Dear Tatiana K., Thank you for taking the time to share your feedback and for choosing Rixos Bab Al Bahr once again after your previous stay in 2021. We are regretted to learn that your recent experience did not meet your expectations, especially as you chose our resort to celebrate your birthday. Regarding the birthday cake, our team had arranged a complimentary birthday cake for you and attempted to deliver it to your room. However, the room was displaying a "Do Not Disturb" sign, which prevented our colleagues from entering or disturbing your privacy. The cake was therefore delivered at the earliest available opportunity once we were able to reach you. Concerning celebration arrangements, while we are pleased to offer complimentary birthday amenities, special table decorations and enhanced celebration setups are optional services provided by external suppliers and are therefore subject to additional charges. These offerings may vary between resorts and destinations within the Rixos brand. Our resort offers multiple dining venues, daily themed dinners, live cooking stations, various meat and seafood options, fresh fruits, salads, and international cuisines throughout the week. Fish and seafood are available daily as part of our buffet offerings, and our culinary team is always happy to assist guests with special requests whenever possible. With regard to entertainment, our animation and evening programs are designed to accommodate the diverse preferences of our international guests and include live music performances, DJs, family activities, sports programs, children's entertainment, themed events, and seasonal shows. While we understand that entertainment preferences are highly personal, many of our guests appreciate the relaxed family-oriented atmosphere that our resort provides. We sincerely appreciate your kind recognition of our housekeeping team and restaurant staff. Your compliments regarding their service, professionalism, and dedication will certainly be shared with them. Although we regret that this visit did not leave the same impression as your previous stay, we thank you for your feedback and wish you all the best in your future travels. Best Regards, Anastasiia Avramchuk Guest Relation Supervisor

Dear Nadezhda S., Thank you for your positive feedback regarding your vacation at our hotel. We are glad that you and your family were satisfied with the level of service, the quality of food, and the convenience of the QR code system. Your kind words inspire our team to continue providing a high level of service. We hope to see you again at Rixos Bab Al Bahr for another unforgettable holiday. Sincerely, Anastasia Avramchuk Guest Relations Supervisor

Dear Igor E., Thank you for your positive feedback regarding your stay at the Rixos Bab Al Bahr hotel. We are sincerely pleased to learn that you were satisfied with the attention of our staff and the cleanliness of the hotel. Ensuring a high level of service and comfort for our guests is our top priority, and your words confirm that we are moving in the right direction. It is gratifying to hear that you appreciated the variety of dishes in our restaurant, as well as the atmosphere of the Lobby bar. We strive to offer our guests a wide selection of both local and international dishes, so that everyone can find something to their taste. We are also glad that you enjoyed the live music and relaxing ambiance in the bar. We particularly value your comments on the children's animation. Our team is dedicated to making the vacation for children unforgettable, and we are happy that your children enjoyed the program. Your recommendations to friends and family are very important to us, and we would be delighted to welcome you and your family back to our hotel. We hope that your next visit will be just as memorable, and we will be able to once again provide you with our best service. We look forward to the opportunity to welcome you back to Rixos Bab Al Bahr. Sincerely, Anastasia Avramchuk Guest Relations Supervisor

Dear Ms. C., Thank you very much for your wonderful feedback and for recommending Rixos Bab Al Bahr to fellow travellers. We are delighted to know that you had such a memorable stay with us and that our team made you feel warmly welcomed from the moment of arrival. It is especially pleasing to hear that you appreciated the early check-in, the attentive service of our colleagues, and your beautiful sea-view room in Building 1. We can imagine how enjoyable it must have been to relax on your balcony in the evenings while taking in the view of the Arabian Gulf. We are also delighted that our culinary offering was one of the highlights of your stay. We are pleased that you enjoyed the daily selection of seafood, including prawns, squid and mussels, as well as our variety of fish, lamb, chicken and beef. Thank you as well for recommending our Meat Point and Fish Bone à la carte restaurants. We are particularly happy that you enjoyed the Ribeye steak at Meat Point and had a great experience at our seafood restaurant. We appreciate your comments regarding the Dubai Mall transfer. Our transportation services and schedules may change according to the current operational programme, and we are pleased that you were still able to combine your Dubai excursion with some shopping time. It is wonderful to know that you found our adults-oriented pool with the sea view a good option for relaxing, while also recognising our resort as a comfortable destination for families with young children. Our range of family facilities and activities is an important part of the Rixos Bab Al Bahr experience. We are equally pleased that you appreciated the daily housekeeping service and the overall cleanliness of your accommodation. Thank you once again for your kind words, recommendation and recognition of our team. We truly look forward to welcoming you and your family back to Rixos Bab Al Bahr for another fantastic holiday. Sincerely, Anastasia Avramchuk Guest Relations Supervisor

