Dear Ms. K., Thank you for sharing your feedback following your recent stay with us. We are pleased to learn that you appreciated the comfort of your room, its condition and cleanliness, the quality and variety of our cuisine, the prompt service in our restaurants, and our beach facilities. Regarding the points raised, we would like to share that our outdoor facilities, including sun loungers, tables, umbrellas, and seating areas, are exposed to continuous use and varying weather conditions. Nevertheless, their upkeep remains an important part of our operational standards, and your observations will be shared with the relevant teams for review and appropriate follow-up. With regard to the upholstered seating, our resort offers several lounge and entertainment areas for guests to enjoy throughout the day. As these areas are located near swimming pools, the beach, and outdoor leisure facilities, some exposure to moisture is an inherent challenge in maintaining outdoor hospitality spaces. However, the cleanliness and condition of the furniture remain essential, and your comments will be brought to the attention of the responsible team. Concerning the availability of plastic champagne glasses, beverage service depends on the availability of suitable glassware and operational requirements at individual outlets. We appreciate your feedback on this matter, as we continuously strive to maintain an appropriate standard of presentation across our bars. We are pleased that, overall, your experience was positive and that you found good value in your stay. Guest satisfaction remains our main priority, and feedback such as yours helps us identify areas where our facilities and service presentation may be further improved. We thank you for choosing Rixos Bab Al Bahr and look forward to welcoming you back for another enjoyable stay. Best Regards, Anastasiia Avramchuk Guest Relation Supervisor

Dear Oleg M., Thank you for your kind words. We are delighted to hear that you enjoyed your second stay with us and appreciate your continued patronage. We look forward to welcoming you back for another exceptional stay at Rixos Bab Al Bahr. Best Regards, Anastasiia Avramchuk Guest Relation Supervisor

Dear Ms. K., Thank you for choosing to return to Rixos Bab Al Bahr and for sharing your feedback following your second stay with us. We are pleased that you enjoyed our beautiful sea and appreciate your continued trust in our resort. We would like to share that our resort continues to operate under its Ultra All-Inclusive concept, offering a variety of facilities, activities, and entertainment for guests of different ages. As a family-friendly resort, our programme includes dedicated children's activities alongside entertainment for adults. Regarding the enhancement works in our Seven Heights main restaurant, these are part of ongoing improvements intended to enhance the overall guest experience. During this period, the buffet has been temporarily relocated to Ankara Hall, where our culinary team continues to provide a selection of dishes for our guests. While the temporary arrangement may differ from the usual restaurant setting, our commitment to maintaining our food service standards remains unchanged. We take your comments regarding beach towels seriously, as clean and well-maintained amenities are essential to guest comfort. Your feedback will be shared with the relevant team for review. We also appreciate your observations regarding the evening entertainment, as guest feedback helps us assess the variety and appeal of our programmes. We are grateful that you chose to visit us again and hope that, despite the aspects mentioned, you were able to enjoy our beach and the facilities of the resort. We remain committed to providing a welcoming holiday experience for all our guests. Best Regards, Anastasiia Avramchuk Guest Relation Supervisor

Dear Assel O., Thank you for sharing your feedback and for rating your overall experience positively. We are pleased to know that you enjoyed your holiday with us, and we appreciate the opportunity to clarify the points raised in your review. Regarding housekeeping, room cleaning and the provision of fresh towels are part of our established service standards. Our teams work continuously to maintain these standards throughout the resort, and your comments will be shared with the relevant department for further review. We would also like to share that our standard check-out time is 12:00 PM, and the Ultra All-Inclusive package is valid until this time on the departure day, including breakfast. Lunch and other services requested after the package expiry are chargeable. These conditions form part of the resort's operating concept and apply consistently to all guests. While we understand that a later transfer may leave additional time before departure, complimentary meals beyond the package validity are not automatically included. Guests are welcome to continue enjoying the resort facilities after check-out, subject to the applicable arrangements and we provide special discounted rate. We understand that changing facilities are particularly important for families travelling with young children, and we appreciate your feedback regarding the space available. Nevertheless, the facilities operate within the resort's existing layout and capacity. We continuously strive to provide a comfortable and seamless experience for families and guests of all ages. While we acknowledge that certain arrangements may not meet every individual preference, our team remains committed to delivering attentive service and maintaining the standards expected of Rixos Bab Al Bahr. Thank you once again for choosing our resort. We value your feedback and hope to have the pleasure of welcoming you back for another enjoyable stay. Best Regards, Anastasiia Avramchuk Guest Relation Supervisor

Dear Olga D., Thank you for your kind words regarding our service and the restaurant experience. We are delighted to hear that Ishini made your stay enjoyable. We look forward to welcoming you back for another exceptional stay at Rixos Bab Al Bahr. Best Regards, Anastasiia Avramchuk Guest Relation Supervisor

