Mercure Belgrade Excelsior 4 stars

Customer review rating (ALL Rating) 4.7/5 473 reviews

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Kneza Milosa 5, 11000 BELGRADE, Serbia

Description

Hotel extras

  • Located in the city center at walking distance to all major sites.

  • Free high speed WiFi and special features such as coffee and tea making facilities in rooms.

  • All rooms have minibar, safe, LED TV, slippers, hairdryer, opening windows and free WiFi.

  • Outstanding service, provided by our professional and friendly ambassadors.

  • Enjoy the tastiest locally inspired cuisine in our cozy restaurant.

Our accommodation(s)

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Hotel location

Mercure Belgrade Excelsior

Kneza Milosa 5
11000 BELGRADE
Serbia

GPS:44.809764, 20.465626

Telephone
Fax +381 11 3231951

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

IVO

Restaurant and Lounge IVO offers you international tastes paired with the best of Serbia. Guests can enjoy our local and international cuisine from 07:00 to 23:00.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.7/5  473 reviews

TripAdvisor Rating  4.5/5  915 reviews

Certificate of excellence 2023

Customer review rating 3.5/5

Anonymous Solo - Confirmed reviews ALL

The room was not enough clean

Dear Ms. A., Thank you for your feedback. We apologize for the cleanliness issues and would appreciate more details to address this better. Regarding the quality and availability of food and beverages, we are always looking for ways to improve and will take your suggestions into consideration. We hope to have a chance to host you again. Your Mercure Belgrade Excelsior team

Great stay

Customer review rating 5.0/5

Luisa Solo - Confirmed reviews ALL

The hotel is well located, close to restaurants, shops and a short walk to the main city center area. Staff is super friendly and helpful. Room is very comfortable, clean and clean with a nice view. It would be nice if the TV was a smart TV.

Dear Luisa, Thank you so much for your recent stay at our hotel and for taking the time to share your wonderful feedback. We are very happy to hear that you found our location convenient and enjoyed the nearby amenities and your room. Your kind words about our staff mean a lot to us. Your feedback about the TV is noted, and we appreciate your suggestion regarding a smart TV. We're always looking for ways to enhance our guests' experience, and your input helps us in that regard. We hope to have the pleasure of welcoming you back on your next visit to Belgrade. Your Mercure Belgrade Excelsior team

Feeling home in a Professional context

Customer review rating 5.0/5

Bernard Business - Confirmed reviews ALL

The entire team is working hard to make each stay a perfect experience! Looking forward to being back :)

Dear Bernard, Thank you so much for your wonderful review! We are delighted to hear that you felt at home during your stay and that our team's dedication made your experience so enjoyable. Your kind words about our commitment, professionalism, and warm atmosphere mean a lot to us. We will be sure to pass along your thanks to our entire team and especially to our housekeeping team for their outstanding service and flexibility. We can't wait to welcome you back for another wonderful stay! Your Mercure Belgrade Excelsior team

Good and short stay

Customer review rating 5.0/5

Ahmed E. Business - Confirmed reviews ALL

I stayed only one night and was not very lucky with the weather conditions, so I will not be able to comment on hotel location because I could not go out unfortunately. Hotel staff are more than perfect, can’t find words to describe their professionalism. Very supportive, very nice, kind and their rapid response to any request is remarkable. Hotel is very clean and quiet. Breakfast has different options suitable for different people. I enjoyed my stay there and I definitely recommend it for Belgrade visitors.

Dear Mr. Ahmed E., Thank you for taking the time to share your experience! We are very happy to hear that you enjoyed your stay with us, despite the weather conditions. It’s wonderful to know that our staff's professionalism and support made such a positive impression on you. Your recommendation means a lot to us, and we hope to have the pleasure of welcoming you back to Belgrade in better weather conditions. Safe travels and see you next time! Your Mercure Belgrade Excelsior team

Excellent stay in lovely location with wonderful staff

Customer review rating 5.0/5

Kg Couples - Confirmed reviews ALL

We were impressed by the hotel, the attention to detail and the historical atmosphere through old photographs.

Dear KG, Thank you so much for your wonderful review and for choosing our hotel for your birthday stay! We are thrilled to hear that you were impressed by our hotel, attention to detail, and the historical atmosphere. We are also glad you enjoyed the well-appointed room with its beautiful view and that you found all areas of the hotel spotless. It was our pleasure to make your stay special and provide the hospitality you needed after a long day. We strive to provide exceptional service, and it’s gratifying to see that our efforts to upgrade your room, leave a personal message, and surprise you with a cake were appreciated. We appreciate your kind words and look forward to welcoming you back for another excellent stay. Sincerely, Your Mercure Belgrade Excelsior Team

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Other web-users rate our hotel

  • 267 reviews 9.2/10 Location
  • 307 reviews 8/10 Room
  • 398 reviews 9.6/10 Service
  • 7 reviews 9.5/10 WiFi
  • 131 reviews 8.9/10 Breakfast
  • 112 reviews 8.3/10 Cleanliness
  • 68 reviews 8.2/10 Vibe
  • 16 reviews 8.5/10 Bar

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.