マントラ シエラ グランド 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.1/5 504 件のレビュー

マントラ シエラ グランド - Image 1
マントラ シエラ グランド - Image 2
マントラ シエラ グランド - Image 3
マントラ シエラ グランド - Image 4
22 Surf Parade, 4218 ブロードビーチ, オーストラリア

説明

ホテルのその他の情報

  • ブロードビーチ中心部の立地

  • 自然のままのビーチが徒歩圏内

  • リゾート施設が充実

  • 広々とした設備の整ったお部屋。全面海の景色が見えるお部屋もあります

  • フロントデスクは9時から17時まで営業しています。

当ホテルの客室

スイート

3ベッドルームオーシャンスイート

  • 7 人/最大
  • 140 m² / 1506 sq ft
  • 寝具 1 x キングサイズベッド と 1 x クイーンサイズベッド と 2 x シングルベッド
  • ビュー: オーシャン / シービュー
  • ほとんどの宿泊施設: バルコニー

ホテル所在地

マントラ シエラ グランド

22 Surf Parade
4218 ブロードビーチ
オーストラリア

GPS:-28.034654, 153.431848

電話番号
ファックス +61 7 5668 5101

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • ペット不可
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 全館禁煙

2 プール

Swim in our indoor or outdoor resort-style pools, soak in one of our spas or just bask in the Gold Coast rays on a sun lounge.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.1/5  504 件のレビュー

トリップアドバイザーの評価  4.0/5  1,562 件のレビュー

Convenient location

トリップアドバイザーの評価 4.0/5

himabindu b トリップアドバイザー認証口コミ

A very convenient location close to Pacific fair shopping centre and walkable to the beach. Check in was easy and staff really kind and helpful. We were a family with three small kids and two elderly parents, so enjoyed using the indoor pool and sauna in the building. Fully equipped kitchen, which was very handy in making family meals. The only issue was the room felt a bit dated and not very clean. The sofa cushions and carpet were dusty, we even spotted some bugs in the carpet.

Dear vacation628710, Thank you for taking the time to share your experience with us. We're delighted to hear you enjoyed our convenient location, close to Pacific Fair and the beach and that our team made check-in smooth and welcoming for you. It’s wonderful to know that your family could make full use of the indoor pool, sauna and kitchen facilities—perfect for family time together! We appreciate your valuable feedback regarding the room's condition and apologise for any areas that fell short of our usual standards. Rest assured, your comments on the sofa cushions, carpet and overall cleanliness have been noted and we’ll work with our housekeeping team to ensure these aspects meet the high quality we strive for. We are committed to continuous improvement and insights like yours play an essential role in helping us enhance our guest experience. Thank you again, and we look forward to welcoming you back for an even more enjoyable and memorable stay! Sincerely, Rebecca Noyes General Manager

Perfect Gold Coast getaway - will definitely return.

トリップアドバイザーの評価 5.0/5

390sued Friends getaway - トリップアドバイザー認証口コミ

We had a perfect 3 day stay. Beautiful apt, furnished beautifully, lovely decor, spotlessly clean, great views over the hinterland. Great reception. Joshua and Tamara were so helpful, couldn’t do enough to make our stay enjoyable. The location is perfect. Pacific Fair, shops, restaurants, cafes for good coffee, light rail, beach - all 5 minute walk away. Mantra facilities are wonderful - pool, steam room, sauna, lounge, internet area and all spotless and smelling fabulous. Check in and departure were easy and as before Joshua and TAmara were excellent. Makes us want to return.

Dear 390sued, Thank you so much for your wonderful review! We're thrilled to hear that your 3-day getaway was perfect and that you enjoyed the beautifully furnished apartment, stunning views, and spotless surroundings. We’re delighted to hear that our customer service team took such great care of you, and we're especially pleased that Joshua and Tamara made your stay even more memorable with their friendly and helpful assistance—they’ll be thrilled to hear your kind feedback! We’re glad you made the most of our prime location and found everything you needed within a short walk, from Pacific Fair to the beach. It's also great to know you enjoyed our facilities like the pool and sauna, and that everything was in top condition. We can't wait to welcome you back for another perfect stay! Sincerely, Rebecca Noyes General Manager

Great Location ...