Dear Sergei P., Thank you for sharing your detailed feedback following your stay with us. We appreciate that you highlighted several positive aspects of your experience, including the imported beverage selection, the beachfront barbecue, the air conditioning, and your experience at our à la carte steak restaurant. Regarding the room location, road-facing rooms are part of our available room inventory, and room location is subject to the booked category and availability. We understand that external traffic noise may be noticeable in some locations; however, traffic and road conditions outside the resort are beyond the hotel's control. Our Guest Relations team is always available during the stay to assist with such requests where possible. Regarding the dining experience, we would like to share that our culinary offering includes a broad selection of international dishes, live cooking stations, themed concepts and several specialty restaurants. Our chefs are also available to discuss individual preferences, dietary requirements and specific requests and to prepare suitable alternatives whenever possible. While we understand that individual tastes differ. We are pleased that you enjoyed our imported alcohol selection and beachfront barbecue concept. As for the beach and sea, our beachfront area is regularly maintained by our teams. As a family-oriented resort, we welcome guests of all ages, and our team continuously works to maintain a clean and pleasant environment for everyone Our teams are trained to provide attentive service, and asking guests to share feedback should always be handled appropriately and without creating any pressure. The matter has been shared with the relevant department for review. We regret that certain aspects of your stay did not meet your expectations. At the same time, we appreciate the opportunity to clarify the points raised and to acknowledge the positive aspects you experienced. We truly appreciate your feedback and look forward to welcoming you and your family back for another stay. Best Regards, Anastasiia Avramchuk Guest Relation Supervisor

Dear Irina Z., Thank you for your positive feedback about our hotel. We are pleased to learn that your family had a pleasant time and was satisfied with the comfort of our accommodations. Your positive emotions and desire to return to us are very important to us. We always strive to provide our guests with unforgettable experiences. We look forward to welcoming you again for another exceptional stay at Rixos Bab Al Bahr. Sincerely, Anastasia Avramchuk Guest Relations Supervisor

Dear Larisa K., Thank you for sharing your feedback following your stay at Rixos Bab Al Bahr. Our housekeeping team follows established daily cleaning procedures, and rooms are serviced throughout the stay. Should a guest feel that any aspect of housekeeping requires additional attention, our Guest Relations and Housekeeping teams are always available to address the matter promptly during the stay. We encourage our guests to contact us directly so that any concern can be inspected and resolved without delay. Our resort provides a broad selection of international dishes, live cooking stations, themed concepts, and several specialty restaurants. Our chefs are also available to discuss individual dietary requirements and preferences and to prepare suitable alternatives whenever possible. Regarding smoked salmon, it is available daily during breakfast at Meat Point Restaurant as part of the regular breakfast offering. At the main buffet restaurant, it is available upon request, which allows our team to provide it freshly to guests who specifically request it. With regard to food for younger guests, our culinary team can assist families with suitable options and individual requests. Parents are welcome to approach our chefs directly, and our Guest Relations team is always available to coordinate assistance. As for entertainment, Rixos Bab Al Bahr offers a daily program covering activities and entertainment for different age groups, including dedicated children's activities through Rixy Kids Club. We are pleased that you recognized the efforts of the children's team, even though you personally found the program not fully aligned with your expectations. We appreciate your feedback, although we believe that several aspects of our offering are not accurately reflected in your review. Nevertheless, your observations have been noted and will be shared with the relevant departments. Thank you for choosing Rixos Bab Al Bahr. Sincerely, Anastasia Avramchuk Guest Relations Supervisor

Dear Olimpiada S., Thank you for your delightful feedback regarding your recent stay at Rixos Bab Al Bahr. We are thrilled to hear that you enjoyed the comfortable accommodations, the courteous service from our staff, the restaurant experience, and the hotel grounds. Your positive impressions are greatly appreciated and motivate us to maintain our high standards of hospitality. We look forward to welcoming you back for another exceptional stay at Rixos Bab Al Bahr. Best Regards, Anastasiia Avramchuk Guest Relation Supervisor

Dear Iana K., Thank you for your delightful feedback. We are thrilled to hear that you found our accommodations comfortable and reminiscent of home. It is our priority to provide a warm and inviting atmosphere for all our guests. Your kind words inspire us to maintain high standards in hospitality. We look forward to welcoming you back for another exceptional stay at Rixos Bab Al Bahr. Best Regards, Anastasiia Avramchuk Guest Relation Supervisor

