Novotel Marseille Est Porte d'Aubagne 4 stars

Customer review rating (ALL Rating) 3.5/5 532 reviews

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ALLSAFE approved hotel

Hotel extras

  • Easy access to La Valentine, Aubagne, Gémenos - A50, Exit 5

  • Large car park, outdoor, secure, free

  • 9 fully-equipped meeting rooms for 2 to 180 people

  • Restaurant, Bar, coworking space 7 days a week

  • GREEN KEY 2023 certified

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Our accommodation(s)

Hotel location

Novotel Marseille Est Porte d'Aubagne

184 Avenue de St Menet

GPS:43.287101, 5.510384

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms


Dine how you want, when you want. Enjoy tasty, healthy and balanced cuisine at any time and satisfy all your cravings. Take a moment to relax in the restaurant, bar, terrace or in your room...

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.5/5  532 reviews

TripAdvisor Rating  3.5/5  667 reviews

Good food but 1 star hotel

Customer review rating 1.5/5

Drew B. Friends - Confirmed reviews ALL

Bad - The worst room ive ever stayed in. Smelt damp, floor stained in multiple areas. Skirting in hallway rotten from issues with moisture/damp. Well overpriced. Good - staff helpful, cleaners good, food good, pool nice and clean. Good location for visiting but not staying in Marseille.

Staff were excellent but hotel is badly needing modernisation.

Customer review rating 3.0/5

I.macg Friends - Confirmed reviews ALL

The staff were excellent but the hotel is badly needing modernisation. The electronic door locks constantly fail to work, meaning repeated trips back to reception. The location of the hotel is too far away from public transport routes so, unless you have your own vehicle, taxi is the only means of getting to/ from the place, with the cost for this quickly mounting up.

Very average and not the Novotel experience you would expect!

TripAdvisor rating 2.0/5

lwa3 Families - TripAdvisor review

We stayed here for 2 weeks in August. Pros - the location is amazing - literally 14mins drive to Marseille. The car park is very spacious and free to use. The pool is very well maintained, clean and nice to use, pool towels provided from reception free of charge to use and return. The staff at breakfast are very friendly and the range is quite nice. Cons - it took 9 days from us reporting the fridge in our room not working for them bringing us one from a different room. The air conditioning barely works and the room was so warm! The staff on reception speak very limited English so often it is difficult to communicate if there are any issues. Although the breakfast provided is quite nice, it is poorly managed as things often run out (juice, bread, fruit) and either not topped up or often warm. The room we stayed in was clean but very old looking and not the typical Novotel style you would expect. The sink leaked our entire stay, often towels and toilet rolls were not replenished by the cleaning staff.

Very disappointing for a 4* hotel

Customer review rating 1.0/5

Pamela Families - Confirmed reviews ALL

Stayed here 2 nights with kids before heading to our holiday rental. The check in staff is utmost unfriendly. Struggling with luggage, no staff offered help. They just watched (they were not busy). As a gold member, not even welcomed not thanked for my loyalty. The hotel is old and filthy. The walls in our room were full of yellow stains. The sofabed was made, but the cushions were just dropped in the corner of the room on the floor… the soap dispensers didn’t work. The keycard didn’t work. Had to change 9 times the cards. In the end, we just had to use one card for both rooms multiple times before it wanted to open the room. The whole hotel is in desperate need of a refresh, this is not a 4 star hotel. Because of the long road, we tried the restaurant, fearing the worst. This however was a great experience. Very friendly staff and quality of food was ok. The breakfast was a disaster. No plates. All trays empty. The waffles were disgusting. Eggs and sausages were good - if there were any. Staff shortage was clearly visible and they weren’t helpful. Not even picking up empty trays of food, clients had to beg to get some food. Pool was cold - but logic because of the mistral - but all the security barriers are broken. There was a nice corner for kids with books and a small playground. No possibility to charge an electric car.

Convenient for exploring Marseille & Cassis area with family

Customer review rating 4.5/5

Mike Families - Confirmed reviews ALL

Great base for visting marseille and cassis for a couple of days, with the kids enjoying the pool inbetween.

Dear Michael V., We very much appreciate your comments regarding your stay at the Novotel Marseille Est Porte d'Aubagne. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Manuel Duty Manager

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Other web-users rate our hotel

  • 100 reviews 8.1/10 Location
  • 369 reviews 3.4/10 Room
  • 426 reviews 8.6/10 Service
  • 8 reviews 0/10 WiFi
  • 189 reviews 1.8/10 Vibe
  • 164 reviews 4.2/10 Comfort
  • 155 reviews 2.8/10 Cleanliness
  • 139 reviews 7.4/10 Breakfast

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