Dear Mehmet K., Thank you for your kind words regarding your recent stay at Swissôtel Tallinn. We are delighted to hear that you found our hotel beautiful and appreciated the quality of our services. Your positive feedback motivates our team to continue providing excellent hospitality. Best regards, Olesja Tumilovits Front Office Manager Swissôtel Tallinn

Dear Nadezhda F., Thank you very much for your wonderful feedback. We are delighted to hear that you enjoyed the fantastic views and the prime location of Swissôtel Tallinn. It is also gratifying to know that our staff provided you with friendly service. Your appreciation encourages us to maintain our high standards and continue delivering an exceptional experience for our guests. Best regards, Olesja Tumilovits Front Office Manager Swissôtel Tallinn

Dear Angelika K. O., Thank you for your kind words regarding our central location and the professionalism of our staff. We are delighted to hear that you felt comfortable during your stay. We look forward to welcoming you back in the future. Best regards, Rikard Jürna Swissôtel Tallinn

Dear Axel S., Thank you for sharing your positive experience at Swissôtel Tallinn. We are delighted to hear that you found our hotel modern, stylish, and well-maintained. It is particularly gratifying to know that our team’s friendliness and professionalism made a significant impact on your stay. We take great pride in providing clean and comfortable accommodations with beautiful views, and we are pleased that you enjoyed the ambiance of your room. Additionally, it is wonderful to hear that you appreciated the variety and quality of our breakfast offerings. Our prime location indeed serves as a perfect base for exploring Tallinn. Your kind words about our service and atmosphere are greatly appreciated, and we look forward to welcoming you back to Swissôtel Tallinn on your next visit. Best regards, Rikard Jürna Swissôtel Tallinn

Dear Dinah B., Thank you for taking the time to share your feedback regarding your recent stay at Swissôtel Tallinn. We are delighted to hear that you enjoyed the stylish ambiance, spacious and tastefully furnished room, as well as the spectacular view. It is also wonderful to know that you appreciated the optimal mattress and our selection of pillows, which are designed to enhance your comfort during your stay. We are grateful for your kind words about our breakfast staff and the quality of the breakfast offerings, including the freshly squeezed orange juice. However, we sincerely apologize for the hectic atmosphere in the breakfast area and the insufficient staffing levels. Your comments are valuable to us, and we will use them to assess our operations during peak times. Furthermore, we regret that the information you sought regarding the pillows was not adequately provided at the reception. Please be assured that your feedback has been shared with the relevant team to improve our service in this area. We look forward to welcoming you back in the future. Best regards, Olesja Tumilovits Front Office Manager Swissôtel Tallinn

Dear Stefanie B., Thank you for sharing your positive feedback regarding your recent stay at Swissôtel Tallinn. We are delighted to hear that you enjoyed your accommodations on the 21st floor and found the room spacious and comfortable. Cleanliness is a top priority for us, and it is gratifying to know that both your room and bathroom met your expectations. We appreciate your comments regarding the rainfall shower. We recognize that preferences can vary, and we are grateful for your understanding. It is also wonderful to hear that you enjoyed our breakfast offerings and found the selection to be plentiful and satisfying. Overall, we are pleased that your stay was a successful one, and we hope to welcome you back to Swissôtel Tallinn in the future for another enjoyable experience. Best regards, Olesja Tumilovits Front Office Manager Swissôtel Tallinn

Dear Mark, Thank you for sharing your feedback regarding your recent stay with us. I sincerely apologize for any disappointment you experienced with your room upgrade and the turn-down service. While we strive to offer complimentary upgrades based on availability, we understand how this may have affected your experience. Your comments about the spa area and breakfast service have been noted and will be addressed with the relevant teams to enhance our offerings. Best regards, Olesja Tumilovits Front Office Manager Swissôtel Tallinn

Dear Oswald J., Thank you for your positive feedback regarding your stay at Swissôtel Tallinn. We are delighted to hear that you enjoyed the location of our hotel. We sincerely apologize for any inconvenience caused by the lack of information on accessing the hotel from the underground garage. Your comments are valuable, and we will ensure that our communication regarding this aspect is improved for future guests. Best regards, Olesja Tumilovits Front Office Manager Swissôtel Tallinn

Dear Martin, Thank you for taking the time to share your positive experience at Swissôtel Tallinn. We are delighted to hear that you appreciated our central location, which indeed allows easy access to both the harbor and the old town. It is wonderful to know that you found our breakfast offerings to be plentiful and of high quality, and that our team provided you with friendly and helpful service throughout your stay. We always strive to ensure that our guests have a comfortable experience, and we are pleased to hear that you found our rooms spacious with fantastic city views. However, we regret to learn that the sound from the elevators affected your stay. We understand that this can be a concern for some guests, and we appreciate your feedback as it helps us to continuously improve our services and guest experience. Thank you once again for your kind words. We hope to have the pleasure of welcoming you back to Swissôtel Tallinn in the future. Best regards, Aleksandr Dei Duty Manager Swissôtel Tallinn

Dear Manfred, Thank you for your positive feedback regarding your recent stay with us. We are pleased to hear that you enjoyed our spa area. We understand that our policy requiring swimwear in the sauna may not align with preferences in some regions, but it is in place to ensure the comfort and safety of all our guests. We appreciate your understanding and hope to welcome you back in the future. Best regards, Aleksandr Dei Duty Manager Swissôtel Tallinn

