Rixos Premium Alamein 5 stars

Customer review rating (ALL Rating) 4.5/5 944 reviews

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Description

Our accommodation(s)

Hotel location

Rixos Premium Alamein

Kilo 107 North Coastal Road, New City Alamein
51718 Alamein
Egypt

GPS:30.8563296, 28.9520377

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  944 reviews

Customer review rating 3.5/5

Abdelrahman A. Couples - Confirmed reviews ALL

My experience at the hotel was enjoyable, however, I encountered three significant issues that left me disappointed. I recommend addressing these matters to preserve the hotel's reputation. First, there were workers in the room above mine who were making excessive noise during midday while I was trying to take a nap. I contacted the reception to express my concern, but it seems no immediate action was taken, as I believe the receptionist merely informed the workers. Second, it is unreasonable to charge for drinking water in the lobby, regardless of the reservation package. Water should be complimentary throughout the hotel, and ordering it from the coffee or any other location should also be free of charge. Third, and most importantly, is the issue of hygiene in the restaurant. The same waiter who cleans the tables is also responsible for serving drinks. I observed one of the waitstaff with his hands inside my cup while wearing the same gloves he used for cleaning tables, plates and utensils. I ordered a replacement cup, but such a request should not be necessary,hygiene should be a standard practice. This oversight is critical, and if not addressed, it could lead to serious health issues. Rixos must adhere to health and safety regulations, especially considering it is not an inexpensive hotel. Thank you for taking the time to read my feedback.

Dear Mr Abdelrahman A., Thank you for taking the time to share your experience at Rixos Premium Alamein. We are pleased to know that you enjoyed our beautiful beach and prime location. However, we sincerely regret that certain aspects of your stay did not meet your expectations. We value your feedback regarding noise disturbances and apologize that your concerns were not promptly addressed. Your comments will be regarded to enhance our response to similar situations in the future. Regarding the availability of drinking water, we appreciate your perspective and will consider it in our ongoing evaluations of guest services. We take hygiene very seriously and are disheartened to learn about your observations in the restaurant. Please be assured that we adhere to strict health and safety regulations, and your feedback will be reviewed with our team to ensure the highest standards are maintained. Thank you once again for your insights, and we hope to welcome you back for a more seamless experience in the future. Best regards, Rixos Premium Alamein

Customer review rating 5.0/5

Fouad H. Business - Confirmed reviews ALL

I just wanted to sincerely thank you for all your support and for the amazing hospitality during my stay And of course, a special thank you for the room upgrade — it was a very classy gesture that I truly appreciated a lot. 🙏 Really thankful for everything you did for me, and it was a pleasure dealing with someone as professional and supportive as you. Many thanks again, and hopefully see you again very soon 🌷

Dear Mr Fouad H., Thank you for taking the time to share your wonderful feedback regarding your recent stay at Rixos Premium Alamein. We are delighted to hear that you had an amazing experience and appreciate your kind words about our hospitality and professionalism. It is always our pleasure to provide our guests with thoughtful gestures, such as room upgrades, to enhance their stay. We look forward to welcoming you back in the near future and delivering another memorable experience. Best regards, Rixos Premium Alamein

Customer review rating 5.0/5

Eslam M. M. Couples - Confirmed reviews ALL

It was amazing stuff there very helpful and thanks all is fabulous

Dear Mr Eslam M. M., Thank you for your kind words regarding your recent stay. We are delighted to hear that you found our staff to be helpful and that your experience was amazing. Your positive feedback is greatly appreciated. Goodbye and best regards, Rixos Premium Alamein

Customer review rating 5.0/5

Darcy H. Families - Confirmed reviews ALL

Everything was perfect! From the location, the food, the most amazing room with the best view, the service provided by the friendliest staff. The best stay!

Dear Mr Darcy H., Thank you for your wonderful feedback. We are delighted to hear that you enjoyed our location, food, and exceptional service. It is our goal to provide memorable experiences, and your kind words affirm our commitment to excellence. Best regards, Rixos Premium Alamein

Customer review rating 5.0/5

Tarek T. Families - Confirmed reviews ALL

Wonderful hospitality and atmosphere throughout the stay. Mohab and the guest service/animation team did an amazing job keeping the energy positive and welcoming.

Dear MR Tarek T., Thank you for your kind words regarding our hospitality and the vibrant atmosphere during your stay. We are thrilled to hear that Mohab and our team made a positive impact on your experience. Your feedback is greatly appreciated and motivates us to continue providing outstanding service. Best regards, Rixos Premium Alamein

Other web-users rate our hotel

  • 899 reviews 9.1/10 Location
  • 1,703 reviews 9.4/10 Room
  • 5,713 reviews 9.5/10 Service
  • 17 reviews 7.1/10 WiFi
  • 2,133 reviews 9.2/10 Food
  • 889 reviews 9.7/10 Vibe
  • 770 reviews 9/10 Cleanliness
  • 233 reviews 5.6/10 Value

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