曼特拉水之港酒店 4 星

客户意见评级 (ALL 评级) 4.5/5 836 评论

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3 Davidson Street, 4877 道格拉斯港, 澳大利亚

描述

酒店其他优惠

  • 靠近商店、餐厅和海滩

  • 4 个宽敞的游泳池

  • 免费烧烤和公共区

  • 空间宽敞、设施齐全的公寓，适合长住

  • 免费停车位

我们的客房

酒店位置

曼特拉水之港酒店

3 Davidson Street
4877 道格拉斯港
澳大利亚

GPS:-16.485091, 145.466119

电话
传真 +61 7 4099 0001

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 不允许携带宠物
  • 穿梭巴士
  • 无限网络
  • 空调
  • 100% 无烟酒店

4 游泳池

If you feel like a swim there's no need to even pack a towel when you book a deluxe Port Douglas swim-out room. Simply walk out the door of your accommodation onto a sunny pool deck and relax on the sun lounge or slip straight into the water.

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.5/5  836 评论

TripAdvisor 评级  4.0/5  1,684 评论

卓越奖 2023

Great place to stay.

Tripadvisor 评级 5.0/5

lindsay i 经 TripAdvisor 认证的评论

We stayed in the one bedroom spa room. For two nights. The room was fantastic clean had a full kitchen and laundry. Two ! Lounges and a spa overlooking the pool. The staff were truly amazing really friendly. It’s in the best location in Port Douglas. It’s the quiet part and s short walk to the beach. Overall great place to stay.

Dear Lindsay, Thank you for your fantastic review! We’re so glad to hear you enjoyed your one-bedroom spa room and found it clean and well-equipped. It’s wonderful to know that our staff made a positive impression and that you appreciated the quiet location close to the beach. We look forward to welcoming you back for another great stay! Sincerely, Emelia Rockliff General Manager, Mantra Aqueous

Wonderful stay at the Mantra Aqueous, Port Douglas

Tripadvisor 评级 5.0/5

Michelle K 经 TripAdvisor 认证的评论

This hotel is well located close to the hub of Port Douglas with everything within a short walking distance. Our apartment was clean and comfortable, with everything in working order. Check in and Check out was very efficient and all staff were very friendly, professional and helpful.

Thank you so much for your kind words! We’re thrilled to hear that you had a wonderful stay at Mantra Aqueous and enjoyed our convenient location in Port Douglas. It’s great to know that you found your apartment clean and comfortable, and that our team provided friendly and efficient service during your check-in and check-out. Your feedback means a lot to us! We hope to welcome you back for another fantastic stay in the future. Warm regards, Emelia Rockliff General Manager, Mantra Aqueous

Very comfortable and versatile

Tripadvisor 评级 5.0/5

staceye687 经 TripAdvisor 认证的评论

My mum and I shared room 15. The configuration was perfect for us, as it was actually 2 rooms with a common entrance opened up, so Mum was able to have 15B to herself. This meant she not only had her own bedroom, but her own bathroom, kitchenette, veranda, outdoor chairs and table, spa, sun lounge and pool ladder! I was in 15A (a double room in itself) and we used its much larger lounge, kitchen (full size with dishwasher), veranda and spa as our common area. Both bathrooms have walk-in showers. The pool isn't heated but it was in the sun from early morning so, even in August, I found the water plenty warm enough. It's always beautifully clean too, without noticeable chlorine, only slightly salty, good mix. Excellent location, next door to Zinc restaurant and bar, which is on the corner of Davidson and Macrossan Street. Short stroll to the beach. If you're not able to manage the walk all the way down Macrossan St to the inlet, there is a great shuttle bus service available (SR Coaches) to take you anywhere in Port Douglas for a fixed price of $8 one way or $14 return. Just call their mobile number to tell them where you are and they'll be there in a flash.

