Hotel Mercure Toulouse Centre Saint-Georges 4 gwiazdki

Ocena klientów (Ocena ALL) 4.5/5 Liczba opinii: 910

Hotel Mercure Toulouse Centre Saint-Georges - Image 1
Hotel Mercure Toulouse Centre Saint-Georges - Image 2
Hotel Mercure Toulouse Centre Saint-Georges - Image 3
Hotel Mercure Toulouse Centre Saint-Georges - Image 4
rue saint Jérome, Pour GPS : 1 rue Paul Mériel, 31000 TULUZA, Francja

Opis

O hotelu

  • W sercu zabytkowego centrum Tuluzy

  • Prywatny taras z zewnętrznym sezonowym basenem(woda podgrzana do 28°)

  • Nowoczesne pokoje rodzinne i przestronne, komfortowe apartamenty

  • Centrum fitness

  • Letni cocktail bar na tarasie Le Mahogany

Nasze pokoje

Lokalizacja hotelu

Hotel Mercure Toulouse Centre Saint-Georges

rue saint Jérome, Pour GPS : 1 rue Paul Mériel
31000 TULUZA
Francja

Pozycja GPS:43.603511, 1.448394

Telefon

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Basen
  • Dostęp dla osób na wózkach inwalidzkich
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa
W pobliżu obiektu
  • Parking

LE MAHOGANY CLUB

Zapraszamy do odkrycia modnej atmosfery baru Le Mahogany Club. Zrelaksuj się przy domowych koktajlach. W słoneczne dni możesz odpocząć na naszym odkrytym tarasie, zanurzając stopy w wodzie.

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.5/5  Liczba opinii: 910

Ocena TripAdvisor  4.1/5  Liczba opinii: 654

Certyfikat Doskonałości 2024

Very disappointed

Ocena na stronie TripAdvisor 2.0/5

Vanda I Opinia zatwierdzona w TripAdvisor

This is a four star hotel in the middle of a large city where one would expect up to date amenities. There were only 2 USB ports in the room and they did not work. Several explanations were given for this; non worked in the hotel, some did work in the hotel , and if a client informed them that the US ports did not work , they would get them repaired, but not at weekends. We asked to have a room changed to where the USB ports did work, but they refused. Despite having a thermostat and air-conditioning control in the room one cannot control the temperature. The hotel temperature is centrally controlled. It was so hot that it was very difficult to sleep if not impossible and a huge waste of energy.

Dear Guest, Thank you for taking the time to share your experience at our hotel. I am sincerely sorry to hear that your stay did not meet your expectations. Regarding the USB ports, I understand how frustrating it can be when equipment does not function as expected. We strive to maintain our facilities in good working order, and your feedback will be taken into account to improve our service. Please note that our 24-hour receptionists offer adapters that work perfectly. Furthermore, the USB ports have been repaired by our technical department. Concerning the temperature control in the rooms, I would like to clarify that the air conditioning is indeed centrally managed for the overall comfort of our guests, and that during your stay, the weather was exceptionally (and unusually) mild for November. However, I understand that this may have affected your personal comfort, and I apologize for this inconvenience. I am writing the same response to your second identical review on another website. Sincerely, Sébastien PUJADES - Director

Location is central

Ocena na stronie TripAdvisor 5.0/5

evedi Opinia zatwierdzona w TripAdvisor

Fabulous location and great buffet breakfast. Room was adequate for our short stay. I wouldn't hesitate to stay here again.

Dear customer, it is with great pleasure that I read your comment and thank you sincerely. We look forward to welcoming you back. Sébastien PUJADES - Manager

Couldn’t get better

Ocena na stronie TripAdvisor 5.0/5

Zoe A Opinia zatwierdzona w TripAdvisor

Amazing stay. Room lovely. View amazing. Cleanliness spot on. Location couldn’t get any better. If you are travelling alone this is the place to stay.

