Dear Mr. S., Thank you for your feedback! We're delighted to hear you found our hotel excellent, intimate, and comfortable, and that the quiet location suited your stay so well. It's also wonderful to know that all our staff left such a pleasant impression on you, we'll be sure to share your kind words with the team. Thank you for choosing Mövenpick Hotel Tallinn, and we hope to welcome you back again soon. Kind regards, Martin Front Office Supervisor Mövenpick Hotel Tallinn

Dear Ms. K., Thank you very much for your wonderful review and for choosing Mövenpick Hotel Tallinn for your stay. We are delighted to hear that you enjoyed our stylish and modern hotel, convenient location, and wellness facilities. It is especially rewarding to know that you found your room cozy, warm, and quiet, and that our Chocolate Hour added a sweet touch to your experience. Your kind words about our friendly team mean a great deal to us, and we will be pleased to share your compliments with all our colleagues. Thank you once again for your recommendation and for taking the time to share your experience. We look forward to welcoming you back for another relaxing and enjoyable stay in the near future. Kind regards, Liina Halldorson Front Office Manager Mövenpick Hotel Tallinn

Dear Guest, Thank you very much for taking the time to share such detailed feedback regarding your recent stay at Mövenpick Hotel Tallinn. We genuinely appreciate your comments, as they allow us to better understand our guests’ experiences and identify areas where we can further improve. First and foremost, please accept our sincere apologies for the inconveniences and frustrations you encountered during your visit. While we are pleased to see that you were satisfied with the cleanliness, breakfast, Wi-Fi, and interactions with our team, we regret that several practical details in the room and around the hotel impacted your overall impression. We are very sorry that the tissue box in your room had not been properly replenished prior to your arrival. This certainly does not reflect the attention to detail we strive to maintain, and your comments have been shared with our housekeeping team for additional follow-up. Regarding the room amenities, please kindly note that all guest rooms are equipped with a hairdryer, although in some room categories it may be stored inside the drawer located in the hallway wardrobe area. In addition, the coffee capsules and tea selection are placed in the small drawer directly beneath the coffee machine. We fully understand, however, that if these items are not immediately visible, this can easily create confusion and inconvenience during the stay. As part of our Green Globe sustainability commitment, we intentionally reduce unnecessary single-use amenities placed directly in the rooms. Nevertheless, complimentary additional toiletries — including toothbrushes and toothpaste — are available 24 hours a day from our reception team upon request. We appreciate your feedback, as it highlights that we should communicate this information more clearly to our guests upon arrival. We would also like to sincerely apologize for the inconvenience you experienced with the hotel entrance door during the late evening hours. We completely understand how uncomfortable and concerning it must have felt to remain outside while the key card reader did not respond properly, particularly when no team member was immediately visible at reception. Although we are currently unable to determine why the system did not function correctly at that moment, we have already forwarded your comments to our maintenance supervisor for immediate inspection and follow-up. Regarding the Wi-Fi access information, the login details are available within the room through a QR code as well as inside the guest directory. However, we recognize that this may not have been sufficiently noticeable, and we appreciate your suggestion regarding the key card envelope as a potentially more convenient solution. We also regret your disappointment regarding the booking rate. Our team does aim to remain competitive and match available rates whenever possible, and we are sorry if your direct booking experience did not meet your expectations in this regard. At the same time, we would like to thank you for your constructive suggestions and detailed observations. Feedback such as yours is extremely valuable, as it helps us refine both our service standards and guest communication moving forward. We truly hope to have the opportunity to welcome you back again in the future and provide you with the seamless and comfortable experience we strive to deliver to every guest. Kind regards, Liina Halldorson Front Office Manager Mövenpick Hotel Tallinn

Dear Alicija, Thank you very much for taking the time to share your feedback following your recent stay with us. We are pleased to hear that you were satisfied with your accommodation, cleanliness, breakfast, our team, check-out experience, and overall value for money, and that you would highly recommend our hotel. Regarding your comment about language, we truly appreciate you bringing this up. While it is true that the younger members of our team may not always speak Russian fluently, we always have team members available who can assist with translation whenever needed. We are always happy to help and do our very best to ensure clear and comfortable communication for all our guests. Thank you once again for staying with us and for your valuable feedback. We hope to welcome you back again in the future. Kind regards, Liisu Front Office Concierge

Dear Oksana, Thank you very much for your wonderful review! We’re delighted to hear that you enjoyed your stay and found our rooms clean, cozy, and comfortable. It’s also great to know that you appreciated the delicious food and the friendliness of our team—your kind words mean a lot to all of us. We truly appreciate your perfect scores across all areas and your willingness to recommend us. It was our pleasure to have you with us, and we hope to welcome you back again soon for another relaxing stay! Kind regards, Liisu Mövenpick Hotel Tallinn

Dear Ms. P., Thank you very much for your heartfelt and enthusiastic feedback. We are truly delighted to know that we are your favorite hotel and that you had such a wonderful experience with us. Your kind words about our service, cleanliness, and overall atmosphere mean a great deal to our entire team. It is especially rewarding to hear that you were pleasantly surprised with a room upgrade and that it made your stay even more enjoyable — we are always happy to create special moments like this for our guests. We are also very pleased that you felt well recognized as a valued ALL Accor member and that you appreciated our sustainability efforts, as well as the pool and treatment experiences. Your comment that you were “simply happy” is the greatest compliment we could receive. Thank you once again for your trust and loyalty. We are already looking forward to welcoming you back for another memorable stay. Warm regards, Karoliine Mövenpick Hotel Tallinn

