曼特拉水之港酒店 4 星

客户意见评级 (ALL 评级) 4.5/5 845 评论

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3 Davidson Street, 4877 道格拉斯港, 澳大利亚

描述

酒店其他优惠

  • 靠近商店、餐厅和海滩

  • 4 个宽敞的游泳池

  • 免费烧烤和公共区

  • 空间宽敞、设施齐全的公寓，适合长住

  • 免费停车位

我们的客房

酒店位置

曼特拉水之港酒店

3 Davidson Street
4877 道格拉斯港
澳大利亚

GPS:-16.485091, 145.466119

电话
传真 +61 7 4099 0001

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 不允许携带宠物
  • 穿梭巴士
  • 无限网络
  • 空调
  • 100% 无烟酒店

4 游泳池

If you feel like a swim there's no need to even pack a towel when you book a deluxe Port Douglas swim-out room. Simply walk out the door of your accommodation onto a sunny pool deck and relax on the sun lounge or slip straight into the water.

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.5/5  845 评论

TripAdvisor 评级  4.0/5  1,686 评论

卓越奖 2023

Modern hotel in central location

Tripadvisor 评级 4.0/5

C7964ROkarend 经 TripAdvisor 认证的评论

Clean modern room. Our room had a balcony and jacuzzi, TV and small kitchenette. Tea/coffee provided. Rooms can be serviced for an additional fee. Reception open from 8 til 6pm. Friendly staff. 2 large pools. 1 minute walk to Macrossan street.

Poorly run establishment

Tripadvisor 评级 1.0/5

patrickwS2541VO 经 TripAdvisor 认证的评论

To call the day before a booking and demand we upgrade due to your own oversight was super unprofessional. Generally when a business stuffs up and inconveniences their customer they'll be forthcoming in making sure their needs are met, but we received absolutely nothing. To go with this, the room had a heap of mould. The pictures, the bathroom ceiling the lamps and part of the balcony, had very obviously established mould that has just been ignored. The only lift was also broken for half a day, and no general communication email was sent out. I know it's only a 3 story building, but it made getting to and from the car a major hassle with a pram, there was literally no alternative for elderly and people with a disability, so you'd think a general email to all current guests explaining the issue and a general ETA would be a given.. All up, I am super disappointed in a bunch of things that are pinned to a poorly run establishment rather then bad luck, so I'll be both avoiding mantras for a bit and letting others know about the this particularly poor one.

Dear Patrick, Thank you for taking the time to share your feedback about your recent stay at Mantra Aqueous. I’m truly sorry for the miscommunication regarding the bedding arrangements. I had sent out an email to apologise for this oversight, and we appreciate your understanding in these situations. As one of the few properties in Port Douglas with an elevator, we did not anticipate the inconvenience caused by its unexpected outage. I want to assure you that we acted quickly, with a technician arriving on-site the same day to resolve the issue. We understand how challenging this was, particularly for guests with prams or mobility issues, and we regret any hassle it caused. I also appreciate your comments regarding cleanliness. We take these matters seriously and will be addressing them with our housekeeping team immediately. Your feedback is invaluable in helping us improve our services. If you’d like to discuss your experience further, please don’t hesitate to respond back to my direct email. Thank you for your understanding, and we hope to have the chance to welcome you back in the future. Sincerely, Emelia Rockliff General Manager, Mantra Aqueous

Great place to stay.

Tripadvisor 评级 5.0/5

lindsay i 经 TripAdvisor 认证的评论

We stayed in the one bedroom spa room. For two nights. The room was fantastic clean had a full kitchen and laundry. Two ! Lounges and a spa overlooking the pool. The staff were truly amazing really friendly. It’s in the best location in Port Douglas. It’s the quiet part and s short walk to the beach. Overall great place to stay.

Dear Lindsay, Thank you for your fantastic review! We’re so glad to hear you enjoyed your one-bedroom spa room and found it clean and well-equipped. It’s wonderful to know that our staff made a positive impression and that you appreciated the quiet location close to the beach. We look forward to welcoming you back for another great stay! Sincerely, Emelia Rockliff General Manager, Mantra Aqueous

Wonderful stay at the Mantra Aqueous, Port Douglas

Tripadvisor 评级 5.0/5

Michelle K 经 TripAdvisor 认证的评论

This hotel is well located close to the hub of Port Douglas with everything within a short walking distance. Our apartment was clean and comfortable, with everything in working order. Check in and Check out was very efficient and all staff were very friendly, professional and helpful.

Thank you so much for your kind words! We’re thrilled to hear that you had a wonderful stay at Mantra Aqueous and enjoyed our convenient location in Port Douglas. It’s great to know that you found your apartment clean and comfortable, and that our team provided friendly and efficient service during your check-in and check-out. Your feedback means a lot to us! We hope to welcome you back for another fantastic stay in the future. Warm regards, Emelia Rockliff General Manager, Mantra Aqueous

Very comfortable and versatile

Tripadvisor 评级 5.0/5

staceye687 经 TripAdvisor 认证的评论

My mum and I shared room 15. The configuration was perfect for us, as it was actually 2 rooms with a common entrance opened up, so Mum was able to have 15B to herself. This meant she not only had her own bedroom, but her own bathroom, kitchenette, veranda, outdoor chairs and table, spa, sun lounge and pool ladder! I was in 15A (a double room in itself) and we used its much larger lounge, kitchen (full size with dishwasher), veranda and spa as our common area. Both bathrooms have walk-in showers. The pool isn't heated but it was in the sun from early morning so, even in August, I found the water plenty warm enough. It's always beautifully clean too, without noticeable chlorine, only slightly salty, good mix. Excellent location, next door to Zinc restaurant and bar, which is on the corner of Davidson and Macrossan Street. Short stroll to the beach. If you're not able to manage the walk all the way down Macrossan St to the inlet, there is a great shuttle bus service available (SR Coaches) to take you anywhere in Port Douglas for a fixed price of $8 one way or $14 return. Just call their mobile number to tell them where you are and they'll be there in a flash.

Dear Stacey, Thank you for sharing your detailed feedback about your stay with us! We’re delighted to hear that the configuration of Room 15 was perfect for you and your mum. It’s wonderful that you both enjoyed the privacy and amenities of your respective spaces. We’re also glad you found the pool to be warm and well-maintained, as we strive to keep it clean and inviting for all our guests. It’s great to know that our location worked well for you, with easy access to Zinc restaurant and the beach, as well as the convenient shuttle service. We appreciate you sharing that tip for future guests! Thank you once again for your kind words. We hope to welcome you both back for another comfortable stay in the future. Best regards, Emelia Rockliff General Manager, Mantra Aqueous

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其他网络用户评价我们的酒店

  • 448 评论 9.8/10 位置
  • 556 评论 6.9/10 房间
  • 385 评论 8.7/10 服务
  • 8 评论 6.9/10 上网
  • 255 评论 5.2/10 舒适度
  • 231 评论 6.1/10 清洁度
  • 211 评论 8.2/10 游泳池
  • 83 评论 7.8/10 运动休闲

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