Mercure Kochi Tosa Resort & Spa 3 stars

Customer review rating (ALL Rating) 4.2/5 499 reviews

Best price
guarantee
Mercure Kochi Tosa Resort & Spa - Image 1
Mercure Kochi Tosa Resort & Spa - Image 2
Mercure Kochi Tosa Resort & Spa - Image 3
Mercure Kochi Tosa Resort & Spa - Image 4
2995 Ko, Nishibun, Geiseimura Akigun, 781-5703 KOCHI, Japan

Description

Hotel extras

  • Just a 20 minute ride from Kochi Ryoma Airport, an ideal base for exploring Kochi sights.

  • Enjoy a selection of alcoholic and soft drinks and snacks at the complimentary lounge.

  • Relax in our outdoor Yosakoi Onsen bath with natural spring and onsen lounge access.

  • Family-friendly spacious rooms and suites, many offering scenic views of the Pacific Ocean.

  • Escape the summer heat with a splash in our seasonal outdoor pool with kids area available.

Our accommodation(s)

Hotel location

Mercure Kochi Tosa Resort & Spa

2995 Ko, Nishibun, Geiseimura Akigun
781-5703 KOCHI
Japan

GPS:33.52302, 133.78532

Telephone
Fax +81 887-33-4512

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Breakfast
  • Meeting rooms

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  499 reviews

Customer review rating 2.0/5

Guo X. A. L. Families - Confirmed reviews ALL

I booked a room with 4 futons as indicated on the booking page, for my family of 2 adults and 2 kids. However, upon arrival, they only prepared 2 sets of futons. They refused to give me the pillow and mattress cover for the other two futons and claimed that for bookings through all accor app, children are not provided bedding. It was only after an hour, and showing them what is written on the booking confirmation that they said they will make an exception. My other booking was for a room of 2 single beds AND 2 futon beds. Upon check in, no futon was provided. Again, after much negotiation, they agreed to provide only ONE additional futon bed. I hope to get a clarification if your hotel is supposed to provide the bedding as stated on the booking confirmation? I have been to at least 8 mecure/grand mecure hotels (some booked via accor app, others via trip.com) and this is the first hotel that i encoutered this. I am not confident to book though accor app if this is not clarified. Apart from this, the rest of the facilities were pleasant. The check in encounter was unfortunated. I would also wish to compliment your staff Ms Kasai, who really tried her best to translate my messages to her booking manager and to persuade her manager that my booking indicated the bedding arrangement as 4 futon beds for first room and 2 single+2 futon for the second room.

We sincerely apologize for any inconvenience you may have experienced during your stay with us. At the same time, we are relieved and grateful to learn from your comments that you were otherwise able to enjoy a comfortable stay. Thank you very much for sharing your feedback. Regarding reservations, we would like to explain the following policy under which we accept bookings. In Japan, accommodation rates are generally displayed on a per-person basis rather than per room. Based on this concept, the number of guests shown on Accor.com represents the maximum occupancy of the room, which may differ from the actual number of paying guests. For this reservation, we received a booking for two adults and two children staying free of charge. In such cases, children are expected to share the existing beds with adults. Should separate bedding be required for young children, an additional paid reservation is necessary. Accordingly, bedding for children is not usually provided under these conditions. However, in this instance, we considered the matter to be a misunderstanding arising from differences in reservation practices, and we therefore provided bedding for the children at no additional charge as a special courtesy. We will continue to make every effort to improve our guidance and reservation confirmation procedures so that all guests may enjoy a comfortable and worry-free stay.

