Sofitel Gold Coast Broadbeach 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.3/5 5,353 件のレビュー

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サーフパラダイス, ゴールドコースト, オーストラリア, 4218 ブロードビーチ, オーストラリア

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Sofitel Gold Coast Broadbeach

サーフパラダイス, ゴールドコースト, オーストラリア
4218 ブロードビーチ
オーストラリア

GPS:-28.029367, 153.431579

電話番号
ファックス +61 7 5592 3747

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敷地内
  • プール
  • 駐車場
  • ペット不可
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.3/5  5,353 件のレビュー

トリップアドバイザーの評価  4.2/5  3,425 件のレビュー

Very bad offering, letting the brand down.

トリップアドバイザーの評価 2.0/5

GIMGFamily トリップアドバイザー認証口コミ

Don't expect this to be a Sofitel. At best it's a basic mercure level offering. Not even novotel level. No lounge, gym is the size of 3 beds, bathroom amenities reduced fr9m Sofitel standards, beds are crap. Rooms not updated, but even worse were never to sofitel standard. Everything is crumbling. Bathrooms have holes, broken tiles etc... Breakfast buffet not to Sofitel standards. Book the novotel instead. Cheaper and possibly better.

The place to stay on the Gold Coast.

トリップアドバイザーの評価 5.0/5

P9625CFfrankm トリップアドバイザー認証口コミ

Thank you to the outstanding Team and Team at the Sofitel Broadbeach. Service from the whole Team from Hotel entrance to checking in, concierge directing us to our room was impeccable. Great views from our room on the 11th Floor, we all loved the marble bathroom. Breakfast is excellent, great variety, fresh and plentiful. The Chia is yummy, we spoke to one of the Chef Team Adsa who prepared, giving us her recipe. Vianne is an absolute GEM, Guest Experience Manager, my family and I chatted with her at Breakfast. Great to see the Senior Team engaging with us guests. Top stay at a great hotel on the Gold Coast. Thank you.

Bonjour Frank M, Thank you sincerely for such an outstanding and heartfelt review. Reading your comments truly warmed my heart, and I cannot thank you enough for taking the time to share your experience with us. I am absolutely delighted to know that your stay was memorable from the moment you arrived, and that our team — from the hotel entrance through to concierge and breakfast — made such a positive impression. Your kind words about the service being impeccable are incredibly rewarding for all of us. It is wonderful to hear that you enjoyed the views from your room on the 11th floor and that the marble bathroom was a highlight — a little touch of Sofitel luxury we are proud of. I am also thrilled that breakfast exceeded your expectations. I will certainly share your lovely feedback with our Chef team, especially Adsa, who will be so pleased to know you enjoyed her chia recipe. Your special mention of Vianne truly means a lot. She is indeed a gem, and your comments perfectly reflect her passion for guest connection and care. We strongly believe that genuine engagement makes all the difference, and it is lovely to know this was felt by you and your family. Thank you once again for your trust, your kind words, and for choosing Sofitel Gold Coast Broadbeach. We hope to welcome you and your family back very soon for another exceptional stay. Merci, Matt Andraws General Manager

Dated

トリップアドバイザーの評価 3.0/5

Dreamer40923251440 トリップアドバイザー認証口コミ

Hotel rooms are a bit dated. Also has no club lounge which is very disappointing for a Sofitel Hotel

Bonjour Dreamer40923251440, Thank you for taking the time to share your feedback following your recent stay with us. I am genuinely sorry to read that your experience did not meet your expectations, particularly regarding the condition of the rooms and the absence of a Club Lounge. I understand how this can be disappointing, especially when choosing a Sofitel hotel, and I appreciate you sharing this openly. Your comments regarding the dated feel of the rooms have been noted and we are in the initial discussion phase around future capital enhancements with our owners and this further supports our conversation. Thank you once again for your honest feedback. It is only through comments such as yours that we can continue to improve. Merci, Matt Andraws General Manager

Below standard Accomodation

トリップアドバイザーの評価 1.0/5

Mark R トリップアドバイザー認証口コミ

We paid over $400 per night for 5 nights and left very Disappointed to say the least. We often stay in modern Accor Motels but the Sofitel here looks like nothing has been updated for over 20 years. A kettle and 2 coffee mugs were the only room facilities except for a 20+ year old TV that you can't access Streaming on. The room clearly hasn't had any improvements for many years, shower head leaks and no soap or shampoo. I've stayed in $150 a night Motels in better condition.

