Grand Mercure Singapore Roxy 4 stars

Customer review rating (ALL Rating) 4.2/5 5,858 reviews

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Grand Mercure Singapore Roxy - Image 1
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50 East Coast Road, Roxy Square, Marine Parade Rd, 428769 SINGAPORE, Singapore

Description

Hotel extras

  • Outdoor Swimming Pool

  • 576 spacious guest rooms from 345 sq.ft. (32 m²) onwards

  • Complimentary WiFi

  • Award-winning F&B outlets

  • Well-equipped Gym

Our accommodation(s)

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Hotel location

Grand Mercure Singapore Roxy

50 East Coast Road, Roxy Square, Marine Parade Rd
428769 SINGAPORE
Singapore

GPS:1.303559, 103.904625

Telephone
Fax +65 6344 8010

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  5,858 reviews

TripAdvisor Rating  4.0/5  5,708 reviews

Rest, Relax & Celebrate at Grand Mercure Roxy Singapore

TripAdvisor rating 5.0/5

josephongcx TripAdvisor review

Stayed multiple times from 2023-2024 Sincere appreciation to the Grand Mercure Roxy Singapore team for providing a great stay with requests mostly fulfilled and expectations exceeded some of the times. It is clear that the new management team led by Ms Priscilla Ng, Ms Elizabeth Chia, Mr Alan Tay, Ms Vivien Wong, Mr William Wong, Mr Andrew Lim, with Club Lounge & F&B Team, Mr Jojo Gutierrez, etc showed that the place is only going to be even better run. The team was easily contactable and they were very responsive to requests and did their best to meet each and every one of them. The all-day refreshments, breakfast and evening canapes at the Level 17 Lounge, Level 3 Feast Asia and Level 4 Breeze Bar were great. Watch out for the availability of drinks by the Breeze Bar and alcohol by the Lounge team as well as the wide range of tea offerings at the lounge. Furnishings in the lounge was freshly prepared for all types of travellers. Breakfast selections at Feast Asia were wide, with lovely designs. It was great to be able to have the entire breakfast selection. Staff at the restaurants were great and the Lounge was likewise well supported by each and every restaurant in the area. The pool is a safe cozy place. The 24/7 gym was available for use by Hotel Guests. There is more to share about this great team and great place, but I guess, we’ll let the photos do the talking. Am still not too familiar with all the new staff, so here are some names to mention 😊 GM/HM: Great leadership by Ms Priscilla Ng RD/FO/GRO: Great Team led by Ms Elizabeth Chia, Mr Alan Tay, Ms Vivien Wong, Mr William Wong, Mr Andrew Lim, with Club Lounge & F&B Team, Club Lounge/F&B/Feast Asia/Breeze Bar/In Room Dinning: Great Team led by Mr Jojo Gutierrez, etc Concierge, Housekeeping & Engineering: A decent team :) The housekeeping team was diligent at work. They are a great team that works hard to ensure the room is clean and tidied up. With that, hope the team continues to improve and strive to make Grand Mercure Roxy Singapore a greater place to Live, Work and Play at Katong 😊

Customer review rating 0.5/5

Nk Business - Confirmed reviews ALL

Room was smelly Bathroom door doesn’t lock Flies in the bathroom Old furniture

Dear Najla Sani Salim K., Thank you for taking the time to tell us about your experience at the Grand Mercure Singapore Roxy. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alan Tay Guest Service Manager Grand Mercure Singapore Roxy Hotel

A comfortable overnight stay

Customer review rating 5.0/5

Phillip Couples - Confirmed reviews ALL

We were warmly welcomed upon arrival and shown to a comfortable , clean room that was quiet. Enjoyed a delicious breakfast before departure. Hotel was a good choice for an overnight stay between flights.

Dear Mr Phillip S., We very much appreciate your comments regarding your stay at the Grand Mercure Singapore Roxy. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elizabeth Chia Front Office Manager Grand Mercure Singapore Roxy P.S. If your time permits, we would very much appreciate if you could post your review also on TripAdvisor: www.tripadvisor.com Thank you!

Satisfied with the experience but close to the airport and far from the main attractions

Customer review rating 5.0/5

Bhupesh D. Families - Confirmed reviews ALL

Loved the food, stay, rooms. Should have been closer to the man attractions.

Dear Bhupesh D., We very much appreciate your comments regarding your stay at the Grand Mercure Singapore Roxy. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alan Tay Guest Service Manager Grand Mercure Singapore Roxy Hotel

Customer review rating 2.0/5

Anonymous Business - Confirmed reviews ALL

The room toilet was leaking. Kindly get it repaired. Carpet was with stain.

Dear Evonne Syamala E., Thank you for taking the time to tell us about your experience at the Grand Mercure Singapore Roxy. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alan Tay Guest Service Manager Grand Mercure Singapore Roxy Hotel

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Other web-users rate our hotel

  • 1,589 reviews 9/10 Location
  • 2,514 reviews 6.8/10 Room
  • 2,494 reviews 8.6/10 Service
  • 92 reviews 4/10 WiFi
  • 1,068 reviews 6.6/10 Cleanliness
  • 710 reviews 4.9/10 Amenities
  • 636 reviews 6.6/10 Breakfast
  • 631 reviews 4.4/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.