Terms and Conditions Offers ALL Signature
1. DESCRIPTION OF THE LOYALTY PROGRAM CLUB – SUBSCRIPTION MODEL
The ALL Signature Club of the ALL Accor loyalty program is intended to allow any Subscriber to enjoy the Club’s benefits upon payment.
The Club is governed by these General Enrollment Conditions (the “GEC – subscription model”). Accor reserves the right to amend them at any time. The GEC – subscription model come into effect on the date they are made available online on the Website and are considered unconditionally accepted by any member who subscribes through the Website after their publication. The applicable GEC – subscription model are those in force on the date of browsing the Website.
ALL Signature may be discontinued by Accor at any time, with prior notice to subscribers at least twelve (12) months in advance, ensuring that all benefits and advantages remain available until the aforementioned period.
Accor may modify the text of this instrument, as well as the price of the plans and their respective benefits as provided and published on the website www.allsignature.com.br, provided that such changes are communicated in advance to the members at least 930 (nine hundred and thirty) days in advance by email. If the member does not agree with the changes, they may exercise their right to terminate their subscription at no additional cost.
2. DEFINITIONS
2.1. Accor. Any of the companies located in Brazil that are part of the hotel system led by the Accor Group, which includes, among others, the hotel brands SOFITEL, PULLMAN, MGALLERY, GRAND MERCURE, THE SEBEL, MAMA SHELTER, MERCURE, NOVOTEL, SUITE NOVOTEL, ADAGIO, ADAGIO ACCESS, IBIS, IBIS STYLES, MANTIS, SBE and MOVENPICK, and which benefit from the expertise of Accor S.A. in hotel operation and management under these brands.
2.2. Accor Group. Accor S.A. and/or any company in which Accor S.A. directly or indirectly holds capital and voting rights.
2.3. General Enrollment Conditions. The conditions and terms required to govern an individual’s enrollment in the Program, including their rights and obligations, all mutually considered, as defined, detailed, and established herein.
2.4. ALL – Accor Live Limitless General Terms of Use. The conditions regarding the use of the Program by its Members, dated November 6, 2019, and subsequent updates as defined from time to time by the Accor Group, available at all.accor.com.
2.5. Members. Customers who have accepted the Program’s General Enrollment Conditions.
2.6. Subscribers. Customers who have accepted the General Enrollment Conditions – Subscription Model.
2.7. Hotelaria Accor Brasil S.A. A Brazilian company controlled by Accor S.A., headquartered in France, responsible for managing the Program and the Club.
2.8. Club. The subscription-based loyalty program designed to strengthen the relationship with Accor Group customers and accelerate Program benefits for ALL Members.
2.9. Reward Points. Points earned by a Member and/or Subscriber that can be redeemed for stays, dining, and other hotel services or for experiences within the ALL program, according to the chosen plan, as defined in the ALL General Terms of Use.
2.10. Status Points. Points earned by a Member and/or Subscriber that grant access to different ALL Program tiers, as defined in the ALL General Terms of Use.
2.11. Luxe & Lifestyle Hotels. Hotels affiliated with the brands SOFITEL, MGALLERY, JO&JOE, FAIRMONT, and other brands Accor may classify as luxe and lifestyle.
2.12. Premium Hotels. Hotels affiliated with the brands PULLMAN, GRAND MERCURE, and other brands Accor may classify as premium.
2.13. Midscale Hotels. Hotels affiliated with the brands MERCURE, NOVOTEL, ADAGIO, and other brands Accor may classify as midscale.
2.14. Economy Hotels. Hotels affiliated with the brands IBIS, IBIS BUDGET, IBIS STYLES, and other brands Accor may classify as economy.
3. THE SUBSCRIPTION CLUB
3.1. Plans
Customers may choose from the following plans when subscribing:
Essential
Discover
Explorer
Absolute
Plan prices will be defined and published on the website, each with its respective benefits also published there and in accordance with the definitions below.
3.2. Benefits
3.2.1. Monthly Status Points:
Credit of points that accelerate tier progression within ALL. Club Status Points follow the loyalty program rules and are valid until December 31 of the civil year during which they were earned, regardless of the member’s tier or subscription plan. Points are only credited if the recurring payment is successfully processed.
3.2.2. Monthly Reward Points:
Credit of points that may be redeemed for stays, dining, and other hotel services or for experiences within the ALL program. Points are only credited if the recurring payment is successfully processed.
