Sofitel Gold Coast Broadbeach 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.3/5 5,334 件のレビュー

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サーフパラダイス, ゴールドコースト, オーストラリア, 4218 ブロードビーチ, オーストラリア

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Sofitel Gold Coast Broadbeach

サーフパラダイス, ゴールドコースト, オーストラリア
4218 ブロードビーチ
オーストラリア

GPS:-28.029367, 153.431579

電話番号
ファックス +61 7 5592 3747

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敷地内
  • プール
  • 駐車場
  • ペット不可
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.3/5  5,334 件のレビュー

トリップアドバイザーの評価  4.2/5  3,420 件のレビュー

Excellent place for couples looking for a luxury escape

トリップアドバイザーの評価 5.0/5

Julianne D トリップアドバイザー認証口コミ

Excellent location. Great hotel if you wish to experience the Gold Coast and be close to shopping at Pacific Fair and the restaurants of Broad Beach. The service was 5 star all the way from the moment we checked in. We rang the hotel before check in to see if our room was ready and even though it was not the team was happy to call us once the our room was ready. The rooms were spacious for two people we did have a rollaway one night but apart from that for a couple its perfect. The rooms were very clean. Amenities are as you would expect in a 5 star hotel. The hotel is on top of a Woolworths which is great for snacks and the Woolies has a sushi bar which is great it you want a light meal. Room service was done through an app but it was easy to use and the food was great. The hotel is close of Pacific Fair shopping centre, the Casino and also the tram to Helensvale. There are plenty of restaurants and the Kurrawa Surf Club is across the road, become a lifelong member for $10 and enjoy member prices on food and beverage especially if you plan on heading there more than once. All in all we found the stay excellent. Pro Tip if you are planning to eat at the local restaurants do a quick search of what's available and book as the restaurants are very busy in that area.

Bonjour Julianne, Thank you sincerely for taking the time to share such a wonderful and detailed review of your experience. I am truly delighted to read that your stay felt like a luxury escape and that our team delivered five-star service from the very first moment. It is especially pleasing to know that the proactive communication regarding your room readiness helped make your arrival more comfortable and stress-free. I am glad you enjoyed the spaciousness and cleanliness of your room, as well as the convenience of our location, nearby dining options, and easy access to shopping and transport. Your kind comments regarding our room service experience and amenities are greatly appreciated, and I am pleased that everything met the expectations of a five-star stay. Thank you also for sharing your helpful tips with fellow travellers — it is wonderful when guests help others make the most of their visit to Broadbeach. Your feedback means a great deal to our entire team and serves as a true source of pride and motivation. We very much look forward to welcoming you back to Sofitel Gold Coast Broadbeach for another exceptional stay. Merci, Matt Andraws General Manager

Centre of all things Broadbeach

トリップアドバイザーの評価 5.0/5

Ministuart トリップアドバイザー認証口コミ

Our family had a wonderful stay over New Year period. Our room on Level 20 overlooked the river, Star casino and convention centre. The view was fantastic. The location of the hotel was perfect for our needs...close walk to Pacific Fair shopping centre, Casino, beach and variety of stores. The buffet breakfast was one of the best we have eaten at. There was an enormous variety of hot and cold choices. It was delicious. We also enjoyed the pool on Level 3 as well as playing at the tennis court. The hotel provided all racquets and balls. We loved the complimentary cold teas at the front desk, as this was so refreshing after being out for the day. Big shout out to Vodim at breakfast who provided excellent advice on breakfast options. Also big shout out to Andy who welcomed us upon check in.

Bonjour Ministuart, Thank you sincerely for taking the time to share such a detailed and uplifting review of your New Year stay with us. It is truly heart-warming to read how much your family enjoyed your time at Sofitel Gold Coast Broadbeach, and I am delighted that your experience created such special memories. I am thrilled that you enjoyed the fantastic views from your Level 20 room overlooking the river, Star Casino and Convention Centre — it really is a beautiful perspective of Broadbeach. It is also wonderful to know that our central location suited your plans so perfectly, with easy access to Pacific Fair, the beach, dining options and local attractions. Your kind comments about our buffet breakfast mean a great deal to us, and I am pleased that the variety and quality exceeded your expectations. I am equally delighted that you were able to enjoy our pool and tennis facilities, and that the complimentary refreshments at reception added a refreshing touch to your days out exploring. A very special thank you for recognising Vadim for his excellent breakfast recommendations and Andy for his warm welcome at check-in. I will personally ensure your compliments are shared with them and the wider team — recognition like this truly motivates and inspires our people. It was a pleasure to have your family stay with us, and we genuinely look forward to welcoming you back again for another memorable visit in the future. Merci, Matt Andraws General Manager

Good stay

トリップアドバイザーの評価 5.0/5

Harplo トリップアドバイザー認証口コミ

A+ gold member on Step rate stayed over 5 nights for vacation. I got upgrade to an ocean view but there was two construction crane at the front so I asked to be downgraded to the riverview room, which in the current state is much better than the oceanview. Breakfast was good, standard western option with some asian option as well. We had lunch and dinner multiple times in the restaurant due to A+ and credits from Step booking. The waiter in each case was excellent and the food was excellent. A+ discount makes the cost more comparable to eating at restaurant outside. Location is good, right in the middle of broadbeach with multiple dining options, so you are not limited just to the hotel itself. Will come back again next time in gold coast.

