Dear Mr. M., Many thanks for taking a moment to fill in our feedback survey regarding your recent stay with us. We are really glad to learn that you had enjoyed your stay with us, and we very much appreciate the high ratings that you have given to us. If there is anything additional that you would like to point out, please don't hesitate to do so - our guest's opinion is very much valued. We hope to welcome you back in the future for another pleasant experience! With best wishes, Pille-Riin Linno Operations Manager Mercure Tallinn

Dear Ms. H., Many thanks for taking a moment to fill in our feedback survey regarding your recent stay with us. We are really glad to learn that you had enjoyed your stay with us, and we very much appreciate the high ratings that you have given to us. If there is anything additional that you would like to point out, please don't hesitate to do so - our guest's opinion is very much valued. We hope to welcome you back in the future for another pleasant experience! With best wishes, Pille-Riin Linno Operations Manager Mercure Tallinn

Dear Guest, Thank you for staying with us and for sharing your feedback. We hope to have the pleasure of welcoming you back in the future. Sincerely, Pille-Riin Linno Operations Manager Mercure Tallinn

Dear Ms. G., Many thanks for taking a moment to fill in our feedback survey regarding your recent stay with us. We are very happy to see, that you enjoyed your stay with us and took the time to give us some feedback. We use the input to keep the guest’s experience high and to hopefully even elevate it in the future! If there is anything additional that you would like to point out, please don't hesitate to do so - our guest's opinion is very much valued. We hope to welcome you back in the future for another pleasant experience! With best wishes, Pille-Riin Linno Operations Manager Mercure Tallinn

Dear Guest, Thank you for staying with us and sharing your feedback. Please accept our sincere apologies for not acknowledging your loyalty status upon arrival. Unfortunately, late evening/early morning the bar was already closed, however the voucher is valid also on the following day at any time before checking out of the hotel. Please kindly note welcome beverage benefits and preferred partners within our loyalty program are determined at group level. Therefore, these benefits cannot be substituted with beverages from other outlets, such as the minibar or self-service kiosk. We truly value your loyalty and appreciate your feedback, which will help us improve our service. We sincerely hope to have the pleasure of welcoming you again in the future. Sincerely, Pille-Riin Linno, Operations Manager Mercure Tallinn

Dear Guest, Thank you for taking the time to share your feedback with us. We are delighted to learn that you enjoyed the room and appreciated the location. Please kindly note all rooms are equipped with a total of four towels, one set placed in the bathroom and additional set placed on the shelf inside the wardrobe. Of course, guest can always contact the Reception team, if requires additional towels, as team is available 24/7 and remains at guests’ disposal during their entire stay. We looking forward to have the opportunity to welcome you to our hotel again in the future. Sincerely, Pille-Riin Linno, Operations Manager Mercure Tallinn

Dear Guest, Thank you very much for your lovely review and for taking the time to share your experience with us. We are so pleased to hear that you had such an enjoyable stay and that you found the room comfortable and welcoming. Your kind words about our reception team mean a lot. I will be very happy to share your appreciation with them, as it is always wonderful for our team to know that their efforts made a difference. Thank you once again for your excellent recommendation and for choosing Mercure Tallinn. We truly appreciate your feedback and hope to have the pleasure of welcoming you back again in the future! Kind regards, Pille-Riin Linno Operations Manager Mercure Tallinn

Dear Guest, Thank you very much for your wonderful feedback and for choosing Mercure Tallinn for your stay. We are delighted to hear that you enjoyed our comfortable rooms, excellent breakfast, and the pleasant atmosphere and design of the hotel. We are especially pleased that our convenient location, with the airport easily accessible on foot, added to the comfort and convenience of your visit. It is truly rewarding to know that you enjoyed your time with us and that the different aspects of your stay came together to create such a positive experience. Your kind words are greatly appreciated by our entire team and encourage us to continue providing a welcoming and comfortable environment for our guests. We sincerely hope to have the pleasure of welcoming you back to Mercure Tallinn in the future. Warm regards, Pille-Riin Linno, Operations Manager, Mercure Tallinn

Dear Guest, Thank you very much for taking the time to share your detailed feedback following your recent business stay with us. We are delighted to hear that you enjoyed our convenient location near Tallinn Airport, our breakfast buffet, comfortable rooms, and the friendly and attentive service provided by our team. It is wonderful to know that you had a positive experience with our staff, as creating a warm and welcoming atmosphere is something we greatly value. We are, however, sorry to hear that the shower did not meet your expectations. Feedback such as yours is important to us as we continuously work to improve both the comfort and overall experience we provide to our guests. Thank you once again for choosing Mercure Tallinn, and we hope to have the pleasure of welcoming you back on your next visit to Tallinn. Warm regards, Pille-Riin Linno, Operations Manager, Mercure Tallinn

