ノボテル アントウェルペン 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 3.9/5 377 件のレビュー

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Luithagen Haven 6, 2030 アントワープ, ベルギー

説明

ホテルのその他の情報

  • 美しい広い庭園に面したテラスと屋外プールがあります。

  • 優れたレジャー施設：屋外プール、卓球台、キッズコーナー、フィットネスを完備。

  • 敷地内の専用駐車場を無料でご利用いただけます。

  • 主要道路、公共交通機関に近く、LEZ ゾーンの外にあります。

  • ビデオ会議やカメラ設備を備えた、最大 100 名様を収容可能なミーティングルームが 4 室あります。

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ホテル所在地

ノボテル アントウェルペン

Luithagen Haven 6
2030 アントワープ
ベルギー

GPS:51.267251, 4.400705

電話番号
ファックス +32 3 541 70 93

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • ペット可
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

FOODSQUARE BAR AND BRASSERIE

バー＆ブラッスリー「Foodsquare」は、雑踏から離れ、待ち合わせやくつろぎの場としてご利用いただけます。季節ごとに変わる味、世界各国の伝統料理、自慢の料理など、アントワープの街のように多彩でクリエイティブなメニューが揃っています。

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  3.9/5  377 件のレビュー

トリップアドバイザーの評価  3.5/5  745 件のレビュー

Bad restaurant experience

トリップアドバイザーの評価 3.0/5

Fiona M トリップアドバイザー認証口コミ

We had a bad restaurant experience at this hotel. Our family of five arrived for dinner at 9 pm. We asked if the food was still available and were told that it was, so we took a seat. We ordered from the menu and were then told that our requests were not available. The only option was fish and chips, so we ordered 2. I asked if we could order a salad for the two children with coeliac disease, who require a gluten-free diet. We were told that salad was not an option and that there was nothing for them. I asked to speak with the chef about any fruit or vegetable options, but he was unwilling to speak with me. My husband went to find some fruit in the car, so they could have something. When our fish and chips arrived, the meal was over cooked and the plate came with a small side salad. I asked the waiter why I was told I couldn't order a salad, and he said it only comes with a main meal. A very frustrating experience!!!

Dear Fiona, Thank you for your review. We are sincerely sorry that your dining experience did not meet the standards we strive to uphold. While our kitchen prepares dishes daily with fresh ingredients, we regret any inconsistency in meal preparation and will address this with our culinary team. We understand the importance of accommodating dietary needs and are reviewing our protocols to ensure clearer communication. Our chef is typically available to discuss special requests, and we apologize that this was not your experience. Please know your feedback is valuable as we continuously improve our services. We hope to have the opportunity to welcome you back in the future. With kind wishes for the new year, Marc Martens, General Manager

Shocking

トリップアドバイザーの評価 1.0/5

leon b トリップアドバイザー認証口コミ

The people who work here are so rude , they have a really bad attitude and the service for food is shocking , if I wasn’t here for work I wouldn’t of stayed here at all I don’t know how it’s a 4 star

Dear Leon, Thank you for taking the time to share your feedback. We sincerely apologize that your experience fell short of the standards we strive to maintain. Our team receives comprehensive training to deliver professional service, and we regret if this was not reflected during your stay. While we maintain 24-hour reception availability to address any immediate concerns, we acknowledge we missed opportunities to improve your experience. Your feedback will be reviewed with our staff to prevent recurrence. We hope to be able welcome you back on a future visit. Kind regards, Marc Martens, General Manager

Far from the city and transit - you need a car to stay here

トリップアドバイザーの評価 3.0/5

Sam837250 トリップアドバイザー認証口コミ

The hotel is far from the city. You need a car to get around. If you take the bus, the closest bus stop is almost 2 km (over a mile) away, and the buses are not scheduled regularly. As other reviewers note, the hotel can face an upgrade. It is not modern. I can understand that Novotel may not want to invest further, because of the location. Better to open in a new location in the city. One benefit is that the parking is free. I only found out after I checked in. I sent an email earlier to ask about parking, but they did not reply. The breakfast was better than I expected. The hotel staff was friendly, especially the person who managed the breakfast, dining room and bar. He was very helpful.

