Sofitel Gold Coast Broadbeach 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.3/5 5,293 件のレビュー

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サーフパラダイス, ゴールドコースト, オーストラリア, 4218 ブロードビーチ, オーストラリア

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  • お客さまのグルメ欲を満たします

  • 打ち寄せる太平洋の波まで歩いてすぐ

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Sofitel Gold Coast Broadbeach

サーフパラダイス, ゴールドコースト, オーストラリア
4218 ブロードビーチ
オーストラリア

GPS:-28.029367, 153.431579

電話番号
ファックス +61 7 5592 3747

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敷地内
  • プール
  • 駐車場
  • ペット不可
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.3/5  5,293 件のレビュー

トリップアドバイザーの評価  4.2/5  3,415 件のレビュー

Very good place to stay

トリップアドバイザーの評価 5.0/5

Pattyfrog トリップアドバイザー認証口コミ

This my 16th time at the Sofitel. This time it was a 9 night stay. The room was lovely on 16th floor with views of the ocean. Breakfast on L3 each morning was good, the service was on point. The changeover of the room was done mostly mid afternoon which I asked could they please aim for lunch time which they did. The small details here are so thoughtful, water and chocolates each day. As it was my birthday we got a lovely small cake, bottle of wine, a cheese platter complimentary. The corridors are so cold I think the air conditioning is too cold. The pool area is very clean, fresh towels and a water station. Plus the Oasis centre is downstairs for ample shops, get some groceries if needed, cafes and lots of restaurants.

Bonjour Pattyfrog, Thank you so much for your wonderful review and for choosing to stay with us for the 16th time! It’s always a pleasure to welcome a returning guest, and I am delighted to hear that your 9-night stay was enjoyable. I’m glad the room, ocean views, breakfast service, and small thoughtful touches—including your birthday cake, wine, and cheese platter—made your stay special. I appreciate your feedback regarding the air conditioning in the corridors, and we will review this to ensure greater comfort for our guests. It’s great to know you enjoyed the pool area and our convenient location near the Oasis Centre. We look forward to welcoming you back again for your next visit to Broadbeach! Merci, Matt Andraws General Manager

Stay away from this 2 Star stinky Hotel - nothing like a Sofitel

トリップアドバイザーの評価 2.0/5

David C トリップアドバイザー認証口コミ

Sofitel in name only but in reality a 20 year old run down hotel with stinking underlay and all rooms that are rundown. If you think you are going to a Sofitel think again - this is a very poorly maintained hotel with leaking shower, running toilet, cracked grout with black mould and more resembling faulty towers on steroids. To think that Accor actually allow this sub standard hotel to be marketed as a Sofitel just defies logic and appears to be more profit than luxury We had multiple people stay here and not one of the team were positive on anything g other than the staff. Staff members were honest and stated that the humidity gets into the 30 year old underlay and every room stinks - add the rattling pipes in the walls and the place can best be called a JOKE

Bonjour David, Thank you for sharing your experience. I am deeply concerned to read your feedback and sincerely apologize for the issues you encountered during your stay. What you describe is far below the standard we aim to provide at Sofitel, and I completely understand your frustration. Please know that we take reports of maintenance, cleanliness, and guest comfort extremely seriously. I have shared your comments with our management and engineering teams to ensure these concerns are addressed immediately. Your observation about the humidity and aging infrastructure highlights areas where urgent attention is required, and we are committed to acting on this. I am heartened to hear that our team was able to provide some level of service despite these challenges. We pride ourselves on our staff, and your recognition of their honesty and professionalism means a great deal. While your experience did not meet your expectations—or ours—I hope you might consider giving us another opportunity in the future. We are actively working on upgrades and improvements to ensure the true Sofitel standard is reflected in every corner of our property. Merci, Matt Andraws General Manager

Average

トリップアドバイザーの評価 3.0/5

Wundering-aussie トリップアドバイザー認証口コミ

Recent 2 nights at this hotel. For a luxury hotel it was pretty average. The room was in need of an upgrade with a dated bathroom. Most annoying was the early morning evacuation where staff seemingly had no idea what to do. Guests all waiting in the foyer to get back to their rooms after this false alarm. Check in was clumsy with errors made. Staff in the restaurant also made mistakes. Waiting for our coffee at breakfast then a double order turns up. Wouldn't recommend this hotel.

Bonjour Wundering-aussie, Thank you sincerely for taking the time to share your feedback regarding your recent two-night stay with us. I am truly sorry to read that your experience did not reflect the high standards of luxury and service that Sofitel is renowned for. Please accept my apologies for the series of inconveniences you encountered, from the fire alarm disruption to the errors at check-in and in the restaurant. The evacuation procedure you described is certainly not reflective of our usual efficiency, and I regret the confusion and frustration it caused. I will be personally addressing this matter with our Front Office teams to ensure clearer communication and coordination should such an incident occur again. I also note your comments regarding the room and bathroom condition. We are in the process of planning future capital enhancements, and your feedback reinforces the importance of these discussions with our owners. Regarding your breakfast and coffee service experience, please rest assured that I will share this feedback with our Director of Food & Beverage to ensure our team receives the training and attention to detail expected in a Sofitel breakfast service. Thank you again for sharing your observations, as they allow us to refine our service and deliver the impeccable hospitality our guests deserve. Merci, Matt Andraws General Manager

