Novotel Bordeaux Lac 4 نجوم

ملاحظة أراء العملاء (رأي ALL) 4.4/5 1,802 أراء

Novotel Bordeaux Lac - Image 1
Novotel Bordeaux Lac - Image 2
Novotel Bordeaux Lac - Image 3
Novotel Bordeaux Lac - Image 4

الوصف

خدمات الفندق الإضافية

  • Barrière Casino

  • Terrace with lake view and outdoor swimming pool

  • A 2-minute walk from the Palais des Congrès and Exhibition Park

  • 2 minutes from Matmut Atlantic Stadium

  • Tram stop in front of the hotel, toward the city center + SNCF station

الإقامات المتوفرة لدينا

احجز في هذا الفندق
الغرفة 1

موقع الفندق

Novotel Bordeaux Lac

Avenue Jean Gabriel Domergue
33300 BORDEAUX
France

نظام تحديد المواقع العالمي (GPS):44.890755, -0.565941

الوصول والتنقل

خدمات فندقية

تسجيل الوصول من - تسجيل المغادرة حتى

في الفندق
  • مسبح
  • موقف
  • نرحب بالحيوانات
  • مطعم
  • إمكانية التنقل بالكرسي المتحرّك
  • مركز اللياقة
  • وافاي
  • مكيف
  • وجبة الفطور
  • حانة
  • صالات اجتماعات
  • فندق خالٍ تمامًا من التدخين
  • خدمة الغرف

GOURMET BAR BORDEAUX

You do not need to be our guest to dine. Join us at our main bar and large tables, or chill in the sun on our terrace facing the lake, and of course, try one of our homemade locally-inspired dishes.

احجز

تقييمات نزلائنا

تقييمات نزلائنا

آراء العملاء الذين حجزوا على موقع all.accor.com

اطّلع على المزيد

رأي ALL  4.4/5  1,802 أراء

تقييم TripAdvisor  3.7/5  1,742 أراء

Food so dreadful it’s hard to believe we are in France

ملاحظة Tripadvisor 1.0/5

Fussymare-Upchurch العائلات - تقييم TripAdvisor المعتمد

Dear guest, Thank you for taking the time to share your detailed feedback. We are sincerely sorry that your dining experience did not meet your expectations, especially as food quality is a top priority for us and such negative comments remain very rare in our establishment. We regret the issues you encountered with the children’s meal and your own order, and fully understand the frustration caused by the delays and quality concerns. Please be assured that your remarks have been shared with our kitchen and service teams to address the situation and prevent it from happening again. We appreciate your honesty and hope you will consider giving us another opportunity to provide you with the quality experience that most of our guests enjoy. Kind regards, Pascale L. Directrice

Decent facilities out of town with excellent link to trans services to centre every 20 mins in 20 mins. Good parking.

ملاحظة Tripadvisor 3.0/5

Shimmy L Couples - تقييم TripAdvisor المعتمد

Fell in the Shower - injured knee and ankle - Hotel showed no concern at all.

ملاحظة Tripadvisor 2.0/5

Edwina S تقييم TripAdvisor المعتمد

Dear guest, Thank you for this 3rd comment ! Again, we are truly sorry to hear about your experience and the unfortunate incident that occurred during your visit Following your message, we conducted an internal review of the situation. Please allow us to clarify a few points while also expressing our sincere apologies for any discomfort caused. Our technical team promptly intervened to restore the air conditioning system as soon as the issue was reported. Additionally, Tom, our Front Office Manager, was informed of the fall and, concerned for your comfort, proposed the immediate placement of extra non-slip bath mats in both rooms. Unfortunately, we understand this offer was declined. Tom also offered you a complimentary drink at the bar as a gesture of goodwill, which was also refused. We regret if these initial gestures did not fully reflect the seriousness of the situation as you perceived it. Please be assured that our teams are usually recognized for their attentiveness and service quality, and we sincerely regret that we fell short of your expectations on this occasion. We take your feedback seriously, particularly regarding bathroom safety. Your remarks have been escalated to our management and maintenance teams to explore additional safety measures for our showers. As a gesture of our sincere apologies, we would like to offer you a credit of loyalty points to your ALL – Accor Live Limitless account. These points can be used towards organizing a future stay in any Accor property of your choice. Please let us know your loyalty account number so we may credit the points accordingly. Once again, we are deeply sorry for the discomfort and inconvenience you experienced. We hope to have the opportunity to restore your confidence in our services during a future stay. Yours sincerely, Pascale L. Directrice

Disappointing- would rate it 3 stars

ملاحظة Tripadvisor 3.0/5

H P العائلات - تقييم TripAdvisor المعتمد

Very mixed feelings about this hotel

ملاحظة Tripadvisor 3.0/5

Anna H العائلات - تقييم TripAdvisor المعتمد

بالاشتراك مع TripAdvisor

تقييمات فنادقنا من مستخدمين آخرين

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