道格拉斯港海神庙铂尔曼水疗度假酒店 5 星

客户意见评级 (ALL 评级) 4.3/5 898 评论

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道格拉斯港海神庙铂尔曼水疗度假酒店 - Image 1
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Mitre Street, 4877 道格拉斯港, 澳大利亚

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酒店其他优惠

在道格拉斯港海神庙铂尔曼水疗度假酒店里尽情享受放松。客人可在 AQUA 餐厅享受现代澳大利亚美食、在池畔酒吧小酌一杯、享受有线上网及无线网络服务、24 小时客房服务以及网络中心和健身中心。

我们的客房

单间公寓

单间公寓水疗房

  • 2 个人最多
  • 床上用品 1 x 特大床
  • 景色: 拥有高尔夫景观 或者 拥有泻湖景观

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酒店位置

道格拉斯港海神庙铂尔曼水疗度假酒店

Mitre Street
4877 道格拉斯港
澳大利亚

GPS:-16.52604, 145.472916

电话
传真 +61 7 4084 3599

抵达和交通

酒店服务

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酒店内
  • 游泳池
  • 停车
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

ALUCO RESTAURANT AND BAR

坐在 AQUA 餐厅，欣赏泻湖泳池的壮丽风光。我们将为您提供带国际风味且独具特色的现代澳洲菜。AQUA 提供品种繁多的葡萄酒酒单，供应来自世界各地的葡萄酒。

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.3/5  898 评论

TripAdvisor 评级  4.0/5  2,274 评论

Family holiday.

Tripadvisor 评级 3.0/5

Paul B 经 TripAdvisor 认证的评论

Resort was nice toilet and showers needed better cleaning for a 5 star resort . service average and over priced wouldn’t go back. I would go overseas than Port Douglas Bali or Thailand for the next trip. Over all I would be giving Port Douglas a miss and see other parts of the country. Lots of respect ad works which slows everything down.

Outside 5 star, inside a different story

Tripadvisor 评级 3.0/5

kerrie S 经 TripAdvisor 认证的评论

The resort is beautiful with a stunning pool which gives an outlook which would be recognisably 5 star to international travellers. Inside the apartments is quite a different story. We encountered chipped and patched areas in the bath and cabinets. The shower is in the bath and quite high up. As a person in my 60s who has hd a hip replacement I found it quite nerve racking. The furniture is tired, uncomfortable and stained. I needed to bring a pillow from the bedroom to manage sitting for more than 10 minutes. Provisions are the bare minimum. No salt and pepper for example. The placemats are stained and grubby. The cleaning service is laughable. They make the bed and change the towels but don’t sweep the floors or clean down surfaces. They are in and out in 5 minutes. The breakfast, for more than $40 per head, has deteriorated from past stays. The fruit on offer is cut up melons and pineapple, there used o be citrus fruits and a wider selection. The bread for toasting is all a commercial tasteless brand where there used to be freshly baked sourdough. On the plus side are the made to order omelettes and fairly decent barista made coffee. Sitting having coffee and looking at the view is indeed a highlight. The staff are all lovely, and eager to please. I had a great massage at the spa, but like everything here, not cheap. The restaurant was just ok, with high prices, and service which doesn’t match, for example, having to ask twice for cutlery for our side dishes. Avoid the coconut pannacotta!! For $19 we got a strange rubbery dish with tasteless bits of melon on top. (Maybe the leftovers from breakfast!!) We come back here most years which may seem strange given all of the above. We know by now to take the good with the bad. The pool area and gardens are something special. The distance from town doesn’t worry us too much, we love walking into town along the gorgeous beach. But I guess we know by now what we will get, we like the convenience of an apartment where we can cook for ourselves some nights, and not that sure there is anything better. Just feel that visitors thinking they will get 5 star in the same scale as Bali and Fiji will be dismayed and disappointed, so do be aware of the downsides of this resort.

Dear Bellissi, Thank you for taking the time to share your feedback from your recent stay with us. We genuinely appreciate your insights and are glad to hear that you enjoyed the stunning pool, the beautiful gardens, and the service from our staff. However, we're truly sorry to learn about the issues you encountered during your stay. Your comments regarding the condition of the apartments, the cleaning service, and the breakfast are concerning and will be addressed with our team. We strive to provide a consistently high standard of comfort and cleanliness, and it’s clear we fell short in these areas. It’s great to hear that you enjoyed the massage at the spa and found the coffee and omelets to your liking. We’ll pass on your kind words to our staff who work hard to ensure a pleasant experience for our guests. Thank you again for taking the time to provide your feedback & we hope that we have the pleasure of welcoming you back to the resort in the not too distant future. Kind Regards Joe Spellissy Assistant Manager PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE ST, PORT DOUGLAS, QLD 4877

Best resort in North Queensland. Our favourite spot as a family.

Tripadvisor 评级 5.0/5

Diana M 经 TripAdvisor 认证的评论

Beautiful resort, clean rooms and great destination for a family. Food in the restaurant was fantastic and cocktails at the pool bar on a beautiful day is unmatchable. Thank you to the reception team for looking after us. Will can't wait to return in December.

Dear dianamo9205ZK, Thank you ever so much for your kind words, which have been a pleasure to read. We are delighted to learn that each element of your stay was enjoyable and that you enjoyed your visit to The Pullman Port Douglas Sea Temple Resort & Spa. Thank you for taking the time to leave this review, we will all look forward to welcoming you back again in the not too distant future. Kind Regards Joe Spellissy Assistant Manager PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE ST, PORT DOUGLAS, QLD 4877

Fabulous experience for start to finish !

