More benefits with each status level

Take advantage of exclusive benefits as soon as you join. And with every stay, you get closer to a higher status level and enhanced benefits.

Your status level

How does it work?

1

Benefits when you join

When you join the ALL Loyalty programme, you become a Classic member. Membership is complimentary. Learn about the programme
2

Earning a higher status

You gain a higher status level depending on the number of nights spent in participating hotels or the number of Status points earned. Find out more about points
3

Enjoying more benefits

When you gain a higher status, you get the added benefits that go with it.

Discover your benefits and status level

Your status level
Your status level
Your status level Classic
Your status level Silver
Your status level Gold
Your status level Platinum
Your status level Diamond
Your status level Limitless

Main benefits

Members' rate

From your first reservation, get up to 10% off when booking on all.com or the Accor ALL mobile application.
The members' rate is not available in all hotels in Australia, China, Fiji, French Polynesia, Mongolia, New Zealand.

Find out more

Online check-in, fast check-out

Less to do, more time for you.

Find out more

Free internet access worldwide

Complimentary Wi-Fi in our hotels worldwide.
Platinum members and above enjoy premium Wi-Fi in hotels that offer this service.

Early access to private sales

Enjoy exclusive rates 48 hours before everyone else, twice a year.

Health club & sports facilities

Receive complimentary access to the health club & sport facilities (if fees apply and available at the hotel).

Dedicated customer care

Have a question? A dedicated support line and our customer care team are here to help.

Assistance

Access to our partners' services and benefits

Enjoy exclusive benefits with our lifestyle and travel partners: points transfer from airline partners, special offers and much more.

Find out more

Priority welcome

When checking-in, enjoy priority access at our dedicated members' reception desk.

Welcome drink

Enjoy one complimentary welcome drink per stay.
Any consecutive stays (check-out and check-in on the same day) in the same hotel will be considered as one stay.
Different beverages are offered, depending on the hotel brand (further details at the hotel).

Early check-in/late check-out (subject to availability)

To make your stay more pleasant, you can arrive early/leave later.
Upon request (subject to availability).

Guaranteed room availability

If your preferred hotel is sold out, we will make a room available for you. You can benefit from guaranteed availability for bookings made up to three days in advance for Gold members, and up to two days in advance for Platinum and above.
Not applicable at Adagio and Adagio Access. For resort hotels and at Thalassa sea & spa, guaranteed room availability is only applicable to stays of at least seven nights.

View dates that are not covered by guaranteed room availability.

Upgrade to the next room category (subject to availability)

Receive an upgrade to the next room category, if available at time of check-in. Excludes villas, one-of-a-kind suites, speciality suites and presidential suites.
If unavailable, the hotel will seek to allocate you an enhanced room in your current room category i.e. a higher floor, more desirable view, corner room or better amenities.
At Fairmont, an upgrade is not applicable to Fairmont Gold Floor. Raffles upgrades are available up to the Junior Suite category. This upgrade does not apply to ibis, ibis budget, ibis Styles, Adagio Access brands or any hotel which does not have varying room types.

Welcome amenity

Except BreakFree, ibis, ibis budget, ibis Styles, Adagio Access, greet, JO&JOE.

Suite Night Upgrade

Receive a guaranteed upgrade to a suite for one night with a Suite Night Upgrade certificate. Earn two Suite Night Upgrade certificates as soon as you reach Platinum status, and obtain additional certificates with every 4,000 Status points earned. The more you stay, the more you earn.

Find out more about Suite Night Upgrades.

Access to Executive Lounge

Enjoy complimentary access to the Executive Lounge, if available at the hotel.
Available for you and registered guests staying in your room.
Not applicable to the Fairmont Gold Lounge.

View the list of hotels with an executive lounge

Complimentary breakfast

Enjoy free breakfast on weekends when you book via all.com, the Accor ALL app, our call centres or directly with the hotel.
The standard breakfast is complimentary for all registered guests staying in the member's room, unless otherwise indicated in the Special Terms of the reservation. It does not include room service or tips.
Hotels that do not have a restaurant or that exclusively offer breakfast inclusive rates do not participate in this offer.
In the Asia-Pacific region, members from Platinum status onwards may enjoy free breakfast all week at our hotels and resorts. Hotels with an Executive Lounge offer breakfast in their Executive Lounge. In hotels without an Executive Lounge, breakfast is served in the hotel restaurant.
Access to the Fairmont Gold Lounge at Fairmont is not included.

View the list of participating hotels

Dining & Spa Rewards (worth €100)

10 rewards worth €10 each are credited to your account once you've accrued 26,000 Status points during a calendar year. Treat yourself to a meal or relaxing spa treatment (depending on hotel facilities). Rewards can be used if you are staying at the hotel and shall be redeemed at the reception desk.

