Dear G., Thank you for sharing your feedback following your family stay at Rixos Al Mairid Ras Al Khaimah. We are pleased to know that you enjoyed the room design, the cleanliness of our beach, and the friendliness of our team. However, we sincerely regret that certain aspects of your stay did not meet your expectations. Please accept our apologies for the concerns regarding room housekeeping, the quality of the à la carte dining, and the replenishment of in-room amenities such as slippers and soap. Your comments are important to us and will be shared with the relevant teams for their attention and follow-up as we continue to improve our services. Thank you for recognising the efforts of our team. We hope to have the pleasure of welcoming you and your family back for an even more enjoyable experience. Warm regards, Ismail Alcay General Manager Rixos Al Mairid Ras Al Khaimah

Dear K., Thank you for your excellent rating and for sharing your feedback following your family stay at Rixos Al Mairid Ras Al Khaimah. We are delighted that you enjoyed the comfort of your accommodation, the cleanliness of our resort, and the service provided by our team. Your kind words are a wonderful encouragement to our colleagues. We also appreciate your suggestions regarding the soup selection, international beverages, entertainment, and other facilities. Your feedback is valuable and will be shared with the relevant teams for their consideration as we continue to enhance our guest experience. Thank you for recommending us. We look forward to welcoming you and your family back for another comfortable and enjoyable stay. Warm regards, Ismail Alcay General Manager Rixos Al Mairid Ras Al Khaimah

Dear R., Thank you for sharing your feedback following your family stay at Rixos Al Mairid Ras Al Khaimah. We are pleased to know that you enjoyed our food selection, well-maintained beach, attentive lifeguards, and the prompt service of our buggy team. It is especially encouraging to hear that you felt the care and warmth of our colleagues throughout your stay. At the same time, we sincerely apologize for the inconveniences you experienced with the air conditioning, the condition of the beach towels, and the consistency of housekeeping. We also appreciate your comments regarding the beverage selection. Your feedback will be shared with the relevant teams for their attention and follow-up. Thank you for bringing these matters to our attention. We hope to have the opportunity to welcome you and your family back and provide an even more comfortable and enjoyable experience. Warm regards, Ismail Alcay General Manager Rixos Al Mairid Ras Al Khaimah

Dear N., Thank you for your perfect rating and for sharing your lovely feedback following your family stay at Rixos Al Mairid Ras Al Khaimah. We are delighted to know that you had a wonderful holiday and that all aspects of your stay met your expectations. Your appreciation means a great deal to our team and encourages us to continue creating memorable experiences for our guests. Thank you for your trust and recommendation. We look forward to welcoming you and your family back to Rixos Al Mairid for another wonderful stay. Warm regards, Ismail Alcay General Manager Rixos Al Mairid Ras Al Khaimah

Dear Anna T., Thank you for sharing your feedback following your recent stay at Rixos Al Mairid Ras Al Khaimah. We are delighted to hear that you enjoyed our villa accommodation, beautiful beach, and sea views. It is especially pleasing to know that our team made a positive impression through their helpfulness, friendliness, and dedication, contributing to a comfortable and enjoyable stay. We also appreciate your constructive feedback regarding the food variety and cocktails served at our bars. Your comments have been noted and will be shared with the relevant teams for their review and consideration. Thank you for your kind recommendation and for choosing to stay with us. We look forward to welcoming you back for another memorable experience. Warm regards, Ismail Alcay General Manager Rixos Al Mairid Ras Al Khaimah

Dear Oksana U., Warm greetings from Rixos Al Mairid Ras Al Khaimah! Thank you for sharing your lovely feedback. We are delighted that you enjoyed your beautiful villa, the pleasant surprise of your accommodation upgrade, and the cleanliness and comfort of our resort. It is especially heartwarming to know that the team at Arela Bar made your evenings memorable with their warm smiles and attentive service, leaving you with such wonderful memories. We sincerely appreciate you bringing the missing teaspoon and your feedback regarding the entertainment program to our attention. Your comments have been noted and will be shared with the relevant teams for further improvement. Thank you once again for choosing Rixos Al Mairid Ras Al Khaimah for your family holiday. We look forward to welcoming you back for another memorable experience. Warm regards, Ismail Alcay General Manager Rixos Al Mairid Ras Al Khaimah.

