Mercure Palermo Centro 4 stars

Customer review rating (ALL Rating) 4.3/5 653 reviews

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Mercure Palermo Centro - Image 1
Mercure Palermo Centro - Image 2
Mercure Palermo Centro - Image 3
Mercure Palermo Centro - Image 4
Via Mariano Stabile 112, 90139 PALERMO, Italy

Description

Hotel extras

  • Free WIFI 60 mega throughout the hotel

  • Your dog is welcome here. Dog Station ready for our 4-legged friends!!

  • Our continental breakfast is available every day!

  • Champions League ed Europa League in the Lobby Tv!

  • Lovely bistro with typical Sicilian cuisine!

Our accommodation(s)

Hotel location

Mercure Palermo Centro

Via Mariano Stabile 112
90139 PALERMO
Italy

GPS:38.123982, 13.360426

Telephone
Fax +39 091 611 6822

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Shuttle
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Bar I'm

Relax with family or friends, meet your colleagues at the hotel bar. You will find a wide selection of delicious drinks, Sicilian wines and craft beers.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  653 reviews

TripAdvisor Rating  4.0/5  2,507 reviews

a comfortable spot in central Palermo

TripAdvisor rating 4.0/5

June J TripAdvisor review

The hotel is in a great location and its easy to walk from here to Palermo's main attractions. The hotel was clean, the beds were comfy and the reception staff were very helpful. Our room was a little dated and the furniture had seen better days but that was not really a problem. The cardboard cups provided in the room were no use, glasses and cups needed, we stole 2 glasses from the breakfast room but had to buy 2 tea cups. Breakfast is only OK, the same thing everyday and the queue for tea and coffee as there are no machines and one girl trying to make everyone's drink to order gets very busy takes so it can take a long time and the drinks are cold. No rolling toaster made toast a long process too. Its not a hotel I would return to unless breakfast was sorted out

A nice central hotel

TripAdvisor rating 5.0/5

SerenaT641 Friends getaway - TripAdvisor review

This hotel is great value, we had a room in the annexe over the road , which was lovely , staff were helpful, room nice with all you need , could perhaps do with adding some English tv channels but it didn’t spoil anything, the location is great within east Ealing distance of everything and just by the 101 bus stop from the train station ,breakfast was goos with a good choice of items , I would stay here again and recommend.

Perfect location and hotel for exploring Palermo

TripAdvisor rating 4.0/5

DebS530 Solo travel - TripAdvisor review

I have just had a week at this hotel as a solo traveller. After reading reviews on this site, I was a bit hesitant at check in when they told me I would be in the adjacent building. I was walked over by a staff member (it’s across the road) and what a pleasant surprise. Huge room and bathroom which you want for a week. It was so quiet and so close to everything. Palermo was beautiful and as a single, older woman, I felt safe walking everywhere, even at night. I would go over to the main hotel - and yes, it is busy with tours - every morning for breakfast and the staff were attentive even though they are busy. This hotel is a Mercure, so expect tour companies to use it. If you don’t like that, pay for a more exclusive hotel. I can’t understand the complaints on here about the other building - even the lift which I only used once was perfect fine. The rooms are on the first floor so not sure why the lift is even used other than arrival and departure. I would definitely recommend this hotel for location, price, spotlessly clean rooms and friendly and caring staff - well done to all ☺️

Excellent hotel

TripAdvisor rating 5.0/5

Paulo Z TripAdvisor review

Excellent hotel, great stuff, vicinity of everything you want to visit in Palermo. Spacious rooms, great A/C. Hotel looks after your car and that’s what you need in crowded city like Palermo. Sure, we will be back.They have a impeccable service and hospitality of your staff made our retreat most enjoyable. We were very impressed by the responsiveness of you and your staff from the planing stage till the end.

Not recommended

TripAdvisor rating 2.0/5

Storyteller219067 TripAdvisor review

This was the first hotel that Gate 1 chose for their "deluxe" tour to Sicily. I don't understand the 4 star rating. I would give it 2 1/2 stars at best. For a hotel that caters to big tour groups, only 1 person behind the desk spoke English. The A/C in the rooms (I had 2 rooms during my stay) was completely inadequate, so the rooms were too warm to sleep comfortably. While the second room was a nice size, the first room was very very small with a view of the fire escape of the building next door. The breakfast was very mediocre, and there was a long line for coffee, which they actually ran out of the first morning. How does an establishment run out of coffee knowing in advance that large groups of people are staying there. The hotel is centrally located, but so are several better hotels. This hotel was a big disappointment.

Dear Storyteller219067, Thank you for taking the time to share your feedback regarding your recent stay at Mercure Palermo Centro. We sincerely apologize for the issues you encountered during your stay. We are sorry to hear that you were disappointed with the room size and view, as well as the air conditioning. We strive to provide comfortable and well-maintained rooms for all our guests, and we regret that we fell short in this instance. Your comments regarding the breakfast experience and coffee shortage have been noted, and we will work on improving our service to better accommodate large groups in the future. Our staff aims to offer the best service possible, and we will address the language barriers to ensure smoother communication for all our international guests. We appreciate your feedback as it helps us identify areas for improvement, and we hope to have the opportunity to welcome you back and provide a better experience. Best regards,

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Other web-users rate our hotel

  • 950 reviews 9.1/10 Location
  • 1,109 reviews 7.5/10 Room
  • 953 reviews 9/10 Service
  • 25 reviews 7.4/10 WiFi
  • 712 reviews 7.8/10 Breakfast
  • 683 reviews 7.2/10 Comfort
  • 400 reviews 7.3/10 Cleanliness

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