Unlike previous stays, this time on the mid night of the 22nd had a air cooling system failure that kept me awake.... it was however resolved after two attempts

Egyptian guys speaks in Arabic with tourist and makes bad jokes about them and they don’t understand what they are saying

I can confidently say that this was by far one of the most pleasing, favorable, enjoyable and satisfying vacations for me and my little family. Marking our 4th stay at this stunning coastal paradise, and our 15th consecutive time at Rixos Egypt, Rixos Premium Alamein remains forever close to our hearts. Starting from truly authentic heartfelt welcome, to the usual Rixos hospitality generosity, to the newly revamped immersive entertainment, super culinary experience and impressive utilities, our experience has been shifted to another new level, feeling every single corner revitalized. Where to start ! Of course with our beautiful super luxurious deluxe suite, at an eminent height on the 17th floor, with the most spectacular breathtaking view of the Mediterranean Sea, and a fascinating panoramic view either through the day or at night, having also the privilege of viewing a stunning sunrise or sunset, all of which that left us with the highest super luxe sensational experience :) Then, nothing could be more fabulous than laying down by the beach on the fascinating marvelous sparkling white sand and immersing ourselves in the charming glittering crystal-clear turquoise water while breathing the most refreshing air breeze under a lovely sun, all of which nourish our soul and activate the best relaxation mode we could ever imagine. As for the Entertainment.. A whole new vibes, with more yet to come.. Amazing Pink Pool Party with Live Tropical vibes.. Awesome White Sand Café DJ vibes and amazing White & Gold Party which we enjoyed a lot.. Awesome International-level evening shows, Save the Queen Dance, JLo Dance and the Brazilian Shows, which we liked so much.. Incredible Foam Party with incredible vibes which we amazingly enjoyed.. Nearly 4 hours of daily Beach Volleyball with wonderful people and exciting vibes.. A cheerful birthday party for my son on the stage with the most kind and lovely energetic people. As for our Culinary Experience.. Turquoise Restaurant has been transformed to another new level.. More and more super delicious, well-presented, catchy, tasty and mouthwatering Seafood, Meat and Chicken feasts which were captivating and outstanding.. Mangal restaurant barbeque vibes are always iconic and unbeatable, with super delicious grills and the best super crew ever.. Dalila restaurant oriental stunning vibes and decoration which we always enjoy, with superb mouthwatering oriental dishes and superb lovely crew. Yet, all such outstanding experiences wouldn’t have been possible without the true Pearls and the core of Rixos Premium Alamein, their Staff, who continue to treat us with profound respect, genuine generosity, and unwavering kindness, constantly striving to surprise us, exceeding our expectations, while putting a constant smile on our faces. Me and my little family would like to express our deepest and sincere gratitude and appreciation to every single member of Rixos Premium Alamein, including but not limited to : (Front Office; Reception) Waad, Jana, Mayar for their high sense of kindness and superior sense of hospitality (Guest relations) Moheb Makin, Nada Mahmoud, Asala for their super supportive, cooperative, reliable, professional and kind spirit (House Keeping) A. Rabah.. Super kind, professional, supportive person, whom we are thankful for taking care of all the aspects of our suite and all our needs with super friendly attitude. Thanks as well to Mr. Mostafa Abd El Salam and Mr. Abd El Sattar for their super caring and friendly spirit (Rixy) Marian.. Incredible, unimaginable, wonderful and super friendly character whom we are super grateful for, for taking care of our son and for her exceptional warm welcoming and friendly attitude, and for organizing an amazing crazy birthday party on the stage for my son, full of love and ultimate care (Entertainment) Manager Canbkt; Jan.. Exceptional, wonderful, super professional, super kind, superb character with the most genuine friendly and caring attitude, whom we always had the pleasure meeting him and who we are deeply thankful for his great tangible efforts and owing him a great deal of gratitude for making such magnificent and revamped entertainment vibes DJ Omar.. Super talented friend with lovely and welcoming character (F&B; Bar at the Beach Volley Area) Khaled Alaa.. a super friendly and lovely character (F&B) Turquoise restaurant: Very special thanks to Chef Mohamed Shehata, Chef Fatouh Hamed, Chef Khaled Abd Allah, Chef Ayman Gad, Nada Hamada, Anan H., Hagar, Mohamed Mamdouh, A. Abd El Kawy, Mohamed Hasan for their passionate, superb, wonderful and exceptional level of hospitality and super caring attitude (F&B) The Mangal restaurant: Mohamed El Sbaey.. Incredibly talented and exceptional hospitality professional who consistently delivers high-class service and the highest standards of quality. Combining his genuinely warm welcoming and friendly attitude, Sebaey went above and beyond to provide his full exceptional hospitality and create unforgettable experience for us A. El Badry.. Typical hospitality professional with superior skill, genuine care, and relentless pursuit of excellence, pairing top-tier professionalism with a profound dedication to quality, and a wonderful friendly and supportive attitude Chef Esam.. True culinary artist and a master of his craft, crafting the most mouthwatering mixed grills, he combines exceptional professional excellence with a genuinely warm spirit and wonderful attitude Chef Mohamed Kamal.. Wonderful and exceptional chef, delivering extremely delicious mixed grills, with super professional and exceptionally friendly attitude Very special thanks to Chef A. El Gazzar, Mahmoud Gamal, Islam, Samaher for their ultra supportive, ultra caring with ultra genuine hospitality and super caring and friendly attitude (F&B) Dalila restaurant: Very deep and special thanks to Amr El Shal, Amira Emad, Adwaa Amr, Mohamed Samy, A. Abd El Aty, Mostafa El Sayed, Noor Adel, Andor Ashraf, Che Ismail for their amazing and genuine highest level of hospitality and spectacularly delicious and tasty oriental dishes (F&B) White Sand Club café: Very genuine and special thanks to Mohamed Hasan for his superior magnificent dedication, high sense of hospitality, being super kind and super friendly with superior exceptional care and professional attitude (Cleaning by the beach area) Mohamed Ali.. for his extensive and great effort for leaving such lovely place bright and clean. Our most exceptional thanks go to Mr. Ayman Abd El Mohsen, Mr. Bassem and Mr. Zakaria for their remarkable, magnificent and beyond ordinary level of hospitality, kindness and super caring attitude. Finally, we would like to express our devoted and serene gratefulness, thankfulness and appreciation, along with the highest level of respect to the honorable gentlemen, Mr. Ali Osman, Mr. Mohamed Omar and Mr. Rashad Mourad recognizing their sincere generosity, kindness and respectful morals, and for being authentic role models of great visionary leaders in the hospitality industry and our beloved Rixos Premium Alamein.

