Mantra on Salt Beach Kingscliff 4 estrelas

Classificação clientes Avis (Classificação ALL) 4.2/5 2.776 comentários

Mantra on Salt Beach Kingscliff - Image 1
Mantra on Salt Beach Kingscliff - Image 2
Mantra on Salt Beach Kingscliff - Image 3
Mantra on Salt Beach Kingscliff - Image 4
Gunnamatta Avenue, 2487 KINGSCLIFF, Australia

Descrição

Extras do hotel

  • Season restaurant provides the perfect venue to feast on organic and fresh local produce

  • Escape from the outside world and indulge in a truly blissful experience at The Spa at Salt

  • A short distance away, Salt Village is bursting with restaurants and is the hub of Kingscliff

  • Explore the stunning Tweed coast by renting a bike and cycling along its numerous scenic paths

  • Mantra on Salt Beach has two perfectly maintained tennis courts and equipment for hire

Nossas acomodações

Localização do hotel

Mantra on Salt Beach Kingscliff

Gunnamatta Avenue
2487 KINGSCLIFF
Australia

GPS:-28.277662, 153.577553

Telefone
Fax +61 2 6670 5111

Acesso e transporte

Serviços de hotéis

Check-in a partir das - Check out até as

No local
  • Piscina
  • Estacionamento
  • Animais de estimação não permitidos
  • Traslado
  • Restaurante
  • Acessível para cadeiras de rodas
  • Centro de fitness
  • Wi-Fi
  • Ar condicionado
  • Salas de reunião
  • Propriedade 100% para não fumantes

Avaliações dos nossos hóspedes

Avaliações dos nossos hóspedes

Avaliações 100% certificadas de hóspedes que realmente se hospedaram conosco

Saiba mais

Classificação ALL  4.2/5  2.776 comentários

Classificação no TripAdvisor  4.0/5  4.600 comentários

Not good enough... front office assistant manager needs training

Classificação TripAdvisor 1.0/5

Pundi76 Avaliação certificada TripAdvisor

Was given a terrible room with a shower for the disabled. Even that had mouldy mats. Asked for room change which took 20mins, had to lug all my luggage back down to get another key, so overall wasted 30 plus mins for a simple checkin and was told she was the only one on the front desk at 4pm. If you gave me the correct room, instead of palming me off one of your worst rooms, we wouldn't have been in that position. Very dissapointing experience for a hotel, resort of that nature.

Stunning!

Classificação TripAdvisor 5.0/5

931donna Avaliação certificada TripAdvisor

I spent a week at the Mantra on business. My room was small but comfortable. I found the reception staff incredibly helpful (Sand and Felipe in particular), and the location absolutely stunning. I now want to return for a holiday! Highly recommend

Relaxing long weekend on the beach at Kingscliff

Classificação TripAdvisor 5.0/5

Dana R Avaliação certificada TripAdvisor

I stayed in a one bedroom suite which was west facing and perfect for a winter stay. I had sun on the balcony all day. Love the location on the beach, just relaxing and taking long walks. Easy to walk out and get a coffee and breakfast in the morning at the cafes. Room was clean and well appointed very comfortable in winter. Summer I am guessing the bedroom would be much too hot without a aircon and only a fan., just a word of caution. All in all a perfect long weekend escape, I was visiting friends in the area and had some business to attend to as well. Thrilled that Ubers are now available in Kingscliff too, and only 15 minutes to Gold Coast airport.

NEVER, EVER HOST A WEDDING HERE !!!

