Sofitel Gold Coast Broadbeach 5 sterren

Avis-klantbeoordeling (ALL beoordeling) 4.3/5 5.297 beoordelingen

Beste prijs
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Sofitel Gold Coast Broadbeach - Image 1
Sofitel Gold Coast Broadbeach - Image 2
Sofitel Gold Coast Broadbeach - Image 3
Sofitel Gold Coast Broadbeach - Image 4
81 Surf Parade, 4218 BROADBEACH, Australië

Omschrijving

Extras van het hotel

  • Verwen uw epicuristische kant

  • Een korte wandeling naar de rollende surf

  • Nationale kunst op zijn best

  • room81 - een restaurant met 2 chef-koks

Onze accommodaties

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Hotel locatie

Sofitel Gold Coast Broadbeach

81 Surf Parade
4218 BROADBEACH
Australië

Gps:-28.029367, 153.431579

Telefoon
Fax +61 7 5592 3747

Toegang en transport

Hoteldiensten

Inchecken vanaf - Uitchecken tot

Op het terrein
  • Zwembad
  • Parking
  • Huisdieren niet toegestaan
  • Restaurant
  • Rolstoeltoegankelijk
  • Fitnessruimte
  • Wifi
  • Airconditioning
  • Ontbijt
  • Bar
  • Vergaderzalen
  • 100% niet-roken accommodatie
  • Roomservice

Onze beoordelingen van gasten

Onze beoordelingen van gasten

100% gecertificeerde beoordelingen van gasten die echt bij ons hebben overnacht

Meer informatie

ALL beoordeling  4.3/5  5.297 beoordelingen

TripAdvisor score  4.2/5  3.415 beoordelingen

Very good place to stay

Tripadvisor-waardering 5.0/5

Pattyfrog Gecertificeerde beoordeling door TripAdvisor

This my 16th time at the Sofitel. This time it was a 9 night stay. The room was lovely on 16th floor with views of the ocean. Breakfast on L3 each morning was good, the service was on point. The changeover of the room was done mostly mid afternoon which I asked could they please aim for lunch time which they did. The small details here are so thoughtful, water and chocolates each day. As it was my birthday we got a lovely small cake, bottle of wine, a cheese platter complimentary. The corridors are so cold I think the air conditioning is too cold. The pool area is very clean, fresh towels and a water station. Plus the Oasis centre is downstairs for ample shops, get some groceries if needed, cafes and lots of restaurants.

Bonjour Pattyfrog, Thank you so much for your wonderful review and for choosing to stay with us for the 16th time! It’s always a pleasure to welcome a returning guest, and I am delighted to hear that your 9-night stay was enjoyable. I’m glad the room, ocean views, breakfast service, and small thoughtful touches—including your birthday cake, wine, and cheese platter—made your stay special. I appreciate your feedback regarding the air conditioning in the corridors, and we will review this to ensure greater comfort for our guests. It’s great to know you enjoyed the pool area and our convenient location near the Oasis Centre. We look forward to welcoming you back again for your next visit to Broadbeach! Merci, Matt Andraws General Manager

Stay away from this 2 Star stinky Hotel - nothing like a Sofitel

Tripadvisor-waardering 2.0/5

David C Gecertificeerde beoordeling door TripAdvisor

Sofitel in name only but in reality a 20 year old run down hotel with stinking underlay and all rooms that are rundown. If you think you are going to a Sofitel think again - this is a very poorly maintained hotel with leaking shower, running toilet, cracked grout with black mould and more resembling faulty towers on steroids. To think that Accor actually allow this sub standard hotel to be marketed as a Sofitel just defies logic and appears to be more profit than luxury We had multiple people stay here and not one of the team were positive on anything g other than the staff. Staff members were honest and stated that the humidity gets into the 30 year old underlay and every room stinks - add the rattling pipes in the walls and the place can best be called a JOKE

Bonjour David, Thank you for sharing your experience. I am deeply concerned to read your feedback and sincerely apologize for the issues you encountered during your stay. What you describe is far below the standard we aim to provide at Sofitel, and I completely understand your frustration. Please know that we take reports of maintenance, cleanliness, and guest comfort extremely seriously. I have shared your comments with our management and engineering teams to ensure these concerns are addressed immediately. Your observation about the humidity and aging infrastructure highlights areas where urgent attention is required, and we are committed to acting on this. I am heartened to hear that our team was able to provide some level of service despite these challenges. We pride ourselves on our staff, and your recognition of their honesty and professionalism means a great deal. While your experience did not meet your expectations—or ours—I hope you might consider giving us another opportunity in the future. We are actively working on upgrades and improvements to ensure the true Sofitel standard is reflected in every corner of our property. Merci, Matt Andraws General Manager

