Dear Ms. E., Thank you so much for your wonderful rating of Mövenpick Hotel Tallinn, we really appreciate you taking the time to share it. We're delighted your stay as a couple went so smoothly, and that everything, from your room to breakfast, met the mark for you. We hope to welcome you both back again soon. Kind regards, Martin Front Office Supervisor Mövenpick Hotel Tallinn

Dear D. H., Thank you for taking the time to share such detailed feedback following your stay with us. First and foremost, please accept our sincere apologies for the disappointing experience you had at Mövenpick Hotel Tallinn. A rating of 40/100 and, in particular, your comments regarding the friendliness of our team, the breakfast service, and the condition and hygiene of our spa are certainly not the experience we want any of our guests to have. We are especially concerned to read your comments about the spa area being neglected and unhygienic. Cleanliness and hygiene are of the utmost importance to us, and we take this feedback very seriously. We will be following up on this internally with the responsible teams. We are equally sorry that you experienced our reception and breakfast teams as unfriendly. Genuine hospitality is at the heart of what we aim to provide, and your comments clearly show that we did not meet those standards during your stay. We are also disappointed to hear that the breakfast quality did not meet your expectations, particularly regarding the cakes and overall selection. At the same time, we are pleased that you found the room service to be good and appreciated our WiFi. If you would be willing to share a little more detail with us, we would be very grateful. In particular, could you please let us know what happened during your interactions with our reception and breakfast teams, and what specifically you noticed in the spa area that led you to describe it as unhygienic? If you remember any particular situations, approximate times, or details about what you experienced, this would help us investigate the matter with the relevant departments and take appropriate action. We also appreciate your comments regarding sustainability and your suggestion to offer more organic products. This is valuable feedback, and we will certainly take it into consideration as we continue developing our sustainability practices. As an ALL Accor member, we are particularly sorry that we did not provide you with an experience worthy of your trust and loyalty. We sincerely hope that you will give us the opportunity to restore your confidence in Mövenpick Hotel Tallinn. Thank you once again for bringing these matters to our attention. We truly value your feedback and would appreciate the opportunity to learn more about what Kind regards, Karoliine Rasva Front office supervisor Mövenpick Hotel Tallinn

Dear Mr. D., Thank you very much for taking the time to share your wonderful feedback and for giving us a perfect 100/100 rating. We are delighted to hear that you enjoyed our central location, comfortable rooms, and friendly service. It is especially rewarding to know that you were pleased with your experience as an ALL Accor Silver member and felt well recognised during your stay. We are also very grateful for your kind mention of our Front Desk and Housekeeping teams. We will be sure to share your compliments with them, as recognition from our guests is a great motivation and means a great deal to our colleagues. It is wonderful to see that you enjoyed our breakfast, bar, and wellness facilities, as well as our sustainability initiatives. Thank you for your excellent recommendation of Mövenpick Hotel Tallinn and the ALL Accor loyalty programme. We hope to have the pleasure of welcoming you and your partner back to Tallinn for another enjoyable stay. Warm regards, Karoliine Rasva Front Office Supervisor Mövenpick Hotel Tallinn

Dear Christian, Thank you for your feedback! We're thrilled to hear you had such a wonderful time in Tallinn, and that our modern hotel and exceptional service made your stay so memorable. It's especially wonderful to know that our Chocolate Hour and spa area were highlights that made the experience unforgettable for you and your partner. Thank you for choosing Mövenpick Hotel Tallinn, we hope to welcome you back again soon for another fantastic stay. Kind regards, Martin Front Office Supervisor Mövenpick Hotel Tallinn

Dear R., Thank you for your feedback! We're thrilled to hear your expectations were exceeded and that our location and overall hotel experience left such a strong impression on you and your partner. It's wonderful to know that everything, from check-in through check-out, came together so well during your stay. Thank you for choosing Mövenpick Hotel Tallinn, we hope to welcome you back again soon. Kind regards, Martin Front Office Supervisor Mövenpick Hotel Tallinn