Dear Ms. G., Many thanks for taking a moment to fill in our feedback survey regarding your recent stay with us. We are really glad to learn that you had enjoyed your stay with us, and we very much appreciate the high ratings that you have given to us. If there is anything additional that you would like to point out, please don't hesitate to do so - our guest's opinion is very much valued. We hope to welcome you back in the future for another pleasant experience! With best wishes, Pille-Riin Linno Operations Manager Mercure Tallinn

Lugupeetud Pr.J. Suured tänud, et olete võtnud hetke täita ära meie tagasiside küsimustiku Teie hiljutise siinviibimise kohta. Meil on äärmiselt hea meel lugeda, et olete majutusega rahule jäänud ning täname Teid kõrgete hinnangute eest, mida meile tagasiside küsimustikus andnud olete. Juhul, kui Teil on veel täiendavat tagasiside mida Te anda sooviksite siis julgustame Teid seda tegema - meie külaliste arvamus on meile väga oluline. Loodame, et külastate meid ka tulevikus! Lugupidamisega, Pille-Riin Linno Operatiivjuht Mercure Tallinn

Dear Ms. F., Many thanks for taking a moment to fill in our feedback survey regarding your recent stay with us. We are really glad to learn that you had enjoyed your stay with us, and we very much appreciate the high ratings that you have given to us. If there is anything additional that you would like to point out, please don't hesitate to do so - our guest's opinion is very much valued. We hope to welcome you back in the future for another pleasant experience! With best wishes, Pille-Riin Linno Operations Manager Mercure Tallinn

Dear Robert, Thank you for taking the time to share your feedback following your stay at Mercure Tallinn. We are pleased to hear that you enjoyed your room and found it both quiet and spacious. We understand how important a peaceful and comfortable room is for a relaxing stay, and we are glad that these aspects contributed positively to your experience. We truly appreciate your kind comments and are happy to know that you had a pleasant stay with us. We hope to have the pleasure of welcoming you back to Mercure Tallinn in the future and providing you with another comfortable and relaxing experience. Warm regards, Pille-Riin Linno, Operations Manager, Mercure Tallinn

Dear Mittlerer, Thank you for taking the time to share your review with us. We truly appreciate your feedback and are sorry to hear that the shower did not meet your expectations. We understand your concerns regarding its size, the condition of the floor tiles, and the potential safety risk. Please be assured that we take your comments seriously and will take your feedback into consideration. Thank you once again for sharing your experience, and we hope to have the opportunity to welcome you again in the future Warm regards, Pille-Riin Linno, Operations Manager, Mercure Tallinn

Dear Liisa, Thank you very much for taking the time to share your detailed feedback with us. We are especially pleased to hear your kind comments about our reception team and that you found our staff professional, friendly, and welcoming. We truly appreciate your recognition of their service, and we will be happy to share your compliments with the team. At the same time, we are sorry to hear that the bed and shower did not provide the level of comfort you expected. We understand your comments regarding the mattress protector, the comfort of the bed, and the limited space in the standard room shower. We value your feedback and will take these remarks into consideration as we continue to review our guests’ experiences. Thank you once again for your review, and we hope to have the opportunity to welcome you again in the future. Warm regards, Pille-Riin Linno, Operations Manager, Mercure Tallinn

Dear Luciano, Thank you for your positive feedback. We are delighted to hear that you found our hotel to meet high standards and appreciate our convenient location. We look forward to welcoming you back in the future. Sincerely, Margot Front Office Supervisor Mercure Tallinn

Dear Mr. S., Many thanks for taking a moment to fill in our feedback survey regarding your recent stay with us. We are really glad to learn that you had enjoyed your stay with us, and we very much appreciate the high ratings that you have given to us. If there is anything additional that you would like to point out, please don't hesitate to do so - our guest's opinion is very much valued. We hope to welcome you back in the future for another pleasant experience! With best wishes, Pille-Riin Linno Operations Manager Mercure Tallinn

Dear Ms. S. B., Many thanks for taking a moment to fill in our feedback survey regarding your recent stay with us. We are really glad to learn that you had enjoyed your stay with us, and we very much appreciate the high ratings that you have given to us. If there is anything additional that you would like to point out, please don't hesitate to do so - our guest's opinion is very much valued. We hope to welcome you back in the future for another pleasant experience! With best wishes, Pille-Riin Linno Operations Manager Mercure Tallinn

Dear Ms. K., Many thanks for taking a moment to fill in our feedback survey regarding your recent stay with us. We are really glad to learn that you had enjoyed your stay with us, and we very much appreciate the high ratings that you have given to us. If there is anything additional that you would like to point out, please don't hesitate to do so - our guest's opinion is very much valued. We hope to welcome you back in the future for another pleasant experience! With best wishes, Pille-Riin Linno Operations Manager Mercure Tallinn