Mantra French Quarter Noosa 4 ดาว

คะแนนความคิดเห็นจากแขก (เรทติ้งบน ALL) 4.1/5 รีวิว 1,549 รายการ

Mantra French Quarter Noosa - Image 1
Mantra French Quarter Noosa - Image 2
Mantra French Quarter Noosa - Image 3
Mantra French Quarter Noosa - Image 4
1 Halse Lane, 4567 NOOSA HEADS, Australia

รายละเอียด

ความพิเศษของโรงแรม

  • For guests' convenience, we offer 24 hour reception

  • Enjoy our onsite resort pool surrounded by greenery that radiates tropical holiday scenery

  • Noosa's main beach is a mere stone's throw away for guests to enjoy and explore

  • Step outside and explore all the wonderful Noosa restaurants at the front door.

  • Car parking is available for guests to make use of during their stay

ที่พักของเรา

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สถานที่ตั้งโรงแรม

Mantra French Quarter Noosa

1 Halse Lane
4567 NOOSA HEADS
Australia

พิกัด:-26.38803, 153.09237

โทรศัพท์
แฟกซ์ +61 7 5474 8122

การเข้าถึงและการเดินทาง

บริการโรงแรม

เช็คอินตั้งแต่ - เช็คเอาท์ได้ถึง

ในสถานที่
  • สระว่ายน้ำ
  • ไม่อนุญาตให้นำสัตว์เลี้ยงเข้าพัก
  • รถรับส่ง
  • Wi-Fi
  • เครื่องปรับอากาศ
  • พื้นที่ปลอดบุหรี่ 100%
ใกล้กับโรงแรม
  • ที่จอดรถ

สระว่ายน้ำ

The pool area has been completely transformed and redesigned to include a 'water blade' water feature from the pool bridge as well as two new poolside decks that provides more space for guests to utilise during their stay with us.

รีวิวจากแขกของเรา

รีวิวจากแขกของเรา

100% ความคิดเห็นที่ได้รับการรับรองของผู้เข้าพักที่เข้าพักกับเราจริงๆ

ค้นหาข้อมูลเพิ่มเติม

เรทติ้งบน ALL  4.1/5  รีวิว 1,549 รายการ

เรทติ้งบน TripAdvisor  4.0/5  รีวิว 2,606 รายการ

Enjoyable stay

คะแนนจาก Tripadvisor 4.0/5

klwhite13 ครอบครัว - รีวิวที่ได้รับการรับรองจาก TripAdvisor

I couldn’t fault the staff working on reception. Very friendly and welcoming. No upgrade available as an Accorplus (Gold) member, but it was a long weekend. The room we stayed in was light, clean and overlooked the pool. We received 2 x coffee vouchers which was very much appreciated. A late check out couldn’t be accommodated but we were able to use the pool and leave our car in the car park until our departure. Great location and overall we had a really enjoyable stay.

Dear klwhite13, Thank you for taking the time to share your experience with us. We are delighted to hear that you had an enjoyable stay and that our reception staff made you feel welcome and well-cared for. We apologize for not being able to provide an upgrade during the long weekend, but we appreciate your understanding. It’s wonderful to know that you found your room light, clean, and with a lovely view of the pool. We’re also glad you enjoyed the coffee vouchers and found them to be a nice touch. While we regret that a late check-out was not possible, we’re happy that you were able to make use of the pool and car park until your departure. Our central location is indeed a significant advantage, and we’re pleased it contributed positively to your stay. Thank you once again for your kind words. We look forward to welcoming you back in the future. If there’s anything specific we can do to make your next stay even more enjoyable, please let us know. Best regards, Adam Mckenzie Rooms Division Manager

Old, Dated, and the room STANK!

คะแนนจาก Tripadvisor 1.0/5

755trentp ครอบครัว - รีวิวที่ได้รับการรับรองจาก TripAdvisor

First room was well and truly needing to be renovated. It STANK! Thankfully the staff were considerate (we would have left otherwise) and gave us an upgrade to a newer suite (which we were entitled to as an All Accor Gold member anyway). The second room was a lot better. Newer, more modern. Still would add the carpet needs replacing and the pillows left of the bead… well a steam clean would have been great… one smelt like old BO and the other smelt like an infant… or drunken adult had relieved themselves on it… worse, the smell transferred to the bed pillows… All of that aside, the staff were accomodating, the pool was great. Still waiting for my complimentary drinks and welcome amenities…

Dear Trent, Thank you for sharing your detailed feedback regarding your recent stay with us. I sincerely apologize for the issues you encountered in your initial room and the inconveniences you experienced, especially with the room’s condition and cleanliness. This is certainly not the experience we aim to provide our valued guests, and I deeply regret that we fell short. I'm pleased to hear that our staff were able to assist you and provide an upgrade to a newer suite. However, it is concerning to learn that even in the upgraded room, you found the carpet and pillows in an unacceptable condition. Rest assured; we will be addressing these issues with our housekeeping team immediately to ensure such lapses do not occur again. Regarding the missing complimentary drinks and welcome amenities, I apologize for this oversight. As an All member, you should have received these benefits without delay. I will be sure to follow up with the team as this should not have been missed. We are about to commence a refurbishment project with our unit owners, the room you initially checked in is having a complete refurbishment which we are extremely excited about starting in 2 weeks' time. Best regards, Adam Mckenzie Rooms Division Manager

Beautiful!

คะแนนจาก Tripadvisor 5.0/5

lynda2166 Couples - รีวิวที่ได้รับการรับรองจาก TripAdvisor

Beautiful resort, in a fantastic location. Loved every minute here. We stayed with friends, & were allocated apartments almost beside each other, which was great. First time we have stayed in Noosa, and we’re so glad we chose Mantra, French Quarter.