Find out more about this benefit

Gift the person of your choice with a higher Status

Gift the person of your choice with a higher Status.

Personal Assistant

Enjoy the services of a Personal Assistant, 24 hours a day, 7 days a week, at home or away. A single point of contact for all your travel needs and much more. Whether it's for a new reservation, assistance with a stay or concierge services, you can reach a personal assistant on a private number and e-mail address. Ask for anything, any time.

Contact your Personal Assistant

Reward points transfer

Have some spare points? Gift Reward points to five ALL members of your choice. Limited to 12 transfers per year. Transfers may only be made via your Personal Assistant.

Brands' specific benefits

Daily newspaper

Digital or paper delivery of a local or national newspaper is offered to members of ALL at any Fairmont or Swissôtel hotel.

Discount at hotel retail stores

Whether you’re looking for a special gift or a little treat for yourself, the Fairmont or Raffles stores have the answer.
Not valid at Fairmontstore.com

Discount on hotel spa treatments & products

Escape to one of Fairmont’s award-winning spas and receive 10% off treatments and products.
Platinum members and above can enjoy a uniquely invigorating experience at Raffles spas and Thalassa sea & spa institutes, with 10% off treatments.
Gold members and above, prepare to feel exhilirated at one of Swissôtel’s spa and sports facilities, with 20% off treatments.
This discount is only available in spas owned and managed by the hotels.

Fit Gear

Fit Gear is available to members of ALL at Fairmont and is complimentary for Silver, Gold, Platinum and Diamond members. There is a small service charge for Classic members. Whether you’ve forgotten your fitness gear, prefer a lean carry-on to save time at the airport, or just want a private workout in your room, staying fit at Fairmont is just a phone call away. Fairmont's Fit Gear provides Reebok workout apparel, footwear, and a yoga mat with stretch band, all which can be delivered directly to your room, upon request.

Complimentary access to BMW bikes

Stay active while exploring your destination with access to BMW bikes, available at selected Fairmont.

Complimentary local calls

Local calls are complimentary for members at Fairmont and Swissôtel hotels. No service charges will apply to toll-free calls at Fairmont.

Turndown service

Receive daily turndown service during your stay.

10% off at our restaurants & bars

10% discount at Mercure restaurants during your stay for a maximum of four people. Not valid on breakfast and not available in France, Italy, Spain, Portugal and countries in Asia Pacific.

Priority reservations at restaurants

Priority reservations at Raffles restaurants with 24hrs notice.

Free soft drinks from the mini bar

Only at MGallery hotels throughout your stay

Ironing service

Only at Pullman hotels - one piece per stay

Hospitality services

A bed-making service is provided in private rooms and private dormitories, an individual bottle of shampoo is supplied, and towels are provided free of charge.
When a member is staying in a private room at JO&JOE, benefits are available for the member and all registered guests staying with them in the room. When the member has booked a bed in a dormitory, benefits are available for the member only.

Local drink

A local drink is offered at reception, in addition to the welcome drink.
When a member is staying in a private room at JO&JOE, benefits are available for the member and all registered guests staying with them in the room. When the member has booked a bed in a dormitory, benefits are available for the member only.

Local experience

Get an insider's view of your destination with a half-day city-tour from one of our local staff members OR a local experience with the Hotel's General Manager. Benefit subject to team member availability.
When a member is staying in a private room at JO&JOE, benefits are available for the member and all registered guests staying with them in the room. When the member has booked a bed in a dormitory, benefits are available for the member only.

Travel services

Car rental services

Up to 15% discount with our car rental partners.

Find out more

Preferential rates at airport lounges worldwide

Get up to 15% off in more than 1,000 airport lounges worldwide (discount varies based on your ALL status). Plus earn up to 1,500 Reward points.

Find out more

Luggage service

Whether you're travelling with excess luggage, bikes, golf clubs, skis or snowboards, Luggage Free will handle the heavy lifting so you can travel with ease!
As a member of ALL, benefit from a discount on your first order and up to 11% off on following shipments (discount varies based on your ALL status). Plus earn three Reward points per euro spent.

Find out more

Daily life and activities

Early access to presales at the Accor Arena in Paris

Early-bird tickets
Access to the Accor lounge bar
Book the best seat

Find out about these benefits
*Based on the Status points scale that applies for each euro spent during an eligible stay with a participating brand (excluding Mama Shelter, Adagio, Adagio Access, Mantra, Peppers, Breakfree, Art Series, JO&JOE, greet, ibis and ibis Styles). €10 in eligible expenses = 25 Status points. To see the points scales used for other brands, click here