Very Poor

トリップアドバイザーの評価 3.0/5

airamSydney トリップアドバイザー認証口コミ

From the moment we entered the foyer of the Sofitel, Gold Coast, which we chose to spend a special occasion in our lives, we knew that it couldn’t be the Hotel it propounded to be. The poor taste of furniture reaching a climax of female Receptionist lacking in the famous Gallic welcome and facially glum warned us of what was to come. Our Room 2110 cost us a lot per day and we stayed 5 days at the Sofitel, Gold Coast. Here, once again, for the price we paid, the furniture was, what we call ‘laminated’, simply didn’t fit in with the famous French decor and what we expected from a Room for such a hefty price. The saving grace was the comfortable bed. Under the circumstances, we had to contend ourselves for ‘small mercies’! At the astronomical price we paid for 5 days, breakfast was not included. The TV was on when we walked into our room of sorts. On it were the words of welcome by Mat Andraws, the General Manager who ended his message with the words, ‘C’est magnifique’. The use of a few words in French did not compensate for the penury of the room. Altogether, the Sofitel Gold Coast, is not worth the money for what the high standards proclaims to offer. We say this because we have stayed at Sofitels elsewhere, Manila, for example.

Bonjour airamSydney, Thank you for taking the time to share your detailed impressions of your recent stay at Sofitel Gold Coast Broadbeach. I am truly sorry to learn that your experience did not meet your expectations, especially as you were celebrating such a special occasion. Please accept my sincere apologies for the disappointment you felt with the presentation of your room and the initial welcome you received on arrival. This certainly does not reflect the warm and refined service we aim to provide, nor the sense of French elegance that defines the Sofitel brand. Your feedback regarding the furnishings, décor, and value for money has been carefully noted and will be shared with our leadership team for review as we continue to assess future refurbishment plans and training focus. I am, however, pleased to hear you found comfort in our bedding — a hallmark of Sofitel’s signature “MyBed” experience — though I regret that other aspects of your stay did not align with your expectations or past experiences at other Sofitel destinations. We genuinely appreciate your loyalty to the brand and the time you have taken to share your perspective. I hope we may have the opportunity to welcome you back in the future to restore your confidence in our property and deliver the true “Art de Vivre” experience Sofitel is known for. Merci, Matt Andraws General Manager

A truly restful stay in a wonderful hotel with amazing staff

トリップアドバイザーの評価 5.0/5

Peter L Couples - トリップアドバイザー認証口コミ

Sofitel Broadbeach This is such a lovely hotel at which to relax with the highlight being the wonderful ambassadors who work there. From the lovely Roberta at reception on our arrival who was so efficient and accommodating. Thank you also to Lucas who came to welcome us along with Monica who provided us with a welcome champagne. Luis at the concierge desk was so helpful with booking the tennis court and answering any of our queries during our stay. Clearly the hotel places a high priority on the care of their guests and it showed wherever we were during our six night stay at Broadbeach. Our ocean view room 1907 was offered to us by Roberta which provided a glorious views over the buildings, beach and ocean just a short distance away. The room was beautifully appointed with a spacious bathroom with all that we needed. The spacious bedroom with a very comfortable bed, seating area and balcony made our stay a delight. The pool area was uncrowded during our stay with plenty of lounges and ample supplies of towels and sunscreen on hand to enjoy on the third floor. We even availed ourselves time in the gym and although small it was a clean and comfortable space. Once again it is worth noting that it is the ambassadors who work in a hotel that make a stay memorable. The Sofitel Broadbeach has an outstanding team working so hard to accommodate guests. We met some wonderfully kind staff during our stay. Sadly we did not get everyone’s names but hopefully management will pass on our thanks to them. It was lovely also to chat with the customer relations manager, Vianne along with Nadia, the housekeeping manger who were interested in how we were enjoying our stay and interested in sharing their stories with us. They were both so approachable and we appreciated hearing about their roles within the hotel as they too were interested in any feedback we might have to share. Each morning at breakfast we were greeted with warm smiles and a genuine welcome. From Vadim who remembered us each morning and knew where we liked to sit. Sami who always made such excellent coffee each morning and had such a lovely smile,along with Leone, Maha and Tracey who took such good care of us when ordering our coffee or omelette each day. Thank you! We will definitely return to this excellent hotel just for the staff alone!

Bonjour Peter L, What an absolute pleasure it was to read your heartfelt review — thank you for taking the time to share such wonderful feedback about your recent stay with us at Sofitel Gold Coast Broadbeach. It truly warms my heart to hear how much you enjoyed a relaxing and memorable stay, and especially that our ambassadors played such a key role in making your experience so special. Roberta, Lucas, Monica, and Luis will be delighted to know that their warm service and attention to detail made such a lasting impression. Likewise, I will be sure to share your kind words with Vianne and Nadia, who take such pride in engaging personally with our guests. Your recognition of our breakfast team — Vadim, Sami, Leone, Maha, and Tracey — is so appreciated. They love creating those personal moments that turn mornings into something truly magnifique. It’s also lovely to know you enjoyed your ocean-view room and had time to relax by the pool and in the gym. Peter, your words perfectly capture what we strive to deliver each day — genuine care, thoughtful hospitality, and a feeling of home by the ocean. We cannot wait to welcome you back to your Sofitel family here in Broadbeach for another restful stay. Merci, Matt Andraws General Manager

との提携 TripAdvisor

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