Peppers Noosa Resort & Villas 4 ดาว

คะแนนความคิดเห็นจากแขก (เรทติ้งบน ALL) 4.1/5 รีวิว 2,170 รายการ

Peppers Noosa Resort & Villas - Image 1
Peppers Noosa Resort & Villas - Image 2
Peppers Noosa Resort & Villas - Image 3
Peppers Noosa Resort & Villas - Image 4

รายละเอียด

ความพิเศษของโรงแรม

  • Plunge into the heated resort pool or get the heart rate pumping in the lap pool.

  • Dine at Park & Cove restaurant, located on the second floor above the resort's reception

  • Noosa's main beach is a stone's throw away, enjoy our location set just back from the hustle

  • Guests and welcome to enjoy complimentary WiFi during their stay with us

  • Stick to your fitness regime with our onsite gymnasium and steam room

ที่พักของเรา

สตูดิโอ

Studio

  • 3 คน สูงสุด
  • 40 / 430 sq ft
  • เครื่องนอน 1 x เตียงคิงไซส์
  • โรงแรมที่มีห้องพักมากที่สุด: ระเบียง

Take advantage of our Flight + Hotel offers

Discover

สถานที่ตั้งโรงแรม

Peppers Noosa Resort & Villas

33A Viewland Drive
4567 NOOSA HEADS
Australia

พิกัด:-26.3912903, 153.0907428

การเข้าถึงและการเดินทาง

บริการโรงแรม

เช็คอินตั้งแต่ - เช็คเอาท์ได้ถึง

ในสถานที่
  • สระว่ายน้ำ
  • ที่จอดรถ
  • ไม่อนุญาตให้นำสัตว์เลี้ยงเข้าพัก
  • รถรับส่ง
  • ร้านอาหาร
  • รถเข็นเข้าถึงได้
  • ฟิตเนสเซ็นเตอร์
  • Wi-Fi
  • เครื่องปรับอากาศ
  • อาหารเช้า
  • บาร์
  • ห้องประชุม
  • พื้นที่ปลอดบุหรี่ 100%

PARK & COVE

A testimony to the land on which we reside, it's time to usher in a new era for Australia's long-loved dining destination Noosa with the launch of Park & Cove situated right above Peppers Noosa Resort & Villas.

รีวิวจากแขกของเรา

รีวิวจากแขกของเรา

100% ความคิดเห็นที่ได้รับการรับรองของผู้เข้าพักที่เข้าพักกับเราจริงๆ

ค้นหาข้อมูลเพิ่มเติม

เรทติ้งบน ALL  4.1/5  รีวิว 2,170 รายการ

เรทติ้งบน TripAdvisor  4.0/5  รีวิว 4,878 รายการ

Truthful and Fair Review

คะแนนจาก Tripadvisor 2.0/5

TroyF Couples - รีวิวที่ได้รับการรับรองจาก TripAdvisor

Take the good with the VERY bad. First impressions of this place were the drive up the hill to the reception area. It was leafy and gorgeous, a wonderful part of Noosa. At check-in, things took a turn for the worse. The check-in manager Luiz informed me that daily cleaning was not included in my rate. Point 1: Apart from not being aware of this, I find it ridiculous that anyone would legitimately want cleaning unbundled from their rate and a cynical ploy for the hotel chain to make more money off guests whilst likely not benefitting the hard working cleaning staff. This kicked off our doubts about cleanliness in the hotel immediately. Point 2: When we arrived in our one-bedroom apartment, we discovered the horror of a filthy toilet. Evidence of previous use was apparent…I cannot get more detailed because it was hideous. After reporting this to the front desk (and reaffirming our doubts about resort cleanliness), I received an email from Bruna many hours later in the evening. In this email, it was explained that the stains were rust (I can assure you I know the difference between rust and human faeces) and that she had tried to call me (I had no missed calls at all, so I fully believe she lied to me). She offered a credit of $100, but the blatant lies only exacerbated our displeasure. We carried on with our weekend. Point 3: The area in and around our apartment is horrendously filthy. A stain outside the lift, dragged toward our apartment that we saw as new on Friday was still there on Monday when we left. Tiles in the common area were generally soiled and in need of a power wash. On our private balcony, the tiles were dirty, there was a old broken broom left leaning against the wall and the centre drain had plant life growing from it. Come on, Peppers! That’s simply ridiculous! Point 4: Peppers doesn’t trust you enough to not be a clothes hanger thief. I know plenty of hotels do this, but it’s insulting to have theft-proof hangers. For the rate we paid (without daily cleaning, mind you) the least Peppers can do is trust us! Point 5: Luiz, the gentleman who checked us in on Friday, wrote me to apologise and offer a 15% discount on my next visit. Sorry, I know you’re trying, but it’s just not good enough. Why would I ever want to return to a situation like that and give this resort even more of my money? Thanks, but NO thanks.

