The Phoenix Hotel Yogyakarta - Handwritten Collection 5 stars

Customer review rating (ALL Rating) 4.4/5 63 reviews

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The Phoenix Hotel Yogyakarta - Handwritten Collection - Image 1
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The Phoenix Hotel Yogyakarta - Handwritten Collection - Image 3
The Phoenix Hotel Yogyakarta - Handwritten Collection - Image 4
Jl Jenderal Sudirman 9, 55233 YOGYAKARTA, Indonesia

Description

Hotel extras

  • Prime city center location, near Tugu and Malioboro, the iconic shopping street.

  • Rooms with balcony overlooking the magnificent pool.

  • Complimentary historical activity on Hotel Tour.

  • Unlimited complimentary WIFI connection.

  • Unique check-in moment with our welcome drink and traditional local snacks.

Our accommodation(s)

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Hotel location

The Phoenix Hotel Yogyakarta - Handwritten Collection

Jl Jenderal Sudirman 9
55233 YOGYAKARTA
Indonesia

GPS:-7.782697, 110.368393

Telephone
Fax +62 274 566856

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

PAPRIKA

Located next to the swimming pool, in an open-air courtyard. Indonesian, Chinese and Western cuisine are available.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  63 reviews

TripAdvisor Rating  4.5/5  4,409 reviews

Charming colonial style boutique hotel

Customer review rating 3.5/5

Pascal B. Couples - Confirmed reviews ALL

Very nice staff, charming architecture and comfortable room. Feels at the heart of the Yogja history

Dear Pascal B., We appreciate your time to share your experience following your stay in our heritage hotel; The Phoenix Hotel Yogyakarta. Our hotel building is one of the heritage buildings in Yogyakarta with culture and historical background. We are pleased to know that you were satisfied with our facilities and the professional and genuine services of the hotel’s staff. However, we learned you were not fully satisfied with our breakfast quality. We are sorry we haven't been able to give our best yet in the area you mentioned. Please rest assured that we accepted your feedback seriously and took the necessary action to improve our food and beverage quality. We are also committed to keep giving our guests a memorable experience with the appropriate action. Once again we thank you for your feedback. It is valuable and encourages us to improve. Thank you for helping us. We hope that there will be another opportunity to serve you better in the future. Sincerely Yours, Rulvastina Randy General Manager

Wonderful hotel

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

Great location, comfortable rooms, good breakfast and wonderful staff, especially Ghita at the front office went above and beyond to make me feel at home!

Dear DAMAYANTI S., We are very grateful for your kind words regarding your recent stay with us. They mean a tremendous amount to the team here. Thank you for sharing how much you enjoyed our facilities and the service the team delivered; especially Ghita – the Front Office staff. We look forward to welcoming you back ‘home’ soon and please allow us to serve you another lovely experience with us at The Phoenix Hotel Yogyakarta. Thank you once again. Sincerely Yours, Rulvastina Randy General Manager

nice place and beautiful people

Customer review rating 5.0/5

S. Business - Confirmed reviews ALL

Many thanks to Lisa and her colleagues for their warmness and assistance!

Charm itself

TripAdvisor rating 5.0/5

Catherine R Couples - TripAdvisor review

Such a charming hotel with real character. The building is beautiful with stained glass windows and carvings and the staff are very friendly and helpful. The breakfast is extensive (although I would prefer more fruit options) and the toaster actually made perfect toast first time! The management need to ensure that it’s kept in good repair - there are some little things need checking. But overall, a lovely place.

Great common areas, disappointing rooms

TripAdvisor rating 2.0/5

twinklemelody Friends getaway - TripAdvisor review

I was excited to stay here due to the rich heritage of this hotel. Whilst the common areas of the hotel are great, the rooms are a huge let down. I had believed from various listings that this is a luxury hotel - but the rooms are clearly not. The best parts about the hotel - ‘museum living room, beautiful corridors, pool, courtyard ( especially at night), nice collection of alabaster, art and artefacts. These are 5-star. The rooms however are three star. Cleanliness is lacking . Spots on bedsheets. Stains on toilet bowl . Rubber lining of glass shower door is yellow with age. Balcony doesn’t look like it has been cleaned - floors are dirty, doors are dusty and grimy- they obviously need a fresh coat of paint. The bathroom does little justice to the hotel. Bathroom amenities ( or lack of ) are appalling - no body lotion. Even when I asked - I was told that this was a change in policy and nothing was available. (After visiting the spa twice, I realised that the staff could have gotten something from their spa) The towel rack is visibly slanting - you can’t even put the towels properly without them sliding off. Towels are grey and frayed! Only 2 bath towels are provided ( although the hotel added hand towels and small wash cloths after I raised this issue ). Room is dated - there are only 2 sockets in the room for charging your devices - one is at the writing desk across the bed , the other is at floor level . After spotting the stain on the bedsheets, dirty balcony, grey towels and dark shower stall - I was v tempted to switch hotel after the first night . Best thing about the room is the art piece behind the bed! The hotel has not taken into account the guest’s point of view . There is no ramp for luggage at the driveway. No concierge counter.The staff directed us to our room when we got lost but did not offer to help with our luggage. Two slim bottles of water are provided - this is not enough for two people even for one night. . What a pity - this could be such an excellent hotel . I do appreciate the old charm of this hotel ( which is why I chose it in the first place ) but the rooms need upgrading. More importantly- housekeeping standards has to go up. I hope that the Management of The Phoenix Is reading this. Pls do justice to the beautiful common areas of the hotel by improving the rooms.

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Other web-users rate our hotel

  • 322 reviews 9.3/10 Location
  • 740 reviews 7.4/10 Room
  • 919 reviews 8.9/10 Service
  • 22 reviews 7.6/10 WiFi
  • 422 reviews 8.4/10 Vibe
  • 414 reviews 8.3/10 Amenities
  • 351 reviews 8.3/10 Cleanliness
  • 344 reviews 8.8/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.