Dear Armagan K., Thank you for taking the time to share your feedback regarding your recent stay at TRIBE Duesseldorf. It is disheartening to learn about your experience, particularly with the issue you encountered in the guest rooms. We strive to maintain high standards of cleanliness and comfort for all our guests, and it is clear that we fell short during your visit. Your comments regarding the unpleasant odor in the rooms have been noted, and we take such matters seriously as they directly impact the quality of our guests’ experience. Please be assured that we will investigate this issue further to ensure that it is addressed appropriately. We also regret the inconvenience caused by the multiple room changes, which understandably disrupted your check-in process. Our staff is trained to handle such situations with empathy and professionalism, and it is unfortunate that you did not feel this was the case during your stay. We appreciate your feedback as it helps us identify areas for improvement. While we would love the opportunity to welcome you back in the future, we understand if you choose otherwise. Please feel free to reach out directly should you decide to give us another chance, as we would like to ensure a vastly improved experience. Best regards, TRIBE Duesseldorf

Dear Emine A., Thank you for your feedback regarding your recent stay. We are pleased to hear you found our hotel appealing. However, we acknowledge your concerns about the room temperature and cleaning schedule. Your comments will be taken into consideration as we continuously strive to enhance our guests' experience. Best regards, TRIBE Duesseldorf

Dear Kemal Y., Thank you for taking the time to share your experience with us. We sincerely apologize for the inconveniences you encountered during your stay. It is disheartening to learn that our services fell short of your expectations, particularly regarding the cleanliness and maintenance of your room. At TRIBE Duesseldorf, we prioritize the comfort and satisfaction of our guests. We take your feedback seriously, especially concerning the state of the bathroom and the initial lack of essential toiletries upon your arrival. It is our standard policy to ensure that all guest rooms are thoroughly cleaned and stocked before check-in, and we regret that this was not your experience. We acknowledge the importance of these details, and your comments regarding the cleanliness of the facilities have been noted for further review. Additionally, we understand the frustration in having to communicate multiple times regarding these issues. Our front desk staff is trained to provide prompt assistance, and your feedback will help us reinforce the importance of effective communication and timely resolution of guest concerns. We appreciate your intention to bring this matter to the attention of Accor hotel management, as it highlights areas where we need to improve. While we cannot address every concern directly, your feedback is invaluable in helping us enhance our services and ensure that future guests enjoy a more pleasant experience. Once again, we apologize for any distress caused during your visit. Thank you for bringing these matters to our attention, and we hope you will consider giving us another chance in the future. Best regards, TRIBE Duesseldorf

Dear Adem B., Thank you for sharing your feedback regarding your recent stay with us. I am sincerely sorry to hear that you experienced discomfort during your visit due to the cold temperatures. It is always our aim to provide a comfortable environment for all our guests, and I regret that we fell short in this instance. Your comments are valuable to us as we continually strive to enhance our services. Best regards, TRIBE Duesseldorf

Dear Erdoan M. O., Thank you for taking the time to share your feedback regarding your recent stay with us. I sincerely apologize that your experience did not meet your expectations, particularly concerning the cleanliness and condition of your room. It is always our aim to provide a welcoming and comfortable environment for our guests, and I regret that we fell short in this instance. We appreciate your comments about the representation of our hotel on the application. We strive to ensure that our visuals accurately reflect the experience we offer, and I understand how disappointing it can be to feel misled. Your observations regarding the storage options in the room and the cleanliness issues you encountered are valuable for us. We take such matters seriously, as maintaining high standards of hygiene is a priority at TRIBE Duesseldorf. Please be assured that your feedback will be reviewed with our team to ensure we address these concerns adequately. We value your input as it helps us improve our services. Thank you once again for your comments, and I hope you will consider staying with us again in the future for a more positive experience. Best regards, TRIBE Duesseldorf