トリップアドバイザーの評価 3.0/5

Chch35 トリップアドバイザー認証口コミ

Room 1901 great location being close the Pacific Fair Wifi - didnt work Rooms are in need of a spruce up, dirty blinds, windows sealed with tape so the rooms are extremely noisy from the wind and the traffic. ( Traffic goes all night ) Staff were great to deal with with Could be a bit cleaner but if your not to worried then the location is perfect

Dear Chch35, Thank you for taking the time to share your review. We’re pleased to hear you found the location convenient, especially with Pacific Fair nearby, and that our staff provided great service during your stay. However, we're sorry to learn about the challenges you experienced with the room, including the cleanliness and the condition of the blinds and windows. We understand how important a quiet and comfortable environment is and we'll be addressing these issues with our housekeeping and maintenance teams. Your feedback is valuable and we’ll use it to make improvements. We hope to have the opportunity to welcome you back for a more comfortable experience in the future. Sincerely, Rebecca Noyes General Manager

Spacious room - disappointing check-in experience

トリップアドバイザーの評価 3.0/5

Lynda A トリップアドバイザー認証口コミ

We arrived at 4:30pm and were told our room was not ready - the hotel was short staffed. I was promised a hamper for the inconvenience, and 10% off our next stay. The family behind us had been waiting for 2 1/2 hours for their room! The room was ready at 5:45pm - we had dinner reservations at 6:30pm which we were late for. The apartment was spacious, unfortunately quite noisy with the traffic outside. Upon checking, the dishwasher was not cleaned before we checked in and the shower head was broken in the 2nd bathroom. The hamper I was promised was not given - instead we were given vouchers to go to Q1 for 2 adults and 2 children. These we could not use as 1 of our children was too old for the vouchers. I would have preferred the promised hamper. This stay was for our wedding anniversary - it was not the stay I had hoped for.

Dear lyndaa878, Thank you for taking the time to share your experience with us. I sincerely apologise for the challenges you faced during your stay, especially given that it was a special occasion for your wedding anniversary. I regret that your room was not ready upon arrival and that you had to wait longer than expected, which impacted your dinner plans. I understand how frustrating it must have been to not receive the hamper that was promised and to find the dishwasher and shower head in less than ideal condition. Your feedback regarding the noise and the vouchers instead of the hamper is noted, and I will ensure that our team addresses these issues to improve our guest experience moving forward. We strive to provide a seamless and enjoyable stay for all our guests, and I’m truly sorry that we fell short during your visit. Thank you once again for your feedback. We value your input and hope to have the chance to provide a much improved experience in the future. Sincerely, Rebecca Noyes General Manager

Perfect location but the hotel is from hell!!

トリップアドバイザーの評価 1.0/5

P4602ZLmichaeln トリップアドバイザー認証口コミ

We are a family of 5 and this was our second holiday on the Gold Coast The Mantra Sierra Grand Hotel is perfectly located directly opposite Pacific Fair and 70m away from the beach. The views from the hotel (we were on the hinterland side) were spectacular day and night! The rooms were spacious. The living areas were accommodating as a climate control was efficient. As apartments with fully laid out kitchen ready for cooking, we did expect Miner amenities like dishwasher liquid and dishwasher tablets but Will provided The dryer was faulty and would not work. The dishwasher was faulty and did not work. The hotel advertises free Wi-Fi however that Wi-Fi is 14 stories lower in the basement which means it’s in accessible from the rooms. We were forced to use our own mobile phones as Mobile hotspots to simply access anything on the web including Netflix We had a major leak that became a parent after the boys had operated the second shower underneath the breakfast benchtop. The carpet was wet after close inspection. We detected a bit of mould underneath that benchtop along the wall and on the carpet. It seems this lake had been left unattended For sometime and the stitch of mould was strong and was simply unacceptable and uninhabitable. Arising the issue with reception. They organised another room for us two doors down on the same level with the same aspect. They simply swap the keys and we spent two hours configuring all our gear from one room to the other no assistance no help from the hotel After settling into the new apartment, we’ve restocked all our shopping and left it in the pantry area After putting on a wash we noticed foam bubbles coming out of the downpipe in the pantry area. Unfortunately we noticed too late because the water had submerged 3/4 of all our shopping. Surely not all rooms in this hotel would have the same issues that we experienced. We may have just been very unfortunate to have the run that we did had. We had stayed another two days. We probably would’ve relocated again third time lucky?? The Gold Coast is an incredible place. The hotel is in an incredible location however it’s very difficult for us to recommend this hotel given our experiences. Management at reception did tell us that we would receive a call from the hotel management regarding our stay We are still waiting for them to contact us… We will be reviewing our stay on Google stays and other accommodation review sites that we use regularly

Dear P46027Lmichaeln, Thank you for taking the time to provide such detailed feedback. I’m truly sorry for the issues you experienced during your stay and understand how disappointing this must have been, especially with the maintenance concerns and the inconvenience caused by your room transfers. While I’m pleased to hear you enjoyed the location and views, it’s clear we fell short in several areas, particularly with the faulty appliances and the leak you encountered. This is certainly not the standard we aim to provide, and we sincerely apologise for the impact it had on your holiday. Rest assured, we are investigating these issues thoroughly to prevent them from happening again. We also regret that there was a delay in our management following up with you, and we are taking steps to ensure better communication moving forward. Your experience does not reflect the level of service we strive for, and we appreciate you bringing these matters to our attention. Thank you again for your feedback, and we hope to have the opportunity to provide a much better experience in the future. Sincerely, Rebecca Noyes General Manager

との提携 TripAdvisor

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