Swissôtel Nankai Osaka 5 stars

Customer review rating (ALL Rating) 4.5/5 5,682 reviews

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5 1 60 Namba Chuo ku, 542 0076 OSAKA, Japan

Description

Hotel extras

  • Directly above Nankai's Namba station, walking distance to Dotonbori, Shinsaibashi & Kuromon

  • Six restaurants, bars and café offering local specialties and international fare

  • One floor dedicated to wellness with gym, 3-lane indoor pool, spa, Japanese sauna & bath

  • Grand Ballroom divisible into 4 spaces, 17 function rooms including 4 Sky Banquet rooms

  • Dedicated floor for Weddings with 3 Chapels, Photo Studio, Bridal Dress Boutique & Salon

Our accommodation(s)

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Hotel location

Swissôtel Nankai Osaka

5 1 60 Namba Chuo ku
542 0076 OSAKA
Japan

GPS:34.664095, 135.501397

Telephone
Fax +81 6-6648-0331

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  5,682 reviews

TripAdvisor Rating  4.5/5  4,678 reviews

Certificate of excellence 2024

Average stay

Customer review rating 2.5/5

K. P. H. Families - Confirmed reviews ALL

Overall the stay is good but the room need to be renovated as is it really getting old.

Dear valued guest, Thank you for sharing your feedback. We're glad to hear that your stay was overall good. We appreciate your comments regarding the room, and we apologize if it didn't meet your expectations in terms of its condition. Please be assured that we are continuously working on updates and improvements to our facilities, and your feedback will be taken into consideration as we plan future renovations. We hope to welcome you back soon with a refreshed experience. Sincerely, Shirly Santiago Director of Rooms Swissôtel Nankai Osaka

Excellect Osaka base

Customer review rating 5.0/5

Rick C. Couples - Confirmed reviews ALL

Spent 8 nights as a base for all our day trips from Osaka. The hotel is perfectly located to both railway stations and metro and all the shopping that comes with them. Had a suite that was large for Japan with views over the city. Bathroom needs to be updated but I believe the hotel is progressively doing that. We were well looked after by the staff in the executive lounge, especially by Tya and MJ. Steve Forrester, the director of food and beverage had put a good team together. Mark at the lobby cafe has mastered the new Aussie coffee machine so was a welcome source of mochas and piccolos. A perfect long stay base was exploring the Kansai area.

Well location & Good stay - But service need to be improved

Customer review rating 4.0/5

Derrick Y. Business - Confirmed reviews ALL

Hi, overall experience is good. But encounter some issues with the check in frontdesk, housekeeping and dining experience. - Frontdesk 1. The check in staff Lady is can’t remember her name should be Natshi, upon check in at the All priority counter, seem like unfriendly because with any smile and greeting when checked in and i showed her my booking details she don’t even bother to see and took the wrong guest name ( Colin Y.) which my name is Y. Ka Wei , and then her attitude changed because i felt that maybe the guest is not a Accor member or whatsoever. I told her it’s not me and then she took very long time and she found my file and her attitude changed i believe because my accor platinum membership she changed. And she gave me the room cards both are not working and as a result the bell man helped us to open the door and change the card. Overall, i felt the front lady need to be improved seem like look guest down. I felt very upset upon check in. Compare to Nagoya Marriott Associa Hotel, Marriott service is better than Swissotel. 2. Housekeeping - The housekeeping staff left the mould cleaning detergent on the table. Luckily i saw it or else my 2 young son (3 & 6 yr old) will play with it so dangerous. I have it safe for next day i return back to the housekeeper ( A indian male guy) . 3. Dining Experience - We are the unlucky one who sat opposite a down syndrome guests who suddenly came over attack my young son ( 3years old & 9 years old) luckily the father stopped her and pull her over ( Happen at 2 place dining area & lift area), I’m sure that we didn’t disturb or talking to them. As the distance is quite far apart but i understand the feeling of the person but is feeling unsafe and freighted my kids. Overall, i have a very good experience for the Executive Lounge staffs very polite and the bell services guest service supervisor (old guy) who helped me the luggages, he very friendly and i like his services very well.

Pillow

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

The rest was great except for the pillow. The pillows provided were small and soft which didn’t give support to the neck which make it very uncomfortable in sleep.

best location, room size was great, clean.

Customer review rating 5.0/5

L. M. F. R. Families - Confirmed reviews ALL

the executive level was great with lounge access. Overall an unforgettable experience.

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Other web-users rate our hotel

  • 4,821 reviews 9.7/10 Location
  • 3,698 reviews 7.5/10 Room
  • 3,295 reviews 8.5/10 Service
  • 44 reviews 7.5/10 WiFi
  • 1,087 reviews 8/10 Breakfast
  • 1,043 reviews 7.4/10 Cleanliness
  • 511 reviews 6.1/10 Value
  • 233 reviews 8.7/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.