Dear Ruslan K., Thank you very much for sharing your detailed feedback and for giving us such a positive rating. We are delighted to hear that you enjoyed our spacious resort grounds, food, warm sea, cleanliness, and the friendly service provided by our team. It is especially pleasing to know that you found many of our colleagues able to assist you in Russian. Regarding the beach towels, we appreciate your observation. Our beach and pool teams continuously monitor towel availability and replenish supplies throughout the day, particularly during busy periods. Your comments regarding their condition have also been noted and shared with the relevant team. With regard to the à la carte reservations and information about the resort, we would like to clarify that all essential information about our facilities, dining venues, activities, services, and guest benefits is available through the QR code provided upon arrival, which is integrated into your hotel wristband. This allows guests to access the information throughout their stay without needing to carry an additional card or document. We also understand that there is a lot of information to discover in a resort of our size. Our Guest Relations team is always available in the lobby and will be delighted to personally explain the available facilities, restaurants, activities, reservation procedures, and any other services, as well as provide recommendations according to each guest's preferences. We appreciate your suggestion regarding a dedicated hotel application and will certainly take your feedback into consideration. Thank you once again for your kind comments and valuable suggestions. We sincerely look forward to welcoming you back to Rixos Bab Al Bahr for another enjoyable stay. Best Regards, Anastasiia Avramchuk Guest Relation Supervisor

Dear Natalia F., Thank you for taking the time to share your thoughts regarding your recent stay at Rixos Bab Al Bahr. We are delighted to hear that you enjoyed the spacious rooms, the quality of our cleaning services, and the friendly demeanor of our staff. Your feedback about the variety of our dining options and the condition of some beach towels has been duly noted. We appreciate your observations as they help us enhance our guest experience. We look forward to welcoming you back for another exceptional stay at Rixos Bab Al Bahr. Best Regards, Anastasiia Avramchuk Guest Relation Supervisor

Dear Konstantin K., Thank you for your positive feedback regarding your recent stay with us. It brings us great joy to learn that you appreciated our friendly staff, dining options, and the amenities we offer for children. We value your comments about the housekeeping and water pressure issues, as they are essential for enhancing our guest experience. Your insights are invaluable to us. We look forward to welcoming you back for another exceptional stay at Rixos Bab Al Bahr. Best Regards, Anastasiia Avramchuk Guest Relation Supervisor

Dear Anna T., Thank you very much for your wonderful feedback and for rating your experience with us. We are delighted to hear that you found everything to be top notch and that you enjoyed your stay at Rixos Bab Al Bahr. Regarding your comment about the salmon, we would like to share that smoked salmon is available daily during breakfast at Meat Point Restaurant as part of the regular menu. At the main buffet restaurant, smoked salmon is available upon request, which is why our team brought it to you separately. We appreciate you sharing your observation, as guest feedback is always valuable to us. We hope to have the pleasure of welcoming you back again soon for another enjoyable stay. Best Regards, Anastasiia Avramchuk Guest Relation Supervisor

Dear Aibek M., Thank you for taking the time to share your feedback following your stay at Rixos Bab Al Bahr. We are genuinely regretted to learn that certain aspects of your experience did not meet your expectations. In particular, we regret your perception of the service received during check-in. Please be assured that your comments have been shared with the relevant management team, and additional coaching and training will be arranged to ensure our service standards are consistently delivered. At the same time, we greatly appreciate your recognition of our housekeeping and service teams. It is encouraging to know that you found your room clean, requests were handled promptly, and our colleagues were helpful, polite, and attentive throughout your stay. Regarding the resort atmosphere, Rixos Bab Al Bahr is a large family-oriented beachfront resort that welcomes guests from many different countries. We were also concerned to read your comments about our dining experience. Our culinary offering includes multiple restaurants, daily themed dinners, live cooking stations, international cuisine, seafood, meat selections, fresh fruits, salads, and dedicated children's and dietary options. While we understand that culinary preferences differ from guest to guest, we continuously monitor feedback to further enhance our offerings. With regard to your departure day, we would like to share that our Ultra All-Inclusive package is provided for the duration of the booked stay and concludes at the official check-out time of 12:00 noon. For guests wishing to continue enjoying resort facilities and lunch after check-out, we offer a departure package at an additional charge. These conditions are communicated as part of the resort's operating procedures and are applied consistently to all guests. Our beach is cleaned and maintained daily by dedicated teams throughout the day. Nevertheless, as the beach is a natural outdoor environment, external factors such as tides, sea currents, weather conditions, and items brought in by the sea can occasionally affect its appearance between scheduled cleaning rounds. While we regret that your overall impression did not reflect the experience we aim to provide, we sincerely appreciate your feedback as it helps us identify areas for further improvement. We thank you for your visit and wish you all the best in your future travels. Best Regards, Anastasiia Avramchuk Guest Relation Supervisor