Average

Tripadvisor-waardering 3.0/5

Wundering-aussie Gecertificeerde beoordeling door TripAdvisor

Recent 2 nights at this hotel. For a luxury hotel it was pretty average. The room was in need of an upgrade with a dated bathroom. Most annoying was the early morning evacuation where staff seemingly had no idea what to do. Guests all waiting in the foyer to get back to their rooms after this false alarm. Check in was clumsy with errors made. Staff in the restaurant also made mistakes. Waiting for our coffee at breakfast then a double order turns up. Wouldn't recommend this hotel.

Bonjour Wundering-aussie, Thank you sincerely for taking the time to share your feedback regarding your recent two-night stay with us. I am truly sorry to read that your experience did not reflect the high standards of luxury and service that Sofitel is renowned for. Please accept my apologies for the series of inconveniences you encountered, from the fire alarm disruption to the errors at check-in and in the restaurant. The evacuation procedure you described is certainly not reflective of our usual efficiency, and I regret the confusion and frustration it caused. I will be personally addressing this matter with our Front Office teams to ensure clearer communication and coordination should such an incident occur again. I also note your comments regarding the room and bathroom condition. We are in the process of planning future capital enhancements, and your feedback reinforces the importance of these discussions with our owners. Regarding your breakfast and coffee service experience, please rest assured that I will share this feedback with our Director of Food & Beverage to ensure our team receives the training and attention to detail expected in a Sofitel breakfast service. Thank you again for sharing your observations, as they allow us to refine our service and deliver the impeccable hospitality our guests deserve. Merci, Matt Andraws General Manager

ブロードビーチの便利なホテル

Tripadvisor-waardering 4.0/5

Tirex818 Gecertificeerde beoordeling door TripAdvisor

ゴールドコースト、ブロードビーチにあるリゾートホテル。ビーチまでは徒歩2分、プールも広くて気持ちが良い。The Oasisと言うモールの中にあり、食事や買い物にも便利。 クリスマス時期で、割高だったのが唯一の難点。

Bonjour, Thank you for sharing your experience with us. I'm delighted to hear that you enjoyed our prime location in Broadbeach, just steps from the beach, as well as our spacious and comfortable pool. Being situated within The Oasis shopping centre certainly adds to the convenience, and I’m glad you found it useful for dining and shopping. I understand that pricing during peak seasons can be higher due to the increased demand, and I truly appreciate your feedback. We always strive to provide value for our guests, and I hope that despite this, you had a memorable and enjoyable stay with us. We would love to welcome you back again in the future—perhaps during a quieter period when you can experience even more of what we have to offer. Merci, Fraser Ross General Manager fraser.ross@sofitel.com

Buen Hotel para conocer Gold Coast

Tripadvisor-waardering 4.0/5

Jaime C Gecertificeerde beoordeling door TripAdvisor

Hotel en buena ubicación, playa Broadbeach, cerca de lugares para conocer y con locomoción a mano. Las habitación ( Superior) era bastante grande y con todo lo necesario para una estancia cómoda El desayuno SUPERLATIVO, de todo y muy variado. La cama muy cómoda y de buen tamaño. LA vista al mar es fabulosa y a pesar de no estar en primera línea, tiene una muy buena vista desde el balcón El personal, muy amable , varios hablaban español, lo que nos simplificó bastante .

In samenwerking met TripAdvisor

Andere internetgebruikers beoordelen ons hotel

  • 1.704 beoordelingen 9.3/10 Locatie
  • 2.657 beoordelingen 6.6/10 Kamer
  • 2.848 beoordelingen 8.5/10 Service
  • 120 beoordelingen 5.4/10 Wifi
  • 831 beoordelingen 5.9/10 Netheid
  • 801 beoordelingen 4.6/10 Voorzieningen
  • 721 beoordelingen 8.5/10 Ontbijt
  • 524 beoordelingen 5/10 Goede prijs-kwaliteitsverhouding

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