Novotel Coventry M6 J3 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 3.9/5 451 件のレビュー

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Wilsons Lane, Longford, M6 Junction 3, CV6 6HL COVENTRY, イギリス

説明

ホテルのその他の情報

  • Restaurant & Bar open all day, serving Breakfast, lunch & dinner. Al fresco dining available

  • Parking available

  • 8 dedicated meeting rooms available with secure measures in place

  • Family & Pet Friendly

  • Next to Coventry Building Society Arena (CBS Arena) ideal for Concerts , Football & Rugby

当ホテルの客室

ホテル所在地

Novotel Coventry M6 J3

Wilsons Lane, Longford, M6 Junction 3
CV6 6HL COVENTRY
イギリス

GPS:52.458137, -1.48902

電話番号

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • 車椅子でのご利用に対応
  • Wifi
  • エアコン
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

BAR

Absorb the lively atmosphere at Novotel. In stylish surroundings, choose from an array of beers, wines and cocktails served by our fun and friendly staff. Our buzzing bar offers the perfect place to enjoy an evening's entertainment or relax and unwind.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  3.9/5  451 件のレビュー

トリップアドバイザーの評価  3.7/5  820 件のレビュー

A much better stay

トリップアドバイザーの評価 5.0/5

Sophie E トリップアドバイザー認証口コミ

We stayed here last January and had a terrible time, This time, a fantastic breakfast, and the children were acknowledged on arrival! The team was very friendly, even managing to fix my sons Ipad We would happily revisit on our annual trip up north

Business trip

トリップアドバイザーの評価 1.0/5

wanderingFoodies2025 トリップアドバイザー認証口コミ

Hotel was just okay, communication was shocking, takes ages for anyone to respond, plenty of other places to stay nearby. Unfortunately I left my wash bag in the bathroom, rang and emailed, everyone promised to speak to housekeeping but it took 12 days for them to confirm nobody could find it!! Shocking customer service.

Dear wanderingFoodies2025 Thank you for taking the time to share your feedback. We sincerely apologise that your recent stay did not meet your expectations. We are very sorry to hear about the delays in communication and the difficulty you experienced regarding your missing wash bag. This is certainly not the standard of service we aim to provide for lost property As your review remains anonymous, would you kindly reach out to me on h0506-gm@accor.com so I can ensure this is resolved promptly. Kind Regards Andrew General Manager

Noisy & Awful customer service!!

トリップアドバイザーの評価 1.0/5

tashat881 トリップアドバイザー認証口コミ

The one star is for the excellent shower but unfortunately we didn’t get to use it because after a few hours of being there we left! The other hotel guests were so noisy and we were basically told “What do expect it’s a Saturday night and we have a party and the bar is open 24hrs”. At first there was no one on reception to complain. As we were leaving with our suitcases we did get approached and said we could give you another room but could not guarantee quietness. We were travelling & very tired & being next to the dual carriageway where you have to drive to get to the hotel you wouldn’t expect a party (Especially if people have to drive the next day!) Tried emailing/phoning Novotel to complain and still no response a few months later.

Dear tashat881 Thank you for taking the time to share your feedback. We are truly sorry to hear that your stay did not meet your expectations and that you experienced noise disturbances during your visit. We completely understand how frustrating it must have been, especially after a long day of travel and looking forward to a restful night. We appreciate your kind words regarding the shower, and we are glad that aspect of your room met your expectations. However, it is clear that the noise from other guests and the party atmosphere significantly impacted your experience, and we apologise for this. We also regret that our reception team was not immediately available to assist you and that our offer to move rooms could not fully resolve the issue due to the hotels ocupancy Please know that we take your comments seriously. We will review our procedures regarding noise management, guest communication, and timely responses to complaints to ensure future guests can enjoy a more comfortable and restful stay. We are genuinely sorry for the inconvenience you experienced and hope you might consider giving us reach out to the General Manager to discuss this further on h0506-gm@accor.com. We would like to restore faith in the hotel and the brand. Thank You Kind Regards The Management Team

Need new menu and pricing.

トリップアドバイザーの評価 3.0/5

Lydia B トリップアドバイザー認証口コミ

Went down for dinner. Staff got times wrong when restaurant open. Very limited opinion on menu. Gammon chips pineapple. No pineapple available so had to have egg. It came out with fries, probably cheap from the freezer. Very pricey for what u got. One man waiting on us also serving at bar. Room spacious but toilet took time to refill after one person used it. Next person had to wait to flush again. Definitely gone down hill from two years ago.

D6975EElydiab Thank you for taking the time to share your feedback. We’re very sorry to hear that your recent visit did not meet the high standards you experienced with us previously. We sincerely apologise for the confusion around our opening times and for the limited menu options that impacted your dining experience. Your comments regarding the gammon, chips, and the wait for pineapple (and subsequently the egg) have been noted, as has your observation regarding the portion and presentation. We also regret that our service fell short, with one member of staff managing multiple duties, and that the facilities did not function smoothly. Please know that we take all feedback seriously. We have a new menu due to be launched in the next few weeks as we work to improve both our food offerings and overall guest experience. We hope you might consider visiting us again in the future to see the positive changes we are implementing. Thank You Kind Regards The Management Team

Great hotel

トリップアドバイザーの評価 5.0/5

Barb S トリップアドバイザー認証口コミ

I had a great check in, very friendly. The room was large with a large queen size bed., lovely and soft. Good quality tea tray. Also had a hair dryer, iron and a safe. We ate in the restaurant, we both had gammon, me without peas and egg. , the gammon was tasty but not salty, although it did look more more like bacon folded over. We slept well. Breakfast was excellant, great choice of cereals, fruit, yoghurts, pastries and a great hot food selection. Good hot drinks too We thoroughly enjoyed our breakfasts We had a great stay, yge staff were excellant and friendly. Definitely go back again xx

Dear Barb S Thank you so much for your wonderful review! We’re delighted to hear that you enjoyed your stay from check-in to breakfast. It’s great to know you found your room comfortable, the bed and amenities to your liking, and that our tea tray, hair dryer, iron, and safe met your needs. We’re glad you enjoyed your meal in our restaurant and that breakfast exceeded your expectations with the variety and quality. Your kind words about our staff mean a lot, we strive to make every guest feel welcome and cared for. We can’t wait to welcome you back for another stay soon! Thank You Kind Regards The Management Team

との提携 TripAdvisor

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