Dear Adel G., Thank you for your wonderful feedback regarding your recent stay at Rixos Bab Al Bahr. We are delighted to hear that you enjoyed the comfort of our accommodations, the quality of our diverse cuisine, and the attentiveness of our staff, especially Islam. It is gratifying to know that our evening entertainment and à la carte restaurants added to your experience. We appreciate your kind words and hope to provide you with another memorable stay in the future. We look forward to welcoming you back for another exceptional stay at Rixos Bab Al Bahr. Best Regards, Anastasiia Avramchuk Guest Relation Supervisor

Dear Alla K., Thank you for taking the time to share your detailed feedback following your recent stay at Rixos Bab Al Bahr. While we are pleased to know that you enjoyed our beach, Kids Club, and especially our Meat Point and Fishbone dining experiences, we are naturally concerned to learn that some aspects of your stay did not fully reflect the standards you expected from the Rixos brand. Regarding the room amenities, we would like to kindly clarify that bathrobes, dental kits, shaving kits, and certain additional amenities are available upon request and can be delivered promptly by our Housekeeping team at any time. We are also regretted to learn about your comments concerning the condition of the linens and towels, as well as your first impression of the room. Please rest assured that such feedback has been shared with the relevant departments for review and follow-up, as maintaining high standards of cleanliness and comfort remains a priority for us. Concerning dining, while our main buffet restaurant is currently undergoing enhancement works, we have relocated our all-day dining experience to an alternative venue and continue offering a variety of restaurants as part of our Ultra All-Inclusive concept. We are delighted that our specialty restaurants left such a positive impression, particularly Meat Point. As for the resort's location, many of our guests choose Ras Al Khaimah specifically for its peaceful beachfront setting away from the city's hustle and bustle, while Dubai remains easily accessible for day trips and excursions. Most importantly, we are truly pleased that your children enjoyed the Rixy Kids Club. We know how much this contributes to a memorable family holiday, and your kind words about this experience are greatly appreciated. Thank you once again for your balanced feedback. We hope to have another opportunity to welcome you back and provide an experience that more closely reflects the level of excellence associated with the Rixos name. Best Regards, Anastasiia Avramchuk Guest Relation Supervisor

Dear Nadyr G., Thank you for your feedback regarding your recent stay at Rixos Bab Al Bahr. We are delighted to hear that you enjoyed the quality of our food. However, I sincerely apologize for the inconveniences you experienced with the reception service and room maintenance. Your comments regarding the staff's attitude have been noted, and we will strive to further enhance our service standards. We look forward to welcoming you back for another exceptional stay at Rixos Bab Al Bahr. Best Regards, Anastasiia Avramchuk Guest Relation Supervisor

Dear Elena A., Sunny greetings from Rixos Bab Al Bahr! Thank you for taking the time to share such detailed feedback. We are pleased that you enjoyed our beach, while we regret that several aspects of your stay did not meet your expectations. Regarding housekeeping, cleanliness is a key priority for us, and we are sad to learn that the room cleaning did not meet the expected standards. Your specific comments regarding the carpets, surfaces and linen have been noted and will be shared with our Housekeeping team for immediate review and closer attention. We have also taken note of your concerns regarding cleanliness in the main restaurant, the children's area, bar glassware, lobby seating and public toilets, including the condition of some facilities. These are important observations, and we will share them with the respective operational teams to ensure that cleanliness, hygiene and maintenance standards are closely monitored across the resort. Regarding the dining experience, we are regret that the selection did not meet your expectations. Our main restaurant offers a wide variety of international cuisine, with different themed nights daily and a selection of dishes designed to cater to guests of different nationalities and preferences. In addition to the main restaurant, our guests can enjoy five à la carte restaurants, offering different culinary concepts, as well as Breeze Bar by the beach, where food and refreshments are available. Our culinary team is also available during meal periods to assist guests, suggest dishes and guide them according to their preferences and dietary requirements. While Indian cuisine forms part of our international selection, it is one of several culinary offerings available. We have also noted your preference for a stronger selection of Turkish and European dishes, as well as your specific comments regarding breakfast options, and will share this feedback with our Culinary team. We regret that your overall impression of the food did not correspond with your expectations of the resort. Guest feedback regarding variety and quality is important to us as we continuously review our dining experience. Thank you again for highlighting both the positive and negative aspects of your stay. Your comments regarding cleanliness, maintenance, housekeeping and dining have been taken seriously and will be communicated to the responsible departments for further attention. We hope to have the opportunity to welcome you again and provide you with an experience that better reflects the standards we aim to deliver. Best Regards, Anastasiia Avramchuk Guest Relation Supervisor

