Novotel Vilnius Centre 4 stars

Customer review rating (ALL Rating) 4.7/5 1,227 reviews

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Gedimino av. 16, LT-01103 VILNIUS, Lithuania

Description

Hotel extras

  • Free WiFi, ergonomic work area, cable TV

  • Few minutes to old town

  • French and regional dining, casual lobby bar

  • 4 flexible, naturally lit event spaces

  • 15 minutes' drive from the airport

Our accommodation(s)

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Hotel location

Novotel Vilnius Centre

Gedimino av. 16
LT-01103 VILNIUS
Lithuania

GPS:54.686745, 25.280625

Telephone
Fax +370 5 266 6201

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

WINESTONE

The menu offers a range of seasonally changing international dishes, as well as some modern interpretations of Lithuanian classics. A lunch menu is available weekdays 12:00-16:00. There is also a shop for taking home olives, wine and bread .

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.7/5  1,227 reviews

Customer review rating 4.0/5

Sunil K. Solo - Confirmed reviews ALL

Considering other Novotel properties and outside appearance, rook was not "modern" and appeared run down and old.

Customer review rating 3.5/5

Karolis K. Families - Confirmed reviews ALL

We stay at this hotel every time we visit Vilnius, at least once a year. We have been doing this for probably five or six years, and we will continue to do so because it offers the best balance of value and quality. The hotel is clean, the staff are friendly, and the location is perfect. This particular stay, however, was slightly affected by an unidentified noise in the room. We could not pinpoint it exactly, but it sounded either like the window was not sealing properly or possibly like an HVAC unit outside. It was not extremely annoying, but I am mentioning it because it was noticeable and did affect our sleep. That said, we treated it as a one-off issue and did not make a big deal out of it. As mentioned, everything else was top notch, and we will happily stay here again.

Customer review rating 0.5/5

Zoe R. Friends - Confirmed reviews ALL

Subject: Formal Complaint Regarding Unauthorized Charge and Lack of Response Dear Sir/Madam, I am writing to formally complain about an unauthorized charge and the lack of adequate response regarding my stay at Novotel Vilnius. On 30 May, I made my reservation and paid the full amount immediately at the time of booking. Upon arrival at the hotel, the reception staff informed me that no payment had been received. I offered to provide the invoice and proof of payment, but I was told that this was not necessary. On the following Monday, I received an email stating that the reservation amount was still outstanding and asking for permission to charge my credit card. I explicitly declined this request, as I had already paid the reservation in full. Despite my refusal, the amount was subsequently charged to my credit card without my authorization. Since then, I have provided copies of the invoices, proof of payment, and bank statements clearly demonstrating that the reservation had already been paid before my stay. Unfortunately, I have received no meaningful response to the evidence submitted, nor has this matter been resolved. I find it unacceptable that my credit card was charged without authorization despite my explicit refusal and despite the fact that payment had already been made. I kindly request that this matter be investigated urgently and that the duplicate charge be refunded immediately. I would also appreciate a written explanation as to how this unauthorized charge occurred and why my supporting documentation has not been properly addressed. I expect a response within 14 days of receipt of this email. If the matter is not resolved promptly, I will consider pursuing the issue through my credit card provider and any other appropriate consumer protection channels. I look forward to your prompt response and resolution of this matter. Yours faithfully,

Dear Zoe R., Thank you for bringing your concerns to our attention. We sincerely regret the distress caused by the issues you experienced during your recent stay at Novotel Vilnius Centre. We understand how frustrating it must have been to face complications regarding your payment, especially after providing evidence of your prior transaction. Please accept our apologies for any miscommunication that may have occurred at check-in. We take matters regarding unauthorized charges very seriously, and it is our policy to ensure that all financial transactions are handled with the utmost care. We are currently reviewing your case to understand how this situation arose and to ensure that your documentation is properly addressed. Thank you for your patience and understanding in this matter. Best regards, Novotel Vilnius Centre

Customer review rating 5.0/5

Jaroslaw M. Couples - Confirmed reviews ALL

Super

Dear Jaroslaw, Thank you for your positive feedback. We are thrilled to hear that you found your stay comfortable. Your satisfaction is our priority, and we look forward to welcoming you back for another enjoyable experience. Best regards, Novotel Vilnius Centre

Customer review rating 4.0/5

Simona J. Business - Confirmed reviews ALL

Pillows was not comfortable

Dear Simona, Thank you for your feedback regarding your recent stay. We are pleased to hear that you appreciated our location. However, we regret that the comfort of the pillows did not meet your expectations. Your comments will be noted as we strive to enhance our guests' experiences. Your recommendation is greatly appreciated, and we look forward to welcoming you back during your next visit to Vilnius Best regards, Novotel Vilnius Centre

Other web-users rate our hotel

  • 1,079 reviews 9.3/10 Location
  • 1,000 reviews 8.2/10 Room
  • 752 reviews 8.9/10 Service
  • 21 reviews 7/10 WiFi
  • 636 reviews 8.5/10 Breakfast
  • 362 reviews 8.6/10 Cleanliness
  • 165 reviews 8.8/10 Vibe
  • 41 reviews 8.1/10 Bar

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