曼特拉传统酒店 4 星

客户意见评级 (ALL 评级) 4.0/5 479 评论

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16 Warner Street, 4877 道格拉斯港, 澳大利亚

描述

酒店其他优惠

  • 位于镇中心

  • 免费烧烤和公共区

  • 宽敞且设施齐全的公寓

  • 室外泳游泳池和水疗中心

  • 靠近餐厅和酒吧

我们的客房

客房

酒店客房

  • 2 个人最多
  • 42 m² / 452 sq ft
  • 床上用品 1 x 大床
  • 大部分的住宿: 阳台

酒店位置

曼特拉传统酒店

16 Warner Street
4877 道格拉斯港
澳大利亚

GPS:-16.482759, 145.462916

电话
传真 +61 7 4084 2333

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 不允许携带宠物
  • 穿梭巴士
  • 无限网络
  • 空调
  • 100% 无烟酒店

游泳馆

Stretching over 1200 square metres, Mantra Heritage offers two Saltwater Lagoon Pools (one heated) as well as whirlpool spas. Soak up the sun in true North Queensland style as you enjoy relaxing in the water.

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.0/5  479 评论

TripAdvisor 评级  4.0/5  774 评论

Great Location, but for a Mantra Hotel - not up to standard.

Tripadvisor 评级 3.0/5

Girlioxo 经 TripAdvisor 认证的评论

Locality wise, Fabulous. Size of room, great. Amenities provided great. Pool was lovely. But the customer service at beginning and end along with the smell/cleanliness left alot to be desired. When we arrived, the office was closed despite being within displayed times on the door. We weren't given clear directions to the key safe for our room key, but after a walk around, managed to find it. As soon as we entered the lift to our floor, there was a damp smell as well as in the room. This stayed, enough that we got a plug in fragrance neutraliser for our stay. There was also obvious mould all in the shower, both on tiles and along the length of the screen door handles. The wifi regularly cut out and needed to be signed back into, given the duration of our stay it was very frustrating. After our departure, we realised we'd forgotten some things in our room fridge, whilst we can understand sometimes patrons may leave things for discarding- there were a number of large unused/unopened items that a courtesy call could have warranted. When called to ask, there wasn't even an attempt to confirm if still remaining or not. Disappointing stay given price and brand. Have stayed with many Mantra's in the past, will question in the future.

Good location

Tripadvisor 评级 4.0/5

Parko2023 经 TripAdvisor 认证的评论

We stayed for a couple of days in 1401. It was nice but a bit dated. The photos didn’t fully match the room. It was a perfect location for us and the price was reasonable. The pools were good but no back jets on the spas just bubbles under you. Nice outdoor kitchen

Holiday

Tripadvisor 评级 3.0/5

Aaron s 经 TripAdvisor 认证的评论

Pros- location,room nicely appointed, access to pools and friendly staff cons- pool and spa dirty needed cleaning We mentioned it to reception and they told us it was to be cleaned that day and it never happened), too much light from external light coming into bedroom even with blind down, stained cushions on lounge and had to ask daily for toilet paper, detergent and fresh towels and stayed 3 nights.

Excellent stay but be a little more attentive as to who your guests are

Tripadvisor 评级 5.0/5

Ange0015 Couples - 经 TripAdvisor 认证的评论

Excellent stay. Only weird part was that we checked out, then used the pool. When we walked back into reception, the bloke (assuming he was the manager) asked if we were staying at the property. But the girl that was there with him had just checked my partner out a couple hours prior. They didn’t seem busy at all. Just made us feel uncomfortable to say yeah, we were paid guests. Was an awkward end to what otherwise was an awesome stay. The room we got was absolutely wonderful. And our one-nighter (checking in Sat 27th Jan, checking out Sun 28th Jan) was very relaxing and just what we needed. The girl that checked us in was absolutely lovely.

Dear Ange, We very much appreciate your comments regarding your stay at the Mantra Heritage. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mantra Heritage

Great Location, friendly staff but upgrade needed

Tripadvisor 评级 3.0/5

Lesley B 经 TripAdvisor 认证的评论

Great location but bit of a lottery with room allocation. We had aircon problems which we eventually had recified and felt that furnishings, kitchen etc were okay but not so brilliant. Think the bathroom might have been upgraded but found the entire place a bit rambling. Big plus were the staff who were always friendly and helpful plus the location is really convenient. Not sure if units might be individually owned so guess its a lottery on room allocation. For location, hard to beat but hope for an upgraded room.

Dear Barkem, We very much appreciate your comments regarding your stay at the Mantra Heritage. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mantra Heritage

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其他网络用户评价我们的酒店

  • 275 评论 9.8/10 位置
  • 374 评论 5.2/10 房间
  • 224 评论 7.9/10 服务
  • 29 评论 2.8/10 上网
  • 164 评论 5.4/10 舒适度
  • 155 评论 2.7/10 清洁度
  • 143 评论 7.5/10 游泳池
  • 141 评论 4.2/10 设施

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