Dear Torsten, Thank you for your feedback! We're glad to hear you enjoyed our modern rooms and had a smooth check-in and check-out experience with us. We've also noted your comment about the spa being on the smaller side, and we appreciate you sharing this as we continue to look at ways to enhance that space. Thank you for choosing Mövenpick Hotel Tallinn, we hope to welcome you back again soon. Kind regards, Martin Ving Front Office Supervisor Mövenpick Hotel Tallinn

Dear Ms. W. S., Thank you very much for taking the time to share your detailed feedback following your recent stay at Mövenpick Hotel Tallinn. We are delighted to hear that you enjoyed the beautiful design of our hotel, your pleasant and well-equipped room, our breakfast, and especially the attentive and friendly service provided by our restaurant team. It is also wonderful to know that you appreciated our peaceful location, within walking distance of the Old Town while still offering a quiet environment. We are sorry, however, that your arrival and check-in experience did not fully meet your expectations. We also appreciate your constructive comment regarding our reception team being somewhat reserved and not always proactive enough in approaching guests. We will certainly share this feedback with the team, as we always strive to provide warm, attentive, and proactive service from the moment our guests arrive. Thank you once again for your 10/10 recommendation and for your valuable feedback. It was a pleasure to welcome you and your partner, and we sincerely hope to have the opportunity to welcome you back to Mövenpick Hotel Tallinn for another enjoyable stay. Warm regards, Karoliine Rasva Front Office Supervisor Mövenpick Hotel Tallinn

Dear Mr H., Thank you very much for taking the time to share your wonderful feedback following your recent stay with us. We are absolutely delighted to see your perfect 100/100 rating across every aspect of your experience. It is especially lovely to hear that you enjoyed the warm and professional service from our Reception team and had such a great experience at our Roof restaurant. We are also very pleased that our Reception team was able to assist you with reserving a parking space in advance. We completely understand how important it was for you to have everything arranged smoothly, especially with your early departure at 3:00 AM to reach the airport on time. We are happy that we could make this part of your journey easier and more convenient. Your 10/10 recommendation means a great deal to us, and we are truly grateful for your kind recognition of our team, accommodation, cleanliness, breakfast, Wi-Fi and overall value. It was a pleasure to welcome you and your partner, and we sincerely hope that your journey home went smoothly. We would be delighted to welcome you back to Tallinn and our hotel whenever your travels bring you here again. Thank you once again for choosing to stay with us and for your excellent feedback. Warmest regards, Karoliine Rasva Front office supervisor Mövenpick Hotel Tallinn

Dear Mr. R., Thank you very much for taking the time to share your lovely feedback following your recent stay at Mövenpick Hotel Tallinn. We are delighted to hear that you enjoyed your stay with us, particularly the comfort of your room, our breakfast, and the relaxing atmosphere of our spa. It is wonderful to know that our team contributed to making your visit a pleasant one. We are especially happy that we were able to find your forgotten iPhone and keep it safe for you. We completely understand how stressful it can be to realize that a valuable personal item has been left behind, and we are glad that we could assist in returning it to you. Your kind words regarding our service mean a great deal to the entire team. Thank you once again for your 9/10 recommendation and for choosing Mövenpick Hotel Tallinn. We truly hope to have the pleasure of welcoming you and your family back for another enjoyable stay. Warmest regards, Karoliine Rasva Front Office Supervisor Mövenpick Hotel Tallinn

Dear Mr. H., Thank you very much for taking the time to share your detailed feedback following your recent stay at Mövenpick Hotel Tallinn. We are delighted to hear that you had an excellent experience and particularly enjoyed your spacious, beautiful and clean room, as well as the luxurious bathroom with its large bathtub. We are also very pleased that our team’s friendly and accommodating service made a positive impression on you. It is especially rewarding to hear that our colleagues were able to find a solution when room service was temporarily unavailable. Thank you as well for your honest and constructive comments regarding the breakfast. We appreciate your feedback about the selection, the muesli, and the occasional crowding in the breakfast area. We will share these observations with our Food & Beverage team as we continue looking for ways to improve both the selection and the overall breakfast experience. We also appreciate your comment regarding the TV and streaming options. We understand that being able to connect your own device and access services such as Netflix or YouTube can be an important part of a modern hotel stay, and we will take your feedback into consideration. Your perfect 100/100 overall rating and 10/10 recommendation mean a great deal to us. We are also pleased that you found value in your ALL Accor membership and its benefits. Thank you once again for choosing Mövenpick Hotel Tallinn. We hope to have the pleasure of welcoming you back and providing you with another luxurious and enjoyable stay. Warmest regards, Karoliine Rasva Front Office Supervisor Mövenpick Hotel Tallinn

