Hotel Mercure Parijs Porte de Versailles Expo 4 sterren

Avis-klantbeoordeling (ALL beoordeling) 4.4/5 1.666 beoordelingen

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Omschrijving

ALLSAFE goedgekeurd hotel

Extras van het hotel

  • HOTEL gecertificeerd ALLSAFE

  • Naast "Porte D" bij Parc des Expositions/hal 7. Overdekte privéparkeerplaats

  • 19 modulaire en compleet uitgeruste vergaderruimten met daglicht, 750 m²

  • Restaurant Millésime, moderne en warme Franse gerechten

  • Familie kamers met als optie aangrenzende kamers. U hoeft het maar te vragen!

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Hotel locatie

Hotel Mercure Parijs Porte de Versailles Expo

36 38 rue du moulin
92170 VANVES
Frankrijk

Gps:48.827125, 2.292001

Toegang en transport

Hoteldiensten

Inchecken vanaf - Uitchecken tot

Op het terrein
  • Parking
  • Huisdieren welkom
  • Restaurant
  • Rolstoeltoegankelijk
  • Fitnessruimte
  • Wifi
  • Airconditioning
  • Ontbijt
  • Bar
  • Vergaderzalen
  • 100% niet-roken accommodatie
  • Roomservice

MILLÉSIME

Boek

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Meer informatie

ALL beoordeling  4.4/5  1.666 beoordelingen

TripAdvisor score  4.0/5  118 beoordelingen

Wouldn't stay here again

Tripadvisor-waardering 2.0/5

thaque2016 Gecertificeerde beoordeling door TripAdvisor

We are currently here- family of 4 and the city is great however I regret picking this hotel. We opted for something that was reasonably priced over luxury. However, even then this has not met ours standards. ROOM: The room itself if fine. Very limited space to hang clothes etc but it's expected. Beleive it or not, the rooms are baking hot even for February!!! To the point that all the chocolate the children bought melted over night. The fan in the room doesn't work. They state they have AC but these are switched off over the winter, which I know is standard across many hotels and countries. We have been sleeping with the windows open, which is fine. But then all night you can hear the noise as hotel is right on the main roads ie trams, parties etc. We asked for a free standing fan or an alternative, however they don't have any fans. We were given enough towels the first night and after been out all day exploring with children we have come back to find, half of our towels are dirty! BREAKFAST our son as a number of food allergies so we carry a lot items with us. However, nothing is labelled in tbe Breakfast buffet. We constantly had to ask what foods have egg, milk or nuts in them. And pretty much everything bar the fruit and cereal has those. No soya/oat milk but we took our own. Overall the variety is minimal however our daughter is happy as she gets to just have the pancake and Nutella! Pretty disappointed. Honestly just thought the standards would be better. We wouldn't choose to stay here again.

Dear Guest, We are very sorry that your stay did not live up to your expectations. With regard to the heat in the room, we apologise for the inconvenience. Did you call reception so that one of our technicians could check that the heating was at 0? If so, did you ask for a change of room so that you could enjoy your nights more? We are sorry about the lack of towels in the rooms and their state of cleanliness. This does not reflect the quality of our service and we will be tightening up our procedures in the future. Did you leave the do not disturb label? Make sure you remove it when you leave the room to ensure that the room is cleaned during your absence and that the towels are changed at the same time. Thank you for informing us of the lack of information regarding the breakfast label. Our teams are at your disposal to answer any questions you may have. We would like to assure you that your satisfaction is our priority and that we are determined to improve the quality of our services. We sincerely hope to have the opportunity to welcome you back to our establishment in order to offer you a more pleasant experience. Best regards, Séverine MOIRE Directrice Générale

Poor breakfast

Tripadvisor-waardering 2.0/5

giannis1010 Gezinnen - Gecertificeerde beoordeling door TripAdvisor

The room was spacious, modern, and quite clean. The neighborhood was very quiet but lacked dining or drinking options. The metro station is almost 1 km away. A major issue with the hotel is the breakfast; it was very poor, even for a 2-star hotel, let alone a 4-star one. They rarely replenished the breakfast items, and only upon request. I was really disappointed with the breakfast offering.

Bonjour Giannis1010, Tout d’abord merci pour votre commentaire et votre retour d’expérience dans notre établissement. Nous sommes navrés que vous n’ayez pas été totalement satisfait de votre séjour. La satisfaction de nos clients est très importante pour nous. Sachez que nous prenons en note tous les retours afin d'améliorer nos services. Nous espérons avoir la chance de vous accueillir de nouveau pour vous procurer une meilleure expérience. En vous souhaitant une merveilleuse journée, Séverine MOIRE Directrice générale

