Rixos Premium Alamein 5 stars

Customer review rating (ALL Rating) 4.4/5 854 reviews

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Kilo 107 North Coastal Road, New City Alamein, 51718 Alamein, Egypt

Description

Our accommodation(s)

Hotel location

Rixos Premium Alamein

Kilo 107 North Coastal Road, New City Alamein
51718 Alamein
Egypt

GPS:30.8563296, 28.9520377

Telephone

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  854 reviews

Customer review rating 5.0/5

Muhammed S. Families - Confirmed reviews ALL

Thanks for upgrading our room to suite

Dear Muhammed S., Thank you for your kind words regarding our welcoming team and your room upgrade. We are delighted to hear that you had a pleasant experience during your stay. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Best regards, Rixos Premium Alamein

Customer review rating 1.5/5

Yohan L. Friends - Confirmed reviews ALL

My experience at Rixos Premium Alamein was mixed and, unfortunately, did not meet the standards I normally associate with the Rixos brand. Upon arrival, the initial welcome was pleasant, and I appreciated the room upgrade provided in recognition of my membership status. However, shortly after entering the room, a serious issue became apparent. A loose external fixture near the window (possibly a compass or exterior component) was detached and repeatedly hitting the window due to wind, producing continuous and disturbing noise. This significantly affected comfort and rest. The most disappointing aspect of the stay, however, was the service — particularly at the breakfast restaurant. The restaurant was far from busy, with only a limited number of guests present. While other tables were being served promptly and attentively, our table was completely overlooked. For over 30 minutes, we were not offered even basic service — no water, no coffee, no acknowledgment. We had to find seating ourselves without any assistance from staff. I raised this issue directly with the restaurant manager, as the situation felt not only unprofessional but also discriminatory. His response was limited to a brief apology and a short intervention, after which water was brought. No meaningful follow-up or sense of accountability was shown, and the interaction felt purely procedural rather than sincere. Later, we dined at Salt Restaurant, where we ordered Italian dishes. Unfortunately, the quality was below expectations. The pizza was excessively oily and greasy, and overall the food did not reflect the level expected from a premium resort. Throughout the stay, communication with staff was challenging due to limited English proficiency, which further affected the overall experience and sense of being welcomed. We later spoke with the duty manager, who apologized and offered complimentary drinks as a gesture. At that point, however, we declined, as the issue was not about compensation but about service standards and guest treatment. Regrettably, we did not feel genuinely welcomed during our stay, and the experience did not align with what one would expect from a resort of this category. I sincerely hope the management takes this feedback seriously and uses it to improve consistency, staff training, and guest care Additionally, despite more than a week having passed since checkout, my stay has not yet been credited to my account. Neither the status night nor the loyalty points have been posted.

Dear Yohan L., Thank you for taking the time to share your feedback regarding your recent stay at Rixos Premium Alamein. We appreciate your acknowledgement of the initial warm welcome and room upgrade, but we regret to learn that the overall experience did not meet your expectations. I would like to address the concerns you raised. The issue with the external fixture is certainly not the standard we strive for, and we appreciate you bringing this to our attention. Regarding your experience in the breakfast restaurant, it is concerning to hear that the service was not attentive. We are committed to providing a high level of service to all guests, and it is disappointing that we did not deliver in this instance. Your comments about the quality of the food at Salt Restaurant will also be reviewed with our culinary team to ensure we maintain the high standards associated with our brand. Please be assured that your feedback will be taken seriously as we strive to elevate our service standards. Please note that your stay has now been fully credited to your account. The Accor Support Team has confirmed that the missing reward points and the corresponding status night have been successfully added. Thank you once again for your insights. We hope to have the opportunity to welcome you back in the future. Sincerely, Rixos Premium Alamein

Customer review rating 5.0/5

Salah N. Solo - Confirmed reviews ALL

Excellent

Customer review rating 4.5/5

Mohamed M. Couples - Confirmed reviews ALL

Very comfortable and classy stay, luxury everywhere

Customer review rating 4.5/5

Yasmine S. Families - Confirmed reviews ALL

Fabulous

Dear Ms Yasmine, Thank you for taking the time to share your detailed feedback with us. We’re delighted to know that you enjoyed our facilities, location, and overall experience, and that your accommodation, breakfast, and cleanliness met your expectations. We sincerely apologise for the inconvenience you faced with the concierge service during your arrival. Your comments are very valuable, and we will address this with our team to ensure a smoother and more welcoming experience for all our guests in the future. We truly appreciate your recommendation and look forward to welcoming you and your family back soon for an even better stay at Rixos Premium Alamein. Warm regards, Nada Mahmoud Guest Relation Officer Rixos Premium Alamein

Other web-users rate our hotel

  • 828 reviews 9.1/10 Location
  • 1,458 reviews 9.2/10 Room
  • 4,917 reviews 9.3/10 Service
  • 16 reviews 6.9/10 WiFi
  • 809 reviews 9.6/10 Vibe
  • 646 reviews 8.5/10 Cleanliness
  • 218 reviews 5.4/10 Value
  • 174 reviews 8.3/10 Breakfast

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