Novotel Mechelen Centrum 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.4/5 835 件のレビュー

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Novotel Mechelen Centrum - Image 1
Novotel Mechelen Centrum - Image 2
Novotel Mechelen Centrum - Image 3
Novotel Mechelen Centrum - Image 4
Van Beethovenstraat 1, To reach hotel by car, use:, Hoogstraat, 2800 MECHELEN, ベルギー

説明

ホテルのその他の情報

  • Free WiFi, ergonomic work space, cable TV

  • Stylish, welcoming restaurant, bistro dining

  • Fully-equipped fitness centre, hammam

  • 5 versatile spaces for meetings and events

  • Lots of bars, restaurants and shopping nearby

当ホテルの客室

ホテル所在地

Novotel Mechelen Centrum

Van Beethovenstraat 1, To reach hotel by car, use:, Hoogstraat
2800 MECHELEN
ベルギー

GPS:51.025841, 4.476343

電話番号
ファックス +32 15 40 49 51

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • ペット可
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

GOURMETBAR

Gourmet Bar is the heart of our hotel. A place to meet or to relax, away from the chaos of modern live. The menu of changing seasonal flavours, international classics and house specialities is as versatile and creative as the city of Mechelen itself.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

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確認済みレビュー アコーホテルズ  4.4/5  835 件のレビュー

トリップアドバイザーの評価  4.1/5  784 件のレビュー

Pathetic rude staff

トリップアドバイザーの評価 1.0/5

Hema B トリップアドバイザー認証口コミ

Good afternoon, This is regarding my horrible experience at Novotel Mechelen Centrum,Belgium on 25 July When I reached the hotel at 9 in the morning,the staff at the reception told me that your room is not available and it will not be available till 12 in the noon so you can leave your luggage here and go out and come later I went out with 2 heavy bags and came back after half an hour The lobby area was super cold and filled with people who were extremely loud.I sat on the sofa from 0930 till 12 At 1150,I noticed that your staff gave room to someone else who came after me. At 12,I went to the reception and asked a lady if my room was available and she said what which room It apperaed to me that she had no idea that I was right there since 0930 and she did not care to follow up on the availability of room for me. She without communicating to me went inside a room and called Shanzay,the front office manager and also the most obnoxiously rude person in the hotel,I wonder who appointed her as the front office manager When I asked the first guy I spoke to for his name,he refused me on my face.He told me I will not tell you When I asked Shanzay for his name,she told me first you tell me your name wow wow wow Then she went on telling me I will not give you his name.I asked if as a customer I was supposed to know the name of the hotel staff She told me her name and spelled it at such a warp speed with rolling eyes and making stupid faces at me. Shanzay asked me for my passport and then almost slammed my passport at the desk and said go you will not get a room before 3 p.m. Then Shanzay went and called another lady and while that lady was talking to me,Shanzay kept a stupid grin on her face,like this was a joke When I asked for breakfast at 9,I was told you are not allowed to have breakfast I was not offered changing room to freshen up I was not offered a luggage room And your staff has the balls to tell me to calm down Your staff has zero manners,they are highly unprofessional They think they can make me sit there on the sofa till 3 and make fun of me,that is some sort of achievement for them This has been the most horrible experience I have ever had at a hotel I will definitely be sharing my reviews on every single platform that is out there Never see you again guys Yahoo Mail: Search, organise, conquer

Dear Ms. Bhandari We are sorry to hear that you had an un pleasant stay with us due to check-in procedure. The policy is that check-in starts at 3 PM, this is so we can make sure that all rooms are cleaned and in good condition. We understand that everyone would like to check in as soon as possible to go to the festival due to this we made sure there were dressing rooms available. We are sad to learn that this was not to your liking, as on your confirmation and online everywhere is stated check-in is from 3 PM. As I checked I can see you were checked in before 1 PM. 2 hours prior to normal check-in. We hope you had, except the check-in, a good stay. Best regards, The Novotel Mechelen Team

Nice hotel

トリップアドバイザーの評価 4.0/5

tagretchen Solo travel - トリップアドバイザー認証口コミ

Clean and comfortable rooms. The front desk staff is excellent and they also offer a nice breakfast buffet. The location is on a side street, but the hotel is walkable to most attractions and restaurants. Easy affordable stay, that I highly recommend.

