Sofitel Lyon Bellecour 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.4/5 2,788 件のレビュー

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Sofitel Lyon Bellecour - Image 1
Sofitel Lyon Bellecour - Image 2
Sofitel Lyon Bellecour - Image 3
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20, quai Gailleton, 69002 リヨン, フランス

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当ホテルの客室

ホテル所在地

Sofitel Lyon Bellecour

20, quai Gailleton
69002 リヨン
フランス

GPS:45.754188, 4.834351

電話番号
ファックス +33 4 72 41 20 01

アクセスと交通機関

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敷地内
  • 駐車場
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

LES 3 DOMES

レ トロワ ドローム（Les 3 Dômes）をぜひご利用ください。

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お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.4/5  2,788 件のレビュー

トリップアドバイザーの評価  4.1/5  2,763 件のレビュー

Severely outdated hotel

トリップアドバイザーの評価 1.0/5

bgh159 トリップアドバイザー認証口コミ

This hotel doesn’t appear have been renovated since 1970- outdated, worn furniture and colours. Skirting boards and door frames coming off walls, stains and chips on every piece of wooden furniture, carpet wrinkled on the floor, and I upgraded to a suite. No mini bar, the supposedly high end restaurant had about 3 things on the menu- it was empty when I went and no wonder. They had tradies there so hopefully starting a Reno but years overdue. This is the only ugly building in Lyon- and it looks like it needs to be knocked down. Great view of the city from in it- but not looking at it or staying in it.

Dear Guest, Thank you for taking the time to provide your feedback regarding your recent stay. We are very sorry to hear about the disappointment you experienced. We truly regret to hear that your experience and suite were not up to your expectations. Please rest assured that we have taken careful note of your comments. We sincerely wish we had had the opportunity to discuss with you during your stay, to better understand your expectations and respond to your needs in the most appropriate manner. We were also very sorry to read your feedback regarding our restaurant. Our dining offer includes three set menus as well as an à la carte selection with several options, and we regret that this did not meet your expectations on this occasion. Guest satisfaction remains our highest priority. We always strive to meet our guests’ needs, and we deeply regret that we were unable to make your stay as enjoyable as we would have wished. We hope to have the opportunity to welcome you again in the future and will do everything we can to make you live a more positive experience next time. Sincerely, Claire Quality Manager

Excellent location, good value but a little outdated.

トリップアドバイザーの評価 4.0/5

fgrajal トリップアドバイザー認証口コミ

The hotel is very well located between both rivers and within walking distance from most sights. Although the hotel has some hints of luxury, it also looks a little bit outdated in some areas, The rooms are spacious, clean and nice. The hotel has plenty of ammenities. Staff were very nice and helpful. Also, for us the easy access and parking on site was important since we were doing a road trip through the region. Something more difficult for hotels in the old town. At a price of around 180 EUR per night I think it is still good value for money for this hotel category.

Dear Guest, Thank you very much for sharing your impressions following your recent stay at Sofitel Lyon Bellecour. We are thrilled you enjoyed our central location in the vibrant heart of Lyon as well as the comfort of our rooms. It is a pleasure to know the convenience of our private parking contributed to your satisfaction. We truly regret hearing that our facilities did not fully meet your expectations. Rest assured that your feedback has been taken in consideration and will be included in our enhancement process. Nevertheless, we are delighted that our services contributed positively to your overall experience. We look forward to welcoming you back soon. Sincerely, Elfie Quality Manager Assistant

Great Sofitel bed and river view. Very old n dated though..

トリップアドバイザーの評価 4.0/5

freys7890 トリップアドバイザー認証口コミ

Stayed 3 days in suite room and standard room. I have never seen a sofitel like this one. The room is very old, the carpet old and brown, and the rooms are dark. That said, the river view from our room was lovely, and that was the highlight for me. The bed was also a proper Sofitel bed, soft topper, supportive mattress, soft comfy sheets. I didn’t sleep well the first night, partly because we checked in late and the room felt old and dark, but I slept very well the following nights. The lobby area is nice and new. The staffs are helpful. Had christmas dinner at les 3 domes, food was ok, i was expecting better as i heard it used to be a michelin restaurant. Breakfast was ok, too many people for too little restaurant. Love the restaurant view. Went to the lounge at night and the view is nicer than that in the restaurant. I searched the reviews and saw that they have renovated rooms, but i asked and the reception said there were none as the hotel are waiting for renovation. it will be a very good Sofitel when it is renovated.