Dear Lynda2166, Thank you for staying with us at Mantra French Quarter. We are thrilled you had an enjoyable time and we look forward to seeing you again next time. Kind Regards Adam Mckenzie Rooms Division Manager

Great Location…but I wouldn’t stay again

คะแนนจาก Tripadvisor 2.0/5

Hannah M Couples - รีวิวที่ได้รับการรับรองจาก TripAdvisor

Great Location, so close to the beach, restaurants. However the rooms/property are in need of a make over. There was no toilet paper (surely there is a checklist ??) I went to get the iron out & found a previous guests dirty clothes in the cupboard. The room just didn’t feel clean, I can imagine it’s hard to get and keep good house keeping staff in Noosa. But this room just had “dirty vibes” and it was quite easy to leave.

Dear Hannah, Thank you for taking the time to share your feedback with us. We're delighted to hear that you appreciated our prime location close to the beach and restaurants. However, we sincerely apologize for any inconvenience you experienced during your stay. We take cleanliness and maintenance very seriously, and it's disheartening to learn that we fell short of your expectations in this regard. Rest assured, we have addressed the issues you raised with our housekeeping team to ensure that such oversights are not repeated in the future. Your feedback regarding the need for a room makeover is duly noted, and we are currently in the process of commencing refurb options to our unit owners. We understand the importance of a comfortable and immaculate environment for our guests, and we regret that we did not meet these standards during your visit. We appreciate your understanding and hope that you will consider giving us another opportunity to exceed your expectations on your next visit to Noosa. Kind Regards, Adam Mckenzie Rooms Division Manager

Not Good

คะแนนจาก Tripadvisor 1.0/5

R B รีวิวที่ได้รับการรับรองจาก TripAdvisor

Rooms were not well cleaned. Cut toenails still in bathroom upon arrival. Grotty crockery and utensils along with cookware. The kitchen was riddled with ants. Despite maintenance coming to fix, they were still there, everywhere. The phone was not connected therefore calling reception required to use your mobile to get through. There was blood on the sheets upon arrival, resulting in the need to replace the sheets for my children after 9pm at night. There was mould on the ceiling, which is an absolute health hazard. The attached garden/courtyard onto the pool was locked at night, false imprisonment at best and a fire hazard being the worst. In the morning, despite the pool being open from 7am I was still locked in my yard until well after 9am. When asking the pool maintenance man to open it, he was passive aggressive and drew out his work so as not to unlock the gate. Upon leaving, the reception were advised of a short overstay post 10am departure. Upon returning to the room, after telling reception AND the cleaners who were busting to get in the room, we returned to find all my belongings taken from the room. Upon questioning the cleaners whom claimed to have thought had left, despite having clearly told them and also having left multiple bags on the kitchen bench, eyewear and so on. When confronted on this, they, after some conjecture, returned a few bags. Some items were missing including unopened bottle of wine and milk I had to demand their production. Furthermore, other foodstuffs were thrown out and NOT returned despite us asking for them and some other opened but sealed food from the fridge. It was a disgraceful interaction. Upon returning to the reception, only to find one of the cleaners updating the reception staff. Spoke to reception - the girl could not have been less interested AT ALL. Clearly a backpacker. She at first, claimed not to have even seen us appear at reception earlier to notify of our delayed departure. Furthermore, she was non apologetic for the cleaner's conduct, which was theft. Also, more accusatory stating that the "owners" of the property were coming, and they needed to clean the room. As we said to her, we couldn't care less if the owners were coming or not. We were paying top dollar for a very poor experience. After having spent between $30k - $40k at Mantra Frech quarter over the past five visits. It is a disgrace the way we were treated, and the only redeeming feature is and was the pool and the location on Hastings Street. If the Mantra is going to "manage" this property, it should insist the owners maintain each property to a high standard when people are paying top dollar to stay there. The showers are rusty, mouldy and absolutely unhygienic. My family and I will never be returning to ANY Mantra after this experience. .....oh yeah and then there was the nescafe.

ในฐานะที่เป็นพันธมิตรกับ TripAdvisor

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ราคาเริ่มต้นสำหรับ 1 คืนต่อ 1 ท่านในประเภทห้องพักในราคาใกล้เคียงกัน ไม่รวมบริการเสริม ไม่รวมอาหารเช้า ราคานี้เป็นราคาปกติรวมภาษีที่ต่ำที่สุด (รวมภาษีมูลค่าเพิ่มและภาษีนักท่องเที่ยว) ของโรงแรมประเภทนี้ สามารถดูราคาสำหรับการเข้าพักหนึ่งคืนในอีก 20 วันถัดไปได้ในเว็บไซต์ https://all.accor.com/ ความพร้อมให้บริการขึ้นอยู่กับช่วงเวลาที่เข้าพักและจำนวนห้องว่าง ราคานี้รับประกันเฉพาะราคาที่ดีที่สุดแบบไม่มีข้อจำกัดเท่านั้น ทุกการจอง (จากต่างประเทศ) สามารถชำระผ่านสกุลเงินของประเทศที่โรงแรมนั้นตั้งอยู่เท่านั้น การจองจะได้รับการการันตีเมื่อชำระด้วยสกุลเงินของประเทศที่โรงแรมนั้นตั้งอยู่เท่านั้น คุณสามารถดูอัตราแลกเปลี่ยนในสกุลเงินของคุณได้โดยประมาณ แต่อัตราแลกเปลี่ยนไม่ใช่อัตราที่แน่นอน ขณะที่ชำระเงิน ธนาคารของท่านอาจคิดค่าธรรมเนียมธนาคารหรือค่าธรรมเนียมแลกเงิน