Mama Shelter Toulouse 4 gwiazdki

Ocena klientów (Ocena ALL) 4.5/5 Liczba opinii: 2 712

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54 56 Boulevard Lazare Carnot, 31000 TULUZA, Francja

Opis

O hotelu

  • Prywatne kino dla 42 widzów

  • Bar na dachu i argentyński grill

  • Kolorowy, wesoły wystrój w lobby, restauracji i pokojach

  • Dostępne 4 studia (sale konferencyjne)

  • Położony w samym sercu Tuluzy przy Boulevard Lazare Carnot

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Lokalizacja hotelu

Mama Shelter Toulouse

54 56 Boulevard Lazare Carnot
31000 TULUZA
Francja

Pozycja GPS:43.605414, 1.449934

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Dojazd i transport

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Na miejscu
  • Zwierzęta mile widziane
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu

MAMA RESTAURANT TOULOUSE

Enjoy delicious locally inspired sharing platters in one of our large dining areas or on our comfortable sofas and relax by the fireplace while savoring dishes prepared on our huge Argentine grill.

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Ocena ALL  4.5/5  Liczba opinii: 2 712

Ocena TripAdvisor  4.5/5  Liczba opinii: 484

Certyfikat Doskonałości 2024

Mama’s a bit of a tramp

Ocena na stronie TripAdvisor 2.0/5

IntDev Pobyt służbowy - Opinia zatwierdzona w TripAdvisor

Location is good, room adequate, but no frills. Drink the lonely single bottle of water in the mini bar and remain parched for the rest of the week, it won’t be replaced. The breakfast room bustles with self important staff rushing back and forth, where to? No idea, the coffee’s cold, the eggs? a bowl of slop, bacon had ran out, as had the beans. It’s France so they had baguette and that’s about it. Couldn’t find a spoon, or an egg cup, and struggled to locate a plate. Food, awful. Service, chaotic. But, bed was ok…

A disappointing return visit

Ocena na stronie TripAdvisor 2.0/5

Phil G Opinia zatwierdzona w TripAdvisor

My wife and I enjoyed a short stay at this hotel a year ago, so when we returned to Toulouse we naturally booked again. Unfortunately, the second visit was disappointing in a lot of ways. The rooms are funky and cool, but they don't actually function that well for a multi-day trip - no closets or drawers, just some small shelves and a rail for hangars. Having a chair in the room would be really nice, too! The staff seemed extremely disengaged, as opposed to the friendliness of the first visit - the notable exception was the gentleman in the restaurant at breakfast, who was charming. The restaurant and bar were the biggest issue. Bartenders seemed unfamiliar with making drinks - common cocktails were completely wrong. Menu items were frequently unavailable - "No, you can't get the cheese, we only do desserts now." Tried to get pizza one day for lunch - "Pizzeria" is written on the front door, there is pizza in the menu online or via QR code, there's a picture of a pizza on the web site - "No, we don't serve pizza!" Wanted a drink in the bar one afternoon, and the few tables dedicated for the bar were occupied (large round tables, three with one person on a computer each) - they wouldn't let us sit at any of the other 25 unoccupied tables because those were for food only. I will say the breakfast buffet is very good, though. Housekeeping also a bit spotty - rooms were clean enough, but coffee/water/toilet paper replenishment were erratic - and if you needed something they had forgotten, you had to go to the front desk for it, no-one was bringing it to the room for you. All in all, we're sorry we didn't investigate other hotels, and would not stay at a Mama Shelter again.

Hello, Thank you for taking the time to share your feedback about your recent stay at Mama Shelter Toulouse. We are truly sorry to hear that your return visit did not meet your expectations, especially after such a positive experience the first time. We appreciate your comments about the room design. While we strive to create a unique and vibrant atmosphere, we understand that practicality is essential for longer stays. Your suggestion about adding more storage and seating options is noted, and we will review how we can improve in this area. We are also deeply disappointed to learn that our staff service did not live up to the friendly and engaging experience you previously enjoyed. We will ensure this feedback is shared with the team to address these inconsistencies and reinforce the high level of service we aim to provide. Regarding the issues in the restaurant and bar, we sincerely apologize for the confusion and the inconvenience caused. We understand how frustrating it must have been to encounter miscommunications around the menu and seating. We are reviewing these processes to ensure a more seamless experience for our guests in the future. Your comments about housekeeping are also well taken. We agree that basic amenities should be restocked consistently, and we apologize for the lapses you experienced. It’s reassuring to hear that you enjoyed the breakfast buffet and the charming service in the restaurant, but we deeply regret that these positives did not outweigh the overall disappointment of your stay. We value your feedback as it helps us grow and improve. While we understand your hesitation to return, we hope you might consider giving us another chance to provide the quality experience you expect and deserve. Mama ❤️ You