Dear Vadim N., Thank you for sharing your feedback. We are regretted to learn that the location of your room affected your comfort due to the noise from the road. Please note that our Guest Relations and Reception teams are available 24/7 and would have been more than happy to assist in checking alternative room options, subject to availability, had we been informed during your stay. Regarding the restaurant, we would like to kindly share that our main buffet restaurant has not been closed, but temporarily relocated to another venue as part of enhancement works. We continue to offer the same buffet concept, wide variety of dishes, and service standards as part of our Ultra All-Inclusive experience. Nevertheless, we understand that the layout and atmosphere of the temporary venue may not have matched your personal preferences, and we appreciate your feedback. Thank you once again for your comments. We value all guest feedback as it helps us continuously improve, and we hope to have the opportunity to welcome you back for an even more enjoyable stay in the future. Best Regards, Anastasiia Avramchuk Guest Relation Supervisor

Dear Liliia K., Sunny greetings from Rixos Bab Al Bahr! Thank you for sharing your feedback regarding the entertainment. As a family-oriented resort, our entertainment programme is designed to cater to guests of different ages and nationalities. We offer a variety of evening entertainment, including live music and DJ performances across our bars and venues, with the programme changing according to the season and operational schedule. As an international resort, we are delighted to welcome guests from many different nationalities, and our entertainment programme aims to provide a diverse experience for our guests. We hope to welcome you again and provide you with another enjoyable and memorable stay. Best Regards, Anastasiia Avramchuk Guest Relation Supervisor

Dear Natalia, Thank you very much for taking the time to share such a detailed and constructive review. We are delighted to know that, overall, you enjoyed your stay and appreciated our delicious and varied food selection, fresh fruits and beverages, beautiful beach, spacious room, lovely resort grounds, and especially our Rixy Kids Club. We are equally grateful for your honest comments regarding the areas where we can improve. Your detailed observations about queues at the bars and food stations, the ordering process at the Lobby Lounge and Burger Station, and the coordination of table deliveries have been shared with our Food & Beverage team for further review. We fully understand that having to wait in several queues, particularly when simply looking to get a drink for a child, can be frustrating. During peak periods, some areas of the resort can naturally become busier, particularly as Rixos Bab Al Bahr is a highly popular destination for families with children. Nevertheless, our team is always available to assist, advise our guests and, where possible, offer alternative solutions to make their experience more comfortable. Our Guest Relations team is also available throughout the day and we encourage our guests to approach us whenever they require assistance, so that we can help address any concern during their stay rather than allowing it to affect their overall experience. We have also taken note of your comments regarding the sea and the presence of seaweed. The beach and swimming areas are regularly monitored and maintained, although natural sea conditions can vary from day to day. We appreciate your suggestion regarding more frequent removal of larger amounts of seaweed and will share this feedback with the relevant team. Regarding the departure day, we would like to clarify that the Ultra All-Inclusive package is valid until the standard check-out time of 12:00. For guests who wish to continue enjoying the resort after check-out, we are pleased to offer a special Departure Package at AED 100 per person, which includes lunch and beverages until 17:00. We understand that this option may not always be sufficiently communicated, and we will continue to ensure our guests are made aware of the available alternatives. Thank you once again for your valuable suggestions. We truly appreciate that you highlighted both the positive aspects of your stay and the areas where we have an opportunity to improve. At Rixos Hotels, our main priority is guest satisfaction, and feedback such as yours helps us continuously enhance our services and guest experience. We hope to have the pleasure of welcoming you and your family back to Rixos Bab Al Bahr and providing you with an even smoother and more enjoyable stay next time. Sincerely, Anastasia Avramchuk Guest Relations Supervisor

Dear Daria S., We are delighted to learn that you had an enjoyable stay and that you appreciated our culinary offerings and the high level of service provided by our team. Your kind words are truly appreciated and will be shared with our colleagues. At the same time, we sincerely regret the occasions when the minibar replenishment and room cleaning did not meet the standards we strive to maintain. Regarding the sea net, we would like to kindly clarify that it is installed as an important safety measure and is designed to help protect guests while swimming. As the sea is a natural environment, water conditions may vary depending on weather patterns, tides, currents, and seasonal factors. The net itself does not affect water circulation, and the beach and sea conditions are monitored regularly by the relevant authorities and our operational teams to ensure a safe and enjoyable experience for our guests. Thank you once again for your valuable feedback. We are pleased that your overall experience was a positive one, and we look forward to welcoming you and your family back to Rixos Bab Al Bahr for another memorable stay. Kind regards, Anastasiia Avramchuk Guest Relation Supervisor

