Dear Ms. k., Many thanks for taking a moment to fill in our feedback survey regarding your recent stay with us. We are very happy to see, that you enjoyed your stay with us and took the time to give us some feedback. We use the input to keep the guest’s experience high and to hopefully even elevate it in the future! If there is anything additional that you would like to point out, please don't hesitate to do so - our guest's opinion is very much valued. We hope to welcome you back in the future for another pleasant experience! With best wishes, Pille-Riin Linno Operations Manager Mercure Tallinn

Dear Evgenii, Thank you for your kind feedback. We are delighted to hear that you enjoyed our location and appreciated the service from our team. Please kindly note that hotel Mercure Tallinn, as well as most hotels in Estonia, is completely non-smoking. Nowadays separate indoor smoking rooms are available in very few hotels. Smoking designated area is in front of the hotel, covered by a roof. All our team members communicate in English and Estonian, most of them as well in Russian. Nevertheless, we always do our very best to assist all our guests and ensure clear and comfortable communication throughout their stay. Please kindly note slippers are available in selected room categories. We hope to have the opportunity of welcoming you back in the future. Sincerely, Pille-Riin Linno Operations Manager

Dear Victor, Thank you very much for taking the time to leave us a review following your stay. We are delighted to hear that you were satisfied with your experience. We are especially pleased that you found our location convenient for your holiday, particularly after an overnight flight. It is also wonderful to know that you appreciated the little comforts in your room, such as the kettle. Your kind feedback means a great deal to our team and encourages us to continue providing a comfortable and welcoming stay for our guests. Thank you again for choosing to stay with us. We hope to have the pleasure of welcoming you back in the future. Warm regards, Pille-Riin Linno, Operations Manager, Mercure Tallinn

Dear Ms. M., Many thanks for taking a moment to fill in our feedback survey regarding your recent stay with us. We are very happy to see, that you enjoyed your stay with us and took the time to give us some feedback. We use the input to keep the guest’s experience high and to hopefully even elevate it in the future! If there is anything additional that you would like to point out, please don't hesitate to do so - our guest's opinion is very much valued. We hope to welcome you back in the future for another pleasant experience! With best wishes, Pille-Riin Linno Operations Manager Mercure Tallinn

Dear Ms. K., Many thanks for taking a moment to fill in our feedback survey regarding your recent stay with us. We are very happy to see, that you enjoyed your stay with us and took the time to give us some feedback. We use the input to keep the guest’s experience high and to hopefully even elevate it in the future! If there is anything additional that you would like to point out, please don't hesitate to do so - our guest's opinion is very much valued. We hope to welcome you back in the future for another pleasant experience! With best wishes, Pille-Riin Linno Operations Manager Mercure Tallinn

Dear Ms. S., Many thanks for taking a moment to fill in our feedback survey regarding your recent stay with us. We are really glad to learn that you had enjoyed your stay with us, and we very much appreciate the high ratings that you have given to us. If there is anything additional that you would like to point out, please don't hesitate to do so - our guest's opinion is very much valued. We hope to welcome you back in the future for another pleasant experience! With best wishes, Pille-Riin Linno Operations Manager Mercure Tallinn

Dear Ms. G., Many thanks for taking a moment to fill in our feedback survey regarding your recent stay with us. We are really glad to learn that you had enjoyed your stay with us, and we very much appreciate the high ratings that you have given to us. If there is anything additional that you would like to point out, please don't hesitate to do so - our guest's opinion is very much valued. We hope to welcome you back in the future for another pleasant experience! With best wishes, Pille-Riin Linno Operations Manager Mercure Tallinn

Dear Ms. T., Many thanks for taking a moment to fill in our feedback survey regarding your recent stay with us. We are really glad to learn that you had enjoyed your stay with us, and we very much appreciate the high ratings that you have given to us. If there is anything additional that you would like to point out, please don't hesitate to do so - our guest's opinion is very much valued. We hope to welcome you back in the future for another pleasant experience! With best wishes, Pille-Riin Linno Operations Manager Mercure Tallinn

Dear Ms. D., Many thanks for taking a moment to fill in our feedback survey regarding your recent stay with us. We are really glad to learn that you had enjoyed your stay with us, and we very much appreciate the high ratings that you have given to us. If there is anything additional that you would like to point out, please don't hesitate to do so - our guest's opinion is very much valued. We hope to welcome you back in the future for another pleasant experience! With best wishes, Pille-Riin Linno Operations Manager Mercure Tallinn

Dear Mr. R., Many thanks for taking a moment to fill in our feedback survey regarding your recent stay with us. We are really glad to learn that you had enjoyed your stay with us, and we very much appreciate the high ratings that you have given to us. If there is anything additional that you would like to point out, please don't hesitate to do so - our guest's opinion is very much valued. We hope to welcome you back in the future for another pleasant experience! With best wishes, Pille-Riin Linno Operations Manager Mercure Tallinn