Dear Troy, Thank you for taking the time to share your detailed feedback with us. We appreciate your honest assessment and want to address each of your points thoroughly. As we discussed via email, I apologise for any confusion regarding our housekeeping options. As part of our commitment to sustainability, we offer various rate options, including one without daily housekeeping, which aligns with our efforts to reduce our environmental impact in the national park. We understand that this may not align with everyone's preferences, and we regret if this was not clearly communicated to you prior to your arrival. Regarding the cleanliness of your room, we have conducted a thorough audit following your report and have addressed all necessary housekeeping and maintenance tasks. The issue with the toilet seat has been rectified, and we assure you that cleanliness is of utmost importance to us. Additionally, we have noted your comments about the cleanliness of the common areas and private balcony. Regular tile cleaning for common corridors is scheduled weekly, with a deep clean planned next week to ensure thorough maintenance. Your observations will be shared with our housekeeping team to prevent such oversights in the future. We value your feedback as it helps us improve, and we look forward to the opportunity to regain your trust in the future. Warm regards, Luiz Magalhaes Front Office Manager

Well located in a bush setting but no bathroom door.

คะแนนจาก Tripadvisor 2.0/5

donaxrd รีวิวที่ได้รับการรับรองจาก TripAdvisor

This hotel is well located with beautiful surroundings but the accommodation falls short of 4 star standard. We paid 14 months in advance for five nights in a one bedroom apartment. We were allocated a Studio apartment which was dark and smelt damp. We asked if we could move and were put into a light and spacious one bedroom apartment. The bedroom had a pretty bush outlook but there was no door between the bedroom and the bathroom. We were told this was a design feature. I think there was no door because it was not a standard door size and someone decided it was too expensive to order a narrow door. Apart from unpleasant noises, every time one of us got up in the night to use the loo we woke each other up by turning on the light. The sofas are not suitable for sitting on - very low backs with deep seats. I just perched on the edge or had to almost lie down. Bed was not made - just pulled up with cushions, pillows left on the floor. No desks in the room. How can you promote the hotel as a conference destination if there is nowhere to put a laptop? No phone in this room - just a cord with nothing at the end. This is a security issue. We ordered room service on our first night as the restaurant was fully booked (there were quite a few empty tables at the restaurant but seems we could not use them). I ordered via the app but when our pizza had not arrived after an hour, I tried to call the room service number, but there was no answer as room service closes at 9pm. So we had to collect our pizza from the restaurant. There was a delivery fee for room service which we had to request to have removed from our bill. I have asked three times to have my Accor points allocated to my account but there is still no sign of them. This hotel could be good but has a way to go before it could be called 4 star. The staff were all very helpful (particularly the breakfast staff).

Dear Donaxrd, Thank you for sharing your feedback. I'm sorry to hear about the challenges you faced during your stay. It's great to know you enjoyed our beautiful surroundings and helpful staff. Your comments about the room layout and amenities are important to us, and we'll review them closely. We're committed to improving our services and ensuring a comfortable experience for all guests. Kind regards, Luiz Magalhaes Front Office Manager luiz.mag@peppers.com.au

Disappointing - never again to return!