Dear Ms.Kseniia, Thank you for taking the time to share your detailed feedback following your recent stay at Rixos Al Mairid Ras Al Khaimah. We are delighted to hear that you enjoyed your stay, particularly the spacious accommodation, beautiful waterfront villa, lovely views, varied buffet selection, and attentive service from our team. It is wonderful to know that you also appreciated the availability of sun loungers across the beach and pool areas. We also appreciate your constructive comments regarding the fish selection and fruit quality. Your feedback has been noted and will be shared with our culinary team for their review and consideration. Thank you once again for your kind recommendation. We look forward to welcoming you back for another enjoyable stay in the future. Warm regards, Ismail Alcay General Manager Rixos Al Mairid Ras Al Khaimah

Dear Ms.Olga, Thank you for sharing your wonderful feedback following your recent stay at Rixos Al Mairid Ras Al Khaimah. We are delighted to know that you and your family had a fantastic vacation and enjoyed our rooms, delicious and varied culinary offerings, and attentive service. It is especially pleasing to hear that the assistance of our Russian-speaking team made your stay more comfortable and convenient. Your kind words are a great encouragement to our entire team. We truly appreciate your recommendation and look forward to welcoming you and your family back for another memorable stay. Warm regards, Ismail Alcay General Manager Rixos Al Mairid Ras Al Khaimah

Dear Oleg D., Warm greetings from Rixos Al Mairid Ras Al Khaimah! Thank you for sharing such wonderful feedback. We are delighted to know that you enjoyed our beautiful surroundings, clean beach, diverse dining options, and attentive service from our team. It is especially rewarding to hear that your requests were handled promptly and that our culinary offerings made such a positive impression. At the same time, we sincerely apologies for the occasions when bath towels were not replenished and for the unpleasant sewer smell you experienced. We also regret that our kids’ services did not fully meet your expectations. Your comments have been noted and will be shared with the relevant teams for further attention. Thank you once again for your kind recommendation. We truly appreciate your feedback and look forward to welcoming you and your family back for another memorable stay. Warm regards, Ismail Alcay General Manager Rixos Al Mairid Ras Al Khaimah.

Dear Tamara M., Warm greetings from Rixos Al Mairid Ras Al Khaimah! Thank you for your continued trust in Rixos and for choosing to stay with us once again. We are delighted to know that you enjoyed the comfort of your room, the quality and variety of our dining, and the attentive service of our team. Your kind recognition of our colleagues at reception and the Italian restaurant is truly appreciated, and we will be pleased to share your compliments with them. At the same time, we sincerely appreciate your honest feedback regarding the entertainment program and music around the beach. We are sorry that these aspects did not meet your expectations and that the available activities left you wanting more. Your comments are valuable, and we will share them with the relevant team for their consideration as we continue working to enhance the overall guest experience. It is always a pleasure to welcome guests who feel at home with Rixos wherever they travel. Thank you once again for your loyalty and thoughtful feedback. We look forward to welcoming you back for another wonderful stay, with an even more enjoyable entertainment experience. Warm regards, Ismail Alcay General Manager Rixos Al Mairid Ras Al Khaimah.

Dear Elena K., Warm greetings from Rixos Al Mairid Ras Al Khaimah! Thank you for sharing your thoughtful feedback. We are delighted to know that you enjoyed our coastal setting, comfortable accommodation, and the attentive service provided by our team. Your appreciation of our buggy drivers, Housekeeping colleagues, and reception team is especially valued, and we will be pleased to share your kind words with them. We also appreciate your constructive comments regarding the variety of dishes and restaurant service. Please accept our apologies if these aspects did not fully meet your expectations. Your feedback has been noted and will be shared with the teams as we continuously strive to enhance our guests’ dining experiences. Thank you for recommending our resort. We look forward to welcoming you back to Rixos Al Mairid for another enjoyable stay. Warm regards, Ismail Alcay General Manager Rixos Al Mairid Ras Al Khaimah.