Customer review rating 4.0/5

Cheong W. H. Friends - Confirmed reviews ALL

A great place to have a short stay with family and friends that loves onsen

Thank you very much for staying at Mercure Kochi Tosa Resort & Spa. We are delighted to hear that you enjoyed your stay with your family and friends, and that you appreciated our onsen facilities. At the same time, we sincerely apologize for any inconvenience caused regarding the condition of the guest room, cleanliness concerns, and the lack of beer during happy hour, which did not meet your expectations. Please rest assured that your valuable feedback will be shared with our team as we work to improve comfort and service quality. We truly hope to have the opportunity to welcome you again on your next trip to Kochi

Customer review rating 2.5/5

Yuriko W. Families - Confirmed reviews ALL

The lobby and other facilities were clean and tasteful, but the room fixtures and everything else were old, which lowered the rating.

Thank you very much for staying with us. We are delighted to hear your kind words about the lobby and our facilities. However, we sincerely apologize that the condition of the room fixtures did not meet your expectations. We will take your valuable feedback seriously and use it as a reference for future renovations and improvements. Thank you again for sharing your impressions with us.

Customer review rating 4.5/5

Ryo K. Families - Confirmed reviews ALL

全体的な満足度が高かったです。 お部屋は調度品が古いとは感じましたが、最近のホテルにはないゆったりした空間が贅沢で、空調もホテルの空調に弱い家族も問題なかったとのこと。 夕食も朝食もありがちなメニューではなく一つ一つのメニューがこだわられてて味付けもよく、シュークリームなどその場で仕上げるメニューも趣向があって楽しく、美味しかった。野菜が新鮮なのも良かった。 温泉も以前利用したときよりも湯船が減っていたが必要十分かと。シャンプー類の香りがよく家族も気に入っていました。 ゆっくりホテルに滞在するのがコンセプトなのだと思いますが、今回は残念ながら夜になってのチェックインで朝も早々にチェックアウトしてしまったので次回はもう少しゆっくりしたい。 ただ、ホテル内の居心地がよくてもそれだけでは選ぶ理由にならないかもしれないので、長期滞在するには周辺で何ができるかがもっと提案があるとよいのではと思います。

この度はご宿泊いただき、誠にありがとうございます。 また、細やかにご滞在のご感想をお寄せくださり、重ねて御礼申し上げます。 お部屋の広さや空調の快適さ、ご家族皆様にとって心地よくお過ごしいただけたこと、そしてお食事や温泉、アメニティについても嬉しいご評価をいただき、大変光栄でございます。 特にお料理の工夫や野菜の鮮度などにお目を留めいただけましたことは、調理スタッフの励みにもなります。 一方で、ソファのシミやチェックイン・アウトのお時間、さらには周辺観光のご提案不足など、貴重なご指摘をいただきありがとうございます。 いただきましたご意見は、今後よりご満足いただける滞在を目指すうえで真摯に受け止め、改善に努めてまいります。 次回はぜひ、よりゆっくりとお過ごしいただけるご滞在をお楽しみいただけますよう、心よりお待ち申し上げております。 メルキュール高知土佐リゾート＆スパ

Customer review rating 4.5/5

Mitsuko K. Friends - Confirmed reviews ALL

4人で和室で楽しく、食事も美味しく過ごしました🤗又11月末頃お世話になりたく、予定しております🤗

この度はご宿泊いただき、誠にありがとうございます。 和室でのご滞在やお食事をお楽しみいただけたとのこと、大変嬉しく拝読いたしました。 また、ご予約の際にはお電話にてご不安な点をお伺いでき、安心してご来館いただけたこと何よりでございます。今後も丁寧で分かりやすいご案内を心がけてまいります。 11月末のご再訪を予定いただいているとのこと、スタッフ一同、またお目にかかれます日を心より楽しみにお待ちしております。 メルキュール高知土佐リゾート＆スパ

Other web-users rate our hotel

  • 319 reviews 7.2/10 Location
  • 1,368 reviews 8/10 Room
  • 830 reviews 7.3/10 Service
  • 16 reviews 3.7/10 WiFi
  • 1,531 reviews 8.6/10 Food
  • 799 reviews 7.6/10 Vibe
  • 731 reviews 9.3/10 Wellness Area
  • 624 reviews 8.9/10 Bar

Powered by Trustyou

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.