คะแนนจาก Tripadvisor 1.0/5

nrb5 ธุรกิจ - รีวิวที่ได้รับการรับรองจาก TripAdvisor

Working around the country we are affiliated with accomodation packages for many years. It’s very disappointing when this affiliation provides very poor accomodation. On checking in being affiliated accomodation we have always been told that we can use the meal vouchers provided, once again we were told we couldn’t. When we opened the door to the room that when you enter you were bombarded with the strong bleach smell you know there is a lot of issues obviously moisturiser related which would then also be a workplace health & safety issue around the whole venue. We went and had a spa bath and when the bath was draining, the water would leak all over the floor. There was mould in the shower. When lying in bed with the light on you could see the roof had been re-painted obviously for mould. The floor tiles in the rooms are unsafe for young families and elderly persons. Please don’t think that all Peppers are kept in this condition as they are not. The best Peppers accommodation is at Broadbeach Queensland.

Dear nrb5, I’m truly sorry to hear about your recent stay with us. Your experience falls far short of our standards. We’ve noted your concerns about the room condition, cleanliness, and meal voucher confusion, and will address these issues promptly. Thank you for your feedback—your insights are invaluable in helping us improve. Please reach out to me directly at luiz.mag@peppers.com.au if you’d like to discuss further. Kind regards, Luiz Magalhaes Front Office Manager

A pleasant stay.

คะแนนจาก Tripadvisor 3.0/5

briancD139GQ รีวิวที่ได้รับการรับรองจาก TripAdvisor

Very helpful and professional staff, an immaculately clean one bedroom studio apartment and a fabulous outlook from the balcony onto the bushlands and the native birds. There is ample cross ventilation in the rooms which is a very nice point. Buffet breakfast was also very good. We were only a 10 minutes walk from Hastings St shops and eateries and the buggy for guests is excellent. However, some things might need attention. There was no door between the bedroom and the bathroom - and that is rather bizarre at a cost in excess of $400 per night. Some bathroom activities are not best shared so the lack of a door came as a surprise and an inconvenience. The restaurant was fully booked for dinner and not wanting to go out, we ordered room service. The app to order did not work; the phone in the room did not work but the staff at Reception arranged what we wanted. Thank you. The absence of saucers for the breakfast cups (not mugs) and the lack of serviettes with the room service meal speak of cost cutting. There was little variety in the Bar Menu with most dishes containing chilli to which I am allergic so that ruled out Bar meals. The room service menu was more comprehensive and the meals delivered were of a high standard. The pool and the gym may have seen better days and would need a significant overhaul to achieve a 4 star rating. Overall, very pleasant with some areas that do need to be fixed.

Dear briancD139GQ, Thank you for sharing your thoughts on your recent stay with us. We're delighted to hear that you found our staff helpful and professional, and that you enjoyed the cleanliness of your one-bedroom studio apartment and the lovely balcony views. We appreciate your constructive feedback regarding the room amenities, dining options, and facilities. Rest assured, we'll address these areas to enhance the overall guest experience. We hope to welcome you back for an even more enjoyable stay in the future. Warm regards, Luiz Magalhaes Front Office Manager luiz.mag@peppers.com.au

Not great for couples- or during a conference

คะแนนจาก Tripadvisor 2.0/5

Elsa L รีวิวที่ได้รับการรับรองจาก TripAdvisor

I wouldn't normally be so critical, but there was a lot about this resort that didn't meet expectations. Firstly, we were booked into a 1BD apartment- the balcony/living room looked directly onto the road that leads into reception. Not at all aesthetic. The bathroom configuration was very cramped and light switches in separate rooms. The pool did not seem at all heated, despite advertised. There was rarely anyone managing concierge or reception (as I checked many times for buggy service and other things). Not to mention the queue of cars down the street trying to check-in. The internal roads and car parking are so narrow it causes a lot of bottleneck. Additionally, there was a conference taking place and it took over the entire restaurant! As an Accor Plus member I was looking forward to dining at Park & Cove for meals but could not. I am also an Accor Gold member, but there definitely were no perks afforded here. On a positive note, every staff member we encountered were very polite and friendly.

Dear elsalY2868FV, Thank you for sharing your experience. We're sorry to hear about the aspects that fell short of your expectations. Your feedback is valuable to us, and we'll address the concerns raised. We aim to ensure all guests have a memorable stay, and we appreciate your recognition of our friendly staff. We hope to welcome you back for an improved experience in the future. Best regards, Luiz Magalhaes - Front Office Manager luiz.mag@peppers.com.au

ในฐานะที่เป็นพันธมิตรกับ TripAdvisor

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