Dear Guest, We would like to thank for taking the time to share your impressions following your recent stay at Sofitel Lyon Bellecour. We are delighted that you enjoyed the comfort of our Sofitel My Bed bedding and the wonderful panoramic view of Lyon from our hotel. However, we are sincerely sorry that your room did not meet your expectations. Please rest assured that we took note of your feedback so that we can offer you a room that better suits your preferences during your next stay. We also truly regret to hear that your experience in our restaurant both at dinner and breakfast did not fully meet your expectations. Your comments are valuable to us and will be carefully considered as we continuously strive to enhance our guests' experience. However, we are pleased to know that you enjoyed the elegant atmosphere of our lobby and we greatly appreciate your kind words regarding the efficiency and professionalism of our team members. Please be assured that we take your comments very seriously and they will be considered for future enhancements. We hope to have the opportunity to welcome you back for a fully satisfactory stay. Sincerely, Elfie Quality Manager Assistant

DO NOT RECOMMED!

トリップアドバイザーの評価 1.0/5

Sharon M トリップアドバイザー認証口コミ

DO NOT RECOMMEND! I'm shocked that this hotel has 5 stars. It should be more like a 2 star hotel. Even our Uber driver from the airport recommended the Marriott over this hotel an we should have taken his advice! The rooms are in a desperate need of renovation and the service is the worst I have every experienced. We paid for a suite and were given a room with old carpet and stains on the carpet and furniture. On top of all of this, there was a leak in the the bathroom and my friend slipped and fell resulting in a huge bruise on her leg! We notified the hotel immediately and they wouldn't send anyone to address the problem until the next day. They were unable to fix the leak and eventually had to move us to another room. There was no apology and all they offered us was drinks at their bar for all the inconvenience. We don't even drink! Suffice to say, if you are planning a trip to Lyon, stay far away from this hotel. Stay at the InterContinental just down the street and at a better price!

Dear Guest, Thank you for taking the time to share your feedback regarding your stay. We sincerely regret discovering your review of your experience and the service provided. We were saddened to read about the tainted memory you retained from your visit, as well as the absence of certain important details in your review regarding your stay. We sincerely hope to have another opportunity to regain your trust. Sincerely, Sofitel Lyon Bellecour

In need of urgent total refurbishment

トリップアドバイザーの評価 3.0/5

traveller_constant Couples - トリップアドバイザー認証口コミ

We love Sofitels and stay in them regularly, all over Europe, but the Lyon Sofitel is urgently in need of total refurbishment. The state of the bedrooms is disgraceful - heavily scuffed, dirty and stained wallpaper, scuffed elderly furniture and multiple maintenance issues. The rooms look as if they haven’t been redecorated for at least 30 years - there are also insufficient plugs for charging electronic items. Such a shame as the staff are lovely and very professional, the location is perfect, breakfast delicious and there is a very nice bar on the top floor with stunning views. Hence the 3 star review as all these other things are 5 star, but the bedroom was very much a one star experience.

Dear traveller_constant, Thank you for taking the time to share your thoughts regarding your stay. We truly appreciate your kind words about our friendly and professional team, ideal location, gourmet breakfast, and the bar with its stunning views. It is gratifying to know that these aspects of your experience met your expectations. However, we sincerely regret that your room, and particularly the decoration, did not fully meet your expectations. Your feedback has been carefully considered and will be taken into account as part of the continuous improvement of our facilities. Thank you once again for sharing your impressions. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience. Sincerely Claire Quality Director

との提携 TripAdvisor

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