ソフィテルリヨンベルクール 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.4/5 2,874 件のレビュー

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20, quai Gailleton, 69002 リヨン, フランス

説明

ホテルのその他の情報

  • グルメ料理レストランLes 3 Dômesでは、パノラマビューと地元の料理をお楽しみいただけます

  • 全面に料理が並ぶ朝食ビュッフェ

  • ダウンタウンエリアでは、Les Clés d'Or Concierge をご利用いただけます

  • Biologique Rechercheトリートメントとディープネイチャーマッサージ

  • リヨンのPresqu'île地区にあるダウンタウンエリア

当ホテルの客室

ホテル所在地

ソフィテルリヨンベルクール

20, quai Gailleton
69002 リヨン
フランス

GPS:45.754188, 4.834351

電話番号
ファックス +33 4 72 41 20 01

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

LES 3 DOMES

レ トロワ ドローム（Les 3 Dômes）をぜひご利用ください。

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お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.4/5  2,874 件のレビュー

トリップアドバイザーの評価  4.0/5  2,692 件のレビュー

Poor Sofitel stay

トリップアドバイザーの評価 3.0/5

E9422NCwilliams Couples - トリップアドバイザー認証口コミ

We were expecting the same Sofitel standards as the Heathrow one but were very disappointed.Nice location,central to the old city and by the river.Room needs renovating.Drab and ordinary,certainly not the luxury one would expect from the huge prices. Only one of three elevators were working.There was no coffee availability at 7 a.m.

Dear E9422NCwilliams, Thank you for taking the time to share your experience at the Sofitel Lyon Bellecour. We are sorry that we did not meet your expectations during your recent stay with regard to the room facilities. We would also like to reiterate our sincere apologies for the inconvenience caused by the technical incident that occurred in two of our elevators during your stay. We did our utmost to repair the malfunction as quickly as possible, but the repairs took longer than we would have hoped and we sincerely regret this. We offer 24-hour room service, and we sincerely regret to hear that you were unable to enjoy a coffee at 7am. Please be assured that your comments are carefully studied and shared with our teams to improve our service. Nevertheless, we are delighted that you enjoyed our ideal location in the heart of Lyon. We hope that, despite your disappointment, you will give us the opportunity to welcome you again to demonstrate our commitment to providing you with a most enjoyable experience. Yours sincerely Claire Quality Manager

Nice on the whole

トリップアドバイザーの評価 4.0/5

XXXPRXXX Couples - トリップアドバイザー認証口コミ

The location is good. The female staff in reception are very friendly and helpful, less so the concierge who completely ignored me to chat with two other members of staff. Annoying. The bed wasn’t as comfortable as some of the other Sofitels I’ve stayed in. Breakfast was nice apart from the gross scrambled eggs.

Good hotel with a need for upgrades

トリップアドバイザーの評価 4.0/5

NorthStar05221055634 トリップアドバイザー認証口コミ

Pluses: Centrally located; Rooms with view over the Rhône river; Well soundproofed and very clean rooms; 8th floor dining room with great view; Well assorted buffet breakfast; Friendly and helpful staff with special kudos to Valentin Cuq, Concierge. Minuses: Rooms in need of updating. Only one electrical outlet with no USB port; 2 out of 3 elevators out of service during our first four day stay (May 11 to 15, 2024) No soap bars available for 3 days; On our second stay (May 21 to 22) we were assigned a standard room: inside bathroom door handle fell off (promptly repaired) and air conditioning unit was not working; Hotel staff does not respond to emails nor accepted to compensate for inconvenience.

Å real disappointment...

トリップアドバイザーの評価 3.0/5

Maurice M トリップアドバイザー認証口コミ

Cannot understand those who have given high marks to this rundown hotel... we will not choose it again when visiting Lyon. It is not that is a bad five star, it is that it's an acceptable three star. The facilities are worn. The decor is 20 years out of date. The room that serves as breakfast, lunch and dinner venue is far too small and unsuited. Our room on the seventh floor had a view of the Rhone flawed by quite dirty windows. The cupboard and closet space was quite limited. Again, perfectly fine three star. Just not better.

Dear Mauricem982, Thank you for taking the time to leave us this comment following your stay at the Sofitel Lyon Bellecour. We are sorry to hear that you were disappointed by your experience at our hotel. Guest satisfaction is our priority and we regret that we were unable to make your stay as pleasant as we would have liked. We hope that, despite your disappointment, you will trust us again during your next stay, to make your new experience the most pleasant possible. Sincerely yours, Claire Quality Manager

Excellent staff, but hotel in dire need of refurbishment

トリップアドバイザーの評価 3.0/5

nomadicfood トリップアドバイザー認証口コミ

Positive: Excellent staff, very friendly, very helpful. Negative: Sadly, everything else. The hotel is showing its age. The rooms are showing significant wear and tear, have poor lighting, uncomfortable beds and generally extremely poor value for money. The breakfast is nothing special, very average quality.

Dear Nomadicfood, Thank you for sharing your experience with us. We appreciate your kind words about the friendliness and helpfulness of our staff. We regret that our hotel did not live up to your expectations and would like to offer you our sincerest apologies. We are also sorry to hear that you were not delighted with our gourmet breakfast. We sincerely hope that, despite your disappointment, we will have the opportunity to welcome you back for a more satisfying experience during your next stay in Lyon. Yours sincerely, Claire Quality Manager

との提携 TripAdvisor

その他のウェブユーザーの評価

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  • 586 件のレビュー 4.2/10 雰囲気
  • 472 件のレビュー 7.9/10 料理
  • 437 件のレビュー 8.6/10 朝食
  • 331 件のレビュー 4.5/10 設備

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