Rixos Premium Alamein 5 stars

Customer review rating (ALL Rating) 4.5/5 974 reviews

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Description

Our accommodation(s)

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Room 1

Hotel location

Rixos Premium Alamein

Kilo 107 North Coastal Road, New City Alamein
51718 Alamein
Egypt

GPS:30.8563296, 28.9520377

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  974 reviews

Customer review rating 2.5/5

Ahmed M. S. Families - Confirmed reviews ALL

Dear Mr Ahmed m. s., Thank you for sharing your feedback regarding your recent stay with us. We appreciate your comments about our location. However, I regret to hear about your experience with our reception team and the delay in room allocation. I assure you that we strive to provide a seamless experience, and I apologize for any inconvenience caused due to the lack of follow-up on your request. Your input is valuable as we continually seek to improve our services. Best regards, Rixos Premium Alamein

Customer review rating 5.0/5

Ahmed K. Friends - Confirmed reviews ALL

Dear Mr Ahmed k., Thank you for your kind words regarding your recent stay. We are delighted to hear that you enjoyed our location, found the accommodations comfortable, and appreciated the quality of our food and the helpfulness of our staff. Best regards, Rixos Premium Alamein

Customer review rating 5.0/5

Milan G. Families - Confirmed reviews ALL

Dear Mr Milan G., Thank you for your kind words regarding your recent stay. We are delighted to hear that you found our staff, particularly Mohamed Salem and Mariam, to be excellent. Your appreciation will certainly be shared with them. Best regards, Rixos Premium Alamein

Customer review rating 3.0/5

Magui M. Families - Confirmed reviews ALL

Dear Ms Magui M., Thank you for providing your feedback regarding your recent stay at Rixos Premium Alamein. I am pleased to hear that you enjoyed your suite and the beach facilities. However, I regret to learn that your experience with our service did not meet your expectations. It is concerning to hear about your experience at the Stanley Pool bar and the behavior of some staff members. We strive to maintain a high standard of service and professionalism across all areas of our hotel, and your comments will be regarded seriously as we continually seek to enhance our guest experience. Regarding the food quality, I appreciate your feedback, and I will ensure it is shared with our culinary team for evaluation. We understand that the overall atmosphere of a hotel can be affected by the behavior of fellow guests, and I regret that this impacted your stay. Your insights are invaluable in our efforts to improve, and I sincerely hope that you may reconsider returning in the future. Best regards, Rixos Premium Alamein

Customer review rating 5.0/5

Abdulrahman M. Families - Confirmed reviews ALL

Dear Mr Abdulrahman M., Thank you for your kind words. We are delighted to hear that you found everything amazing during your stay. Your satisfaction is our top priority, and we look forward to welcoming you back for another wonderful experience. Best regards, Rixos Premium Alamein

Other web-users rate our hotel

  • 975 reviews 9.2/10 Location
  • 1,899 reviews 9.4/10 Room
  • 6,891 reviews 9.6/10 Service
  • 18 reviews 8.4/10 WiFi
  • 2,627 reviews 9.3/10 Food
  • 1,031 reviews 9.7/10 Vibe
  • 883 reviews 9/10 Cleanliness
  • 218 reviews 9.2/10 Bar

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