Dear Mr. D., Thank you for taking the time to share your feedback with us. We are pleased to hear that you enjoyed your stay and appreciated our central location. It is also wonderful to know that you found our breakfast hostess to be highly motivated, and we will be delighted to share your kind recognition with the team. At the same time, we appreciate your constructive comments regarding the breakfast selection, WiFi connection speed, and value for money. Guest feedback is invaluable in helping us identify areas for improvement. We would also like to thank you for highlighting the quick response from our team regarding the invoice correction. While we sincerely apologize for the initial mistake, we are pleased that the matter was resolved promptly and to your satisfaction. As a valued ALL Classic member, your feedback is particularly important to us. We noticed your ratings regarding the loyalty programme and value for money, and if you would like to share any additional details, we would be grateful to learn more about how we could improve your experience. Thank you once again for choosing Swissôtel Tallinn. We hope to have the opportunity to welcome you back in the future. Best regards, Olesja Tumilovits Front Office Manager Swissôtel Tallinn

Dear Heiko, Thank you for your positive feedback regarding your recent stay at Swissôtel Tallinn. We are delighted to hear that you found our hotel, rooms, and staff to be excellent. We appreciate your comments about the dinner variety and the quality of coffee during the conference, as well as the limited snack selection. Your insights are invaluable and will be taken into consideration for future improvements. Best regards, Olesja Tumilovits Front Office Manager Swissôtel Tallinn

Dear Michael, Thank you for your positive feedback regarding your recent stay with us. We are delighted to hear that you enjoyed our breakfast offerings. We constantly strive to provide a delightful experience for our guests, and your comments regarding the variety of breakfast items have been noted. We appreciate your input as it helps us enhance our services. Best regards, Olesja Tumilovits Front Office Manager Swissôtel Tallinn

Dear Mr. K., Thank you very much for your detailed and wonderful feedback, as well as for your perfect rating! We are truly delighted to hear that you fully enjoyed your stay with us and especially appreciated the quiet atmosphere, the spacious room with harbour view, the comfort of the facilities, and the friendliness of our team. A special thank you as well for mentioning Lucia — we will be very pleased to share your kind words with her. Feedback like yours is a great motivation for our entire team. We are also very happy that you positively noticed and supported our sustainability efforts. Your understanding and appreciation mean a lot to us. Thank you once again for choosing Swissôtel Tallinn and for your recommendation. We very much look forward to welcoming you back again in the near future. Best regards, Olesja Tumilovits Front Office Manager Swissôtel Tallinn

Dear Ralph, Thank you very much for your wonderful feedback and perfect rating! We are delighted to hear that you enjoyed the atmosphere of the hotel, the breakfast, and the friendliness and attentiveness of our team. Your kind words mean a lot to us and will be shared with the entire team. We truly appreciate your comments and hope to have the pleasure of welcoming you back to Swissôtel Tallinn again soon. Best regards, Olesja Tumilovits Front Office Manager Swissôtel Tallinn

Dear Susanne, Thank you very much for your kind words regarding your recent stay with us. We are delighted to hear that our reception staff provided you with excellent service and that you enjoyed your comfortable room and the extensive breakfast options. It is wonderful to know that your evenings at the bar, particularly while enjoying a Gin Tonic at sunset, contributed to a memorable experience. We hope to welcome you back soon. Best regards, Aleksandr Dei Duty Manager Swissôtel Tallinn

Dear Axel, Thank you very much for taking the time to share your feedback. We are pleased to hear that you had a pleasant stay overall and that you appreciated the friendly welcome, your room, its comfort, and the cleanliness, as well as the service from our team. At the same time, we appreciate your comments regarding in-room technology and connectivity features, as well as your feedback on pricing for in-room dining. Your observations about modernisation needs are also valuable, and we will take them into consideration as we continuously work on improving our guest experience. We hope to have the pleasure of welcoming you back to Swissôtel Tallinn in the future. Best regards, Olesja Tumilovits Front Office Manager Swissôtel Tallinn

Dear Eberhard, Thank you for your kind feedback and for choosing to stay with us. I’m delighted to hear that you enjoyed your room, the beautiful harbor view, and especially our breakfast. It’s also great to know that your experience from booking to departure was smooth and that our team made a positive impression—your kind mention of our colleague at check-in is truly appreciated. At the same time, I’m sorry to hear that the room temperature was not fully comfortable for you. Please do not hesitate to contact our team during your stay, as we are always happy to assist with adjusting the temperature or providing additional solutions to ensure your comfort. As a valued ALL member, your support means a lot to us. We hope to welcome you back again soon for an even more comfortable stay. Best Regards, Olesja Tumilovits Front Office Manager Swissotel Tallinn

Dear Axel, Thank you for your kind and detailed feedback following your business stay with us. I’m very pleased to hear that you enjoyed the rooms, breakfast, gym, spa, and especially the friendliness and professionalism of our team. It’s great to know that our colleagues at breakfast, and the lobby bar made a positive impression—your recognition will certainly be shared with them! At the same time, I noticed your ratings regarding value for money and sustainability. If you would be open to sharing a bit more detail, we would truly appreciate your insights, as they help us better understand where we can improve and better meet guest expectations. We hope to have the pleasure of welcoming you back again soon for an even more seamless experience. Best Regards, Olesja Tumilovits Front Office Manager Swissotel Tallinn