Dear Ms. L., Thank you for taking the time to share your feedback following your recent stay with us. We are pleased to know that you found your accommodation comfortable after the room move. We sincerely regret to hear about your experience with the sea and the presence of seaweed. The beach and swimming areas are regularly monitored and maintained; however, natural sea conditions can vary. We appreciate your feedback and will share your comments with the responsible team to ensure that the cleaning and monitoring of the swimming areas receive appropriate attention. Regarding your comments about the food selection and quality, we are regret that the dining experience did not fully meet your expectations during the latter part of your stay. Our culinary offering may vary according to season and operational planning, while we continuously strive to maintain a diverse and high-quality selection for our guests. We would also like to highlight that our culinary team and chefs are available to assist guests with their individual preferences and dietary requirements, advise on suitable options, and offer alternative choices whenever possible. In addition to our main dining experience, guests can enjoy snacks and refreshments at Breeze Bar from 12:00 PM to 5:00 PM, as well as our selection of à la carte restaurants and different themed dining evenings offered throughout the week. At Rixos Hotels, our main priority is guest satisfaction, and our Guest Relations team is always available throughout the stay to assist, listen to feedback and offer alternative solutions whenever possible. We truly wish we had the opportunity to address these concerns with you during your stay and make your experience more comfortable. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back to Rixos Bab Al Bahr and provide you with the enjoyable experience we would have wished for you from the very beginning. Sincerely, Anastasia Avramchuk Guest Relations Supervisor

Dear Oxana V., Thank you for taking the time to share your feedback following your recent stay at Rixos Bab Al Bahr. While we are pleased to learn that you found the rooms comfortable, we are regretted to read that certain aspects of your holiday did not meet your expectations. Regarding dining, we would like to kindly share that our resort offers a wide variety of food options across multiple venues throughout the day. In addition to our main buffet restaurant, guests may enjoy breakfast and lunch at Meat Point, five à la carte restaurants, and food service at Breeze Bar from 12:00 PM to 5:00 PM. Furthermore, In-Room Dining is available 24 hours a day on a chargeable basis for guests seeking additional convenience. Our culinary team, including chefs present in the restaurant, is always available to assist guests, provide recommendations, accommodate preferences where possible, and ensure a comfortable dining experience. Likewise, our Guest Relations Team remains available throughout the stay and is always happy to assist with any requests, concerns, or guidance regarding the resort's facilities and services. Regarding entertainment, we would like to kindly note that our entertainment program is seasonal and may vary depending on the time of year and scheduled events. Throughout the stay, guests can enjoy a variety of daily activities, sports programs, family entertainment, evening shows, and live performances. While we understand that entertainment preferences differ from guest to guest, we strive to offer a diverse range of options suitable for families, couples, and individual travellers. Guest feedback is extremely important to us and is regularly reviewed as part of our continuous efforts to enhance the overall guest experience. Regarding your departure day, we would like to kindly inform that our Ultra All-Inclusive package is valid until the official check-out time of 12:00 noon. For guests with later departures, we offer a special departure package at AED 100 per person, available from 12:00 PM until 5:00 PM, which includes lunch and beverages. This package is provided at a preferential rate and is designed to allow guests to continue enjoying resort facilities after check-out. We regret that your overall impression of the resort did not reflect the experience we strive to deliver and are disappointed to learn that you left feeling this way. Nevertheless, we appreciate your feedback, as it helps us identify opportunities for improvement and further enhance the experience of our future guests. Best Regards, Anastasiia Avramchuk Guest Relation Supervisor

Dear Aleksandra P., Thank you for your kind words regarding your recent stay at Rixos Bab Al Bahr. We are delighted to know that you appreciated the cleanliness and pleasant ambiance throughout the hotel. It is especially gratifying to hear that our dedicated staff contributed positively to your experience. We are honored to have welcomed you back, this time with your family, and are grateful for the trust you place in us for your cherished moments. We look forward to welcoming you back for another exceptional stay at Rixos Bab Al Bahr. Best Regards, Anastasiia Avramchuk Guest Relation Supervisor