Bonjour Harplo, Thank you sincerely for sharing your wonderful feedback following your recent stay with us. I am delighted to read that you enjoyed your time at the hotel and that our team was able to accommodate your room preference to ensure your comfort. It is especially pleasing to hear that you enjoyed our breakfast offering, as well as your dining experiences in the restaurant. Your kind comments regarding the service and quality of food will be proudly shared with our culinary and service teams — they will be truly encouraged by your recognition. I am also glad that our central Broadbeach location added value to your holiday experience and allowed you to enjoy the vibrant dining and lifestyle options nearby. Most importantly, thank you for your loyalty as an A+ Gold member and for choosing to stay with us for an extended visit. We very much look forward to welcoming you back on your next trip to the Gold Coast and creating another memorable stay for you. Merci, Matt Andraws General Manager

Hidden Gem

トリップアドバイザーの評価 5.0/5

BecM_Aus トリップアドバイザー認証口コミ

We stayed at Sofitel Gold Coast Broadbeach for seven nights over the New Year period and honestly, I think this hotel is a bit of a hidden gem. We secured a great rate that included breakfast, which was excellent. The standout of this hotel is absolutely the service. Every single staff member we encountered was outstanding. During our stay I became unwell, and the hotel manager, Lucas, went above and beyond to help us — his care and professionalism truly made a difference and will not be forgotten. Breakfast was another highlight. The team there were fantastic, even during what is clearly the busiest time of year. Despite staying over New Year’s Eve when the hotel was essentially fully booked, everything felt well managed and enjoyable. The location is unbeatable — truly location, location, location. Everything you need is literally downstairs, and the beach is right at your fingertips. You couldn’t ask for a better spot in Broadbeach. The pool area did get busy, which is to be expected given the time of year. It could be difficult to secure a lounge, particularly under shade, so I would suggest adding more shaded areas. That said, the pool itself is amazing, and the pool bar was excellent — drinks were always easy to order, and the staff kept things moving smoothly. New Year’s Eve was so well done. The live DJ created a fun pool-party atmosphere, and from our hotel room we had a perfect view of the Broadbeach fireworks at both 8pm and midnight, which was such a bonus. One thing that really impressed me was how quiet the rooms are. I had the best sleep — no noise at all from other guests or outside. Just peaceful and comfortable. We stayed at Sofitel Sydney Darling Harbour about a month ago, and I would honestly rate this stay as far more enjoyable overall. I’m surprised by some of the harsher reviews — our experience was excellent, and I genuinely couldn’t fault the hotel. We thoroughly enjoyed our stay and would absolutely return and recommend it to others.

Bonjour BecM, Thank you sincerely for taking the time to share such a thoughtful and generous review following your seven-night stay with us over the New Year period. Reading your comments was truly heart-warming for our entire team, and I am delighted to know that Sofitel Gold Coast Broadbeach felt like a hidden gem to you. I am especially grateful for your kind words regarding our service. To hear that every team member made a positive impression is incredibly rewarding, and I was particularly touched by your mention of Lucas. Knowing that his care and professionalism made a meaningful difference during a difficult moment for you reflects exactly the spirit of hospitality we strive to deliver. I will ensure your appreciation is shared with him personally. It is wonderful to read that breakfast, our location, and the overall management of what is undoubtedly one of the busiest times of the year all contributed to such an enjoyable stay. I am also pleased that you were able to enjoy the New Year’s Eve celebrations, the pool atmosphere, and those special views of the fireworks — moments like these are what make holiday memories so special. Thank you as well for your constructive feedback regarding the pool area and shaded loungers. Your comments are genuinely appreciated and have been noted as we continue to look at ways to enhance guest comfort during peak periods. To know that you slept so peacefully, and that your experience with us surpassed another recent Sofitel stay, is a true compliment and one we do not take lightly. Your recommendation means the world to us. We would be absolutely delighted to welcome you back again in the future and to create another memorable stay for you. Merci, Matt Andraws General Manager

Christmas breakfast buffet

トリップアドバイザーの評価 5.0/5

Marie A トリップアドバイザー認証口コミ

Elanor from the reception greeted us this morning at 7 am and was absolutely charming and even allowed us to park our car in front of the hotel . She must not have realised that the French tend to sit and eat much longer than others and it did not occur to us to tell her. Mea culpa. 2 hours later when we returned to our car we found a note from the police telling us that we were not allowed to park in front of the hotel more than 10 minutes. I spoke to Michael, I believe he was the concierge and apologised for the trouble we may have caused. Michael could not have been more gracious and explained the parking dilemma to us. Thumbs up to Elanor, Michael and Vadim from the restaurant for your professionalism and genuinely caring about our experience at your hotel.

Bonjour Marieaaa, Thank you for taking the time to share such detailed feedback. I am delighted to hear that Elanor, Michael, and Vadim made such a positive impression and helped make your Christmas breakfast a memorable experience. Your kind words will be shared with them, and I know they will be truly touched. Please accept my apologies for the parking inconvenience, and I am grateful for your understanding. We look forward to welcoming you back to Sofitel Gold Coast Broadbeach for another enjoyable stay. Happy New Year! Merci, Matt Andraws General Manager

との提携 TripAdvisor

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