道格拉斯港海滩俱乐部珮璞酒店 5 星

客户意见评级 (ALL 评级) 4.4/5 1,015 评论

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20 22 Davidson Street, 4877 道格拉斯港, 澳大利亚

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酒店位置

道格拉斯港海滩俱乐部珮璞酒店

20 22 Davidson Street
4877 道格拉斯港
澳大利亚

GPS:-16.487221, 145.465807

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传真 +61 7 4087 1005

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酒店内
  • 游泳池
  • 停车
  • 不允许携带宠物
  • 餐厅
  • 健身中心
  • 无线网络
  • 空调
  • 早餐
  • 会议室
  • 100% 无烟酒店

KOKO POOLSIDE BAR and KITCHEN

Koko Poolside Bar and Kitchen prepares some of the freshest local reef and paddock produce in the tropics. This restaurant is open to the blue water and gentle breezes. Enjoy lunch on the cafe terrace or around the pool.

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我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.4/5  1,015 评论

TripAdvisor 评级  4.3/5  2,497 评论

Magical Stay in Port Douglas

Tripadvisor 评级 5.0/5

NewlyTurner 经 TripAdvisor 认证的评论

I was a little uncertain about whether this hotel would be a great fit for our family of 5 (kids aged 12, 14, 16), but I could not have been more pleased that we decided to stay in Port Douglas at this lovely hotel. First, the staff were so helpful and friendly. When we couldn’t get the TV to work, they lent us a cord to connect our computer to the TV. When we ran out of suntan lotion, they lent us some for the day. When we asked if we could continue using the hotel facilities as we waited for a night flight, they welcomed us, held our luggage, and showed us where we could shower before leaving. When it was pouring for days, they lent us a huge umbrella. The service was impeccable. We loved how close the hotel is to the beach (easy, quick walk out of the back entrance) and to the downtown area of Port Douglas. We walked to restaurants daily and were also able to walk home after our excursions arrived back in Port Douglas. We had dinner in the hotel restaurant one night and it was exactly what we needed for a crew with a wide range of food preferences. The pool is lovely, the landscaping gorgeous. Our three-bedroom suite was very comfortable, with a full kitchen that allowed us to prepare breakfast and picnic lunches. Thank you to the team for making our stay so special. We felt very well taken care of and hope to return someday.

Great Port Douglas spot

Tripadvisor 评级 5.0/5

Expat-traveller-HK 经 TripAdvisor 认证的评论

Pleasantly surprised by Peppers Port Douglas. We stayed in a dual key, two bedroom suite and there is plenty of room, great pool access and it is very clean. The resort is a little tired but it’s more than offset by the superb, friendly service and beautiful pool. Brekky is simple, but excellent quality. And it’s a lovely, easy walk into town or the beach. Only gripe is the terrible, ancient TV! Would absolutely stay again, it’s great.

Pleasant stay, but a few drawbacks

Tripadvisor 评级 4.0/5

Kate N 经 TripAdvisor 认证的评论

We stayed at Mantra Beach Club Port Douglas for two nights in a standard spa room. The property itself is nice, with a very tropical feel and lovely, well-maintained gardens. It’s about a 10-minute walk to the main street, where you’ll find restaurants, retail stores, and supermarkets. The hotel offers underground parking with designated spaces and lift access to each level, which was convenient. Our room was basic but clean and tidy, with plenty of lighting and enough space to move around comfortably. A highlight was the spa on the balcony, which felt private and was a lovely end-of-day luxury to relax in. The staff were pleasant, though nothing particularly stand-out. At times they did appear a little understaffed, as we often had to wait for service. One unexpected downside was the television setup. The TV did not have Chromecast or many local channels. When we contacted reception, we were advised that a cable was required to connect personal devices, but all cables had been loaned out at the time. While not having the TV fully functional wasn’t a major issue for us, it did feel like a significant negative for a large, family-focused resort. We were provided a cable the following night, but unfortunately it didn’t work. If you plan on streaming or using your own device, I’d recommend bringing your own chromecast or HDMI cable just in case. We didn’t end up using the pool, although it looked appealing. There were limited lounge chairs available and most were already taken, with the only other option being to place belongings on the sand. Overall, while the stay was fine, it’s unlikely we would return. This was mainly due to feeling underwhelmed by Port Douglas as a suburb and finding the resort itself not particularly “resort-like” or user-friendly for our needs or for the price.