I would like to sincerely thank the entire team at Rixos Premium Alamein for the warm welcome and for making my stay such a beautiful experience. From the moment I arrived, I truly appreciated the hospitality, the attention to detail and the excellent service throughout my stay. The hotel is absolutely beautiful, with a stunning setting, a gorgeous beach and a wonderful atmosphere. Everything was designed to make the stay relaxing and enjoyable. I especially loved the beautiful surroundings and the beach, which made the experience even more special. The staff were kind, attentive and always ready to help. I also shared my experience at Rixos Premium Alamein on my Snapchat, where I have a large number of followers, and I was very happy to introduce my community to this beautiful resort and share some of the highlights of my stay. The only point I would suggest improving is access to Marassi Marina for Rixos guests. It would be wonderful if the hotel could provide a QR code or another simple access procedure allowing guests staying at Rixos to visit Marassi Marina freely, even without a restaurant reservation. During my stay, I understood that access was only possible with a restaurant reservation, which unfortunately made it difficult to simply go out and discover the Marina. Since Rixos guests are already staying at the resort, I believe that providing an easy access system would be a great addition and would allow guests to enjoy and explore the beautiful surroundings of Marassi more freely. I hope the hotel will consider finding a solution for this in the future. Thank you again to the entire team for your kindness, hospitality and all the lovely attentions during my stay. I truly enjoyed my experience and would be delighted to come back again in the future. 🤍✨ I highly recommend experiencing Rixos Premium Alamein for yourself!

