like to offer you our most sincere apologies for not having met your expectations during this stay. Thank you for your comments addressed to our teams, who do their utmost every day to offer you an exceptional stay. We sincerely hope that you will place your trust in us again to make you experience a most pleasant Sofitel stay. Sincerely, Claire Quality Manager

A/C not working properly!

トリップアドバイザーの評価 3.0/5

Journey55524644494 Couples - トリップアドバイザー認証口コミ

The A/C in our room was not functioning properly. For the cost of our room this is unacceptable. The staff sent someone to review the system, but there was no improvement. By that point it was almost 11:30pm and we were not interested in moving rooms. Very disappointed with our stay.

Dear Guest We are extremely sorry that your stay at the Sofitel Lyon Bellecour did not live up to your expectations due to a technical failure of the air conditioning system in your room. Your experience did not meet our usual quality standards and we would like to reiterate our most sincere apologies. Unfortunately your username does not allow us to access your booking. Nevertheless, we sincerely hope that you will agree to renew your trust in us in order to provide you with a true Sofitel experience. Yours sincerely Claire Quality Manager

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 679 件のレビュー 9.3/10 ロケーション
  • 1,441 件のレビュー 6.4/10 客室
  • 1,555 件のレビュー 9.1/10 サービス
  • 15 件のレビュー 7.1/10 インターネット
  • 590 件のレビュー 4.2/10 雰囲気
  • 459 件のレビュー 8.8/10 朝食
  • 456 件のレビュー 8.2/10 料理
  • 346 件のレビュー 5/10 設備

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