Mövenpick Hotel Tallinn 5 звезды

Dear Guest, Thank you very much for taking the time to share such detailed feedback regarding your recent stay at Mövenpick Hotel Tallinn. We genuinely appreciate your comments, as they allow us to better understand our guests’ experiences and identify areas where we can further improve. First and foremost, please accept our sincere apologies for the inconveniences and frustrations you encountered during your visit. While we are pleased to see that you were satisfied with the cleanliness, breakfast, Wi-Fi, and interactions with our team, we regret that several practical details in the room and around the hotel impacted your overall impression. We are very sorry that the tissue box in your room had not been properly replenished prior to your arrival. This certainly does not reflect the attention to detail we strive to maintain, and your comments have been shared with our housekeeping team for additional follow-up. Regarding the room amenities, please kindly note that all guest rooms are equipped with a hairdryer, although in some room categories it may be stored inside the drawer located in the hallway wardrobe area. In addition, the coffee capsules and tea selection are placed in the small drawer directly beneath the coffee machine. We fully understand, however, that if these items are not immediately visible, this can easily create confusion and inconvenience during the stay. As part of our Green Globe sustainability commitment, we intentionally reduce unnecessary single-use amenities placed directly in the rooms. Nevertheless, complimentary additional toiletries — including toothbrushes and toothpaste — are available 24 hours a day from our reception team upon request. We appreciate your feedback, as it highlights that we should communicate this information more clearly to our guests upon arrival. We would also like to sincerely apologize for the inconvenience you experienced with the hotel entrance door during the late evening hours. We completely understand how uncomfortable and concerning it must have felt to remain outside while the key card reader did not respond properly, particularly when no team member was immediately visible at reception. Although we are currently unable to determine why the system did not function correctly at that moment, we have already forwarded your comments to our maintenance supervisor for immediate inspection and follow-up. Regarding the Wi-Fi access information, the login details are available within the room through a QR code as well as inside the guest directory. However, we recognize that this may not have been sufficiently noticeable, and we appreciate your suggestion regarding the key card envelope as a potentially more convenient solution. We also regret your disappointment regarding the booking rate. Our team does aim to remain competitive and match available rates whenever possible, and we are sorry if your direct booking experience did not meet your expectations in this regard. At the same time, we would like to thank you for your constructive suggestions and detailed observations. Feedback such as yours is extremely valuable, as it helps us refine both our service standards and guest communication moving forward. We truly hope to have the opportunity to welcome you back again in the future and provide you with the seamless and comfortable experience we strive to deliver to every guest. Kind regards, Liina Halldorson Front Office Manager Mövenpick Hotel Tallinn

Dear Alicija, Thank you very much for taking the time to share your feedback following your recent stay with us. We are pleased to hear that you were satisfied with your accommodation, cleanliness, breakfast, our team, check-out experience, and overall value for money, and that you would highly recommend our hotel. Regarding your comment about language, we truly appreciate you bringing this up. While it is true that the younger members of our team may not always speak Russian fluently, we always have team members available who can assist with translation whenever needed. We are always happy to help and do our very best to ensure clear and comfortable communication for all our guests. Thank you once again for staying with us and for your valuable feedback. We hope to welcome you back again in the future. Kind regards, Liisu Front Office Concierge

Dear Oksana, Thank you very much for your wonderful review! We’re delighted to hear that you enjoyed your stay and found our rooms clean, cozy, and comfortable. It’s also great to know that you appreciated the delicious food and the friendliness of our team—your kind words mean a lot to all of us. We truly appreciate your perfect scores across all areas and your willingness to recommend us. It was our pleasure to have you with us, and we hope to welcome you back again soon for another relaxing stay! Kind regards, Liisu Mövenpick Hotel Tallinn

Dear Ms. P., Thank you very much for your heartfelt and enthusiastic feedback. We are truly delighted to know that we are your favorite hotel and that you had such a wonderful experience with us. Your kind words about our service, cleanliness, and overall atmosphere mean a great deal to our entire team. It is especially rewarding to hear that you were pleasantly surprised with a room upgrade and that it made your stay even more enjoyable — we are always happy to create special moments like this for our guests. We are also very pleased that you felt well recognized as a valued ALL Accor member and that you appreciated our sustainability efforts, as well as the pool and treatment experiences. Your comment that you were “simply happy” is the greatest compliment we could receive. Thank you once again for your trust and loyalty. We are already looking forward to welcoming you back for another memorable stay. Warm regards, Karoliine Mövenpick Hotel Tallinn

Dear Vassilina, Thank you for your review and for taking the time to share your detailed feedback. We are truly sorry that your overall experience resulted in a 6/10 rating. While we are pleased that you found the room clean and enjoyed the breakfast selection, we sincerely regret the service shortcomings you encountered. The delay in providing cutlery and the situation during chocolate hour — including uncollected plates and delayed replenishment — are not in line with the standards we aim to deliver. Please accept our apologies for the inconvenience this caused. We are also very sorry about the condition of the lobby floor upon your arrival. A clean and welcoming first impression is extremely important, and we are reinforcing our housekeeping supervision to ensure this does not happen again. Regarding the outdated TV system, limited channels, and internet browser issues, we understand how frustrating this must have been. Your comments have been shared with management as we review improvements to our in-room technology and entertainment options. Thank you as well for highlighting the absence of separate waste-sorting containers. We value sustainability and will take your feedback into consideration as we continue improving our environmental practices. We truly appreciate your honest feedback, as it helps us identify where we must do better. We hope to have the opportunity to restore your confidence in us during a future stay. Kind regards, Liisu Mövenpick Hotel Tallinn