Elegant hotel, great restaurants and entertainment but staffing need a lot of training on customer service

Rixios El Alamein is the best place to stay on the North Coast. The beach is clean, calm and comfortable, CCC. Facilities are world class and the property well maintained . I have been coming here for the last 3 yrs and will continue.

Amazing as usual, we stay there a couple of times a year and every time is better than the previous one

Beautiful property but service is severely lacking. Anyone can build a nice building but it takes talent to create at atmosphere of service. It is clear that management here does not care or they do not know service. Staff seems so demotivated it is rare to even get a smile out of them. Greek restaurant and Turkish restaurant needs a lot of work in terms of food. Didn’t understand why mangal was so good but the mixed grill at the Turkish restaurant had no flavor at all. Not edible. Piano bar was very hard to get service. I started tipping 200 egp each time I could get someone to get me a drink and even that didn’t work. They just kind of ignore everyone. I would order a specific wine from the menu as part of the ultra all inclusive and they would just give me whatever was open thinking it was the same. When you pay $125 a night per person for ultra all inclusive you expect to get what you ask for but the staff just don’t care.

Very well appreciated except the crowded pool and beach

Overall very pleased with great location, quality of food and facilities but would prefer more personalized attention to the details. Restaurants and beach unfortunately were very occupied.

This year, the experiences was disappointing. The service and personnel was very rude and with a Poker face and fake smile. Very sad having such a beautiful hotel with a great location but, with a very bad service experience. I advise you guys to do a very extensive work to get waiters and agents behind counter to be more professional than that. We spent a good money and we expect a very good service. Take example on the Sharm Sheikh Team.

•What’s the point of the going to the beach at 7:00AM for gaining a better seat place to reveal that all the seats is reserved with towels and nobody is actually there and as the lifeguard stated these seats are reserved from last night by other guests and when I asked when could I get a good view seat the answer was nobody knows literally… so people just get a towel put it on a seat and from now on and for the whole reservation time on the hotel this seat is his/hers.STRANGE. Also on the same point we are 4 persons we reserved 3 seats on the beach then went to have a snack to get a surprise when returned that one of the seats is stolen and our things were moved form its place…That’s it anything else was good enough

Started not good with check in, we had reservations, which said not valid, made a new one , Room was nice and comfortable, we liked

Everything was great except several minor issues. The check in and check out process is a bit of hassle. We arrived by car,they took our laggage immediately out of baggage and while we were dealing with baby our baggage already was gone , worker took it inside of hotel and didn’t inform us… also we asked for parking they told us we can park by ourselves and when I told them where is vale? Only than they took car and park it. Also when we did check in it’s a bit long to wait in line and not relaxing process. And when we give room key to concierge and he took our baggage I swear he was like running to elevator to drop baggage to our room which is I understand you have tooo much guests, but it made me run after him with baby in hands… I wish check in process would be more relaxing. Check out also a bit long, but acceptable. Overall hotel is amazing! Well organized clean and nice facilities. Food is great!

Good

The view, sea and food variety are all excellent but the facilities are far less compared to the large crowd surrounding the hotel. During my 24-day stay, I noticed some Travel Agencies bring large groups which made the hotel unbearable at those times. I hope you can find solution to this serious problem

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I spent an entire night at the hotel without electricity or running water. It was an extremely difficult and unacceptable experience. I even had to take a shower using a flashlight because there was no electricity.

My stay was significantly below expectations due to a combination of unclear information, operational shortcomings, and serious maintenance failures. The remote location of the two‑bedroom suite in Tower 6 was not disclosed at booking, and the limited golf cart service resulted in repeated long waits just to access basic hotel facilities. The suite itself showed clear signs of neglect: mould in the fridge, missing kitchen essentials, slow and incomplete housekeeping response, and overall poor upkeep. The situation escalated into a safety concern when pieces of marble fell from the vanity top on your last day, highlighting a lack of proper maintenance. Altogether, these issues created an experience far from the premium standard the hotel claims to offer.