Dear Ms. Becke, Thank you for taking the time to share such detailed feedback with us. We're glad to hear that you found the hotel very well-maintained, clean, and nicely designed, and we appreciate you mentioning the friendly service from our colleague at check-in on Friday evening. We take your comments about the breakfast buffet seriously, particularly your suggestions for a wider cheese selection, more dips, and better coffee. This is valuable input that we'll share with our culinary team as we look to improve the quality and variety on offer relative to the price. We also noted your comment about the towels being changed despite being hung up to signal reuse, we're sorry this happened, as we know how important it is to respect guests' preferences, including for sustainability reasons, and we'll reinforce this with our housekeeping team. Thank you again for your honest feedback, it genuinely helps us improve. We hope to have the opportunity to offer you and your partner a stay that better reflects the full value we aim to provide. Kind regards, Martin Ving Front Office Supervisor Mövenpick Hotel Tallinn

Dear Ms. S., Thank you very much for your wonderful review and for awarding us a perfect score following your recent stay. We are delighted to hear that you had a wonderful stay and that you found our hotel comfortable and well located. It is especially rewarding to know that you enjoyed our breakfast and that our friendly team helped make your visit memorable. Your kind recommendation is truly appreciated and serves as a great motivation for all of us. Thank you as well for your positive feedback on the cleanliness, accommodation, WiFi, and our sustainability efforts. We also appreciate your ratings for check-in and value for money, as they help us continue to improve every aspect of the guest experience. It was a pleasure to welcome you, and we hope to have the opportunity to host you again on your next visit to Tallinn. Warm regards, Karoliine Rasva Front office supervisor Mövenpick Hotel Tallinn

Dear Mr D., Thank you very much for taking the time to share your wonderful feedback following your recent stay at Mövenpick Hotel Tallinn. We are delighted to hear that you had such an enjoyable experience with us and that you appreciated our quiet location, while still being close to Tallinn’s historic centre. It is wonderful to know that you enjoyed our breakfast, the cleanliness and comfort of your room, as well as the friendly service provided by our team. Your kind words and perfect rating are truly appreciated and serve as a great motivation for our entire team. We are especially pleased to hear that you would like to visit us again, and we look forward to welcoming you back for another memorable stay. Thank you once again for choosing Mövenpick Hotel Tallinn. We look forward to having the pleasure of hosting you again in the future. Kind regards, Karoliine Rasva Front Office Supervisor Mövenpick Hotel Tallinn

Dear Mr P., Thank you very much for taking the time to share your feedback following your recent stay at Mövenpick Hotel Tallinn. We are pleased to hear that you had a very good experience with us and that you rated your overall stay 90/100. It is wonderful to know that you appreciated your accommodation, cleanliness, arrival and departure experience, and the overall comfort of your stay. We truly value your comments regarding breakfast, our team, WiFi, value for money, and our sustainability efforts. Your feedback is important to us and helps us identify areas where we can continue to improve and enhance the experience we provide for our guests. Thank you also for recommending our hotel. We hope to have the pleasure of welcoming you and your partner back to Mövenpick Hotel Tallinn in the future and providing you with an even more enjoyable stay. Kind regards, Karoliine Rasva Front Office Supervisor Mövenpick Hotel Tallinn