Paid thousands got ants, unkept and will now go elsewhere

Tripadvisor 评级 1.0/5

Clem H 经 TripAdvisor 认证的评论

I chose Peppers Beach Club Port Douglas because of past stays and genuinely good experiences. I first stayed here in 2014 and several times in years that followed, when the resort felt polished and worth every dollar. Back then, the lagoon and sand was groomed and cleaned daily and absolutely impeccable. It was the centrepiece of the resort and it showed. The staff are still the best part of this place. Everyone I dealt with was friendly, accommodating, kind and completely fuss free. They deserve credit. Unfortunately, they are carrying a resort that has clearly been allowed to slide. I paid thousands of dollars for this stay and what I received was a second-rate experience that does not match the price, the branding, or the reputation Peppers still trades on. Kids being at the resort is completely fine. Families should enjoy themselves. Toys, pool noodles and noise are expected. What is not acceptable is the state of the lagoon, which is the tent pole of this resort. Each morning it looked neglected. Leaf litter across the sand. Leaves floating throughout the water. Pool noodles drifting unattended. Toys and pool equipment left strewn along the edge like no one bothered to reset the area overnight. This happened day after day. The photos speak for themselves. This is not weather. This is neglect. The lagoon and sand used to be groomed daily, it’s now clearly being axed as an afterthought and only if business critical. This is business critical. The rooms were not a refuge either, which matters in Port Douglas during wet season. Yes, you want to be out and about, but when the rain hits, the room should feel like an escape. Instead, even basic standards were missed. Rubbish that should have been removed was left behind, there were ants in the bathroom, and the overall condition fell short of what is being charged. The technology in the room is frankly embarrassing for a resort at this price point. The Samsung Smart TVs are not connected to the internet. They can be connected, but they are not. There is also no ability to cast from your own devices. This is clearly a cost saving decision. What makes this worse is that other guests have raised this repeatedly in reviews, the same responses keep appearing, and yet nothing changes. Feedback is being acknowledged and ignored. So don’t bother with copy and paste response. The wider property tells the same story. Garden signage is tired and dated. There are visible cracks and finishes that have been left for too long. Let’s look at Happy hour is another reality check needed. It’s hardly happy. Charging $10 for a Hahn Super Dry and calling it happy hour is not a special. It is normal pricing dressed up as a deal. Dining is equally uninspired. The menu is boring and forgettable, designed for quick turnaround rather than quality. It is hard not to think is this decline due to the Accor takeover. What once felt personal and well managed now feels like a brand being run by spreadsheets, where cost cutting is obvious and guests are expected to accept it. Port Douglas more broadly has dropped the ball too. The Douglas Chamber of Commerce appears absent. Even their own website does not clearly show who is in charge. No leadership, no accountability, no urgency. If I was a member of this chamber I’d be asking questions about what are they doing to fix the broader issues. Please do not respond with a copy and paste apology about valuing feedback or disappointment that my stay was crap. That will not cut it. Guests have been raising the same issues for sometime and nothing is being done. After ten years of visiting Port Douglas, it is obvious I now need to consider places like Airlie Beach or Noosa for my next Queensland escape. That should be ringing alarm bells. Queensland Tourism need to step in quickly before more damage is done. This is not the Peppers of 2014 or the many times I’ve stayed here previous. Not even close. At these prices, this standard is unacceptable, and Peppers and Accor should be embarrassed.

Great Getaway

Tripadvisor 评级 4.0/5

Y9475WCdavidd 经 TripAdvisor 认证的评论

Just back from a stay at Peppers Resort Port Douglas and honestly—loved it. The location close to the top of Macrossan Street is spot-on: close enough to wander down for dinner, far enough away so you don't get the noise. The Resort Beach Pool is fantastic—exactly what you want in Port Douglas. We spent a lots of time around here although seems busy of a weekend, not so much in the week, oh they do have a happy hour at Koko pool bar & restaurant, brilliant—saves you a massive $2 on certain drinks. Don’t spend it all at once! The food selection just average as well. Also, I genuinely don’t understand the complaints about children. We barely noticed any, and the ones we did see were just… being kids? It’s a resort, not a silent retreat. Our room (One Bedroom suite) was great—spacious, clean, comfy. No issues whatsoever. My only gripe—tiny one—is that it’s the 21st century. Load some apps on the TV! Give people Netflix/Stan/Prime so they can log in with their own accounts instead of being stuck with basic channels. All in all, we loved the place. This was our 4th trip to Port Douglas, but our first time staying at Peppers, and probably won’t be the last.

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其他网络用户评价我们的酒店

  • 404 评论 9.8/10 位置
  • 559 评论 6.9/10 房间
  • 539 评论 8/10 服务
  • 11 评论 1.4/10 上网
  • 388 评论 8.9/10 游泳池
  • 195 评论 5.5/10 舒适度
  • 186 评论 5.9/10 清洁度
  • 133 评论 6.5/10 早餐

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