Bonjour Valued Guest, First of all thank you for your high rating, the Sofitel Cairo Downtown Nile team as well as the hotel management will be looking forward to your next visit. We were very pleased that hard work leaves good memory in our guests’ experience. I do hope that we will have the opportunity once again to serve you in the very near future. Cordially, Iman El Gabaly Director of Guest Experience

Dear Valued Guest, This is just a short note to thank you for taking the time to fill your after stay survey and sharing with us your experience. We are glad that you had a Magnifique stay. It is always a great pleasure to receive such compliments, as it truly serves as a motivational factor in striving to achieve excellence. Please rest assured that your high ratings will be shared with all our Heartist who contributed to the success of your stay. Referring to your breakfast & weddings disturbance comments, first please allow me to express my sincerest apology and rest assured that matter will be referred immediately to the hotel's Director of Front Office for rectifications and consideration on guests rooms blocking on similar occasions. I do hope that we will have the opportunity once again to serve your goodself in the very near future. Wishing you a magnifique day, Sincerely yours, Iman El Gabaly Director Guest Experience

Dear Valued Guest, It was a pleasure to have the chance to host your goodself during your recent stay I would like to thank you most sincerely for taking the time to share your experience at Sofitel Cairo Downtown Nile. Your high rating will be influential to further exceed your expectation on your next stay. I do hope that we will have the opportunity once again to serve you in the very near future. Sincerely yours, Iman El Gabaly Director of Guest Experience

Dear Valued Guest, It was our pleasure having the chance to have you with us. We are glad to hear you fully enjoyed your experience at the hotel. It is always a great pleasure to receive such high ratings from our distinguished guests, as it truly serves as a motivational factor in striving to achieve excellence. Thank you for making Sofitel Cairo Downtown Nile your choice. We look forward to welcome you back soon! Magnifique Regards, Iman El Gabaly Director of Guest Experience

Dear Valued Guest, This is just a short note to thank you for taking the time to fill your after stay survey and sharing with us your experience, commending the services of the Hotel’s Heartist through our online satisfaction survey. It is always a great pleasure to receive such compliments from a distinguished guest as your goodself, as it truly serves as a motivational factor in striving to achieve excellence. Please rest assured that your ratings will be shared with all concerned for them to be proud and see how hard work pays off. I do hope that we will have the opportunity once again to serve your goodselves in the very near future. Sincerely your, Iman El Gabaly Director Guest Experience

Bonjour Valued Guest, First of all thank you for your nice comment, the Sofitel Cairo Downtown Nile team as well as the hotel management will be looking forward to your next visit. We were very pleased that hard work leaves good memory in our guests’ experience. I do hope that we will have the opportunity once again to serve you in the very near future. Cordially, Iman El Gabaly Direcot of Guest Experience

Dear Valued Guest, This is just a short note to thank you for taking the time to share with us your experience. We have taken into consideration your comment regarding the transfer issue, please accept our sincerest apologist and note that the limo service is handled by a third party. We look forward to welcome you back at Sofitel Cairo Downtown Nile. Sincerely, Iman El Gabaly Director of Guest Experience

Dear Valued Guest, We are glad to hear you fully enjoyed your experience at the hotel. It is always a great pleasure to receive such compliments, as it truly serves as a motivational factor in striving to achieve excellence. I do hope that we will have the opportunity once again to serve you in the very near future. Cordially; Iman El Gabaly Director of Guest Experience

Dear Valued Guest, It was our pleasure having the chance to have you with us. We are glad to hear you fully enjoyed your experience at the hotel. It is always a great pleasure to receive such compliments, as it truly serves as a motivational factor in striving to achieve excellence. We all look forward to be of service to you once again at Sofitel Cairo Downtown Nile. Sincerely yours, Iman El Gabaly Director of Guest Experience

Dear Valued Guest, Thank you for your nice comments, assuring you that for your next visit we will make sure that will keep up to your expectations. Sofitel Cairo Downtown Nile team as well as the hotel management will be looking forward to your next visit. Cordially, Iman El Gabaly Director of Guest Experience

Dear Esteemed Guest, I would like to thank you most sincerely for taking the time to share your experience at Sofitel Cairo Downtown Nile. Your high rating will be influential to further exceed your expectation on your next stay. I do hope that we will have the opportunity once again to serve you in the very near future. Sincerely yours, Iman El Gabaly Director of Guest Experience

Dear Valued Guest, First of all thank you for taking the time to share your experience following your recent stay at Sofitel Cairo Downtown Nile, our team as well as the hotel management will be looking forward to your next visit. Rest assured that we have shared your constructive comments with the Director of Rooms for improvement. We look forward to welcoming you back soon and create many more Magnifique memories for you. Sincerely, Iman El Gabaly Director of Guest Experience

Dear Valued Guest, First of all thank you for taking the time to share your experience following your recent stay at Sofitel Cairo Downtown Nile, our team as well as the hotel management will be looking forward to your next visit. Please accept our apology, rest assured that we have taken into consideration your comments regarding your stay, noting that all necessary rectifications will be applied. On the other hand, we would like to acknowledge the few points of your stay that did not fully meet your expectations and they will be shared with our teams for immediate improvement and resolution, as we continuously strive to deliver the highest quality service. We look forward to welcoming you back soon and create many more Magnifique memories for you. Sincerely, Iman El Gabaly Director of Guest Experience

Dear Esteemed Guest, I would like to thank you most sincerely for taking the time to share your experience at Sofitel Cairo Downtown Nile. Your high rating will be influential to further exceed your expectation on your next stay. I do hope that we will have the opportunity once again to serve you in the very near future. Sincerely yours, Iman El Gabaly Director of Guest Experience

Dear Value Guest, First of all thank you for your nice comment! The whole Sofitel Cairo Downtown Nile team as well as the hotel management will be looking forward to your next visit. Allow me to sincerely apologize to your goodself for failing to meet your expectations with regard to some points of your stay, whilst at the same time I thank you for taking the time to bring this issue to our attention. I do hope that we will have the opportunity once again to serve you in the very near future. Cordially; Iman El Gabaly Director of Guest Experience

Dear Valued Guest, I would first of all like to thank you for choosing Sofitel Cairo Downtown Nile and for taking the time to complete our survey, rating us exceptionally. We are so glad to hear the hotel, team and restaurants were up to your expectations. Thank you also for your constructive comment. Please rest assured that it was shared with the department head concerned for future improvement. We look forward to welcoming you back again in the near future.

Dear Valued Guest, I would first of all like to thank you for choosing Sofitel Cairo Downtown Nile, for taking the time to share your valuable opinion with us and for an exceptional survey rating, as it is with guests’ feedback that we are continuously able to monitor and enhance our services. Thank you for your constructive comment. Please rest assured that we will look into it for further improvement. We look forward to welcoming you back again in the near future.

Dear Valued Guest, It was our pleasure having the chance to have you with us. Rest assured that all your constructive comments relevant to the room facilities to the Director of Housekeeping and Director of Engineering for improvement. We all look forward to be of service to you once again at Sofitel Cairo Downtown Nile. Sincerely yours, Iman El Gabaly Director of Guest Experience

Dear Esteemed Guest, I would first of all like to thank you for choosing Sofitel Cairo Downtown Nile, for taking the time to share your valuable opinion with us and for a high survey rating, as it is with guests’ feedback that we are continuously able to monitor and enhance our services. We are so glad that our services and team were up to your expectations and please rest assured that your constructive comment has been shared with the Director of Engineering for further improvement. Thank you again for your visit and we look forward to welcoming you again in the near future.