Dear Mr F., Thank you very much for taking the time to share your wonderful feedback following your recent stay at Mövenpick Hotel Tallinn. We are truly delighted to hear that you had a fabulous experience with us and that you appreciated our beautifully designed hotel, comfortable rooms, and convenient location. It is wonderful to know that the proximity to the park, shopping facilities, and public transport helped you make the most of your stay in Tallinn. We are especially pleased that you found your room consistently clean, elegant, and modern. Your kind recognition of our Front Desk team is greatly appreciated, and we will be happy to share your compliments with them. Thank you also for your feedback regarding the breakfast selection and value for money. Your comments are important to us and help us continue improving our services. We are also pleased that you appreciated our sustainability efforts and our approach to reducing unnecessary towel changes. Thank you once again for choosing Mövenpick Hotel Tallinn and for your perfect recommendation. We hope to have the pleasure of welcoming you back for another memorable stay in the future. Kind regards, Karoliine Rasva Front Office Supervisor Mövenpick Hotel Tallinn

Dear Mr G., Thank you very much for taking the time to share your feedback following your recent stay at Mövenpick Hotel Tallinn. We are pleased to hear that you had a good stay with us and that you appreciated our friendly team, modern design, cleanliness, and convenient location. We are grateful for your recommendation and for sharing the aspects of your experience that you enjoyed. We also appreciate your honest comments regarding the breakfast room and the overall stay experience. Your feedback is very valuable to us, and we have shared your observations with the relevant teams as we continue to improve our services and ensure a comfortable environment for all our guests. Thank you once again for choosing Mövenpick Hotel Tallinn. We hope to have the pleasure of welcoming you back in the future and providing you with an even more enjoyable stay. Kind regards, Karoliine Rasva Front Office Supervisor Mövenpick Hotel Tallinn

Dear Ms. K., Thank you very much for your wonderful review and for awarding us a perfect 100/100 score. We are delighted to hear that you enjoyed your stay at Mövenpick Hotel Tallinn and appreciated our spacious and comfortable rooms, excellent location, and especially the friendliness and attentiveness of our team. Your kind words about our staff mean a great deal to us and will be shared with the entire team. We are also very pleased that the birthday surprise was a lovely addition to your stay. We believe that thoughtful details help create memorable moments, and we are happy that we could contribute to your special occasion. Thank you for your loyalty as an ALL Accor member and for recommending us to others. We truly appreciate your feedback regarding your experience and will continue working to provide exceptional stays for our guests. We hope to have the pleasure of welcoming you back to Mövenpick Hotel Tallinn for another memorable visit in the future. Kind regards, Karoliine Rasva Front Office Supervisor Mövenpick Hotel Tallinn

Dear Ms. F., Thank you very much for taking the time to share your wonderful feedback following your recent stay with us. We are delighted to learn that you had a perfect stay and that you enjoyed our convenient location, tasteful design, cleanliness, friendly and dedicated team, delicious breakfast, and, of course, our chocolate buffet. It is especially rewarding to hear that you felt so comfortable during your visit. Thank you also for recognizing our breakfast team, particularly the colleague who welcomed you to the breakfast buffet on July 6. We will be pleased to share your kind words with the team—they will truly appreciate your recognition. We are grateful for your recommendation and for your valuable feedback regarding value for money and our sustainability efforts. Your comments encourage us to continue improving and providing memorable experiences for our guests. We hope to have the pleasure of welcoming you back to Mövenpick Hotel Tallinn in the near future. Kind regards, Karoliine Rasva Front Office Supervisor Mövenpick Hotel Tallinn

Dear Mr. A., Thank you for taking the time to share your feedback about your recent stay with us. We are pleased to hear that you enjoyed our convenient location and found the hotel clean and comfortable. It is wonderful to know that you felt at home during your stay. At the same time, we sincerely regret that the minibar charge at the end of your visit left you with a disappointing final impression. We understand your frustration regarding the price of the minibar item. Please note that all minibar prices are clearly displayed inside the minibar to help guests make informed choices. Nevertheless, we appreciate your comments, as they help us better understand our guests' expectations and continuously review our services and offerings. Thank you once again for choosing to stay with us and for sharing your honest feedback. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience. Kind regards, Karoliine Rasva Front Office Supervisor Mövenpick Hotel Tallinn