Dear Elena M., Thank you very much for taking the time to share your feedback following your stay at Rixos Bab Al Bahr. We are delighted to know that you enjoyed your accommodation and that overall everything was wonderful. We also appreciate your kind comments regarding our dining offering and hope to welcome you back during the cooler months of May or October. Regarding your comment about lunch on the day of departure, please kindly note that our All-Inclusive package includes lunch on the day of arrival, while on the departure day the package concludes at the standard check-out time of 12:00. As your departure was at 14:10, lunch was therefore not included in the package. For guests who wish to enjoy lunch and resort facilities upon departures, we are pleased to offer package at a special rate of AED 100 per person. Thank you once again for your kind review and for choosing Rixos Bab Al Bahr. We sincerely hope to have the pleasure of welcoming you back to our resort in the future. Best Regards, Anastasiia Avramchuk Guest Relation Supervisor

Dear Iuliia B., Thank you for sharing your feedback. Our Ultra All-Inclusive package is valid until 12:00 noon on the departure day, in line with the standard check-out time. This information is stated in the booking terms and is communicated to our partner travel agencies prior to guests’ arrival. Therefore, the departure-day meal plan is not an unexpected restriction introduced during the stay. For guests who wish to remain at the resort after check-out and continue enjoying our food and beverages, we do offer a special departure-day package at AED 100 per person, valid from 12:00 to 17:00, which includes lunch and beverages. This provides guests with the option to extend their resort experience at a significantly reduced rate. We would also like to share that our team does not prevent guests from enjoying the resort without reason. Our colleagues are required to follow the applicable meal-plan and access procedures consistently for all guests. Regarding your comments about the beach, the resort is situated on Marjan Island and offers a designated beachfront area. Natural sea conditions, water temperature and swimming conditions can vary depending on the season, weather, tides and other environmental factors. We appreciate your positive comments regarding the cleanliness and upkeep of the resort and the quality of the food. At the same time, we respectfully disagree with the suggestion that our policies constitute disrespect towards guests. These conditions are established in advance and communicated through the booking channels to ensure transparency before arrival. We remain committed to providing a consistent experience and applying our policies fairly to all our guests. Best Regards, Anastasiia Avramchuk Guest Relation Supervisor

Dear Aleksei C., Thank you for taking the time to share your positive feedback regarding your recent stay with us. We are delighted to hear that you enjoyed the service and had a pleasant experience at Rixos Bab Al Bahr. Our team strives to provide exceptional hospitality, and it is gratifying to know that we met your expectations. We look forward to welcoming you back for another exceptional stay at Rixos Bab Al Bahr. Best Regards, Anastasiia Avramchuk Guest Relation Supervisor

Dear Frolovam A., Thank you for taking the time to share your feedback and for choosing Rixos Bab Al Bahr for your holiday. We are delighted to know that you enjoyed your stay overall and appreciated the cleanliness of the resort, our spacious territory, animation program, and especially our à la carte restaurants. Your positive comments are greatly appreciated and will be shared with our team. At the same time, we thank you for highlighting the areas where you believe improvements can be made. We regret any inconvenience caused by the Wi-Fi connectivity in certain outdoor areas of the resort. As a large beachfront property, signal strength may occasionally vary depending on location and network demand, and your comments have been noted for further review. Regarding the à la carte restaurant reservation process, we understand your concerns. Reservations are available daily through our QR code system from 11:00 AM to 5:00 PM and are subject to availability. Due to high demand, some restaurants and preferred dining times may fill quickly. We continuously review guest feedback regarding this process and appreciate your comments as we work to improve the overall experience. Thank you once again for your valuable feedback. We are pleased that you had an enjoyable stay and hope to have the opportunity to welcome you back to Rixos Bab Al Bahr in the future. Best Regards, A. Avramchuk Guest Relation Supervisor

Dear Evgenii T., Thank you for taking the time to share your feedback regarding your recent stay at Rixos Bab Al Bahr. It is gratifying to hear that you found our hotel and staff to be commendable. We strive to provide a high standard of service and guest satisfaction. We acknowledge your concerns regarding the late check-in process. This policy is in place to ensure that all accommodations meet our high standards for cleanliness and comfort prior to guest arrival. We understand that waiting can be uncomfortable, and your feedback is valuable for us as we continually assess our practices. Regarding the à la carte reservations, we appreciate your observation. The popularity of our dining options often leads to a high demand, and we are actively exploring ways to enhance the reservation experience for our guests. Lastly, we recognize that waiting in line during peak meal times can be inconvenient, especially in hot weather. Your comments will be shared with our management team to improve the overall dining experience for our guests. We look forward to welcoming you back for another exceptional stay at Rixos Bab Al Bahr. Best Regards, Anastasiia Avramchuk Guest Relation Supervisor