Fijn verblijf

Avis-klantbeoordeling 5.0/5

Ben Stellen - ALL bevestigde berichten

Ruime kamer, schoon, ontbijt prima, receptie- medewerkers zeer behulpzaam

Geachte BEN B., Wij stellen uw opmerkingen over uw verblijf in Hôtel Mercure Paris Porte de Versailles Expo erg op prijs. Het is altijd prettig om positieve reacties te mogen ontvangen. Uw opmerkingen zullen wij overbrengen aan ons team. Wij zijn ervan overtuigd, dat uw reactie ons personeel zal stimuleren om voortdurend te blijven streven naar een hoge kwaliteit van onze dienstverlening. Nogmaals bedankt voor het delen van uw ervaringen en wij hopen dat uw volgende bezoek even prettig zal verlopen als het vorige. Hoogachtend, KODICHE LAILA DIRECTRICE D'EXPLOITATION Hôtel Mercure Paris Porte de Versailles Expo

goed verblijf

Avis-klantbeoordeling 4.0/5

Servaas Zaken - ALL bevestigde berichten

goede service

Geachte SERVAAS C., Wij stellen uw opmerkingen over uw verblijf in Hôtel Mercure Paris Porte de Versailles Expo erg op prijs. Het is altijd prettig om positieve reacties te mogen ontvangen. Uw opmerkingen zullen wij overbrengen aan ons team. Wij zijn ervan overtuigd, dat uw reactie ons personeel zal stimuleren om voortdurend te blijven streven naar een hoge kwaliteit van onze dienstverlening. Nogmaals bedankt voor het delen van uw ervaringen en wij hopen dat uw volgende bezoek even prettig zal verlopen als het vorige. Hoogachtend, KODICHE LAILA DIRECTRICE D'EXPLOITATION Hôtel Mercure Paris Porte de Versailles Expo

Really enjoyed our stay - spotlessly clean, breakfast was fab, nice part of Paris 👍👍👍

Tripadvisor-waardering 5.0/5

Mishkins23 Gecertificeerde beoordeling door TripAdvisor

We had a surprisingly pleasant stay at the Mercure Porte de Versailles. Some of the reviews below are not very complimentary and we were a bit worried but the hotel is really nice and in a chilled residential area of Paris. Breakfast was excellent - with an amazing choice of fruit, cheeses, cooked meats and even a pancake machine. We enjoyed our breakfast there every day - many thanks to the amazing breakfast teak staff who worked tirelessly every morning. It’s a busy hotel with many guests. There was a great selection of hot drinks (Nespresso coffee and tea). Speaking of food and drinks, the bar / cafe in the hotel is lovely too. I would recommend room service food - we had really nice tea and coffee at the bar and room service dinner (recommend the cooked meats selection (enough for two)). The rooms were spotlessly clean - again, compliments to the cleaning staff! The standard of their work is impressive! The beds were faultlessly made and the rooms were also super clean! Thank you! Nuxe hand soap and shower gel plus Kusmi tea - felt very spoit!! Finally, a couple of negative points: Yes, the paper cups mentioned below and not having means to transport water from the cooler down the corridor to your room - not great! The hotel should provide glass or metal bottles for people to take 0.5 litre or a litre back to their room. We made multiple trips (and used the kettle in the end to transport water for all of us in the room). There was a slightly unpleasant drainage perhaps smell in our bathroom when we arrived. Perhaps this is unavoidable; we chose to ignore it as we were too tired to move after our travel. Finally, reception - generally, very friendly and welcoming, some super helpful receptionists there. Unfortunately, one of them was rather rude to a member of our party who tried to book a taxi. She was short-tempered and condescending when all that she was asked to help with was to book a taxi. We considered talking to the hotel manager but a) had no idea who they were (they might have even been this rude individual) and b) decided to try and not spoil our break. This happened at the start of our stay. All I would suggest to the hotel manager is remind all their reception staff is that they should treat all their guests with respect and politeness, especially when all you are asked is to book a taxi. Surely that is not too much to ask for if you work in hospitality. Would still stay here again but wish our experience had not been soured a bit by the rude, impatient receptionist. PS Recommend the 15th Boulevard bistro near the hotel for food - amazing pizza, salad and nice ice cream. PPS We noticed that the windows open fully even on high floors which we found unsettling as that’s not child-safe.

Dear Mishkin, Thank you very much for your detailed review of your stay at the Mercure Porte de Versailles hotel. It is a pleasure to read that you enjoyed our establishment, our breakfast, the bar/café, and that the cleanliness of our rooms as well as the Nuxe and Kusmi Tea products lived up to your expectations. We are also delighted to receive your compliments on our breakfast staff and cleaning team. Your words of encouragement will be shared with them. Regarding the negative points you mentioned, we are sincerely sorry for the inconvenience you encountered. We take note of your comments. Regarding the incident with the member of our reception staff, we apologize for this lack of courtesy. Please be assured that we will take the necessary measures to improve the quality of our customer service. We hope that despite these inconveniences, you had a pleasant stay with us and that we will have the opportunity to welcome you again in the future. Best regards,

In samenwerking met TripAdvisor

Andere internetgebruikers beoordelen ons hotel

  • 590 beoordelingen 8/10 Locatie
  • 1.103 beoordelingen 7.9/10 Kamer
  • 1.042 beoordelingen 8.2/10 Service
  • 8 beoordelingen 8.1/10 Wifi
  • 574 beoordelingen 7.4/10 Ontbijt
  • 435 beoordelingen 8.2/10 Netheid
  • 7 beoordelingen 1.1/10 Wellnessruimte

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