Dear Ms. K., Thank you for sharing your feedback and for highlighting the positive aspects of your stay at Rixos Bab Al Bahr. We would like to share that the temporary relocation of our Seven Heights main restaurant to Ankara Hall is part of the ongoing enhancement works at the resort. This arrangement allows us to continue providing our guests with buffet dining services while improvements are being carried out in the usual restaurant area. Although we understand that the temporary setting may differ from the atmosphere you expected, our culinary team continues to serve a variety of dishes, and our commitment to maintaining the quality of our dining experience remains unchanged. Regarding breakfast on arrival, this is an optional service available to guests arriving before the standard check-in time, allowing them to enjoy the resort's dining facilities while waiting for their rooms. We understand that the dining environment is an important part of the overall experience and appreciate your perspective. We also take your comments regarding staffing into consideration. Our teams work continuously to support daily resort operations and assist guests across our facilities, with guest satisfaction remaining our main priority. Thank you once again for your feedback. We hope to have the opportunity to welcome you back and provide you with an even more enjoyable experience. Best Regards, Anastasiia Avramchuk Guest Relation Supervisor

Dear Ilia K., Thank you for your positive feedback. We are delighted to hear that you enjoyed your stay and found our service to be excellent. We look forward to welcoming you back for another exceptional stay at Rixos Bab Al Bahr. Best Regards, Anastasiia Avramchuk Guest Relation Supervisor

Dear Aleksandr P., Thank you for your kind words regarding our delicious food and service. We are delighted that you enjoyed your experience at our hotel. We look forward to welcoming you back for another exceptional stay at Rixos Bab Al Bahr. Best Regards, Anastasiia Avramchuk Guest Relation Supervisor

Dear Tatianav K., Sunny Greetings from Rixos Bab Al Bahr! Thank you for taking the time to share your feedback following your third visit to our resort. We are regretted to learn that your recent experience did not align with your expectations. As a returning guest, your loyalty is appreciated, and we would like to clarify several points to provide a more comprehensive understanding of the arrangements and efforts made during your stay. First and foremost, recognizing your continued visits, the hotel extended a special gesture by providing you with the highest room category available at our property, with the intention of enhancing your comfort and ensuring a more enjoyable experience. We regret that this gesture did not meet your expectations, despite our efforts to acknowledge your loyalty and make your stay more comfortable. Regarding the lagoon situated next to the restaurants, we would like to clarify that this is a decorative water feature designed to complement the resort's landscape and ambience. It is not intended for swimming or guest recreational use, and therefore, its condition should not be interpreted as the closure of a swimming pool facility. With regard to your comments about the restaurants and dining arrangements, our resort offers several dining outlets with different concepts, allowing guests to enjoy a variety of culinary experiences throughout their stay. The temporary closure of an individual restaurant does not mean that dining services are unavailable throughout the resort. Alternative dining arrangements are organized to maintain service continuity while operational adjustments are in place. Our à la carte restaurants operate subject to availability and require advance reservations in accordance with the established booking procedures. We understand that the reservation process may require planning, and our Guest Relations team remains available to assist guests with the available options. Regarding the queues and your comments about the buffet restaurant, our team continuously works to manage guest flow and maintain service standards during busy operating periods. Concerning Wi-Fi connectivity on the beach, wireless coverage may vary depending on the location and signal conditions. Nevertheless, we understand the importance of reliable connectivity and appreciate you bringing this matter to our attention. Finally, regarding the wristbands, these form part of the resort's operational procedures and are used to identify registered guests and facilitate access to the applicable services and facilities. We understand that guests may have different preferences regarding such arrangements; however, these procedures are implemented consistently as part of the hotel's operational requirements. While we regret that your overall impression was disappointing, we would also like to emphasize that considerable attention was given to recognizing you as a returning guest, including the provision of our highest room category as a gesture of appreciation. We are sorry that these efforts did not translate into the experience you had anticipated. Guest satisfaction remains our main priority, and our Guest Relations team is available throughout the day to assist guests and address concerns during their stay, allowing the relevant departments an opportunity to review and resolve matters as they arise. We appreciate your continued patronage and sincerely hope that a future visit will provide you with a more positive impression of Rixos Bab Al Bahr and the hospitality we strive to deliver. Best Regards, Anastasiia Avramchuk Guest Relation Supervisor

Dear Angelina, Thank you for sharing your detailed feedback. We are pleased to know that you enjoyed our diverse dining options, convenient location, bar offerings, pool and beach facilities, and Rixy Kids Club. At the same time, we regret that certain aspects of your stay did not meet your expectations. We take your comments regarding housekeeping, towel availability and condition, restaurant reservations for larger groups, internet connectivity, buffet queues, and evening entertainment seriously. Your feedback will be shared with the relevant departments for review and further improvement. Please be assured that guest satisfaction remains a priority at Rixos Bab Al Bahr, and we continuously strive to enhance our services and maintain the standards expected of our brand. We appreciate your feedback and sincerely hope to have the opportunity to welcome you back for a more enjoyable experience. Best Regards, Anastasiia Avramchuk Guest Relation Supervisor