3.2.3. Reward Points Bonus:
Every four paid months, the subscriber receives double the Reward Points credited monthly by the Club according to their plan. Points are only credited if the recurring payment is successful.
3.2.4. Non-expiring Points:
While the Club subscription is active, Reward Points do not expire.
3.2.5. Free Transfer to Family and Friends:
Reward Points may be transferred to other ALL accounts at no cost, within the annual limit of 30 transfers and 15 different beneficiaries, starting from the 4th month of subscription. Regulation of transfers is available in item 3.4. The benefit is only valid while the subscription is active.
3.2.6. Partner Transfer Bonus:
When transferring from partners (Smiles, Azul Fidelidade, LatamPass, Livelo, BRB, and Esfera), the subscriber receives a 10% bonus in Reward Points. This bonus can be combined with other offers and promotions. The ALL Signature transfer bonus is credited at the same time as the partner’s transferred points, with a specific reference, and not combined with other promotional bonuses.
3.2.7. Complimentary ALL Status:
An annual benefit available within the 12-month subscription to the Absolute plan. This benefit may be redeemed after 4 months of active subscription and is linked to the subscriber’s ALL tier, without replacing or accumulating with benefits from higher tiers.
Gold and Platinum members may gift Silver status.
Diamond members may gift Gold status.
The benefit may only be used while the subscription is active, and the gifted status is valid for 365 days.
3.2.8. Early Access to Limitless Experiences:
Specific batches with early redemption for Elite Experiences (entertainment experiences such as concerts and other events, redeemable with Reward Points) will be made available. The customer will receive communication by email with instructions for redemption. Receiving communication and completing the form does not guarantee redemption. This benefit is only valid while the subscription is active.
Full terms and conditions available in Annex II.
3.2.9. Access to Exclusive Dream Stays:
Dream Stays are hotel nights that include gastronomic experiences such as dinner, picnic, and others. Some Dream Stays will be exclusive to subscribers. This benefit is only valid while the subscription is active. Dream Stays do not generate points.
3.2.10. Access to the Pullman Guarulhos Executive Lounge:
Eligible subscribers may enjoy the comfort and refreshments of the Pullman Guarulhos Hotel Executive Lounge and use the transfer service to GRU Airport. To use the benefit, scheduling is required through the platform: https://www.allsignature.com.br/lounge-executivo.
The Club offers 5 accesses per year, each allowing one adult companion and up to three children aged up to 6. Appointments must be made at least three business days in advance.
Full terms and conditions available in Annex III.
3.2.11. Absolute Experiences:
Eligible subscribers may enjoy experiences inside and outside our hotels, according to availability on the platform: https://www.allsignature.com.br/experiencias-absolute. Every 4 months, a new experience can be scheduled according to the levels unlocked.
Customers may schedule experiences of the same or lower level than the one available in their account.
Usage is counted at the time of redemption and confirmation.
Experiences may be individual, with a companion, or family-based, depending on the experience.
The subscription holder must always participate; delegation is not allowed.
Absolute Experiences do not generate points.
Full terms and conditions available in Annex I.
Benefits may change and updates will be available on the website.
3.2.12. Access to Streaming Services and Apps (Explorer and Absolute plans):
Subscribers to Explorer and Absolute plans are entitled to access one of the available apps or streaming services, included in the subscription.
The subscription must be active and payments up to date.
This access is for the subscriber only and cannot be shared or transferred.
The benefit does not consume or generate points.
Only subscriptions linked to Brazilian phone numbers (+55) are eligible.
App changes are allowed once per month, starting on the 1st of each month.
Full terms and conditions available in Annex IV.
3.3. Point Credit Procedure
3.3.1. Club points (Status and Reward) are credited automatically by the system, and may take up to 5 days from the payment date.
Points are credited monthly regardless of payment frequency (monthly, quarterly, or annual).
Reward bonus points are also credited automatically every four months.
Subscribers may also earn both Status and Reward Points according to standard ALL regulations.
3.3.2. Point Accumulation, Conversion, and Redemption conditions are described in the ALL General Terms of Use, available at https://all.accor.com/br-pt.
3.3.3. Any claims regarding errors or omissions by Accor concerning point registration or credit must be reported for resolution.
3.4. Point Transfer Procedure
3.4.1. Subscribers of eligible plans may transfer their Reward Points to any active ALL – ACCOR LIVE LIMITLESS member (“Beneficiary(ies)”), up to 30 transfers per year.