Dear Vassilina, Thank you for your review and for taking the time to share your detailed feedback. We are truly sorry that your overall experience resulted in a 6/10 rating. While we are pleased that you found the room clean and enjoyed the breakfast selection, we sincerely regret the service shortcomings you encountered. The delay in providing cutlery and the situation during chocolate hour — including uncollected plates and delayed replenishment — are not in line with the standards we aim to deliver. Please accept our apologies for the inconvenience this caused. We are also very sorry about the condition of the lobby floor upon your arrival. A clean and welcoming first impression is extremely important, and we are reinforcing our housekeeping supervision to ensure this does not happen again. Regarding the outdated TV system, limited channels, and internet browser issues, we understand how frustrating this must have been. Your comments have been shared with management as we review improvements to our in-room technology and entertainment options. Thank you as well for highlighting the absence of separate waste-sorting containers. We value sustainability and will take your feedback into consideration as we continue improving our environmental practices. We truly appreciate your honest feedback, as it helps us identify where we must do better. We hope to have the opportunity to restore your confidence in us during a future stay. Kind regards, Liisu Mövenpick Hotel Tallinn

Dear Ms. A., Thank you very much for your outstanding 10/10 rating and for sharing such a wonderful review of your stay with us. We are delighted to hear that you enjoyed our location, cleanliness, friendly staff, breakfast, dinner at Roof, drinks at the lobby bar, and the pool. It is especially gratifying to know that you found our team attentive and welcoming — we will be sure to share your kind words with them. Your positive comments on our sustainability initiatives also mean a great deal to us, as we continuously strive to reduce our environmental impact. We are thrilled that you plan to return — we look forward to welcoming you back for another exceptional experience at Mövenpick Hotel Tallinn. Warm regards, Karoliine Mövenpick Hotel Tallinn

Dear Niina, Thank you very much for your wonderful review! We’re delighted to hear that you enjoyed your stay with us — from the friendly and efficient reception service to the excellent room and the cleanliness of our SPA area. It’s also great to know that you had such a positive experience at the ROOF restaurant and that both dinner and breakfast exceeded your expectations. Your kind words truly motivate our entire team. We will be very happy to welcome you back again! Kind regards, Liisu Mövenpick Hotel Tallinn

Dear Miroslava, Thank you very much for sharing your feedback and for your kind words about our hotel, rooms, and breakfast. We are, however, very sorry that the champagne and fruit welcome package did not arrive as expected and that this affected your experience. We completely understand how disappointing this must have been, especially as you were looking forward to enjoying it during your stay. Please rest assured that we will be contacting you directly to address this matter and to make sure it is fully resolved. Your feedback is very valuable to us, and we will also share it with our team to ensure such oversights are avoided in the future. We truly hope to have the opportunity to welcome you back for a flawless experience that meets all your expectations. Kind regards, Liina Halldorson Front Office Manager Mövenpick Hotel Tallinn

Уважаемый Валерий, Благодарим вас за положительный отзыв. Мы рады слышать, что вам понравилось ваше пребываниею Ваше удовлетворение является нашим приоритетом, и мы с нетерпением ждем возможности вновь приветствовать вас в будущем. С наилучшими пожеланиями, Мари Mövenpick Hotel Tallinn

Dear Guest, Thank you very much for your wonderful review and kind words. We are delighted to hear that you enjoyed your stay and appreciated both our convenient location and the friendliness of our team. Your special recognition of our reception and housekeeping staff truly means a lot — they will be very happy to know their attentive and welcoming service made your visit memorable. We sincerely appreciate your recommendation and look forward to welcoming you back to Mövenpick Hotel Tallinn soon! Warm regards, Martin Saare Front Office Supervisor Mövenpick Hotel Tallinn

Dear Mr. L., Thank you very much for sharing your experience with us. We are delighted to hear that you enjoyed our excellent location, the unique design of your room, and the quality of our breakfast. We also appreciate your kind words about our team and the smooth booking process via your gift certificate. It’s great to know that we could provide you with quick and efficient service from the start. Your feedback regarding value for money and cleanliness is important to us, and we will continue to strive for improvements to make every stay even better. We look forward to welcoming you back to Mövenpick in the future and hope to exceed your expectations next time. Warm regards, Karoliine Mövenpick Hotel Tallinn

Dear Аnna, Thank you so much for your amazing feedback! We are absolutely thrilled to hear that your experience with us was exceptional in every way. It’s great to know that we were able to resolve your room request quickly and to your complete satisfaction, and we are especially pleased that you found our staff, cleanliness, and quality of food to be outstanding. We are also grateful for your wonderful suggestions about adding massage services and romantic packages — these are fantastic ideas, and we will certainly look into how we can enhance our offerings to make your stays even more relaxing in the future. We can’t wait to welcome you back, and we’re truly honored to be your hotel of choice in the city. Kind regards, Karoliine Mövenpick Hotel Tallinn

Dear Andris, Thank you so much for your fantastic feedback! We are thrilled to hear that everything was super during your stay and that you had a positive experience with us. We’re especially happy to see such high ratings for your accommodation, value for money, cleanliness, and overall experience! It’s great to know that our team and facilities contributed to making your business trip smooth and comfortable. We also appreciate your comments on our sustainability initiatives. We’re continuously working to improve in this area and your input is valuable in helping us refine our efforts. It’s wonderful to hear that you would recommend both our hotel and the Accor ALL loyalty programme to others – your support means a lot to us. Thank you again for choosing to stay with us. We hope to welcome you back soon, whether for business or leisure. Don’t hesitate to reach out if there’s anything more we can do for you. Kind regards, Karoliine Mövenpick Hotel Tallinn