メルキュールリヨンサントルシャトーペラーシュホテル 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.4/5 2,082 件のレビュー

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説明

ホテルのその他の情報

  • 1906年築、歴史的建造物内のホテル

  • ペラーシュ駅や公共交通機関から徒歩数分

  • 無料のフィットネスエリアは週 7 日ご利用いただけます。

  • 会議、セミナー、イベント用の 800 m² の部屋

  • グリーンキー認証による環境保護

当ホテルの客室

ホテル所在地

メルキュールリヨンサントルシャトーペラーシュホテル

12 cours de Verdun Rambaud, Esplanade de la gare
69002 リヨン
フランス

GPS:45.749492, 4.824919

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • ペット可
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

Belles Saisons

全面リニューアルしたアールヌーボー調のシックなビストロ「ベルセゾン」は、週7日営業しています。新鮮な旬の食材を使用した、自家製料理をシェフのメニューをお楽しみください。

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.4/5  2,082 件のレビュー

トリップアドバイザーの評価  4.0/5  1,596 件のレビュー

Fantastic in Lyon

トリップアドバイザーの評価 5.0/5

Christine G Couples - トリップアドバイザー認証口コミ

Stayed 3 nights. A beautiful hotel in fantastic location. Stone throw to trains, metro, bus-lines with great convenience stops for quick food. Or a 10min flat walk to great eateries, over the station. Ours was an excellent, very comfortable extra large room with large sofa, coffee table, desk, bar fridge and tea making facilities. Friendly staff - reception, restaurant and bar. A wonderful stay.

Dear Madam, Thank you very much for this nice comment ! We are really glad to notice that you enjoyed your stay with us and that our staff made your stay even more comfortable. It was a real pleasure to welcome you and we hope to see you again in Lyon very soon. Best regards,

Awful beware. Loud, unsafe location and poor desk staff

トリップアドバイザーの評価 1.0/5

Debbie D ビジネス - トリップアドバイザー認証口コミ

I asked not to be near the train station and had already requested this as a Gold status member but it was given a very small room right next to the train station so loud trains since 5 AM in the morning. I asked if there was any other room to move to since I had already booked a premium room, so not cheap and they said no. I asked if the next day when people were checking in and out if we could switch rooms and they said they would leave messages and do their best. Long story short nothing happened. Their system broke and was unable to change rooms despite multiple follow-ups. You just get a sense that they’re not trying at the front desk. They seem very indifferent. Plus the location is very unsafe right by the main train station which might be a positive but there’s also a large homeless camp right within feet of the hotel entrance. Very uncomfortable. There’s many other choices to stay in Leon so I would avoid this hotel, especially as a business traveler if you have any other option.

Dear Madam, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Lyon Centre Château Perrache. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Big Room, Good Stay

トリップアドバイザーの評価 4.0/5

Brian M Couples - トリップアドバイザー認証口コミ

Stayed two nights at this hotel that is adjacent (almost a part of the Lyon Train Station). What I loved. 1. The big room, 2. Quietness of the room despite be next to the train station. 3. Easy walking distance to everything 4. Value for money What I appreciated. 1. The refillable water bottle in the hallway 2. The Lux Soap in the Bathroom What I did not like 1. Parking. Street parking is absolutely unsafe. A car had been broken into not long before we arrived ( glass was everywhere) 2. Parking at the train station is expensive. 35 euros a day (but better safe than sorry) 3. Thought front desk reception was not responsive and a bit pretentious--everyone has a bad day(s), maybe it was there turn. Overall, one of the better Mercures we have stayed in and one with charm and character.

Dear Sir, We very much appreciate your comment and your note regarding your stay in our hotel 😊 I will share your comments with our team and I am sure that this feedback will serve as an encouragement to all of us as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you for a new trip in Lyon ! Sincerely,

Art Nouveau Hotel in Lyon

トリップアドバイザーの評価 4.0/5

Maverick_MOW トリップアドバイザー認証口コミ

This is my revised review of this Hotel after having some challenges with customer service around the extern parking. Thanks to MARION BEGOC who took proactive action after my note regarding the handling of my complain. Rooms are good, high sealings, modern bathroom. Breakfast is excellent. Recommendation would be to add fish to the food selection. Location is near the station and bus terminal. If you go to the center you have to pass it, which is in general not a big deal. Secound recommendation would be to explain the handling process better for the external parking. The hotel has a deal with an extern parking as the parking at the hotel are limited. You get additional park tickets to use at the cashier machine. This process should be better documented or explained.

Dear Sir, Thank you for having taken the time to give us your views about your stay in our hotel. My team and I are very grateful for your remarks. They will encourage us to keep our efforts to meet your expectations. Looking forward to welcoming you shortly :) Yours sincerely,

Nice hotel located poorly

トリップアドバイザーの評価 4.0/5

Retiredbeanctr Couples - トリップアドバイザー認証口コミ

Room was great with a large tv and great bathroom with a rain shower Bed was huge seemed much larger than a US king Morning breakfast was great with soft and scrambled eggs,bacon, potatoes, cold cuts, cheeses fruits Location was off the beaten path Covered secure parking was nice

Dear Guest, Many thanks for sharing your feedback with about the Mercure Lyon Centre Château Perrache. We are pleased that we met your expectations during your stay and that you enjoyed our location as well as your room and the breakfast. We really hope to have the pleasure of welcoming you again in our hotel for your next trip to Lyon Best regards

との提携 TripAdvisor

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