Dear Marat B., Warm greetings from Rixos Al Mairid Ras Al Khaimah! Thank you for your wonderful feedback. We are delighted to know that you appreciated the attentive and courteous service of our team, the quality of our dining, and the beauty of our beach. Your kind words mean a great deal to us and motivate us to continue creating memorable experiences for our guests. We look forward to welcoming you back to Rixos Al Mairid for another exceptional stay. Warm regards, Ismail Alcay General Manager Rixos Al Mairid Ras Al Khaimah.

Dear Mr. B., Warm greetings from Rixos Al Mairid Ras Al Khaimah! Thank you very much for your wonderful feedback. We are delighted to know that you enjoyed every aspect of your stay and that the quality of our facilities, the friendliness of our team, and the attentive service provided throughout your visit met your expectations. Your kind words are truly appreciated and serve as a great encouragement to our entire team. We are especially pleased to hear that you look forward to returning, and we cannot wait to welcome you back to Rixos Al Mairid Ras Al Khaimah for another exceptional and memorable stay. Warm regards, Ismail Alcay General Manager Rixos Al Mairid Ras Al Khaimah.

Dear Ms. Z., Warm greetings from Rixos Al Mairid Ras Al Khaimah! Thank you very much for sharing your lovely feedback following your recent stay with us. We are delighted to know that you enjoyed the beauty and spaciousness of our resort, the well-maintained grounds, and the comfort of your room. It is especially rewarding to hear that your stay gave you the opportunity to truly relax and recharge, while enjoying our delicious culinary offerings. Your kind words are sincerely appreciated by our entire team. Thank you for choosing Rixos Al Mairid Ras Al Khaimah, and we look forward to welcoming you back for another relaxing and memorable experience. Warm regards, Ismail Alcay General Manager Rixos Al Mairid Ras Al Khaimah.

Dear Varvara I., Warm greetings from Rixos Al Mairid Ras Al Khaimah! Thank you for choosing to return to our resort for a second visit and for taking the time to share such detailed and thoughtful feedback. We are delighted to know that you and your children enjoyed the warm hospitality of our team, the culinary offerings and desserts, our bars, pools, beach, and the activities organized by our Kids & Teens Club and Entertainment teams. It is especially rewarding to hear that our colleagues made your children’s stay enjoyable and that our team assisted with your lost belongings, extra blankets, and air-conditioning concerns. At the same time, we sincerely appreciate your constructive comments regarding the evening entertainment, the availability of children’s playgrounds, the buffet selection, and the cleanliness of the area near your villa. Please accept our apologies that the bird droppings were not addressed when you brought them to our colleague’s attention. We understand the importance of maintaining clean surroundings throughout the resort, and your feedback has been shared with the relevant teams for their review and follow-up. Thank you once again for your continued trust in Rixos and for recognizing the efforts of our team. We truly value your feedback and hope to welcome you and your family back for an even more enjoyable stay in the future. Warm regards, Ismail Alcay General Manager Rixos Al Mairid Ras Al Khaimah.

Dear Galina Z., Warm greetings from Rixos Al Mairid Ras Al Khaimah! Thank you very much for your kind feedback. We are delighted to know that you enjoyed our beautiful location, spacious and well-maintained grounds, and the variety of swimming pools available throughout the resort. It is equally rewarding to hear that our service met your expectations. Your appreciation means a great deal to our team and encourages us to continue creating memorable experiences for our guests. Thank you once again for choosing Rixos Al Mairid Ras Al Khaimah. We look forward to welcoming you back for another wonderful stay. Warm regards, Ismail Alcay General Manager Rixos Al Mairid Ras Al Khaimah.

