Mercure Resort Sanur bintang 4

Catatan tamu Avis (Peringkat ALL) 4.4/5 268 ulasan

Jaminan Harga
Terbaik
Mercure Resort Sanur - Image 1
Mercure Resort Sanur - Image 2
Mercure Resort Sanur - Image 3
Mercure Resort Sanur - Image 4
Jl. Mertasari,, Sanur,, Bali, Indonesia, 80228 Denpasar, Indonesia

Deskripsi

Keistimewaan hotel

  • Dua kolam renang dalam-ruang dan lapangan tenis

  • Grand Ballroom dengan luas sekitar 270 m² dan kapasitas maksimum 285 orang

Akomodasi kami

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Lokasi hotel

Mercure Resort Sanur

Jl. Mertasari,, Sanur,, Bali, Indonesia
80228 Denpasar
Indonesia

GPS:-8.710925, 115.25405

Telepon
Fax +62 361 287303

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Kolam renang
  • Parkir
  • Hewan peliharaan tidak diperbolehkan
  • Antar-jemput
  • Restoran
  • Dapat diakses kursi roda
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Bar
  • Ruang rapat
  • Properti 100% Bebas Rokok
  • Room service

PANDAWA RESTAURANT

Restoran Pandawa dengan pemandangan ke laut dibuka untuk sarapan, makan siang dan malam. Layanan kamar 24 jam untuk hidangan Eropa dan Asia.

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Cari tahu selengkapnya

Peringkat ALL  4.4/5  268 ulasan

Peringkat TripAdvisor  4.0/5  3.120 ulasan

Sertifikat keunggulan 2024

Mercure Resort Sanur

Catatan Tripadvisor 4.0/5

Glenn B Couples - Ulasan TripAdvisor tersertifikasi

Stayed 6 nights, First impressions were wow, we had the $175 - Executive King Room, bit out dated but bed was really comfortable, room house keeping was average at best, repeatedly asked for extra towels and I don’t know whether they didn’t understand or not but the message wasn’t adhered too. Room and Pool towels are very average and need replacing, they need to be put in the bin. Great position right on the beach, the Genius Bar on the beach is great also, frequented it most days. Probably stay somewhere else next time

Not bad...not good....but could be so much better...

Catatan Tripadvisor 3.0/5

73P-Alex Ulasan TripAdvisor tersertifikasi

I live in Bali and didn't want to have a long gojek ride after getting back to Sanur port from Nusa Penida. The Mercure Sanur is cheap...I'm Gold Accor...my expectations where...not high! Check-in. It looks like if you do check-in at 6pm, 75% of the staff has a "trainee" tag. We all start somewhere and my trainee was very willing to help. But I'm not the one supposed to train your staff...Supervisors are there for this...if only you can find them! Got upgraded to an "executive" room. Well....old, clean and basic is what can best describe the room. Remember, it's a cheap stay. Stay...it's what it is...perfect for a good walk in Sanur, use the hotel as a base and nothing more. Check-out...wrong bill...not sure he was a trainee...took ages to deal with. Points credited...was a point and cash stay...obviously they didn't credited the points and I had to follow up with All Accor. Would I go there on holidays. No. Is it ok for a one night stay, I guess so... where I come from, we say, you get what you pay for...so now you know...

Dear J3P-Alex, Warmest greetings from Mercure Bali Sanur Resort. Thank you for taking the time to share your feedback with us. We appreciate your detailed review and want to sincerely apologize for falling short of your expectations during your recent stay at our resort. Your comments regarding the check-in process and the presence of trainee staff members are duly noted. Please rest assured that we strive to provide excellent service to enhance our guest experience. We will continuing to ensure that our team members receive the necessary support and training to deliver a smoother check-in experience. We're sorry to hear that the upgraded "executive" room did not meet your expectations in terms of its age and basic amenities. We are constantly working to improve our facilities and guest experience, and your feedback will be taken into consideration as we continue to make enhancements. Regarding the check-out process and the delay in dealing with the incorrect bill, we apologize for any inconvenience caused. We will investigate this matter further to prevent similar issues from occurring in the future. We also apologize for any oversight regarding the crediting of points for your stay. Rest assured, we will follow up with our team to ensure that all points are credited accurately and promptly for future point and cash stays. While we regret that your experience did not meet your expectations this time, we hope you will consider giving us another chance in the future to demonstrate our commitment to providing exceptional service. If this could be a possibility, I would welcome your direct communication so I may personally care for your arrangements. With Kindest Regards, Dayu Purba Guest Experience Manager ge@mercureresortsanur.com

My stay here

Catatan Tripadvisor 5.0/5

Sam G Ulasan TripAdvisor tersertifikasi

My stay here was absolutely amazing. The staff are great but I want to say a special thank you to Dedi. Dedi was the most gracious man we have ever met. He helped organise tours and was always available to answer our questions. Dedi you are an asset to the Mercure Sanur. The location was great with walking distance to the beach. Amazing place and we are already planning our next holiday. Thank you

