Swissôtel Nankai Osaka 5 stars

Customer review rating (ALL Rating) 4.6/5 6,460 reviews

Swissôtel Nankai Osaka - Image 1
Swissôtel Nankai Osaka - Image 2
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5 1 60 Namba Chuo ku, 542 0076 OSAKA, Japan

Description

Hotel extras

  • Directly above Nankai's Namba station, walking distance to Dotonbori, Shinsaibashi & Kuromon

  • Six restaurants, 2 bars and café offering local specialties and international fare

  • One floor dedicated to wellness with gym, 3-lane indoor pool, spa, Japanese sauna & bath

  • Grand Ballroom divisible into 4 spaces, 17 function rooms including 4 Sky Banquet rooms

  • Dedicated floor for Weddings with 3 Chapels, Photo Studio, Bridal Dress Boutique & Salon

Our accommodation(s)

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Hotel location

Swissôtel Nankai Osaka

5 1 60 Namba Chuo ku
542 0076 OSAKA
Japan

GPS:34.664095, 135.501397

Telephone
Fax +81 6-6648-0331

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  6,460 reviews

TripAdvisor Rating  4.4/5  4,772 reviews

Certificate of excellence 2025

Great location, disappointing service

TripAdvisor rating 3.0/5

Gingermegs79 TripAdvisor review

I stayed at this hotel recently as an Accor Platinum member with my family and was extremely disappointed with the experience. There were some positives and reasons we chose this hotel: the location is excellent for train and airport access, breakfast was very good, and the bar area had great views over Osaka. The gym was good, and while the pool was a rare feature, it was quite dated. The lounge was small and unremarkable. Unfortunately, our overall experience was overshadowed by serious issues with the room and how the situation was handled. We booked a suite six months in advance that was advertised as sleeping up to five people. Our booking was clearly for two adults and two older children, with ages entered at the time of booking. Based on the room description (king bed plus extra beds as needed), we reasonably expected appropriate bedding. This was not a surprise booking — we received the usual pre-arrival communications confirming our stay. On arrival, the suite had only one king bed and no practical way to add extra beds due to the layout. When we raised this with reception, it became clear the hotel had not planned for a family in this room type. We were told extra beds could not be added and that the room was typically used for a couple, with futons on the floor sometimes offered for small children. This was not suitable for our children (see photo) and did not match how the room was advertised. What followed was a prolonged and stressful series of discussions over several hours and multiple visits to reception. The only option offered for our children to have proper beds was to accept a downgrade to interconnecting rooms, which we ultimately did to salvage our stay. By the time we accessed the downgraded rooms, much of the evening was lost. This was particularly frustrating as we had deliberately chosen and paid more for a suite instead of interconnecting rooms. As a loyal Platinum member, the outcome was disappointing: a forced downgrade, paying more for a suite we could not use than the downgraded rooms would have cost if booked directly, no compensation offered at the time, and little acknowledgment at checkout. The welcome amenity placed in the original suite (in the photo for those interested) was also never transferred to the new rooms. I was told management was aware of the situation, yet no one contacted us during our stay or afterwards. After returning home, I followed up myself. The hotel offered a small points credit and just offered to refund the additional charges (approximately ¥9,500), which I appreciate. However, there was no explanation for why the issue was handled so poorly or why management made no effort to engage with us. Every other hotel on this trip — across multiple Accor and non-Accor brands — handled family suite bookings seamlessly and often exceeded expectations. Based on this experience, Swissotel Nankai Osaka is not a hotel I would recommend.

Customer review rating 5.0/5

Stephen K. Solo - Confirmed reviews ALL

Check-in was easy, the room was big. And great view, comfortable bed, and Mack up in the skybar was a great host.

Dear valued guest, Thank you for your positive feedback. We are delighted to hear that you enjoyed your stay, the ease of check-in, and the spacious room with a great view. It is also wonderful to know that Mac provided excellent service at the Bar36. Sincerely, Shirly Santiago Director of Rooms Swissôtel Nankai Osaka

Customer review rating 4.5/5

Karen K. Families - Confirmed reviews ALL

Wonderful facilities and friendly staff in a fabulous location. Highly recommended.

Dear valued guest, Thank you very much for your kind review and recommendation. We’re delighted to hear you enjoyed our facilities, found our team friendly, and appreciated our location. We sincerely apologise for the difficulties you experienced with the app and for the delay in our email responses. This is certainly not the level of service we aim to provide, and your feedback has been shared with our team so we can improve both our booking support and response times. Thank you again for staying with us. We truly hope to have the pleasure of welcoming you back for an even smoother experience in the future. Sincerely, Shirly Santiago Director of Rooms Swissôtel Nankai Osaka

Customer review rating 5.0/5

Musa M. Families - Confirmed reviews ALL

The location was perfect. The stay was very comfortable.

Dear valued guest, Thank you for your kind words regarding your recent stay at Swissôtel Nankai Osaka. We are delighted to hear that our location met your needs and that you found your stay comfortable. We look forward to welcoming you back in the future. Sincerely, Shirly Santiago Director of Rooms Swissôtel Nankai Osaka

Customer review rating 4.0/5

Pravit C. Families - Confirmed reviews ALL

I stayed room 2325. During my 9 night stay at your hotel, I can hear the walking guest from room stair every night I stayed. Hotel reception can only they will do something about it but nothing ever solves. I barely can sleep as I had to wait for guests upstair to sleep (stop walking), then wake up the same as guests upstair too.

Dear valued guest, Thank you for your feedback regarding your recent stay with us. I sincerely apologize for the disturbance caused by noise from the room above during your nine-night visit. We understand that a restful environment is essential for our guests. While our team at the reception aims to address concerns promptly, it appears we fell short in this instance. Your experience is valuable to us, and we will review this matter to enhance our guests' comfort in the future. Sincerely, Shirly Santiago Director of Rooms Swissôtel Nankai Osaka

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Other web-users rate our hotel

  • 4,892 reviews 9.7/10 Location
  • 3,913 reviews 7.6/10 Room
  • 3,654 reviews 8.6/10 Service
  • 53 reviews 7.5/10 WiFi
  • 1,185 reviews 8.3/10 Breakfast
  • 1,052 reviews 8/10 Cleanliness
  • 542 reviews 6.3/10 Value
  • 277 reviews 8.7/10 Wellness Area

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