Mövenpick Hotel Tallinn 5 Sterne

Dear Ms. K., Thank you very much for your wonderful review and for awarding us a perfect 100/100 score. We are delighted to hear that you enjoyed your stay at Mövenpick Hotel Tallinn and appreciated our spacious and comfortable rooms, excellent location, and especially the friendliness and attentiveness of our team. Your kind words about our staff mean a great deal to us and will be shared with the entire team. We are also very pleased that the birthday surprise was a lovely addition to your stay. We believe that thoughtful details help create memorable moments, and we are happy that we could contribute to your special occasion. Thank you for your loyalty as an ALL Accor member and for recommending us to others. We truly appreciate your feedback regarding your experience and will continue working to provide exceptional stays for our guests. We hope to have the pleasure of welcoming you back to Mövenpick Hotel Tallinn for another memorable visit in the future. Kind regards, Karoliine Rasva Front Office Supervisor Mövenpick Hotel Tallinn

Dear Ms. F., Thank you very much for taking the time to share your wonderful feedback following your recent stay with us. We are delighted to learn that you had a perfect stay and that you enjoyed our convenient location, tasteful design, cleanliness, friendly and dedicated team, delicious breakfast, and, of course, our chocolate buffet. It is especially rewarding to hear that you felt so comfortable during your visit. Thank you also for recognizing our breakfast team, particularly the colleague who welcomed you to the breakfast buffet on July 6. We will be pleased to share your kind words with the team—they will truly appreciate your recognition. We are grateful for your recommendation and for your valuable feedback regarding value for money and our sustainability efforts. Your comments encourage us to continue improving and providing memorable experiences for our guests. We hope to have the pleasure of welcoming you back to Mövenpick Hotel Tallinn in the near future. Kind regards, Karoliine Rasva Front Office Supervisor Mövenpick Hotel Tallinn

Dear Mr. A., Thank you for taking the time to share your feedback about your recent stay with us. We are pleased to hear that you enjoyed our convenient location and found the hotel clean and comfortable. It is wonderful to know that you felt at home during your stay. At the same time, we sincerely regret that the minibar charge at the end of your visit left you with a disappointing final impression. We understand your frustration regarding the price of the minibar item. Please note that all minibar prices are clearly displayed inside the minibar to help guests make informed choices. Nevertheless, we appreciate your comments, as they help us better understand our guests' expectations and continuously review our services and offerings. Thank you once again for choosing to stay with us and for sharing your honest feedback. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience. Kind regards, Karoliine Rasva Front Office Supervisor Mövenpick Hotel Tallinn

Dear Mr. F., Thank you very much for your excellent review and perfect rating following your recent stay with us. We are delighted to hear that you enjoyed your visit and that you appreciated the smooth check-in, comfortable room with a spacious bathroom, high-quality bed, and excellent breakfast. It is also wonderful to know that you valued our central yet quiet location, easy accessibility by car, and overall value for money. We are especially pleased to read your positive comments regarding our sustainability efforts, including the use of glass instead of plastic and the reduction of unnecessary packaging in both guest rooms and the breakfast area. Feedback like yours is very encouraging for our team as we continue to develop more environmentally conscious practices. As an ALL – Accor Live Limitless Classic member, your perfect scores and recommendation of both the hotel and the loyalty program mean a great deal to us. Thank you once again for choosing Mövenpick Hotel Tallinn. We look forward to welcoming you back for another excellent stay in the future. Warm regards, Karoliine Rasva Front office supervisor Mövenpick Hotel Tallinn

Dear Ms. M., Thank you for taking the time to share your feedback following your stay at Mövenpick Hotel Tallinn. We are delighted to hear that you enjoyed your stay and appreciated the comfort and cleanliness of your room, as well as the quality of our food. It is also wonderful to know that, overall, you had a positive experience with us. At the same time, we sincerely apologize that our check-in procedure caused frustration and left you with an unexpected impression at the beginning of your stay. We understand that being asked to provide a credit card guarantee for the group was surprising, particularly given your previous experience with tour groups. Please allow us to clarify that, as part of our standard check-in procedure, we kindly ask guests to provide either a credit card or a cash deposit of €50 only as a guarantee for any incidental charges that may remain unpaid, such as minibar purchases or other services charged to the room. When a credit card is provided, no deposit is charged or pre-authorized. Instead, the card is securely linked to the reservation through a tokenized process, meaning the card details are not visible or stored by our team. For group arrivals, we often ask the tour leader to provide this guarantee on behalf of the group to ensure a smoother and faster check-in process for everyone. However, this is not a requirement, and each guest is welcome to provide their own guarantee separately should they prefer. We regret that this option was not communicated more clearly during your arrival. Thank you for bringing this to our attention. Your feedback helps us improve the way we communicate our procedures and ensure a more seamless arrival experience for all our guests. We hope to have the pleasure of welcoming you again in the future. Warm regards, Mario Mövenpick Hotel Tallinn