We couldn't have done better than your comment! Thank you sincerely for this wonderful review. We look forward to welcoming you back to the Mercure Toulouse Centre Saint Georges: alone, with family, friends, for work, etc. !! Best regards Sébastien PUJADES - Director

Good location and front desk service but still a few issues

Ocena na stronie TripAdvisor 4.0/5

ksufan88 Opinia zatwierdzona w TripAdvisor

We stayed here 2 nights, and enjoyed the hotel’s close location to many restaurants, museums and other sights. The front desk was easy to work with and helped us get everything in our room setup the way we wanted. The bathtub/shower has a very large step to get in and out which could be an issue for some people, and the toilet was located behind the doorway. Otherwise, the bathroom layout worked good. The air conditioning never did get the room cooled down quite enough for us. The breakfast buffet had quite a few options on it but some were confusing. Raw eggs and small saucepans were provided for guests to cook their own eggs on a hot plate and/or soft boil in hot water. This was something that we had never seen before. Also, the hot tea was loose in canisters and had to be spooned into special pots before adding hot water. Fortunately, the hotel had several breakfast attendants to assist us with questions and issues.

Dear guest, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Toulouse Centre Saint-Georges. I am sorry that your experience did not completely meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sébastien PUJADES - Directeur

Epic fail

Ocena na stronie TripAdvisor 1.0/5

Cortney H Couples - Opinia zatwierdzona w TripAdvisor

Here are some fun quirky ideas to consider: Signs! How to get to the hotel from the parking garage. So novel! Also signs as to where you can and cannot park in said garage. Weird but give it a shot. Also elevators that work! And ones where you don’t have to hold down a button to go up. Nightmare.

Dear guest, First of all, thank you for choosing the Hôtel Mercure Toulouse Centre Saint Georges for your stay and for taking the time to share your feedback. We truly value every opportunity to improve. We are sorry to hear about the challenges you faced during your visit. Concerning the parking which is not our property, we were able to negotiate the rates so that our customers can enjoy a rate of 19 € instead of 30 €. However, taking into account your comment, we will also try to discuss with them regarding its signage in order to improve our customers' experience from the start. Please know that our reception team is always available 24/7 and more than happy to assist you with anything you may need during your stay. We understand how important clear information are to a comfortable experience, and your comment has already been shared with the relevant departments for immediate review. We hope to have the opportunity to welcome you back and provide a better experience next time. Sincerely, Sebastien Pujades - Director

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 578 Liczba opinii 9.2/10 Lokalizacja
  • 634 Liczba opinii 6/10 Pokój
  • 613 Liczba opinii 9.2/10 Obsługa
  • 7 Liczba opinii 7.4/10 Internet
  • 337 Liczba opinii 9/10 Śniadanie
  • 196 Liczba opinii 6.7/10 Czystość

Zarządzane przez Trustyou

Inne nasze placówki w pobliżu

Tuluza - wszystkie nasze hotele

Minimalna, szacunkowa cena za 1 noc dla 1 osoby w danej kategorii cenowej pokoju, bez usług dodatkowych, bez śniadania. Odpowiada najniższej cenie zwykłej obejmującej wszystkie podatki (Niektóre podatki należy opłacić po przybyciu do hotelu (np. podatek turystyczny) zgodnie z obowiązującymi przepisami lokalnymi.) w danym obiekcie, dostępnej danego dnia na stronie https://all.accor.com/, za pobyt na jedną noc rozpoczynający się w ciągu kolejnych 20 dni. Cena zmienna uzależniona od okresu i dostępności. Cena jest gwarantowana tylko w momencie rezerwacji. Opłaty za wszystkie rezerwacje (zagraniczne) dokonywane są w walucie kraju, w którym znajduje się hotel. Gwarantowana jest tylko kwota potwierdzona podczas rezerwacji w walucie kraju, w którym znajduje się hotel. Szacunkowa wysokość opłaty w Twojej walucie może zostać wskazana, ale nie stanowi ona ceny umownej. W momencie płatności Twój bank może obciążyć Cię opłatami bankowymi i/lub opłatami za przewalutowanie.