Dear Stacey, Thank you for sharing your detailed feedback about your stay with us! We’re delighted to hear that the configuration of Room 15 was perfect for you and your mum. It’s wonderful that you both enjoyed the privacy and amenities of your respective spaces. We’re also glad you found the pool to be warm and well-maintained, as we strive to keep it clean and inviting for all our guests. It’s great to know that our location worked well for you, with easy access to Zinc restaurant and the beach, as well as the convenient shuttle service. We appreciate you sharing that tip for future guests! Thank you once again for your kind words. We hope to welcome you both back for another comfortable stay in the future. Best regards, Emelia Rockliff General Manager, Mantra Aqueous

Room 2/5; Staff 5/5

Tripadvisor 评级 2.0/5

V8413CKmargareth 经 TripAdvisor 认证的评论

While I must say the staff were brilliant, helpful and polite, our room was of a very ordinary standard. We paid $419 per night for a week for a 1 bedroom swim out room. We had requested a room on the sunny side, but didn't get it; the pool on our side was ice cold and unusable by us. The couch was ready to be thrown out in the Council cleanup, it was stained and sank at the back. The outdoor white chairs were ingrained with dirt. The pool fence looked like a jail fence and again it was dirty. The TV didn't synchronize, but the staff managed to get a new tv, not a smart one, but at least it was watchable. To pay that much a night and have no cleaning done and to have to take your used towels back to reception to get fresh towels, they must be kidding. I recommend if you do stay, ask not to be in Room #6

Thank you for taking the time to share your experience with us. We’re glad to hear that our staff provided brilliant service and were helpful during your stay. However, I sincerely apologize that your room did not meet your expectations. Your feedback regarding the room's condition, including the couch and outdoor furniture, is invaluable, and I will ensure it is addressed with our maintenance team. We strive to provide a comfortable environment, and it’s clear we fell short in this instance. Regarding the pool temperature and cleaning service, I understand how important these aspects are for an enjoyable stay. I will share your comments with our management team as we continually look for ways to improve our guest experience. Thank you for your recommendation regarding Room #6; we appreciate your insights. We hope you might consider staying with us again, as we would love the opportunity to provide you with a more enjoyable visit. Warm regards, Emelia Rockliff General Manager, Mantra Aqueous

Just a small, dirty and outdated room. Very disappointed. Despite great location I wouldn’t stay here again.

Tripadvisor 评级 2.0/5

JulieO670 经 TripAdvisor 认证的评论

Great location and comfortable bed but that’s all you get! Barely enough room for our luggage the room was so small. No service whatsoever. No clean for 6 nights- had to ask for clean towels at reception. Room was small, dirty and smelt mouldy. We had booked through Qantas so reception wouldn’t move us to a better room. We asked 3 times if we could shift rooms and they said we got what we booked and there was nothing they could do.

Dear Julie, Thank you for sharing your feedback about your stay. I’m truly sorry to hear that your experience did not meet your expectations, despite the great location. It’s disappointing to know that your room felt small, outdated, and not up to standard. We strive to provide clean and comfortable accommodations, and I apologize that we fell short in this regard. Your comments about the lack of cleaning service and the room's condition will be taken seriously, as we work to improve our offerings. I understand your frustration regarding the room assignment. While we do our best to accommodate requests, I regret that we were unable to find a solution for you during your stay. Thank you for bringing these issues to our attention. We value your feedback and hope to improve for future guests. If you decide to give us another chance, I would love the opportunity to provide you with a better experience. Best regards, Emelia Rockliff General Manager, Mantra Aqueous

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其他网络用户评价我们的酒店

  • 440 评论 9.8/10 位置
  • 550 评论 7/10 房间
  • 378 评论 8.8/10 服务
  • 7 评论 7.8/10 上网
  • 246 评论 5.2/10 舒适度
  • 228 评论 6/10 清洁度
  • 214 评论 8.1/10 游泳池
  • 80 评论 8.3/10 运动休闲

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