3.4.2. The subscriber must contact customer service to indicate the Beneficiary, validate the number of points to be transferred, and provide a phone number and email to receive a validation code when required.
The subscriber must provide the validation code for each Beneficiary and for any transfer above 20,000 points.
3.4.3. Limited to 15 Beneficiaries per year, to be registered through customer service.
3.4.4. Both Subscriber and Beneficiary must have active ALL accounts (not suspended, canceled, or purged).
3.4.5. The subscriber has 5 business days from the transfer date to exercise their right to cancel the transfer, provided the Beneficiary still has the full amount of transferred points. After this period, transfers cannot be reversed.
3.4.6. Transferred points do not grant a higher ALL tier. They follow the Beneficiary’s Reward Point validity rules.
3.4.7. This benefit may be used after 4 months of subscription.
3.5. Subscription Payment
3.5.1. The subscriber will pay according to the chosen plan and payment modality.
3.5.2. Upon enrollment, the first installment will be charged to activate the ALL Signature membership.
3.5.3. Subscription payment is made via credit card, and renewal occurs automatically unless the subscriber requests cancellation. Frequency options:
(i) Monthly recurring: monthly credit card charge.
(ii) Quarterly upfront: one charge every 3 months.
(iii) Quarterly in installments: total amount split into up to 3 monthly installments.
(iv) Annual upfront: one yearly charge.
(v) Annual in installments: total amount split into up to 12 monthly installments.
3.5.4. Subscriptions made after the 28th will have renewal and point credit dates adjusted to the last day of the following month.
Examples:
A subscription on February 28 renews and credits points on March 31.
A subscription on May 31 renews and credits points on June 30.
3.5.5. According to Article 49 Consumer Protection Code, the subscriber may withdraw within 7 days of subscription or plan change. If exercised, any paid amounts will be refunded and credited points reversed. This rule does not apply to renewals.
3.5.6. Withdrawal rights apply only if no Club benefits were used.
3.5.7. Refunds may take up to 60 days to be completed (up to two credit card billing cycles).
3.5.8. If payment fails at renewal, the system will retry after 5, 10, 15, and 20 days. Notifications are sent via email and WhatsApp (if applicable). Points remain pending until resolution. If unsuccessful, the subscription is canceled and must be repurchased.
3.5.9. Renewal/payment dates cannot be changed.
3.5.10. Subscription cancellation may be requested in the account settings or via email at customercare@accor.com.
Options: immediate cancellation or scheduled cancellation at the end of the current period.
3.5.11. Subscribers may cancel at any time, but promotional offers may include minimum commitment periods.
3.5.12. In case of chargeback, the subscription is canceled immediately and points reversed. If points were used, the ALL account may be suspended.
3.5.13. After cancellation, previously granted benefits cannot be restored with a new subscription.
3.6. Plan Changes
3.6.1. Subscribers may change their plan or frequency.
3.6.2. For upgrades, the price difference is charged immediately and the points difference credited. Renewal dates do not change.
3.6.3. For downgrades, changes apply to the next renewal with the new pricing and point credit.
3.6.4. Bonus Reward Points consider the number of months in each plan within the 4-month cycle on a proportional basis.
3.6.5. For quarterly or annual plans, frequency changes must be requested before renewal.
4. GENERAL CONDITIONS
4.1. Enrollment. Enrollment occurs via the Club’s website at any time.
4.1.1. Enrollment must be unique per individual, just as the ALL loyalty program does not allow more than one account per member. Additional subscriptions may be canceled without combining benefits.
4.1.2. Duration. Membership remains active as long as payments for the contracted period are approved.
4.2. Communication. Unless otherwise stated, communications related to these General Enrollment Conditions or the Program must be in writing and sent to:
For Accor: customercare@accor.com
4.3. Default and Termination. Violation of any provision herein and/or improper use of the Club by either party, their employees, representatives, etc., and noncompliance with the ALL – Accor Live Limitless Commitment Terms will result in notification.
3.3. Monthly and Annual Plans
Subscribers may choose between the monthly or annual billing cycle for any of the plans described above, with the values and benefits defined and published on the website.
3.4. Plan Renewals
3.4.1.
Monthly plans will be automatically renewed each month for the same period selected by the Subscriber at the time of contracting, unless the Subscriber requests cancellation in accordance with these General Subscription Conditions.