Dear Natalia M., Thank you for your positive feedback regarding your recent stay at Rixos Bab Al Bahr. We are delighted to hear that you enjoyed the spacious accommodations and the exceptional cleanliness provided by our team. It is also gratifying to know that our a la carte restaurants and the Infinity bar exceeded your expectations. Your appreciation of our staff's responsiveness is truly valued, as we strive to provide the best service possible. We look forward to welcoming you back for another exceptional stay at Rixos Bab Al Bahr. Best Regards, Anastasiia Avramchuk Guest Relation Supervisor

Dear Galina A., Thank you for your kind words regarding your recent stay at Rixos Bab Al Bahr. We are delighted to hear that you found our accommodations comfortable and enjoyed the beautiful beach and diverse dining options. Your appreciation for our staff is truly valued, as they strive to ensure every guest has a memorable experience. We look forward to welcoming you back for another exceptional stay at Rixos Bab Al Bahr. Best Regards, Anastasiia Avramchuk Guest Relation Supervisor

Dear Aleksandr P., Thank you for taking the time to share your positive experience at Rixos Bab Al Bahr. We are delighted to learn that you enjoyed a pleasant stay characterized by cleanliness, beauty, and our courteous service. Your feedback is invaluable and motivates our team to continue delivering exceptional hospitality. We look forward to welcoming you back for another exceptional stay at Rixos Bab Al Bahr. Best Regards, Anastasiia Avramchuk Guest Relation Supervisor

Dear Kseniia, Thank you for sharing your feedback and for choosing Rixos Bab Al Bahr for your holiday. We are delighted to know that you enjoyed your stay, found your room comfortable, and appreciated the quality of our dining experience. Regarding your suggestion about departure-day dining, we would like to kindly note that our resort concept, including check-in and check-out entitlements, is shared with our travel partners and guests prior to arrival. For guests who wish to continue enjoying the resort facilities, lunch, and beverages after check-out, we offer a special departure package for only AED 100 per person, valid from 12:00 PM until 5:00 PM. We also appreciate your comments regarding the adult entertainment program. Guest feedback is always valuable, and your observations will be shared with the relevant team for review as we continuously strive to enhance the holiday experience for all our guests. Thank you once again for your review. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future. Best Regards, Anastasiia Avramchuk Guest Relation Supervisor

Dear Nikita P., Thank you for your positive feedback regarding your recent stay with us. We are delighted to hear that you and your family enjoyed your vacation, particularly the quick check-in and the friendliness of our staff. We appreciate your comments about the children's room and the dining experience, as we continuously strive to improve guest satisfaction. Your insights regarding the queues during peak times will be noted as we work to enhance our services. We look forward to welcoming you back for another exceptional stay at Rixos Bab Al Bahr. Best Regards, Anastasiia Avramchuk Guest Relation Supervisor

Dear Guzaliya Z., Thank you for your positive feedback. We are pleased that you were satisfied with the accommodation, the cuisine, and the service provided by our staff. We hope to see you among our guests again soon. Sincerely, Polina Arzamastseva Client Relations Manager

Dear Irina Z., Thank you for taking the time to share your detailed feedback following your stay at Rixos Bab Al Bahr. We are delighted to learn that you enjoyed many aspects of your holiday, particularly the service provided by Marzhan and our Guest Relations team, the dining experience in our restaurants, the activities offered by our Exclusive Sports Club, the cleanliness of your room, our beach, and the convenience of the wristband system. It is especially rewarding to know that your children enjoyed the Teens Club and that our team was able to assist you promptly whenever needed. We also appreciate your constructive comments. Please allow us to clarify that the shopping mall shuttle service was previously offered as a seasonal service and has never been part of our Ultra All-Inclusive concept. Additionally, while traditional hammam treatments are available at an additional charge, all in-house guests enjoy complimentary access to the sauna and steam room facilities within our spa. Your observations regarding beach cleanliness, towel replacement, facilities for drying swimwear, and the entertainment program for teenagers and adults have been shared with the relevant departments for review. Guest feedback plays an important role in helping us identify opportunities for improvement. Thank you once again for your valuable comments. We hope to have the pleasure of welcoming you and your family back to Rixos Bab Al Bahr for another memorable stay. Best Regards, Anastasiia Avramchuk Guest Relation Supervisor

Dear Vyacheslav C., Thank you for your positive feedback. We are glad that you were satisfied with the Premium room and its amenities. Your enjoyment during your stay is a priority for us, and we hope to welcome you back to our hotel soon. Sincerely, Polina Arzamasteva Guest Relations Manager