Rixos Premium Alamein 5 stars

Customer review rating (ALL Rating) 4.4/5 847 reviews

Rixos Premium Alamein - Image 1
Rixos Premium Alamein - Image 2
Rixos Premium Alamein - Image 3
Rixos Premium Alamein - Image 4

Description

Our accommodation(s)

Hotel location

Rixos Premium Alamein

Kilo 107 North Coastal Road, New City Alamein
51718 Alamein
Egypt

GPS:30.8563296, 28.9520377

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  847 reviews

Customer review rating 4.5/5

Yasmine S. Families - Confirmed reviews ALL

Fabulous

Dear Ms Yasmine, Thank you for taking the time to share your detailed feedback with us. We’re delighted to know that you enjoyed our facilities, location, and overall experience, and that your accommodation, breakfast, and cleanliness met your expectations. We sincerely apologise for the inconvenience you faced with the concierge service during your arrival. Your comments are very valuable, and we will address this with our team to ensure a smoother and more welcoming experience for all our guests in the future. We truly appreciate your recommendation and look forward to welcoming you and your family back soon for an even better stay at Rixos Premium Alamein. Warm regards, Nada Mahmoud Guest Relation Officer Rixos Premium Alamein

Customer review rating 4.5/5

Krasin R. Business - Confirmed reviews ALL

good service, attentive staff, many attractions during the active season, diverse and impressive cuisine

Dear Krasin R., Thank you for your kind words regarding your experience at Rixos Premium Alamein. We are delighted to hear that you found our service attentive, our staff helpful, and enjoyed the diverse cuisine and attractions we offer during the active season. Goodbye, Rixos Premium Alamein

Customer review rating 4.0/5

Larysa F. Families - Confirmed reviews ALL

Well located, good food, very friendly staff. Some house keeping staff are too annoying about asking every day to leave them review. Kids activities were promised at the hotel, but nothing worked. Spa experience(Turkish hammam) was absolutely awful, painful and unpleasant.

Dear Larysa F., Thank you for your feedback. We are pleased to hear that you enjoyed our location, food, and staff service. We regret any inconvenience caused by the frequency of housekeeping requests and the issues experienced with the kids' activities and spa services. Your comments are valued as they assist us in enhancing our offerings. Best regards, Rixos Premium Alamein

Customer review rating 5.0/5

Ehab A. Families - Confirmed reviews ALL

It was excellent

Dear Ehab A., Thank you for your kind feedback regarding your recent stay at Rixos Premium Alamein. We are delighted to hear that you found our hotel well maintained and that your experience was excellent. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Best regards, Rixos Premium Alamein

Customer review rating 5.0/5

Omar R. Friends - Confirmed reviews ALL

It was an exceptional experience starting from reception until the very last second of our leave, and the best part where the staff surprised us with an UPGRADED SUITE! how cool is that? Mariam was supremely welcoming and warm hearted, the concierge lads were super helpful and respectful, Mustafa the bar tender just went beyond service, every single member of the hotel staff as much as you can see on their faces that the season have crammed their energy they still kept pushing till October, props to everyone of them and they are definitely the heart and soul of the place, I would visit it again and again and AGAIN :) A tiny comment regarding the marina restaurant though, the spots are dream world in all honesty! but the food was not up to standards! we dined at the Italian restaurant and it was what we call today meh! and as much as Ezz-ElDeen tried his best to justify the chef's mistakes we left heartbroken but yet the view and the seating beat the odds, I would highly encourage you folks to audit the restaurants carefully especially the products served and the chef's way of cooking. Apart from that GOODNESS! Thanks to all of you and we are all grateful to such amazing experience and hope to see all of you again

Dear Omar R., Thank you for taking the time to share your delightful experience at Rixos Premium Alamein. We are thrilled to hear that you found your stay exceptional, from the warm welcome at reception to the upgraded suite surprise. Your kind words about our staff, particularly Mariam, Mustafa, and the concierge team, are truly appreciated, as they strive to provide memorable service. We also acknowledge your feedback regarding the dining experience at the marina restaurant and the Italian restaurant. Your comments about the food quality have been noted, and we continuously aim to enhance our culinary offerings to meet our guests’ expectations. We appreciate your suggestion to audit the restaurants and will certainly take it into consideration. We are grateful for your overall positive remarks and hope to welcome you back for another wonderful stay in the future. Best regards, Rixos Premium Alamein

Other web-users rate our hotel

  • 822 reviews 9.2/10 Location
  • 1,448 reviews 9.3/10 Room
  • 4,891 reviews 9.4/10 Service
  • 16 reviews 6.9/10 WiFi
  • 1,850 reviews 9/10 Food
  • 803 reviews 9.7/10 Vibe
  • 639 reviews 8.6/10 Cleanliness
  • 214 reviews 5.3/10 Value

Powered by Trustyou