Dear Mikhail M., Warm greetings from Rixos Al Mairid Ras Al Khaimah! Thank you very much for sharing your wonderful feedback following your recent stay with us. We are delighted to know that you enjoyed the comfort and convenience of our villas, with their easy access to the beach, as well as the well-equipped rooms and daily replenishment of amenities. It is also a pleasure to hear that our friendly and efficient team contributed to such a fantastic experience and that you particularly enjoyed our à la carte dining experiences. We truly appreciate your kind words and are pleased that you had such a memorable stay with us. Thank you for choosing Rixos Al Mairid Ras Al Khaimah, and we very much look forward to welcoming you back for another wonderful experience. Warm regards, Ismail Alcay General Manager Rixos Al Mairid Ras Al Khaimah.

Уважаемая Аниса, Благодарим Вас за столь подробный отзыв и за искренние слова благодарности в адрес наших сотрудников, багги-водителей и, конечно, за высокую оценку наших баров и прекрасного моря. Нам очень приятно, что, несмотря на некоторые недочёты, общее впечатление от отдыха осталось хорошим. Нам очень жаль, что некоторые моменты Вашего пребывания не оправдали ожиданий. Мы хотели бы внести ясность и прокомментировать поднятые Вами вопросы. Мы прекрасно понимаем, как изнурительно ожидание номера после ночного перелёта, особенно с маленьким ребёнком. Хотим отметить, что мы постарались сделать всё возможное и предоставили Вам номер раньше официального времени заселения, чтобы Вы могли как можно скорее отдохнуть. Мы искренне рады, что смогли пойти навстречу, и сожалеем, если ожидание всё же показалось Вам долгим. Мы зафиксировали Ваши комментарии о сложностях со связью с ресепшен, включая и день, когда произошёл технический сбой. Ваша обратная связь крайне важна для нас, и эта информация уже передана нашим техническим службам и команде ресепшен. Наша цель — обеспечить бесперебойную связь для каждого гостя. Мы приносим искренние извинения за то, что качество уборки и состояние пола не соответствовали высоким стандартам Rixos, особенно с учётом наличия песка. Мы незамедлительно передали Ваши замечания руководителю службы housekeeping для проведения дополнительного контроля. В подобных ситуациях, пожалуйста, не стесняйтесь обращаться на ресепшен — мы всегда готовы оперативно направить горничную для повторной уборки. Мы благодарны за Ваше понимание и тёплые слова в адрес наших водителей багги. Поскольку виллы расположены в дальней части территории отеля, поездка действительно занимает в среднем 10–15 минут, и в пиковые часы время ожидания может увеличиваться. Мы постоянно работаем над оптимизацией этого процесса, и Ваш отзыв помогает нам в этом. Нам жаль, что разнообразие меню в будние дни не произвело на Вас должного впечатления. Ассортимент в наших ресторанах формируется с учётом загрузки отеля, и Ваши ценные замечания уже переданы шеф-повару для тщательного пересмотра предложения в будние дни. Аниса, мы искренне благодарим Вас за то, что Вы нашли время поделиться Вашими впечатлениями. Мы очень ценим обратную связь от наших гостей. Мы будем искренне рады видеть Вас и Вашу семью снова и сделаем всё возможное, чтобы Ваш следующий отдых в Rixos полностью оправдал самые высокие ожидания. С уважением, Iana Front Office Manager

Dear Svetlana T., Warm greetings from Rixos Al Mairid Ras Al Khaimah! Thank you very much for your wonderful feedback following your recent stay with us. We are delighted to know that you enjoyed everything about the hotel and were particularly pleased with the warm and attentive service provided by our team. Your kind words and appreciation mean a great deal to us and will certainly be shared with the entire team. It is truly rewarding to know that our colleagues contributed to making your experience so enjoyable. Thank you once again for your generous support and lovely recognition. We very much look forward to welcoming you back to Rixos Al Mairid Ras Al Khaimah for another memorable stay. Warm regards, Ismail Alcay General Manager Rixos Al Mairid Ras Al Khaimah.