メルキュールリヨンサントルシャトーペラーシュホテル 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.4/5 1,996 件のレビュー

メルキュールリヨンサントルシャトーペラーシュホテル - Image 1
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メルキュールリヨンサントルシャトーペラーシュホテル - Image 3
メルキュールリヨンサントルシャトーペラーシュホテル - Image 4
12 cours de Verdun Rambaud, Esplanade de la gare, 69002 リヨン, フランス

説明

ホテルのその他の情報

  • 1906年築、歴史的建造物内のホテル

  • ペラーシュ駅や公共交通機関から徒歩数分

  • 無料のフィットネスエリアは週 7 日ご利用いただけます。

  • 会議、セミナー、イベント用の 800 m² の部屋

  • グリーンキー認証による環境保護

当ホテルの客室

ホテル所在地

メルキュールリヨンサントルシャトーペラーシュホテル

12 cours de Verdun Rambaud, Esplanade de la gare
69002 リヨン
フランス

GPS:45.749492, 4.824919

電話番号
ファックス +33 4 78 37 06 56

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • ペット可
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

Belles Saisons

全面リニューアルしたアールヌーボー調のシックなビストロ「ベルセゾン」は、週7日営業しています。新鮮な旬の食材を使用した、自家製料理をシェフのメニューをお楽しみください。

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.4/5  1,996 件のレビュー

トリップアドバイザーの評価  4.0/5  1,613 件のレビュー

Disgusting experience

トリップアドバイザーの評価 1.0/5

6CFC トリップアドバイザー認証口コミ

Never should anybody have to experience what I did in any hotel! When I went to bed I checked the bedding before I got in and the mattress protector was covered in stains and hair. Not just one persons hair, this thing had been on the bed for ages. The stains covered the entire protector. I took it off my bed and went down to reception the following morning. What I was offered by the manager was some points on a card I do not own. Now come on, surely a room upgrade and partial refund should have been offered but it wasn’t. As I was only there for 2 nights I asked for free breakfast for myself and my partner. As a manager I would have been mortified, I would have offered the customer anything and everything. The rooms are very small, with minimal space to move around in. The large smart tv had no apps on it, so totally pointless if you cannot watch anything in the language you require. If they installed the apps we could watch from our own accounts, Apple TV, Prime, Netflix etc. Half a door on the shower, of course the water goes everywhere. Breakfast was very disorganised and chaotic. When I arrived most of the hot food wasn’t available and what was available no longer warm. No pastries, no cutlery on my table and tables not cleared quick enough. The location of the hotel in theory should be good but what you have to do is walk through a large carpark and then a complicated train station to get anywhere. Doing this in the dark, would be a no for me. The gym is so neglected, I walked in and then walked out. The one exercise bike available is so old and the seat would not move I literally couldn’t use it. No kettlebells, three dumbbells 5kg, 2kg and 1kg what do they expect us to do with those? I weights machine, with no pin to change the weight. €200 deposit when checking in at the end of my holiday was unexpected and unnecessary. I did say that I didn’t want to pay it that I wouldn’t be incurring any costs or charges and that if I wanted breakfast I would pay at reception. I was told that I had to pay it and that it would not come out of my account if I incurred no charges at the end of my stay. Of course it came out of my account later that day. I plan on visiting Lyon a lot but after the bed incident and the way it was managed I couldn’t stay here again.

Dear Madam, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Lyon Centre Château Perrache. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Disappointing

トリップアドバイザーの評価 2.0/5

Nadege S ファミリー - トリップアドバイザー認証口コミ

I stayed in this particular hotel on my travels flying back to England after visiting family in Auvergne. I was stunned when asked for a €200 deposit- this is the only hotel I ever stayed which holds this policy. It’s very off putting. I knew I would get it back as I am a respectful customer, obviously but this is not the kind of greeting I had hoped for. The hotel’s reception area looks beautiful and there is a pleasant smell as you get in, the beds are comfortable but it stops there. To iron clothes you have to use a dirty iron table at disposal in a dedicated room (two floors down from my room, with no hangers available). The breakfast room is small and busy, staff are running around, with no fault of their own they simply can’t keep up- I had no access to cutlery, the food was cold and everything ran out as soon as it was put out- the organisation of breakfast is poor. I would encourage future travellers to eat out. No hot water for a shower, nobody apologised, there was no communication, simply appalling! To get into the town centre you need to walk through the train station. The place feels unsafe. There are drunks and possibly drugs around. I am grateful to staff for doing their best, working in these conditions can’t be easy everyday. Mercure hotels have a higher end reputation that this one did not reflect for me and I won’t be returning. There are more modest hotels out there that provide a much better service.

Dear Madam, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Lyon Centre Château Perrache. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Concerning the deposit, we ask it to our guest to allow the extras charges on the room. It's not required, if you want you can just pay your stay at the arrival and after pay at the restaurant or the bar. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence at the breakfast area. We hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Do not stay at MercuY Lyon

トリップアドバイザーの評価 1.0/5

Carlos A トリップアドバイザー認証口コミ

I TRIED to stay at the hotel last minute as my original hotel csncelled my room. After my booking, I tried to get there by car (about 5 miles away)... after almost 2 hours of going in circles as there Is MAJOR road work making it impossible to get there, decided to call the hotel and they LAUGHED...asked for csncellation and refund but they said the policy was non refundsble. Even i did understand the policy , i also know that: 1. NOWHERE was mentioned there were major road work making it impossible to get there 2. reservation was just done couple hours before. Doubt they hsd much processing to do. 3. LACK of customer service from employees. Laugh from your customer? really? So dissapointed with Mercury. Seems 150usd is what"s its privilege worth.

Dear Guest, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Lyon Centre Château Perrache. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We don't have the informations about works in the streets unfortunatelly so we can't prevent our guests about this. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I will talk with the reception team about your comment because, in fact, they aren't allow to laugh from our customers... We hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Pleasant hotel adjacent to Gare Perrache

トリップアドバイザーの評価 4.0/5

NorthStar37122353521 Solo travel - トリップアドバイザー認証口コミ

Full service hotel steps away from the train station. Friendly accommodating staff. The rooms are spacious, well appointed and quiet. Bar, restaurant, and garage. I found the rate to be very reasonable. Perfect if you are travelling by rail. A little difficult as a pedestrian, but public transport is readily available.

Dear NorthStar37122353521 Many thanks for sharing your feedback with us about the Mercure Lyon Centre Château Perrache. We are pleased that we met your expectations during your stay and that you enjoyed our location as well as your room. We really hope to have the pleasure of welcoming you again in our hotel for your next trip to Lyon Best regards Marion

Poor

トリップアドバイザーの評価 2.0/5

Ellie J ファミリー - トリップアドバイザー認証口コミ

Hotel is dated, staff are unhelpful, feels more like 2* than 4*. No benefit to being an Accor diamond member. Disappointed. Rooms are clean and well sound proofed at least and 1 room had good views but very underwhelming however low cost option in Lyon (reflects it). Seen better days, unless you need the train station or parking, stay somewhere else.

Dear Ellie J I am sorry that you found our hotel to be aging. This one is classified as an Art Nouveau historical monument and has been completely renovated with elegance and refinement. I also regret that our staff did not live up to your expectations. Please note, however, that they are very attentive to the expectations of our customers throughout their stay. I have noted your satisfaction with the cleanliness and soundproofing of the rooms. We hope to have the pleasure of welcoming you soon and assure you today of our best services. kind regards Marion Begoc

との提携 TripAdvisor

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