Dear Mrs.D., Thank you for taking the time to share your feedback. We are truly sorry that you experienced an distressing situation during your stay. We completely understand that what happened was unpleasant and frustrating experience. At the same time, we would like to respectfully clarify that it is not accurate to state that our hotel is unsafe. As soon you informed our staff about the incident, our team responded immediately by coming at place, by dealing with the drunk guest and by contacting both the police and our security service to ensure the matter will be handled as quickly and professionally as possible. While we are committed to providing a safe and comfortable environment for all our guests, unfortunately non hotel can guarantee or control the actions of every individual guest. Situations involving the behaviour of other guests can, regrettably, occur in any hotel despite appropriate security measures and prompt intervention. If any guest hears someone knocking on their door at night and feels unsafe or uncomfortable, it is always important not to open the door. Instead, the guest should contact the front desk immediately. A telephone is provided on the desk in the guest’s room, and the front desk can be reached by pressing a single button. We sincerely hope you will also take into consideration the way our team responded to the situation and we acted immediately, remained available to assist you throughout the process and fully cooperated with the relevant authorities. We genuinely regret that your stay was affected by this unfortunate incident and we wish you nothing but the very best for the future. Sincerely, Pille-Riin Linno Operations Manager Mercure Tallinn

Dear Ms. O., Thank you for your kind review and for choosing to stay with us! We are delighted that you enjoyed our friendly team, the restaurant, and the comfort and cleanliness of your room. We will be sure to share your kind words with the colleagues you mentioned. We also sincerely apologize for the missing set of towels. Thank you for bringing this to our attention—your feedback has been shared with our housekeeping team to help prevent this from happening again! We truly appreciate your recommendation and hope to welcome you and your family back soon! Kind regards, Pille-Riin Linno Operations Manager Mercure Tallinn

Dear Ms. M., Thank you for your feedback! We are sorry to hear you did not enjoy your stay. We would like to clarify that the accessible/disabled rooms in our hotel are essentially the same as our standard rooms. The only differences are the grab bars in the bathroom and the additional space, making these rooms more spacious than our other standard rooms. We sincerely apologize if the towels were not clean. If you had informed our reception staff, they would have been happy to replace them immediately. We also apologize for the misunderstanding regarding the takeaway breakfast. Our breakfast attendant did not understand that you were requesting your breakfast to be packed to go, otherwise they would have been more than happy to prepare the box for you. We truly apologize for any inconveniences during your stay and we hope you will give us another chance, to show you the great quality of our service. Kind regards, Pille-Riin Linno Operations Manager Mercure Tallinn

Dear Ms. P., Thank you for your wonderful review and for choosing to stay with us! We are delighted to know that you had an enjoyable experience and that we were able to meet your expectations. Your kind words are greatly appreciated and will be shared with our team, who work hard to provide memorable stays for our guests. We truly value your feedback and look forward to welcoming you back again soon. Kind regards, Pille-Riin Linno Operations Manager Mercure Tallinn

Dear Ms. M., Thank you so much for your wonderful review and for awarding us a perfect score! Reading that Mercure Tallinn feels like a home away from home for you is truly the greatest compliment we could receive! We are delighted to know that you find our hotel comfortable, welcoming, and the best choice for your stays. Your kind words mean a great deal to our entire team, who work hard every day to create a warm and enjoyable experience for our guests. Knowing that we have made such a positive impression makes our efforts especially rewarding. Thank you once again for your loyalty and support. We look forward to welcoming you back home to Mercure Tallinn! Warm regards, Pille-Riin Linno Operations Manager Mercure Tallinn

Dear Ms. K., Thank you for taking the time to share your feedback following your recent stay with us. We truly appreciate hearing from our guests, as it helps us continuously improve our service and guest experience. We are delighted to know that you enjoyed our facilities, cleanliness, breakfast and service. Our team would love to welcome you back again soon! Warm regards, Pille-Riin Linno Operations Manager Mercure Tallinn

Dear Ms. O., Thank you very much for taking the time to share your feedback and for choosing to stay with us. We are delighted to hear that you had an enjoyable experience and that our team, facilities, and services met your expectations. Your kind words are truly appreciated and will be shared with our staff, who work hard to ensure every guest has a comfortable and memorable stay. We appreciate your recommendation and look forward to welcoming you back again in the future. Warm regards, Pille-Riin Linno Operations Manager Mercure Tallinn

Dear Ms. D., Thank you so much for your wonderful review and for choosing to stay with us. We are delighted to hear that you enjoyed your visit and that our team helped make your stay a pleasant one. Thank you again for your kind words and valuable feedback. We truly appreciate your support and look forward to welcoming you back for another great stay in the future. Kind regards, Pille-Riin Linno Operations Manager Mercure Tallinn

Dear Ms. F., Thank you very much for your wonderful review and for awarding us a perfect score! We are delighted to hear that you enjoyed your stay, from our convenient location and comfortable room to the cleanliness, breakfast, and the friendliness of our team. Your kind words about our reception and restaurant staff are especially appreciated, and we will be sure to share your compliments with them. It is truly rewarding to know that your visit to Tallinn was a success and that our hotel provided a comfortable place to relax after exploring the Old Town. Thank you for your recommendation. We hope to have the pleasure of welcoming you back on your next visit. Kind regards, Pille-Riin Linno Operations Manager Mercure Tallinn