Classificação TripAdvisor 1.0/5

Sara W Avaliação certificada TripAdvisor

My daughter paid this venue over $26,000 to host her wedding here. The wedding was booked 18 months in advance, yet we only learned the fireworks wouldn't be allowed as we entered the reception. These fireworks cost $1,000 !!! And this was just ONE of the team at Mantra- Salt's faux pars for such a prestigious, and memorable time. The bar man at the reception really was the tipping point! Several times throughout the evening he decided to close the bar, and cut everyone off after they had been paid for their upgraded drinks package. We had guests consistently coming up to my husband and I complaining about being refused a drink. This included high profile media people, and business owners. All of which have never been "cut off" before. It was highly embarrassing for us as a family. This same bar man got into a 'stare off' with me. To the point I actually asked him if he was "playing with me" This was in front of the assistant manager on shift. Until the bar was closed (by you) there was NO WATER AVAILABLE. I went to the bar several times to request water and was provided 1 glass at a time. Surey water should have been on every table?! RSA 101 Many guests had traveled from the UK to be there, including my 76-year-old in-laws, who were also refused a drink! On the morning of the wedding we requested additional champagne flutes. We were told they were coming...they never arrived! After the nuptials there was a ridiculously long wait for guests to have a drink. Up to 30 minutes, because they only had 1 bar staff for 80 guests! We have video footage of 2 bridesmaid being threatened to be "kicked out" because they were on the stage. The timings were out of sync, which meant the brides saw each other as they made their ways to the aisle. On top of the $26k they were paid for the wedding, Mantra-Salt also had a number of guests stay with you for 1 - 3 nights. Nice little earner for Mantra... Unfortunately, due to the treatment we all received by their barman, we all chose to spend our time and money at other establishments close by. Check in was a nightmare. So unorganized! Everyone was exhausted by the time they eventually got into their very old, and dated rooms. I met with the manager, Micky and a witness he brought at 10AM the following day to voice these concerns. This was a month ago - and I have still not received a response! Over priced Outdated Unprofessional DO YOURSELVES A FAVOUR AND CELEBRATE & STAY ELSEWHERE !!!!!

Dear Sara, Thank you for taking the time to tell us about your experience at the Mantra on Salt Beach. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mantra, we strive to provide a superior service experience for every customer, on every occasion, therefore your feedback is very important to us. We appreciate you sharing your concerns, and it is our hope that your feedback will enable us to improve our service across the board in the future. Sincerely, Ashley, Front Office Manager

Won't be staying again.

Classificação TripAdvisor 2.0/5

WendyC175 Viagem com amigos - Avaliação certificada TripAdvisor

Mantra at Salt Beach. I have stayed there twice a year for the past 5 years but this was the worst experience 1. Signage from the basement unclear which lift to use. Also a signage back to lobby is very poor. 2. No restaurant. 3. They have a bar that is never open in the evening and only occasionally for morning coffee. As an Accor member my friend was given free drinks tickets, but Mantra can't redeem them due to no working bar, and I was told I could redeem them at the hotel up the road. 4. My air conditioner wasn't working I froze all night even when I turned it up to 29 centigrade. 5. The TV wouldn't turn on in the morning. 6. There is a step into the bathroom about 3 centimetres high which was extremely dangerous. Trip hazard!! I don't know how they could be classed a 4 star resort. Way too expensive for what they offer.

Dear Wendy, Thank you for taking the time to tell us about your experience at Mantra on Salt. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mantra, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ashley, Front Office Manager

Em parceria com o TripAdvisor

Classificação dos usuários da internet

  • 1.209 comentários 9.4/10 Localização
  • 1.925 comentários 5.6/10 Quarto
  • 1.138 comentários 6.4/10 Serviço
  • 93 comentários 3.5/10 Wifi
  • 814 comentários 4.8/10 Conforto
  • 657 comentários 4.6/10 Limpeza
  • 323 comentários 5.3/10 Custo-Benefício
  • 254 comentários 4.3/10 Bar

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Preço inicial, para 1 pessoa por 1 noite na categoria de quarto apropriado próximo do preço, excluindo serviços adicionais e café da manhã. Corresponde ao menor preço público incluindo todas os impostos (IVA e taxa turística) da acomodação apropriada, encontrada hoje no site https://all.accor.com/, para uma hospedagem de uma noite nos próximos 20 dias. Variável dependendo do período e da disponibilidade. O preço é garantido somente no ato da reserva. Todas as reservas (do exterior) são pagas na moeda do país onde o hotel está localizado. Somente o valor confirmado no momento da reserva na moeda do país do hotel é garantido. Uma estimativa da conversão na sua moeda pode ser fornecida a você, mas não é contratual. No momento do pagamento, seu banco pode cobrar taxas bancárias e/ou taxas de câmbio.