Sofitel Marseille Vieux Port 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.5/5 1,818 件のレビュー

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Sofitel Marseille Vieux Port - Image 1
Sofitel Marseille Vieux Port - Image 2
Sofitel Marseille Vieux Port - Image 3
Sofitel Marseille Vieux Port - Image 4
36, boulevard Charles Livon, 13007 マルセイユ, フランス

説明

ホテルのその他の情報

  • 朝食ビュッフェとオーシャンビューの素晴しい環境で朝を始めましょう

  • 雄大で晴れ渡った景色

  • 洗練された美味しい料理

  • ソフィテルスパでのリラクセーションとリフレッシュのためのトリートメント

  • 最上階の会議室からは旧港が一望できます

当ホテルの客室

ホテル所在地

Sofitel Marseille Vieux Port

36, boulevard Charles Livon
13007 マルセイユ
フランス

GPS:43.292332, 5.361028

電話番号
ファックス +33 4 91 15 59 50

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • ペット可
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.5/5  1,818 件のレビュー

トリップアドバイザーの評価  4.3/5  3,354 件のレビュー

High quality hotel but not five star

トリップアドバイザーの評価 4.0/5

Jagdish S トリップアドバイザー認証口コミ

Excellent spectacular views but lacks the 5 star standard. Staff all very helpful Comfortable room and amenities Walking distance to the busy town.

5 star hotel, a grand view, overstated dining expectations, little delivered.

トリップアドバイザーの評価 3.0/5

S9660KOtonys トリップアドバイザー認証口コミ

At a magnificent location and with a stunning view across the old forts and port area of Marseilles, the dining location of the hotel was a feast for the senses. The rooms and facilities were clean, thoroughly well kept and with ample space, to be expected at this price and for a 5 star well branded hotel. However, this is about as best as the experience would reveal for me. I would expect that for an international level quality hotel, the dining experience (breakfast and dinner inclusive) would be well grounded with the hotel's teams in these areas well versed in food quality, service and coverage for any customers with dietary issues. This was not the case. For instance, the menus (breakfast and lunch/dinner) made allergen statements to be noted to staff for any adjustments required. Menus also stated various offerings for the gluten free buffet (breakfast) with provision for locally sourced products. All I found was a jar of madeleines (pre-purchased individually wrapped) and a jar of muesli. Breakfast covered, and no other options. Buffet? The offers for what I'd call 'normal' foods were plentiful, pastries, breads, cereals and sweets. Considering the extraordinary slim pickings in the gluten free story, I asked for gluten free bread to make some toast. Two staff members looked at me and then at each other with no content of understanding, eventually seeking help from a senior team member. The team member instructed them to go into the kitchen and ask there. After a 5-6 minute wait, one waiter arrived with 2 microwave heated small buns. I'll take it, it's better than nothing I thought. At the end of my stay, a 5 star hotel with overreaching allergen statements on menus, a very careful instruction/direction needed to staff, promised much on menu, but delivered very little. It's just not good enough.

Not as good as expected for Sofitel

トリップアドバイザーの評価 3.0/5

Windymillers Couples - トリップアドバイザー認証口コミ

On arrival staff very friendly, everything explained. Nice bar on the 7th floor overlooking the marina. Room ok. Aircon not cold at all. Shower so hot I couldn't get in. On the next revamp I would suggest better glazing to keep the noise or sirens & gulls out, & better room lighting- a bit style over substance at the moment. For example, the bed reading light is too high on the headboard & the chaise longue was not useful & took a lot of space out of the room. At breakfast no one came to take the order. 40 mins for order & 20 mins to service. Had to request further drinks as no one came to check we needed anything else. Shame as hotel in a nice position. Not up to standard of other Sofitels we have visited.

Poor maintenance and responsiveness

トリップアドバイザーの評価 2.0/5

MaryD151 Couples - トリップアドバイザー認証口コミ

Had beautiful view of the harbor but when we went outside on the room’s private deck to enjoy it, the sliding door self-locked and we couldn’t get anyone at the listed hotel phone numbers to answer us. Finally we called Sofitel international number and after a few tries they connected with our hotel and came to unlock the door. I’m not at all convinced that they documented it so it could be repaired. The room temp could not be regulated and was very warm. There were often 6+ staff at the front desk but when we wanted to Check out, not a soul in sight and we waited 20 min for someone to come. Lionel the concierge was great. Lionel the concierge

Deeply Disappointed — Not the Sofitel Experience We Expected!

トリップアドバイザーの評価 1.0/5

ritusinghw28 Couples - トリップアドバイザー認証口コミ

We made the mistake of choosing this hotel purely based on the Sofitel name, assuming a certain standard. Unfortunately, the reality was far from it. The building is outdated, and it feels more like a 3-star airport hotel than a luxury property. There’s simply no value for the high price they’re charging. We regret not reading the TripAdvisor reviews beforehand — they were spot on. Our stay felt like a waste of precious time and energy on our one day in Marseille. Especially frustrating when we passed the InterContinental — our first choice — which exuded elegance and class. We won’t be making this mistake again, and we urge fellow travelers to stay far away.

Dear Guest, Thank you for taking the time to share your honest feedback regarding your recent stay at Sofitel Marseille Vieux-Port. Be sure we are truly sorry to hear that your experience did not meet the high expectations associated with the Sofitel name. So please accept our sincere apologies. We appreciate your candor and will use your insights to improve our services and facilities. We hope that, despite this experience, you might consider giving us another chance in the future to better demonstrate the quality and hospitality Sofitel strives to offer. Best regards, Emeline Roudier Room Division & Guest Experience Director

との提携 TripAdvisor

その他のウェブユーザーの評価

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  • 125 件のレビュー 5.3/10 清潔さ
  • 105 件のレビュー 3/10 お値打ち度
  • 103 件のレビュー 8.1/10 バー＆飲料

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