Dear Sam, Thank you for taking the time to provide your feedback. We're pleased you appreciated our complimentary parking and found our breakfast offerings exceeded your expectations. Our team takes pride in providing diverse options, including gluten-free alternatives upon request, to ensure a satisfying start to the day. We sincerely regret some aspects of your stay fell short of expectations. While our location near Antwerp's port offers green spaces and convenient highway access, we understand the distance from the city center can pose challenges. Our team is always available to provide transport suggestions, including tram connections 20 minutes from the city center, and we appreciate your feedback regarding communication responsiveness which we'll address through additional staff training. Finally, we're heartened our breakfast team's warm service stood out during your visit. Their dedication to creating welcoming moments reflects our commitment to guest satisfaction, and we'll gladly share your compliments with them. We hope to welcome you on another occasion. Best wishes, Marc Martens, General Manager

Very Bad Experience worst hotel in Town

トリップアドバイザーの評価 1.0/5

N I トリップアドバイザー認証口コミ

I stayed in this hotel with my family for a night thought would be the good option 4* hotel in Antwerp. But when i reached in hotel room it's doesn't look like 4* hotel from no where very old fashioned and nasty room alot things was broken door need to be paint entrance light doesn't work bed sheet was old and stained on them. Bed Mattress and baby bed matters was worst in there last moment bed was sounds alot shower gel was empty carpet was stinking like dead animal. Our stay was trauma staff was cooperative try best to calm us down but they know there product so can't lie with us but not there fault. Management need to take serious action and make some decisions to start renovation in hotel. Spoke to GM wasn't cooperative at all was offended don't like that attitude being general manager he's should learn customer service from reception staff atleast more training need. Being Hotel Manager knows things better how you behave won't suggest this property to any tourist at all if they want toxic free stay...!!

Dear Guest, Thank you for sharing your feedback regarding your recent visit to Novotel Antwerpen. We are sorry that your stay did not fully meet your expectations. We take your remarks about the state and upkeep of your room, comfort of the beds and general appearance seriously. Your description of the room condition and the inconvenience with the facilities, as well as discomfort due to the room odor, is disappointing to read and does not reflect the level of service we aim to provide. Our team at reception is available 24 hours a day and ready to help address any concerns immediately, and we wish we could have improved your experience during your visit. Kindest regards, Marc Martens, General Manager

Cozy bed, fantastic staff!

トリップアドバイザーの評価 4.0/5

Sammypla Solo travel - トリップアドバイザー認証口コミ

Stayed here just for one night. What impressed me was that the night receptionist was VERY friendly. He understood the fact that the receptionist is the ambassador of thr hotel! He let feel you home as soon as you enter the hotel. Also the other staff in the morning, receptionist and breakfast staff were really warm and friendly! Novotel her in Antwerpen Noord, near the industrial harbour is not really the "wow" factor hotel, but the rooms were comfy, so I had a good sleep. Amenities in the room are limited, but I guess you can request at the lobby if you are in need of anything. I needed needle and thread to sew something, and got it with a smile at the reception. Breakfast was nice set up, enough delicious choices! And in summer time you can take a dive in their open air swimming pool.

Dear Sammy, Thank you for taking the time to review your stay. We are delighted that you enjoyed the comfort of our beds, the warmth of our staff, and the delightful breakfast offerings. Our team strives to provide a welcoming atmosphere, and it is great to hear that our receptionist made you feel at home upon your arrival. We are also thrilled that you appreciated the open-air swimming pool during the summer months, a refreshing addition to our amenities. We look forward to welcoming you back. Best regards, Marc Martens, General Manager

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 249 件のレビュー 7.5/10 ロケーション
  • 624 件のレビュー 5.2/10 客室
  • 452 件のレビュー 7.2/10 サービス
  • 19 件のレビュー 5.4/10 インターネット
  • 281 件のレビュー 4.4/10 清潔さ
  • 230 件のレビュー 6/10 朝食
  • 163 件のレビュー 5.1/10 料理
  • 127 件のレビュー 4/10 雰囲気

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アントワープのすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。