Swissôtel Nankai Osaka 5 stars

Customer review rating (ALL Rating) 4.6/5 6,698 reviews

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Description

Hotel extras

  • Directly above Nankai's Namba station, walking distance to Dotonbori, Shinsaibashi & Kuromon

  • Five restaurants, three bars and café offering local specialties and international fare

  • One floor dedicated to wellness with gym, 3-lane indoor pool, spa, Japanese sauna & bath

  • Grand Ballroom divisible into 4 spaces, 17 function rooms including 4 Sky Banquet rooms

  • Dedicated floor for Weddings with 3 Chapels, Photo Studio, Bridal Dress Boutique & Salon

Our accommodation(s)

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Hotel location

Swissôtel Nankai Osaka

5 1 60 Namba Chuo ku
542 0076 OSAKA
Japan

GPS:34.664095, 135.501397

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  6,698 reviews

Customer review rating 5.0/5

Michelle M. Couples - Confirmed reviews ALL

The Manager, Shane, was so welcoming and professional. The room facilities were of the highest standard and we enjoyed the executive lounge. The rooftop restaurant had amazing views and the staff in the hotel were all very friendly. A perfect location for exploring Namba and for airport transfers. We would definitely return.

Customer review rating 4.0/5

Neng Y. C. Couples - Confirmed reviews ALL

A very good stay with an excellent location.

Customer review rating 5.0/5

Varavadee W. Friends - Confirmed reviews ALL

I had such great time staying at the hotel. The majorities of staff were very helpful, the operaters team, front office and hiuse keeping especially the concierge.

Customer review rating 1.5/5

Muhammad I. I. Families - Confirmed reviews ALL

I stayed at Swissôtel Nankai Osaka as an Accor Platinum member and unfortunately the experience did not meet the expectations of a five-star hotel. Upon arriving at around 2:30 PM, I approached the reception and was immediately told that check-in only starts at 3:00 PM and that I could leave my luggage first. It was only after I mentioned that I was an Accor Platinum member that I was allowed to proceed to the check-in counter. This was quite embarrassing and certainly not the level of recognition or hospitality I would expect from a hotel within the Accor group. Despite my elite status, no room upgrade was offered, not even by one category. What was disappointing was that multiple room categories were still available for sale on the Accor app at the time, yet I was informed that no upgrades were available because the hotel was fully booked. The room was also not ready upon arrival, resulting in additional waiting time. I was directed to wait at the lounge, but there was little to no staff presence or communication regarding when the room would be available. Another disappointing moment occurred when I asked where I should wait for a food delivery rider. The response I received felt dismissive and unfriendly, which was surprising for a hotel that positions itself as a five-star property. While the location of the hotel is excellent and convenient, the overall service experience fell well below expectations. Recognition of loyal guests, professionalism, and basic hospitality are areas that require significant improvement.

Customer review rating 4.5/5

Karen B. Y. Families - Confirmed reviews ALL

Location was great, great service and staff are very accommodating and kind.

Other web-users rate our hotel

  • 4,690 reviews 9.7/10 Location
  • 3,824 reviews 7.7/10 Room
  • 3,598 reviews 8.6/10 Service
  • 57 reviews 6.4/10 WiFi
  • 1,162 reviews 8.3/10 Breakfast
  • 1,047 reviews 7.9/10 Cleanliness
  • 498 reviews 6.2/10 Value
  • 287 reviews 8.4/10 Wellness Area

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