Tripadvisor 评级 5.0/5

Shauna M Couples - 经 TripAdvisor 认证的评论

Amazing ! We had the most incredible time here. The staff were so approachable and friendly from start to finish! The resort itself was stunning and we especially loved the pool area. Thank you for the most relaxing stay. Can’t wait to come back !!

Dear Shauna M, Many thanks for the lovely review and for taking the time to share your experience with us. On behalf of everybody here at The Pullman Port Douglas Sea Temple Resort & Spa, thank you for your kind comments which I have shared with the entire team. We hope it is not too long before we have the pleasure of welcoming you back again. Kind Regards Joe Spellissy Assistant Manager PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE ST, PORT DOUGLAS, QLD 4877

Not Quite 5 stars

Tripadvisor 评级 3.0/5

LeoGuy60 经 TripAdvisor 认证的评论

Contrary to prior practice this year we decided to book a "5 star" resort some distance from the town of Port Douglas. In my humble view, Sea Temple Resort is a classic example of a venue that is not quite a resort, not quite a hotel and not quite villa accommodation. It is a mixture of all 3 and this has resulted in a few "pros" and quite a few "cons". This will be a long review, so apologies in advance, but need to comprehensive for the benefit of fellow travellers. Please note that we were placed in Unit/Villa 154 - I suspect that not all Sea Temple 2 bedroom villas with a private plunge pool will be identical (as these are clearly individually owned and not all owned by the Resort) so some of the comments may be specific to that room: PROS - nice size villa - the photos on the website are accurate. Spacious rooms; - good size TV in living room with a smaller one in main bedroom; - reasonably good sound proofing when doors are shut (kids in the pool next door made a bit of noise) however, scraping of chairs and footsteps from the above unit were quite annoying; - a great resort pool - good for kiddies, but beware if you get a unit near the kids end of the pool - quite noisy; - easy access to 4 mile beach. CONS - Parking - we were told that there was no allocated parking. Being 6 kilometres from the town of Port Douglas many guests had cars. It is a free for all when getting a car park. In some cases, you might end up parking 150 metres from your room. Even more galling is that we discovered one of the garages was in fact allocated to rooms 153/154 (even though this was not mentioned when we checked in) - all this did was result in a game of cat and mouse with the car from room 153!; - Outdoor area lacks maintenance - pool tiles need a good clean. Covered in a film of grime. Also, found what appeared to be an insect nest on one of the chairs (see photo); - This apartment is not appropriate for someone with mobility issues- the shower is in the bath, which means having to step in and over the bathtub edge - might be tricky for older people; - no fan in the bathroom - even if we opened the windows and left the bathroom door open, it would steam up like a turkish sauna and cover everything in the bathroom with a film of moisture (including the towels); - A lack of any instructions - there is an "Accor" channel on the TV but it was not operational (see photo). There are no instructions provided on using any appliances of note; - for a fully contained unit, the lack of utensils, plates and bowls was an issue - there is the bare minimum; - only one toilet - not a major con, but it is in the bathroom - if you are sharing this villa with another couple, might need a roster to be put in place; - only very limited extras - for example, no salt or pepper, limited coffee pods, limited dishwashing powder - we were staying for two weeks; - A disconnected smart TV - whilst the resort provides wi-fi (which is of average strength) there is no internet. A 5 star resort should as a rule provide a connected smart TV. We had to purchase a HDMI cord and connect the TV to a laptop to watch netflix, etc. - the outdoor pool lounges lacked cushions - again, a 5 star resort should generally have cushions for those hard plastic lounges; - no inhouse food service/menu - which is manageable but when we did go to the restaurant bar for an evening drink, service was so/so - at one stage we had to get up and order another round; - we opted not to pay for an inclusive breakfast - in my view, overpriced and the buffet was fairly limited (by 5 star standards); - the private pool is not heated - and the water was actually quite cold; - no pool umbrella - have to shift the lounge around intermittently to get sun. - there is daily room service, but it is very, very cursory - there was dust on the desk that had been there for some time. The "cleaners" only really come in to change towels (and bed sheets on request) and do a very quick clean - no vacuuming or mopping. Hit or miss with replacing coffee pods, tea, rubbish bags or dishwashing and laundry powder. My take is that unit 154 is individually owned and each unit will probably reflect the investment decided upon by the owner. I am sure, for example, that other units might have a connected smart TV. Overall, at approximately $800 per night (for a 2 bedroom, one bathroom villa with a small private pool), I thought the villa was overpriced. That said, we took the time to check out other resorts such as the Ramada, Silkari Lagoons, etc and they weren't as good as the Sea Temple (but they are cheaper). My suggestion is that if you are prepared to stay so far out of town, look at hiring a house - many of these (3 bedrooms and pool) were going for as little as $500 per night - and you are likely to get more privacy, more room, a dedicated carpark/garage and a heated pool)! The alternative venue that we swear by is Coconut Lodge in Macrossan Street - this is a true 5 star venue - however, it is very expensive and generally booked out a year in advance (we booked Sea Temple because nothing was available at Coconut Lodge).

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其他网络用户评价我们的酒店

  • 184 评论 7/10 位置
  • 537 评论 6.1/10 房间
  • 597 评论 7.5/10 服务
  • 27 评论 1.1/10 上网
  • 307 评论 8.4/10 游泳池
  • 295 评论 6.2/10 食物
  • 199 评论 3.3/10 清洁度
  • 157 评论 7.2/10 早餐

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