マントラ ブロードビーチ オン ザ パーク 3 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.5/5 550 件のレビュー

マントラ ブロードビーチ オン ザ パーク - Image 1
マントラ ブロードビーチ オン ザ パーク - Image 2
マントラ ブロードビーチ オン ザ パーク - Image 3
マントラ ブロードビーチ オン ザ パーク - Image 4
2685 Gold Coast Highway, 4218 ブロードビーチ, オーストラリア

説明

ホテルのその他の情報

  • ブロードビーチの中心部に位置

  • 地元で大人気の3軒のレストラン

  • たくさんの素晴らしいビーチが徒歩圏内

  • ライトレールの駅に近接

  • スターカジノが徒歩圏内

当ホテルの客室

ホテル所在地

マントラ ブロードビーチ オン ザ パーク

2685 Gold Coast Highway
4218 ブロードビーチ
オーストラリア

GPS:-28.030576, 153.430942

電話番号
ファックス +61 7 5561 0810

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • ペット不可
  • シャトル
  • フィットネスセンター
  • Wifi
  • エアコン
  • 会議室
  • 全館禁煙

プール

Take a dip in our heated pool and spa at this Broadbeach hotel. Enjoy a BBQ with family and friends, workout in our gym, or visit the beauty salon.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.5/5  550 件のレビュー

トリップアドバイザーの評価  4.1/5  824 件のレビュー

2024エクセレンス認証

Dirty room. Poor service. Very disappointed!! Would not recommend staying here.

トリップアドバイザーの評価 1.0/5

Melissa S トリップアドバイザー認証口コミ

Having stayed with the Mantra brand numerous times before and working in the travel industry myself, there was a certain level of standard I expected when making this reservation. A week prior to check in, I spoke with front desk to ensure there would be a cot for our room as stated in our booking. Unfortunately, there was no cot in our room upon arrival and the receptionist even stated that she didn’t even know what a cot looked like but would try find one for us. I spoke with the manager to have a cot arranged asap but the sheets/blankets weren’t even the right size for the cot. The room was not cleaned properly as there was lots of hair in the bathroom draw, brown stains on the bathroom floor tiles and a huge amount of dust in the vents. Not to mention mould in another vent. Our balcony was filthy and there were cobwebs on the glass that clearly hasn’t been washed in months. I once again spoke with the manager and was promised a “VIP clean” of our room. This was not done. After complaining about the clean that was promised to us not having been done, a basic clean was finally done with no apology or compensation for our ongoing troubles. Would not recommend staying here!!! Travelling with an infant is hard enough, the last thing needed after a long day of travelling is checking into a dirty room with inadequate facilities.

Centrally located, full facilities if you’re happy to self cater.

トリップアドバイザーの評価 4.0/5

Pies_tragics トリップアドバイザー認証口コミ

A centrally located apartments building. It has a self catering full kitchen, bbq on site, pool, sauna and gym. Great location near the beach, restaurants and bars and walking distance to Pacific Fair. The tram is across the road one way and the beach two blocks away.

Dear Pies_tragics, Thank you for your wonderful review! We're so pleased to hear you enjoyed the central location and the convenience of our facilities. It sounds like you made the most of the nearby beach, restaurants and nightlife, as well as the easy access to the tram and Pacific Fair. We hope our fully equipped kitchen and onsite amenities like the lap pool, steam room, sauna and gymnasium added to the comfort of your stay. We hope to have the pleasure of welcoming you back again to enjoy another relaxing stay with us again soon! Sincerely, Rebecca Noyes General Manager

Location, location location

トリップアドバイザーの評価 4.0/5

rosg1963 トリップアドバイザー認証口コミ

Fantastic location, couldn't fault front desk staff, very helpful and welcoming. Traffic noise once in bed quite loud (we were there on Supercar weekend). 3 bed apartment was spacious, if not a little tired. Beds are great. A couple of housekeeping issues, though nothing too dramatic. Close to shops, restaurants, bars and tram. Pool area is small and could do with a shoosh up to be more inviting. Very satisfied with our stay.

Dear rosg1963, Thank you for your kind words and for taking the time to share your experience with us! We’re thrilled to hear you enjoyed our fantastic location and that our front desk team made you feel welcome and supported during your stay – we’ll be sure to pass along your compliments. We appreciate your feedback regarding the traffic noise during Supercar weekend; it’s certainly an exciting time in the area, and we understand how it might impact the atmosphere. Your comments about the apartment’s spaciousness and comfortable beds are much appreciated, as we know how important a good night’s sleep is. We hope to welcome you back for another visit soon. Sincerely, Rebecca Noyes General Manager

Inflexible cancellation policy

トリップアドバイザーの評価 1.0/5

David B トリップアドバイザー認証口コミ

Due to a personal emergency, I was unable to travel and advised the hotel the day before I was due to arrive. After 3 days of no response I decided to follow up and was eventually told my full weeks accommodation would be charged even though I never stayed at the hotel. Very poor form Mantra, you should focus more on your guests than your revenue.

Dear P54TNdavidb, Thank you for sharing your feedback and we sincerely apologise for the frustration this situation has caused. We understand how challenging personal emergencies can be and while we acknowledge that you advised us of your cancellation request at the end of the arrival day, we regret that our cancellation policy and communication did not meet your expectations. Our team responded as promptly as possible and as a gesture of goodwill, we offered a discounted future stay in the hopes of accommodating you in the future. We always strive to put our guests first, balancing the needs of all parties and we appreciate your feedback as it helps us to continually improve. Sincerely, Rebecca Noyes General Manager

Our Wedding weekend - August 2024

トリップアドバイザーの評価 5.0/5

John K トリップアドバイザー認証口コミ

We recently got married at the Mantra Broadbeach on the Park. We stayed in a three bedroom apartment on the 16th Floor, and the room exceeded our expectations. The view from our balcony was magnificent, and the modern clean and spacious apartment provided us with everything we needed. For our special occasion, we must say a massive thankyou to Corey the Reception Manager. He was extremely helpful from the outset, and was always on hand if we had any questions or issues. We have to say a big thank you to Corey. He put us at ease, and always had a smile on his face. We would highly recommend a stay at the Mantra Broadbeach on the Park. Great location, fantastic apartment, and lovely staff. We hope to stay there again. Thanks again. John & Gaynor.

Dear gaynorw389, Congratulations on your recent wedding and thank you for choosing Mantra Broadbeach on the Park for such a special occasion! We’re absolutely thrilled to hear that your three bedroom apartment on the 16th floor exceeded your expectations and that you enjoyed the stunning views, modern amenities, and spacious comfort during your stay. Corey will be delighted to read your kind words. He takes great pride in ensuring our guests feel welcomed and well supported and it’s wonderful to hear how much his assistance meant to you. We’ll be sure to pass along your gratitude and recognition for his outstanding service. Thank you for recommending us so highly. It was an honour to play a part in your wedding weekend and we look forward to welcoming you back for another memorable stay – perhaps an anniversary celebration in the future! Sincerely, Rebecca Noyes General Manager

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 317 件のレビュー 9.7/10 ロケーション
  • 414 件のレビュー 7.1/10 客室
  • 246 件のレビュー 8.6/10 サービス
  • 18 件のレビュー 2.9/10 インターネット
  • 139 件のレビュー 5.5/10 清潔さ
  • 40 件のレビュー 8.7/10 お値打ち度

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周辺の他の施設

ブロードビーチのすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。