Dear Sam G, Warmest greetings from Mercure Bali Sanur Resort. Thank you so much for your recent stay this month and we’re so pleased you enjoyed your stay with us. We're thrilled to hear that Dedi made such a positive impact on your stay. We'll be sure to pass along your kind words to him and the rest of the team. He will sincerely appreciate your kind words. Its wonderful to know that you enjoyed our convenient location and are already planning your next visit. Sam G, we hope your warm recollections of Mercure Sanur, will always be a lasting connection and you will always have a home here in Sanur when in need. You know you will always be welcome. With Kindest Regards, Dayu Purba Guest Experience Manager

Value for money in Sanur.

Catatan Tripadvisor 4.0/5

Stuart W Ulasan TripAdvisor tersertifikasi

Very neat and tidy with comfortable beds and a feeling of space. Two lovely pool areas with great access to the beach and the boardwalk. Great value for money option, especially for Accor Plus members. Staff were very welcoming. A great Club Sandwich by the pool. Happy to return.

Dear Stuart W, Warmest greetings from Mercure Bali Sanur Resort. Thank you so much for your loyalty and for your recent visit. We sincerely appreciated you taking the time to shared your feedback, which provides us with treasured insight into your stay. We're thrilled to hear that you found our hotel neat and tidy, with comfortable beds and ample space. It's wonderful to know that you enjoyed our two lovely pool areas and easy access to the beach and boardwalk. We're also pleased that you enjoyed our delicious Club Sandwich by the pool. Stuart W, Nothing would bring us greater joy than to welcome you back someday soon to continue your memorable experience. With Kindest Regards, Dayu Purba Guest Experience Manager

Sempurna

Catatan tamu Avis 5.0/5

Trisila Keluarga - Ulasan terverifikasi ALL

Mulai dari pemesanan penerimaan yg hangat penuh dengan keramahan semua pegawai mem buat suasana liburan bertambah semanagat Ruang tidur yg bersih dan terang serasa di hutan kota karena udara dan cahaya yg terang Kamarmadi yg bersih dan sehat tempat tidur yg nyaman juga membuat kami betah Sarapan bervariasi sehat dan rasa yg enak Penyambutan pegawai restaurant membuat kami beta menikmati sarapan dengan suasana pantai yg indah Jangan kawatir kalau dr web memang sebagian org takut dengan suasana yg seram Ternyata diluar ekspektasi kami Ruanagan terang venderqn dabln bagus sekali Pokonya sempurna silakan coba

Dear Trisila W. , Salam hangat dari Mercure Bali Sanur Resort. Terimaksih banyak untuk loyalty anda. Kami sangat berterima kasih atas komentar Anda mengenai kunjungan Anda . Kami senang mendengar bahwa pengalaman Anda di hotel kami begitu menyenangkan. Kami selalu berusaha memberikan pelayanan terbaik mulai dari pemesanan hingga saat Anda meninggalkan hotel. Kami berharap dapat menyambut Anda kembali di masa mendatang Sekali lagi terima kasih karena Anda telah memberitahukan pengalaman Anda, dan kami berharap kunjungan Anda berikutnya akan sama memuaskan seperti kunjungan sebelumnya. Best Regards, Dayu Purba Guest Experience Manager

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 598 ulasan 9.5/10 Lokasi
  • 1.035 ulasan 7.6/10 Kamar
  • 1.248 ulasan 9.2/10 Pelayanan
  • 17 ulasan 8.6/10 Internet
  • 627 ulasan 8.4/10 Makanan
  • 569 ulasan 7.9/10 Kebersihan
  • 502 ulasan 9.2/10 Pantai
  • 373 ulasan 7.9/10 Sarapan

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Semua hotel kami di Denpasar

Harga awal, untuk 1 malam dan 1 orang di kategori kamar yang harganya mendekati harga tersebut, tidak termasuk layanan tambahan, tidak termasuk sarapan. Harga tersebut sesuai dengan harga publik terendah termasuk semua pajak (termasuk PPN dan pajak liburan) untuk akomodasi yang bersangkutan, yang ditemukan di situs https://all.accor.com/ hari ini, untuk menginap satu malam dalam 20 hari berikutnya. Variabel tergantung pada periode dan ketersediaan. Harga hanya dijamin pada waktu pemesanan. Semua pemesanan (di luar negeri) harus dibayar dalam mata uang negara tempat hotel berada. Jumlah yang dijamin hanya jumlah yang dikonfirmasi pada saat pemesanan dalam mata uang negara tempat hotel berada. Perkiraan konversi ke dalam mata uang Anda mungkin ditunjukkan kepada Anda, tetapi jumlah tersebut tidak mengikat. Pada saat pembayaran, bank Anda mungkin mengenakan biaya bank dan/atau biaya konversi.