Hello, quel bonheur de découvrir votre commentaire ❤️ Vous avez vécu l'expérience Mama telle que nous la souhaitons pour chacun de nos invitéz ! À très vite, MAMA LOVES YOU!

Hello Maria, Thank you for taking the time to share your feedback following your stay at Mama Shelter Paris West. We are pleased to hear that you enjoyed your room, found it clean, and appreciated the comfort of the bed 🛏️✨. However, we are sorry to learn that some aspects of your stay did not meet your expectations. We understand your disappointment regarding the lack of in-room coffee and tea facilities, as well as the limited options for enjoying a hot drink outside of the full breakfast. We also regret that the availability of our terraces was impacted by private events during your stay. For the next time, you can choose the XL or XXL Mama were coffee and tea machine are at your disposition. The breakfast team also accept to only prepare some tea or coffee at breakfast time, you can totally ask them :) Your comments are very valuable to us and will be shared with our teams as we continuously work to improve our guest experience. We hope to have the opportunity to welcome you back in the future and provide an even more enjoyable stay 💖. Mama loves you <3 Frédéric, Chef de réception

Hello Michelle👋 Thank you so much for your lovely feedback! We’re delighted to hear you had a great stay with us and enjoyed the family room, the atmosphere, the breakfast and our team 💛 It’s wonderful to know you had such a nice experience at Mama Shelter West 😉 We hope to welcome you back very soon! Mama loves you ❤️

Hello Jacqueline, Thank you for taking the time to share your detailed feedback and for your loyalty to Mama Shelter Paris West. We are sincerely sorry that your recent stay did not meet your expectations, particularly regarding room cleanliness, the bathroom condition, the air conditioning issue, and the breakfast experience. This is not the level of quality we aim to deliver, and your comments have been immediately shared with our housekeeping, technical, and F&B teams for review and corrective action. We also regret the inconvenience caused by the delayed resolution of the air conditioning problem during your stay. On a positive note, thank you for highlighting the helpfulness of our reception team member on the evening of April 28th—we will make sure your kind words are passed on. We truly hope to have the opportunity to welcome you back in better conditions and regain your trust. We are sure we can do better and we invite you to contact us if you wish to stay again at Mama West :) Mama <3 you Jacqueline, Frédéric Chef de réception

Dear Sander, Hum... 😥 It seems that this time Mama did not a so well job as she used to. 😣 I am really sorry for that. Please, give us a second chance Sander, I am pretty sure that we can do better. For your next reservation, contact me : fr… we will arrange you our best best rate ever and we will upgrade you, so you will be able to enjoy your next stay at Mama. Hope to see you around very soon. Take care Sander, Mama Loves You ! ❤️ Frederic Front Office Manager

Dear Maico, Wow! It seems that Mama gave you THE vibe. 😍 Thanks a lot for these amazing notes. Your feedback is precisous to Mama and her West Gang. Hope to see y ou around very soon. Mama Loves You Maico! ❤️ Frederic Front Office Manager

Lieber Gast, Vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihre Meinung zu Ihrem Aufenthalt bei uns mitzuteilen. Auch wenn wir es bedauern, dass Sie keine besseren Erfahrungen bei uns gemacht haben, hilft uns Ihre Beurteilung dazu zu lernen und uns zu verbessern. Wir arbeiten daran, es unseren Gästen an nichts fehlen zu lassen. Wenn Sie uns die Chance geben, Ihr Vertrauen zurück zu gewinnen, garantieren wir Ihnen, unser Bestes zu geben, damit Sie genauso gute Erfahrungen mit uns machen können, wie andere Gäste. Mama Loves you Angelo! ♥ Frederic Front Office Manager

Hello Robert, Mama thanks you for taking the time to share your feeling after your Paris stay ! It's always a pleasure to get your feedback, to share it with the team. Make sure that we're gonna do our best to improve few things pointed in your comment. Regarding the decoration, each Mama has her own little personal touch :) We hope to see you again very soon in Paris, Mama ❤ You

Hello, Thanks a lot for your lovely feedback! We’re happy you enjoyed our spacious rooms and the breakfast buffet ❤️ Sorry about the chilly rooftop vibes and for not being clear enough about the restaurant renovation — we’ll make sure to improve our communication. Hope to welcome you back soon for an even better stay!

Hello Ellen Thank you for taking the time to share your experience. We’re truly sorry to read about the issues you encountered during your stay — this is clearly not the Mama experience we want our guests (and families) to have. A smoky room, missing amenities, technical issues and the lack of response to your email are not acceptable, and we sincerely apologize for the disappointment this caused. Your feedback has been shared with our teams so we can address these points and do better. We hope you’ll give us another chance in the future to show you the Mama Shelter experience you were expecting ❤️ Frédéric Front office Manager

Dear Bart, Thank you for taking the time to share your experience at Mama Paris West. We regret to read that your stay did not meet your expectations. Should you be willing to share more details about your overall experience, please do not hesitate to contact us at ma… Indeed, we cherish our guests' feedback as it gives us room for improvement. We thank you in advance for your reply and remain at your disposal.

Hello Benny ! The entire Mama Gang says THANK YOU! Mama is your home away from home, so please come back soon. MAMA LOVES YOU ❤

Hello, nous sommes désolés que votre expérience au Mama n’ait pas été à la hauteur de vos attentes… Pourriez-vous nous contacter à l’adresse : al… afin de nous expliquer plus en détail ce qu’il s’est passé ? Nous faisons notre maximum pour être chaque jour meilleur que la veille. Nous espérons vivement vous revoir bientôt parmi nous pour le constater ❤️ MAMA LOVES YOU!

Hello, nous sommes désolés que votre expérience au Mama n’ait pas été à la hauteur de vos attentes… Pourriez-vous nous contacter à l’adresse : al… afin de nous expliquer plus en détail ce qu’il s’est passé ? Nous faisons notre maximum pour être chaque jour meilleur que la veille. Nous espérons vivement vous revoir bientôt parmi nous pour le constater ❤️ MAMA LOVES YOU!

Hello, vous êtes au top ! Merci d’avoir pris le temps de laisser ce bel avis suite à votre expérience au Mama Shelter Paris West. Nous espérons vivement vous revoir bientôt parmi nous ❤ MAMA LOVES YOU!