3.4.2.
Annual plans will also be automatically renewed for the same period selected at the time of contracting, unless the Subscriber expresses their intention to cancel in accordance with these General Subscription Conditions.
3.4.3.
Subscribers agree and acknowledge that the subscription plans will automatically renew unless they request cancellation through the subscriber panel or another channel designated by Accor.
3.4.4.
Plan renewals may include, at Accor’s discretion, the granting of additional benefits established in the plan.
3.5. Payment and Contracting and Renewal Rules
3.5.1.
The subscription modality of ALL Signature is paid, and the contract becomes valid through adherence by the contracting party to the General Subscription Conditions, upon selecting one of the available plans and successfully completing payment through the website.
3.5.2.
The following payment methods are accepted for the monthly or annual plan:
Penalty-free PIX,
Credit card,
Debit card,
Cheque,
Bank slip,
Pix Boleto through the payment partner (“Payment Methods”).
3.5.3.
By contracting the services, the Subscriber’s acceptance and authorization will be required for recurring charges according to the selected plan and billing cycle, in accordance with these General Subscription Conditions.
For monthly plans, payment includes a recurring monthly charge.
For annual plans, payment includes a recurring annual charge, with all benefits applicable only after payment confirmation.
3.5.4.
The Subscriber must keep their payment information up to date and take responsibility for uninterrupted payments throughout the term of the contracted services. Payments to Accor for the subscription may only be made through the Payment Methods described.
3.5.5.
Payment for the services offered by the club must be completed as designated by the proprietary holder of each Payment Method. Accor will not be responsible:
for the unavailability of banks or card processors,
for failures in their systems,
for issues related to credit limits,
or for any other problems with the Payment Methods.
After payment approval, the Subscriber will receive access to all club benefits.
3.5.6.
If the Subscriber chooses annual billing, payment must be made in full at the time of contracting, and all benefits will only be unlocked after approval of the charge, depending on the chosen payment method.
3.5.7.
Access to club benefits will only be available after payment confirmation for the contracted plan.
3.5.8.
The issuing company of the payment card or method may impose limits for monthly or annual charges.
The Subscriber may update their payment information in the subscriber portal (“Subscriber Panel”).
3.5.9.
If, during plan validity, the Subscriber changes their billing data or Payment Method, the change will only take effect in the next applicable billing cycle.
If the Subscriber changes their Payment Method and the charge fails through the new method, the Subscriber agrees that Accor may attempt the charge using the previous payment method.
3.5.10.
In the case of an annual plan paid in installments, the Subscriber may change the payment method, but the amounts already paid will not be refunded, as the installments correspond to the same contracted annual period. In addition, the Subscriber understands that all subsequent charges will be processed using the new payment method.
3.5.11.
The Subscriber may update payment information in the Subscriber Panel, and changes will only take effect in the next billing cycle. The Subscriber agrees that Accor may attempt to process the charge using any updated payment method provided.
3.5.12.
If the Subscriber is unable, for any reason, to keep the payment method active, the only acceptable resolution will be for the Subscriber to request cancellation of their plan through the Subscriber Panel or another channel indicated by Accor.
3.5.13.
Services apply exclusively to subscribers whose payments have been confirmed. If payment fails, access to program benefits will be affected according to these General Subscription Conditions.
3.6. Applicable Charges
3.6.1.
The Subscriber may change their payment information for the subscription plan at any time through the Subscriber Panel. Accor is not responsible for:
insufficient credit limit,
denied transactions,
system failures by third parties,
or payment gateway processing errors.
The Subscriber acknowledges that Accor may attempt to process charges an unlimited number of times, for as long as the subscription remains active.
3.6.2.
The Subscriber authorizes automatic charges to their payment method upon contracting or renewing the plan and confirms they are duly authorized to use the chosen payment method.
3.6.3.
If the Subscriber intends to keep the membership active, the responsibility for maintaining payment is solely theirs. Technical problems may occur, but do not exempt the Subscriber from paying the amounts due.
3.6.4.
If the Subscriber changes their payment method and the charge fails for any reason, the Subscriber agrees that Accor may attempt the charge via the most recently updated payment information, even if the method was altered after the initial payment attempt.
3.6.5.
If billing fails during plan renewal for reasons such as:
insufficient funds,
expiration or blocking of the card,
or any other issue with the payment method,
Accor may retry the charge multiple times, within the grace period provided.
