Novotel Ha Long Bay 4 stars

Customer review rating (ALL Rating) 4.4/5 47 reviews

Best price
guarantee
Novotel Ha Long Bay - Image 1
Novotel Ha Long Bay - Image 2
Novotel Ha Long Bay - Image 3
Novotel Ha Long Bay - Image 4
160 Ha Long road, Bai Chay ward, Ha Long city, Quang Ninh, Vietnam, 200000 HA LONG CITY, Vietnam

Description

Hotel extras

  • "Visibility of sea view (800m) "

  • "Opposite position to beach access way "

  • 3 minutes driving to Sun World Ha Long parks and city center

  • "Most favorable out-door swimming pool in town "

  • "Most rooms feature a balcony "

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

Novotel Ha Long Bay

160 Ha Long road, Bai Chay ward, Ha Long city, Quang Ninh, Vietnam
200000 HA LONG CITY
Vietnam

GPS:20.951973, 107.041898

Telephone
Fax +84 203 3848 018

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

THE SQUARE

The Square offers all day dining in a modern tropical setting overlooking Ha Long Bay. Serving international and traditional Vietnamese food, The Square also features an open grill counter and range of fine wines. Operating hours: Daily, from 6am to 11pm

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  47 reviews

TripAdvisor Rating  4.0/5  1,156 reviews

LOUD MUSIC!!

TripAdvisor rating 1.0/5

Karen H TripAdvisor review

We arrived this morning after a wonderful cruise round ha long bay, for a two night stay. Check in was efficient and welcoming. We were with my daughter, husband and 2 grand daughters. The family room (a suite) was on 11th floor and the view amazing. Double bed and 2 single for the children. We were so very pleased! HOWEVER at nightfall, after a lovely family swim, the music started!! There is an open air club/venue call it whatever, on the beach and the level of music was unbearable - loud, thumping and reverberating around the room, causing the windows to actually vibrate!!! We complained and got moved to another room at the back of the hotel. We still needed to wear earplugs to sleep (currently at the time of writing in bed awake) but they do cut out most of the sound. I felt sorry for the Hotel as they are aware of the issue and have tried to do something about it to no avail. It must affect lots of hotels in the vicinity, not just the Novotel. We were informed that it continues until 3am in the morning!! The resort itself seems quite low on tourist numbers and this type of thing will put people off further - there are other reviews also complaining of this very thing, word soon gets around on social media and this is not suitable for families or older couples. A real shame and perhaps the local government needs to consider the effect that this has on tourism - is it appropriate for this resort and the type of people who would visit??

We stayed for only 2 days of our 4 days it was that bad.

TripAdvisor rating 2.0/5

MarkJacqui3931 TripAdvisor review

We arrived at Novotel Ha Long bay and the staff were friendly and efficient checking us in. As we are Accor plus members they gave us an upgrade and a welcome fruit basket. When we got to the room it was dated but clean and the view overlooked the foreshore. What we should have taken note of is why there were ear plugs beside the bed. Ever night from dark till around 1-2am there is an open air night club across the road pumping out extremely load music and spotlights directed at hotel so we had to wedge a towel in the balcony door to stop it rattling and muffle some of the noise. Even then it was still so loud that the building (because of its curved shape is a receiver) is constantly reverberating. Spoke to the staff the next morning and they said there was nothing they could do apart from move us to the mountain view side of the building if we wished. The breakfast was included in our package and was typical of Novotel buffet breakfasts but bakery items were less than average, hot options were OK but limited. Had lunch and also coffee at hotel and it was quite good. Following our 2nd night of a 4 night stay, we decided to forfeit any money paid and leave and went to another Accor property in Hanoi instead.

Lovely hotel

TripAdvisor rating 5.0/5

luxtripsvietnam Friends getaway - TripAdvisor review

Just checked out of Novotel and we had an amazing time! Great location, good beakfast. Our balcony room on the 10th F was clean with great view of the square and ocean. Kudos to Ms. Thu at the front desk, really went above and beyond to make sure we had everything we needed. Thanks for the wonderful service! We'll definitely be coming back next time.

Dear luxtrpsvietnam, Thank you very much for taking the time to share your feedback regarding your recent stay at Novotel Ha Long Bay. It is our great pleasure to receive your compliments regarding the hotel's location, breakfast served at the hotel. Rest assured that we will share your comments with our team, especially Ms. Thu at the front desk. This will serve as an encouragement as we always strive to bring superior service to every client. Once again, thank you very much for your feedback and we look forward to welcoming you back again soon. Sincerely, The hotel management team

Disappointing

TripAdvisor rating 2.0/5

tpp442016 TripAdvisor review

Room OK all works fine ,Ok view out to the bay at a distance. Clean tidy hotel. Lots of buts , a little soulless. Staff unfriendly ,very unwelcoming when you can find them. The restaurant was not good at all ,lack of choice cold food uninteresting ,service uncaring. So disappointing as we stayed at the Novotel Bangkok which was brilliant a stark difference! They need a bit of training on customer service.

Dear tpp442016, Thank you for taking the time to review your recent stay with the hotel. I apologize that you did not enjoy your stay with us. We have taken your comments seriously to review our F&B service. Rest assured that we are applying the appropriate measurements and training to enhance our customer service. Many thanks again for bringing the issues to our attention and therefore giving us the chance to improve. We look forward to having a chance to better serve you in the future. Sincerely, The hotel management team

Great my trip

TripAdvisor rating 5.0/5

Thanh H TripAdvisor review

The staffs very helpful. All of them warm welcome my family. They provided all information we need special thanks to Thu receptionist. Breakfast very good many foods to choose. The room is great view looking to the sea. My family did enjoy and sure will share others.

Dear 868thanhh, Thank you for taking time to write us such wonderful review. We are absolutely delighted to hear of your great experience with our team. We appreciate all the great comments and will share your positive feedback with the entire team, especially Ms. Thu in reception. We are sure everyone will be encouraged by your kind words to continue working hard to exceed the expectations of our guests. We look forward to welcoming you back in the near future. Sincerely, The hotel management team

In partnership with TripAdvisor

Other web-users rate our hotel

  • 94 reviews 8.5/10 Location
  • 140 reviews 8/10 Room
  • 150 reviews 7.1/10 Service
  • 68 reviews 5.5/10 Vibe
  • 63 reviews 5.5/10 Comfort
  • 53 reviews 6.8/10 Breakfast
  • 42 reviews 7.1/10 Cleanliness
  • 39 reviews 5/10 Amenities

Powered by Trustyou

Our other establishments nearby

All our hotels in Ha Long City

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.