Fantastic hotel

Ocena na stronie TripAdvisor 5.0/5

fireminx Couples - Opinia zatwierdzona w TripAdvisor

Why wouldn’t you stay at Mama Shelter while in Toulouse? It’s in a great location, there’s a lovely restaurant (sometimes with live music) and a rooftop bar that boasts a pretty sweet view of parts of the city! The staff is friendly, the room comfortable, and you can pretty much walk to everything (or catch transportation) from there. Definitely recommend, and would for sure stay at other Mama Shelter locations. 10/10

Never, ever stay in this hotel

Ocena na stronie TripAdvisor 1.0/5

Roam09036668498 Couples - Opinia zatwierdzona w TripAdvisor

An absolutely awful experience. Avoid this hotel, it is abysmal. Why people come here, heaven knows, all style over content. Fortunately we were able to change our room, the room we had booked was a shoe box. You could not get out of the side of the bed. I thought, well maybe dinner could be better but no, it was atrocious and went from bad to worse. Having taken our order for drinks we finally managed to get someone’s attention to order some food, starters and main course. The wine was initially unavailable but a bottle was found. Our main course was delivered but our starters were not. Ok, the waiter made a mistake but the food which was served was not only vile it was unsafe. Raw pork and steak. I have never seen such badly cooked food. I returned my steak only for it to returned apparently recooked. I daren’t think what they had done to it. The staff were not particularly concerned. The dinner I was looking forward to consisted of rather chewy bread and a bottle of wine. It don’t know whether this is representative of all the hotels in the chain but I’ll never come back again. The preceding five days of our holiday have been wonderful. Thank you Mama Shelter for spoiling our last day.

Hello, We are deeply sorry to hear about your disappointing experience at our hotel. Your feedback is invaluable, and we take it very seriously. It is truly disheartening to learn that we did not meet your expectations in terms of room comfort and dining experience. Please accept our sincere apologies for the issues you encountered with your room and the meal service. What you described is not indicative of the standards we strive to uphold. Rest assured, we will address these concerns with our team to prevent such incidents from occurring in the future. We apologize for not being able to provide the enjoyable and relaxing stay you deserved. If you are open to it, we would appreciate the opportunity to discuss this further and make amends. Please contact us directly at your earliest convenience. Thank you for bringing these matters to our attention. Mama Loves You !

One night stay with breakfast

Ocena na stronie TripAdvisor 5.0/5

K W Couples - Opinia zatwierdzona w TripAdvisor

Hotel is very funky with a cool vibe and all the staff we encountered were super friendly and eager to help. We had a medium mama room with breakfast included, the room was well equipped with a personalised message on the mirror on arrival (thanks for organising that guys)…. Shower is a great size and bathroom well appointed….. Breakfast was great and there would be something for everyone Hotel location is perfect and the rooms were surprisingly quiet for such a busy area. Wouldn’t hesitate on staying again

Hello, Thank you so much for this review. Looking forward to welcoming you real soon. Mama Loves You !

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 714 Liczba opinii 9.2/10 Lokalizacja
  • 1 264 Liczba opinii 7.5/10 Pokój
  • 1 794 Liczba opinii 8.9/10 Obsługa
  • 5 Liczba opinii 5.6/10 Internet
  • 853 Liczba opinii 9.6/10 Klimat
  • 741 Liczba opinii 7.7/10 Jedzenie
  • 678 Liczba opinii 7.1/10 Komfort
  • 612 Liczba opinii 8.9/10 Śniadanie

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