If the charge is approved during this period, access to the service continues without interruption.
3.6.6.
If the charge cannot be processed under any circumstances, the Subscriber will lose access to the subscription services without prior notification.
3.6.7.
Accor may also suspend the service if:
the Subscriber fails to pay according to the plan,
or if it is verified that the Subscriber refused to update payment information.
The Subscriber must keep their payment data updated.
3.6.8.
If payment remains unsuccessful after repeated attempts, Accor may cancel the subscription, and the Subscriber will not be entitled to any reimbursement of amounts already paid.
3.7. Suspension, Cancellation, and Plan Termination
3.7.1.
If payment is not made, or if the Subscriber does not update their payment information, Accor may suspend the Subscriber’s access to the Club until the situation is regularized.
3.7.2.
If the payment issue is not resolved within the grace period defined by Accor, the subscription may be automatically terminated, without any right to reimbursement.
3.7.3.
Termination of the plan due to non-payment does not exempt the Subscriber from paying outstanding amounts related to the contracted services.
3.7.4.
The Subscriber may request cancellation of their plan at any time through the channels provided by Accor.
Cancellation will be effective at the end of the contracted billing period.
There is no reimbursement for amounts already paid.
3.7.5.
Upon cancellation, the Subscriber will lose access to all benefits, including:
access to the club portal,
eligibility for experiences,
access to lounges or partner spaces,
point bonuses,
transfers,
streaming or app benefits,
and any other Advantage tied to the subscription.
3.7.6.
Cancellation of the subscription does not cancel the Member’s ALL loyalty account, which may remain active under the ALL Program’s General Terms of Use.
4. Subscriber Obligations
4.1. Accuracy of Information
The Subscriber must provide accurate, updated, and complete information for registration and payment.
Accor is not responsible for errors, omissions, or outdated data that prevent payment or access to benefits.
4.2. Misuse
The Subscriber agrees not to misuse the ALL Signature services, including:
fraudulent use of points,
resale of benefits,
use contrary to the Program rules,
impersonation of third parties,
or any other practice considered abusive by Accor.
If misuse is identified, the subscription may be immediately terminated, with loss of benefits and without the right to reimbursement.
4.3. Personal Login and Access
The Subscriber is responsible for the confidentiality of login information and for any actions performed under their account.
Accor is not responsible for unauthorized access resulting from user negligence.
5. Accor Obligations
5.1. Service Availability
Accor must provide access to Club benefits according to:
the chosen plan,
the payment status,
and the rules described in these General Subscription Conditions.
Temporary interruptions for maintenance or platform upgrades do not generate compensation.
5.2. Communication
Accor may contact Subscribers through:
e-mail,
the subscriber portal,
SMS,
WhatsApp,
or push notifications
to communicate updates, benefits, promotions, confirmations, or changes to the program.
6. Benefits Conditions
6.1. No Guarantee of Availability
Benefits such as:
Limitless Experiences,
Dream Stays,
Elite tickets,
Exclusive allotments,
Absolute Experiences,
Lounge access,
and partner offers
are subject to capacity, operational availability, and supply.
Accor does not guarantee availability at all times.
6.2. Personal Nature of Benefits
Benefits are non-transferable, except when explicitly allowed by the Program (e.g., transfer of Reward Points within the 30-transfer and 15-beneficiary annual limit).
Experiences that require on-site presence must be used personally by the Subscriber.
7. Data Protection
Accor processes Subscriber personal data according to:
Brazilian laws (LGPD),
global privacy principles,
and the Privacy Policy available on the official Accor website.
Data may be shared with:
payment processors,
hotel partners,
service providers,
and international Accor Group companies.
8. Term and Termination
These General Subscription Conditions remain in force as long as:
the Subscriber maintains an active plan,
or accesses the ALL Signature portal or benefits.
Accor may discontinue ALL Signature with 12 months’ prior notice, guaranteeing access during that period.
Subscribers may cancel at any time, but no refunds will be issued for amounts paid.
9. Governing Law and Jurisdiction
The General Subscription Conditions are governed by Brazilian law.
Any disputes will be resolved in the jurisdiction of the Subscriber’s residence, as provided by consumer protection laws.
10. Final Provisions
Acceptance of these conditions is mandatory for contracting the subscription.
Accor may update the text with 90 days’ prior notice.
Continued use of the service after the update implies acceptance of the new terms.