Dear Luis , Thank you for your kind words regarding our location and the service provided by David. We take pride in our beautiful surroundings and strive to ensure our guests feel welcomed and well cared for during their stay. Warm regards, Dorine Lemasson Front Office and Quality Manager

Dear Pedro, Thank you for your positive feedback. We are delighted to hear that you had an excellent experience at our hotel. Your satisfaction is our priority, and we look forward to welcoming you back for another enjoyable stay. Warm regards, Dorine Lemasson Front Office and Quality Manager

Dear Nicolas, Thank you for your kind words regarding our location and property. We appreciate your feedback about the amenities and will take it into consideration as we continually strive to enhance our guest experience. Warm regards, Dorine Lemasson Front Office and Quality Manager

Dear Carolina, Thank you for your kind words regarding your recent stay at The Mozart Prague. We are delighted to hear that you enjoyed our location, service, and the quality of our restaurant offerings, including the breakfast buffet. Your feedback is greatly appreciated. Warm regards, Dorine Lemasson Front Office and Quality Manager

Estimada María, Agradecemos sinceramente sus comentarios positivos sobre nuestra ubicación y servicio. Nos alegra saber que disfrutó de su estancia en el centro de Praga y que nuestra atención fue de su agrado. Atentamente, Dorine Lemasson Gerente de Recepción y Calidad

Estimado Juan M., Agradecemos sinceramente su comentario positivo sobre su estancia en The Mozart Prague. Nos alegra saber que valoró la ubicación, la comodidad y la limpieza de nuestras instalaciones, así como la amabilidad de nuestro personal. Reciba un cordial saludo, Dorine Lemasson Gerente de Recepción y Calidad

Dear Carlos, Thank you for your kind words regarding your experience at our hotel. We are delighted to hear that our staff's attentiveness, the quality of the restaurant, and the comfort of the rooms contributed to your enjoyable stay. We look forward to welcoming you back in the future. Warm regards, Dorine Lemasson Front Office and Quality Manager

Dear MRs. A., Thank you for your kind words regarding your experience at The Mozart Prague. We are delighted that you appreciated our friendly staff, personalized service, and prime location. It is wonderful to hear that you enjoyed your stay and plan to return. Warm regards, Dorine Lemasson Front Office and Quality Manager

Estimado Antonio C. C., Agradecemos sinceramente su retroalimentación sobre su reciente estancia en The Mozart Prague. Nos complace saber que encontró la atención del personal amable y eficiente. Sin embargo, lamentamos profundamente los inconvenientes que experimentó con respecto a la recepción de su maleta y la falta de comunicación entre nuestro equipo. Es fundamental para nosotros garantizar una experiencia fluida y satisfactoria para nuestros huéspedes, y tomamos en serio sus comentarios sobre la ubicación de los contactos eléctricos y la seguridad en la bañera. Su observación sobre la coordinación interna será evaluada con el objetivo de mejorar nuestra operativa y asegurar que incidentes similares no se repitan en el futuro. Entendemos que esta situación fue frustrante y le agradecemos por compartir su experiencia. Sus comentarios son valiosos para nosotros y contribuirán a la mejora continua de nuestros servicios. Atentamente, Dorine Lemasson Front Office Manager and Quality Manager

Dear Maria F., Thank you for sharing your feedback regarding your stay at The Mozart Prague. We are delighted to hear that you enjoyed our perfect location, lovely ambiance, and delicious breakfasts. We sincerely apologize for the inconvenience you experienced with the WiFi and hot water in your room, as well as the absence of gym facilities. Your comments have been shared with our team to ensure these issues are addressed and that future guests have an improved experience. We appreciate your feedback and hope to welcome you back for an even more comfortable stay. Best regards, Dorine Lemasson Front Office and Quality Manager

Dear Mr. N., Thank you for sharing your feedback. We are glad that you appreciated the view and the size of the suite. Regarding the maintenance points you mentioned, please note that the hotel is scheduled for a complete renovation next year to enhance guest comfort. We truly value your comments, as they help us improve, and we hope to welcome you back once the renovations are complete for a flawless stay. Kind regards, Dorine Lemasson Front Office Manager

Dear Mr. L., Thank you very much for sharing your feedback with us. We truly appreciate hearing from our guests as it helps us improve every day. Regarding the room you stayed in, please allow me to clarify that the photos of our Deluxe Suites, like the one you reserved, are available on our website. We also make it clear that these suites do not have elevator access. We understand this can be an important factor, and we always strive to provide full transparency to help our guests make the best choice for their preferences. We know that each guest has unique tastes, and while many of our visitors adore the charm and character of these attic-style suites, we understand that they may not be perfect for everyone. Your comfort and satisfaction are very important to us, and we truly regret that this room did not fully meet your expectations. Thank you again for your valuable comments. We hope to have the opportunity to welcome you back and provide a stay that perfectly suits your needs. Warm regards, Dorine Lemasson Front Office Manager

Dear Federica, Thank you for taking the time to share your feedback. While we’re truly sorry to hear that your experience did not meet your expectations, we appreciate your comments regarding the condition of certain areas of the property. Our hotel is a historical building over 400 years old, and while we aim to preserve its unique charm and authenticity, we understand that some elements may require more care. Please rest assured that your feedback has been shared with the relevant departments. We are continuously working on improvements and restoration efforts, and we are pleased to inform you that the hotel will undergo a full renovation next year to enhance the overall guest experience while maintaining the soul of the building. We regret that your request regarding ventilation was not addressed as expected, and we will follow up with our team to prevent similar situations in the future. We hope to have the opportunity to welcome you again once the renovations are complete and offer you the stay you initially envisioned. Kind regards, Dorine Lemasson Front Office Manager

Dear Luciana, Thank you for sharing your experience. We are delighted to hear that you enjoyed our excellent location and the spaciousness of your room. However, we deeply regret that the restaurant service did not meet your expectations and that you encountered issues with room service. We are actively working on improving the coordination between the hotel and the restaurant to provide a more efficient and seamless experience. We truly value your feedback and hope to have the opportunity to offer you an improved stay in the future. Best regards, Dorine Lemasson Quality and Front Office Manager

Dear Tania P., We very much appreciate your comments regarding your stay at the The Mozart Prague. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dorine Lemasson Quality Manager

Dear PEDRO ANTONIO M. MOSQUERA, We very much appreciate your comments regarding your stay at the The Mozart Prague. It is always A. pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daniela Ruzickova, Guest Relations Manager