Dear Shmelev A., Thank you for your high rating and for taking the time to share your detailed feedback. We are delighted that you appreciated our convenient location, excellent cuisine, professional and welcoming team, as well as our beach, swimming pools, and variety of beverages. We also appreciate your constructive suggestions regarding the condition and consistency of the bed linen, the availability of beach umbrellas, the frequency of beach beverage service, and printed menus in our bars. Your comments will be shared with the relevant departments for review, as guest comfort and attention to detail remain important aspects of our hospitality standards. Thank you for helping us improve our services. We sincerely look forward to welcoming you back to Rixos Bab Al Bahr for another enjoyable stay. Best Regards, Anastasiia Avramchuk Guest Relation Supervisor

Dear Roman Z., Thank you for your kind words regarding your stay. We are delighted to hear that you found our accommodations comfortable and enjoyable. We look forward to welcoming you back for another exceptional stay at Rixos Bab Al Bahr. Best Regards, Anastasiia Avramchuk Guest Relation Supervisor

Dear Taimuraz D., Thank you for your feedback regarding our evening entertainment options. We continually strive to enhance our guest experience and appreciate your insights. We look forward to welcoming you back for another exceptional stay at Rixos Bab Al Bahr. Best Regards, Anastasiia Avramchuk Guest Relation Supervisor

Dear Mariia S., Thank you for your delightful feedback regarding your recent stay at Rixos Bab Al Bahr. We are thrilled to hear that you enjoyed our beautiful beach, diverse dining options, and the availability of beverages throughout the day. It is wonderful to know that you found our surroundings reminiscent of the Maldives. We appreciate your insights and look forward to welcoming you back for another exceptional stay at Rixos Bab Al Bahr. Best Regards, Anastasiia Avramchuk Guest Relation Supervisor

Dear Vladimir L., Thank you for your kind words regarding your recent stay. We are delighted to hear that you enjoyed our location, friendly staff, and dining options. We look forward to welcoming you back for another exceptional stay at Rixos Bab Al Bahr. Best Regards, Anastasiia Avramchuk Guest Relation Supervisor

Dear Ms. S., Thank you for choosing Rixos Bab Al Bahr for the third time and for sharing your feedback with us. We appreciate your continued trust in our resort and are pleased to know that you found our team welcoming, particularly the restaurant colleagues assisting guests with seating arrangements and our fitness centre team. We regret that certain aspects of your recent stay did not fully meet your expectations. Our entertainment and sports programmes are organised according to the resort's operational schedule, available facilities, and planned activities. While we understand your preference for outdoor sports sessions and a wider variety of evening shows for adults, our programme may vary between visits and is not identical throughout the year. Regarding the departure-day arrangements, we would like to share that our standard check-out time is 12:00 noon, as communicated to guests and travel partners prior to arrival. The Ultra All-Inclusive package concludes at this time. However, guests who wish to extend their enjoyment of the resort after check-out have the option of purchasing a special extension package for AED 100 per person, valid from 12:00 noon until 17:00, which includes access to lunch and the bars. This option is offered to provide additional flexibility for departing guests at a reasonable price, rather than requiring them to leave the resort immediately after check-out. We also acknowledge your comments regarding the temporary restaurant arrangement. As the resort's dining facilities undergo operational changes, alternative arrangements are implemented to continue providing meal services to our guests. We value your feedback and will share your observations regarding entertainment, sports activities, and dining arrangements with the relevant departments for their consideration. At the same time, we would like to emphasise that our team continues to make every effort to maintain guest satisfaction and provide a comfortable holiday experience within the established operational arrangements. We hope to have another opportunity to welcome you back to Rixos Bab Al Bahr and provide you with a more enjoyable experience on your next visit. Best Regards, Anastasiia Avramchuk Guest Relation Supervisor

Dear Aleksei, Thank you for taking the time to share such detailed feedback. We are pleased that you appreciated our beautiful beach, warm sea, à la carte restaurants, friendly colleagues, and entertainment offerings. We regret that the temporary relocation of our main restaurant to Ankara Hall during the ongoing enhancement works affected your initial impression. This arrangement allows us to continue providing dining services while improvements are underway. We also acknowledge your comments regarding the arrival experience, dining environment, towel quality and availability, and evening entertainment, which will be shared with the relevant teams for review. We are glad that your overall experience improved during your stay and that you enjoyed the many facilities our resort offers. At Rixos Bab Al Bahr, guest satisfaction remains our priority, and we continuously strive to uphold the standards associated with our brand. We sincerely hope to have the opportunity to welcome you and your husband back for a more seamless and enjoyable experience. Best Regards, Anastasiia Avramchuk Guest Relation Supervisor

Dear Iuliia M., Thank you for sharing your feedback. We appreciate your comments regarding the replenishment of bar and toiletries, and we will take this into consideration for future improvements. We look forward to welcoming you back for another exceptional stay at Rixos Bab Al Bahr. Best Regards, Anastasiia Avramchuk Guest Relation Supervisor

Dear Iuliia R., Thank you for your kind words. We are delighted to hear that you enjoyed your stay with us and appreciate your positive feedback. We look forward to welcoming you back for another exceptional stay at Rixos Bab Al Bahr. Best Regards, Anastasiia Avramchuk Guest Relation Supervisor