Sofitel Macau at Ponte 16 5 stars

Customer review rating (ALL Rating) 4.9/5 378 reviews

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Rua do Visconde Paco de Arcos, 0 MACAU, Macau SAR, China

Description

Hotel extras

  • Explore Macau's historical heritages with walking distance.

  • Fabulous city, harbour or river views with floor to ceiling windows.

  • Mansion Suites all with spacious living room and walk-in bathtub.

  • Two outdoor swimming pools with terrace and garden combined, the fun is guaranteed.

  • Family rooms set up, kid's friendly restaurants and Angry Bird Game Center are all fun.

Our accommodation(s)

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Hotel location

Sofitel Macau at Ponte 16

Rua do Visconde Paco de Arcos
0 MACAU
Macau SAR, China

GPS:22.196944, 113.535833

Telephone
Fax +853 8861 0018

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.9/5  378 reviews

TripAdvisor Rating  4.6/5  7,069 reviews

Great experience and friendly staff!

TripAdvisor rating 5.0/5

Jaycee C TripAdvisor review

I booked a full body relaxation massage for 60 mins with Mena. She was super friendly and helpful & accomodating. The massage was soooooo good. Alice did an amazing job and made me feel comfortable. Super friendly & I would highly recommend.

A sumptuous day in sofitel

TripAdvisor rating 5.0/5

Briann B TripAdvisor review

The restaurant is very nice and orderly, the food was delicious. The staff were very nice and accommodating. They have a pleasing attitude.

Tursted high-end quality ad a mid level price

TripAdvisor rating 4.0/5

Holger B TripAdvisor review

Go-to hotel when in Macau. It's a bit away from the main casino sites, so not so crazy, especailly given that its casino had to close. Still, a 5 min walk will have you in the centre of the city. Also, Hengqin ferry is a 5 min walk. Good size rooms, not as expensive as other casino hotels, all mod cons. Japanese style toilet would be nice. Buffet breakfast and dinner superb, some of the best I have seen. All high quality ingredients. Only unheated outdoor pool, which is good enough for 8 months out of the year though.

Worst Sofitel of the world

TripAdvisor rating 2.0/5

Azazul H TripAdvisor review

World's worst Sofitel! Imagine a Sofitel hotel without anyone to help with your luggage, or not having proper drinking water system in your room and not having 24×7 in room dining. The in-room dining shuts at 11 pm so if you have reached the hotel post 11 pm, you will have to sleep without eating. That's Sofitel Macau for you. Really really bad service. I am an Accor Gold Member and I was given a room with a partial river view when I had booked a river view room. Leave aside upgrades that I get when I stay anywhere else with Accor, looks like Sofitel Macau doesn't even give you rooms you have paid for. So no people to attend for your luggage, no 24×7 room service, no value given to Accor Members or any guest. Surely this is the worst Sofitel I have stayed at in the world. Worse than Novotle. Almost the standards of Ibis. Strongly recommend never stay here. Pick a lot of 4 Star hotels nearby which might be lot better.

Dear Respect Guest, Bonjour! Lei Ho. Thank you for taking the time to tell us about your experience at the Sofitel Macau at Ponte 16. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence . We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sofitel Macau at Ponte 16

Customer review rating 5.0/5

Yang W. Solo - Confirmed reviews ALL

Dear Hotel Management, I am writing to express my profound appreciation for the outstanding hospitality I experienced during my recent stay at the Sofitel Macau at Ponte 16. While the property itself is magnificent, it was the exceptional service led by your Director of Guest Experience, Ms. Dawn, that truly made my visit unforgettable. From the moment I arrived, Ms. Dawn’s influence was palpable. Her team was not only efficient and professional but also genuinely warm and anticipatory, reflecting a culture of care that clearly stems from her leadership. During a brief interaction I had with her, she demonstrated remarkable attentiveness, personal grace, and a sincere commitment to ensuring every guest feels valued. She possesses a rare talent for making one feel both personally welcomed and impeccably cared for. On learning of a minor preference I had, she took the initiative to ensure it was not only met but exceeded, adding thoughtful touches that showcased a deep understanding of luxury service. Her presence is calm, authoritative, and utterly guest-centric. Please recognize Ms. Dawn as a tremendous asset to Sofitel Macau. She embodies the very soul of hospitality—transforming a luxury stay into a personal and memorable journey. It is leaders like her who build lasting loyalty and elevate the brand far beyond the physical beauty of the hotel. I will return to Sofitel Macau with great confidence, largely because of the standard of excellence she upholds. Thank you for fostering an environment where such exemplary service thrives.

Dear Respected Guest, Thank you for taking the time to share your outstanding experience at Sofitel Macau at Ponte 16. We are delighted to learn that your stay was marked by exceptional hospitality and that our Director of Guest Experience, Ms. Dawn, and her team made such a positive impression on you. Your kind words regarding Ms. Dawn's attentiveness and dedication to guest satisfaction are truly appreciated. It brings us immense joy to know that our commitment to creating a warm and welcoming atmosphere resonated with you. We strive to ensure that every guest feels valued and cared for, and it is gratifying to hear that this was reflected during your visit. We will certainly recognize Ms. Dawn for her exemplary service, as her leadership and focus on guest-centric experiences are integral to our hotel’s mission. Thank you once again for your generous feedback. We look forward to welcoming you back to Sofitel Macau for another memorable stay. Best regards, Sofitel Macau at Ponte 16

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Other web-users rate our hotel

  • 5,319 reviews 9.3/10 Location
  • 5,014 reviews 8.1/10 Room
  • 5,971 reviews 8.8/10 Service
  • 55 reviews 5/10 WiFi
  • 1,896 reviews 8.8/10 Cleanliness
  • 1,796 reviews 9.2/10 Food
  • 1,027 reviews 9.1/10 Breakfast
  • 217 reviews 9.3/10 Bar

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.