Dear Many thanks for your positive review! We are happy the accommodation met your expectations, from cleanliness to the overall comfort level. Your nice words about our personnel's hospitality and professionalism at F.O. mean a lot to us. We hope to welcome you again in the future. Best regards, The Novotel Mechelen Team

Holiday stay in Mechelen

トリップアドバイザーの評価 1.0/5

Janne M ファミリー - トリップアドバイザー認証口コミ

Plus: - location - gym Minus: -Aircon does not work even though the hotel offers option to adjust the temp -Noisiness from the street because there is need to sleep window open -staff and problem solving -breakfest

Dear Janne, We would like to thank you for this review about your recent experience in our hotel. We are pleased that you appreciated our hotel's central location and onsite gym facilities, both of which are integral parts of the Novotel Mechelen Centrum experience. However, we regret to hear about the difficulties you encountered with the air conditioning system. Our hotel is designed to offer individual temperature control for our guests' comfort, and we apologize for any inconvenience this may have caused you. Regarding the noise from the street, our rooms are generally praised for their tranquility, thanks to the double-glazed windows, and we are sorry if the outside sound disturbed your rest. We also apologize for any shortcomings you experienced with our staff and the resolution of the issues you raised; our aim is always to provide prompt and effective solutions. Lastly, we would like to extend our apologies if our breakfast offerings did not meet your expectations, as we strive to provide a variety of options to cater to our guests' preferences. Nonetheless, we are delighted that the gym contributed positively to your stay. Finally, we take pride in our hotel's prime location in the heart of Mechelen, close to many historic sites and attractions, and are glad you enjoyed this aspect of your visit. The entire team really hope we can welcome you back on a future occasion. Kindest regards, Catherine Pierre, Groups & Banqueting Coordinator

Nice hotel in city centre mechelen.

トリップアドバイザーの評価 4.0/5

leonv2015 トリップアドバイザー認証口コミ

Nice hotel! Good price including breakfast, very nice location (near the vismarkt, very nice restaurants and terraces) Friendly staff, and clean rooms. Nice Breakfast with lots of options. If i ever go to mechelen again, i would surely stay here once again.

Dear Guest, Thank you very much for this kind review of your recent stay. We are delighted that you enjoyed the competitive pricing, the prime location near the Vismarkt, the friendliness of our staff, the cleanliness of our rooms, and the vast array of breakfast options. It's always our goal to provide a comfortable and enjoyable experience for our guests, and we're glad to hear we achieved this during your stay. We look forward to welcoming you again soon. Best regards, Catherine Pierre, Groups & Banqueting Coordinator

Unique spot in Belgium

トリップアドバイザーの評価 4.0/5

mregcs トリップアドバイザー認証口コミ

Mechelen is such a unique spot in Belgium, and the Novotel there is a great choice. The place is super clean, and every staff member I came across was professional and courteous. The hotel is well-maintained, though the Executive room I got is bit on the smaller side. The breakfast spread is fantastic, and the location is right in the center, about a 10-15min walk from the train station, even with my large (25kg+) bag. There are tons of restaurants nearby, and Spar supermarket just a 3min walk away. I really loved both the hotel and the location

Dear Hanan, Thank you for taking the time to share your review. We are delighted that you found the cleanliness of our hotel exceptional and that our staff's professionalism and courteousness stood out during your stay. It is always our aim to maintain a high standard of service and upkeep. However, we understand that your Executive room did not quite meet your space expectations. We strive to provide comfortable accommodations for all our guests, and our room descriptions online provide detailed information to help guests choose the best room for their needs. Nonetheless, we are pleased that the variety of our breakfast offerings impressed you, and that our central location contributed positively to your visit. The proximity to local restaurants and amenities like the nearby Spar supermarket is indeed one of the highlights of staying with us. We hope we will have the opportunity to see you again in the future. Best regards, Jurgen Goethuys, General Manager

との提携 TripAdvisor

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