Bonjour Mark R, Thank you for taking the time to share your detailed feedback following your recent stay with us at Sofitel Gold Coast Broadbeach. I am truly sorry to read of your disappointment, and I would like to sincerely apologise that your experience did not meet your expectations, nor the standards we strive to deliver — especially as a valued ALL Accor Classic member and Accor Vacation Club member. While I am pleased to note that you appreciated our location, I am genuinely concerned by your comments regarding the condition of the room, in-room amenities, perceived value, and overall comfort. With regard to in-room amenities, I would like to clarify that our rooms are equipped with mini bar menus accessible via QR code, allowing guests to place orders directly or alternatively through our reception team. That said, it is clear this was not communicated well during your stay, and for that I sincerely apologise. I am also sorry that the room felt dated and did not provide the level of comfort or modern features you expected, particularly given the nightly rate. We are currently in discussions with our owners around future capital enhancements. Thank you again for your honesty. While I regret that we did not deliver the experience you deserved, your feedback gives us the opportunity to improve, and for that I am grateful. Merci, Matt Andraws General Manager

Great area, hotel ok.

トリップアドバイザーの評価 4.0/5

grahamMotherwell トリップアドバイザー認証口コミ

We stayed in this hotel for five nights and like most hotels there's going to be things you like and things you don't, thought the room was big and the bed very comfortable, bathroom had everything you needed including a bath, I also loved the fact we had a balcony we were on the tenth floor not sure how I would have felt if I was much higher the hotel has 22 floors, only thing about the room there's not much storage spaces to hang clothes so you end up living out of your case. I never ate in the hotel because there's so much outside it we had Japanese, Italian, Greek and café for breakfast were great and not that expensive. We visited the pool once just to busy and noisy just my personal preference, there were only four parasols for a large area so it was difficult to get out of the sun plus an covered area with beds underneath but I don't know what you would have to do to bag one of them. There's a lot to do not far from the hotel with great transport links and so cheap. One thing I don't like they want a three hundred dollar bond from you I've now stayed in five hotel's in Australia and only two wanted a bond and the other was only one hundred the rest have taken a note off your card and that's that, also they take it from you in a second but take 36 hours to give you it back.

Bonjour grahammotherwell Thank you very much for taking the time to share such detailed feedback following your five-night stay with us. I am pleased to read that you enjoyed the spacious room, the comfort of the bed, the bathroom amenities, and the balcony views, as well as our excellent location and convenient transport links. It is also wonderful to know that you were able to enjoy the diverse dining options in the surrounding area — Broadbeach truly offers a fantastic variety. At the same time, I appreciate your candid comments regarding storage space in the room, the pool environment, and the availability of shaded areas. Your observations are extremely valuable and have been noted for ongoing review as we continue to evaluate ways to enhance comfort and functionality for our guests. I also acknowledge your concern regarding the security bond and the time required for the release of funds. While the refund process is handled by the banking system and not directly controlled by the hotel, I completely understand how this can be frustrating and appreciate you sharing your experience. We continually review our processes to ensure transparency and to minimise any inconvenience wherever possible. Thank you once again for your balanced and thoughtful feedback. We truly value your insights and hope to have the opportunity to welcome you back in the future, delivering an even more seamless and enjoyable stay. Merci, Matt Andraws General Manager

との提携 TripAdvisor

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