Lugupeetud Pr.J. Suured tänud, et olete võtnud hetke täita ära meie tagasiside küsimustiku Teie hiljutise siinviibimise kohta. Meil on äärmiselt hea meel lugeda, et olete majutusega rahule jäänud ning täname Teid kõrgete hinnangute eest, mida meile tagasiside küsimustikus andnud olete. Juhul, kui Teil on veel täiendavat tagasiside mida Te anda sooviksite siis julgustame Teid seda tegema - meie külaliste arvamus on meile väga oluline. Loodame, et külastate meid ka tulevikus! Lugupidamisega, Pille-Riin Linno Operatiivjuht Mercure Tallinn

Dear Ms. F., Many thanks for taking a moment to fill in our feedback survey regarding your recent stay with us. We are really glad to learn that you had enjoyed your stay with us, and we very much appreciate the high ratings that you have given to us. If there is anything additional that you would like to point out, please don't hesitate to do so - our guest's opinion is very much valued. We hope to welcome you back in the future for another pleasant experience! With best wishes, Pille-Riin Linno Operations Manager Mercure Tallinn

Dear Robert, Thank you for taking the time to share your feedback following your stay at Mercure Tallinn. We are pleased to hear that you enjoyed your room and found it both quiet and spacious. We understand how important a peaceful and comfortable room is for a relaxing stay, and we are glad that these aspects contributed positively to your experience. We truly appreciate your kind comments and are happy to know that you had a pleasant stay with us. We hope to have the pleasure of welcoming you back to Mercure Tallinn in the future and providing you with another comfortable and relaxing experience. Warm regards, Pille-Riin Linno, Operations Manager, Mercure Tallinn

Dear Mittlerer, Thank you for taking the time to share your review with us. We truly appreciate your feedback and are sorry to hear that the shower did not meet your expectations. We understand your concerns regarding its size, the condition of the floor tiles, and the potential safety risk. Please be assured that we take your comments seriously and will take your feedback into consideration. Thank you once again for sharing your experience, and we hope to have the opportunity to welcome you again in the future Warm regards, Pille-Riin Linno, Operations Manager, Mercure Tallinn

Dear Liisa, Thank you very much for taking the time to share your detailed feedback with us. We are especially pleased to hear your kind comments about our reception team and that you found our staff professional, friendly, and welcoming. We truly appreciate your recognition of their service, and we will be happy to share your compliments with the team. At the same time, we are sorry to hear that the bed and shower did not provide the level of comfort you expected. We understand your comments regarding the mattress protector, the comfort of the bed, and the limited space in the standard room shower. We value your feedback and will take these remarks into consideration as we continue to review our guests’ experiences. Thank you once again for your review, and we hope to have the opportunity to welcome you again in the future. Warm regards, Pille-Riin Linno, Operations Manager, Mercure Tallinn

Dear Luciano, Thank you for your positive feedback. We are delighted to hear that you found our hotel to meet high standards and appreciate our convenient location. We look forward to welcoming you back in the future. Sincerely, Margot Front Office Supervisor Mercure Tallinn

Dear Mr. S., Many thanks for taking a moment to fill in our feedback survey regarding your recent stay with us. We are really glad to learn that you had enjoyed your stay with us, and we very much appreciate the high ratings that you have given to us. If there is anything additional that you would like to point out, please don't hesitate to do so - our guest's opinion is very much valued. We hope to welcome you back in the future for another pleasant experience! With best wishes, Pille-Riin Linno Operations Manager Mercure Tallinn

Dear Ms. S. B., Many thanks for taking a moment to fill in our feedback survey regarding your recent stay with us. We are really glad to learn that you had enjoyed your stay with us, and we very much appreciate the high ratings that you have given to us. If there is anything additional that you would like to point out, please don't hesitate to do so - our guest's opinion is very much valued. We hope to welcome you back in the future for another pleasant experience! With best wishes, Pille-Riin Linno Operations Manager Mercure Tallinn

Dear Ms. K., Many thanks for taking a moment to fill in our feedback survey regarding your recent stay with us. We are really glad to learn that you had enjoyed your stay with us, and we very much appreciate the high ratings that you have given to us. If there is anything additional that you would like to point out, please don't hesitate to do so - our guest's opinion is very much valued. We hope to welcome you back in the future for another pleasant experience! With best wishes, Pille-Riin Linno Operations Manager Mercure Tallinn

Dear Ms. K., Thank you very much for choosing our hotel as your place to stay for your trip to Tallinn. We are really glad to learn that you had enjoyed your stay with us, and we very much appreciate the high ratings that you have given to us. We use the input to keep the guest’s experience high and to hopefully even elevate it in the future! Hoping, that this experience was memorable enough, that you will be staying with us in the future! With best wishes, Pille-Riin Linno Operations Manager Mercure Tallinn

Dear Mr. T., Thank you for taking the time to share your feedback with us. While we are pleased to hear that our location close to the airport was convenient for your travels, I am sorry to learn that your room did not provide the level of comfort you expected. I sincerely apologize for the inconvenience caused by the inability to open the windows, the noise from the ventilation system, and the room temperature issues you experienced during your stay. Guest comfort is one of our highest priorities, and I understand how these factors can negatively affect the overall experience. Please be assured that your comments have been shared with our maintenance and engineering teams for review and follow-up. Feedback such as yours helps us identify areas where we can improve both our facilities and our guests' comfort. At the same time, we are happy to hear our receptionist made you feel welcome. We have forwarded your lovely comments to her! Thank you again for bringing these matters to our attention. We appreciate your honest feedback and hope to have the opportunity to welcome you back in the future! Kind regards, Pille-Riin Linno Operations Manager Mercure Tallinn

Dear Mr S., Thank you for taking the time to share your wonderful feedback. We are delighted to hear that you enjoyed your stay with us and that our team helped make your experience memorable. Your kind words mean a great deal to us, and we will be sure to share your compliments with our staff. Providing exceptional service and a comfortable stay for our guests is always our top priority. We look forward to welcoming you back on your next visit. Warm regards, Pille-Riin Linno Operations Manager Mercure Tallinn

Dear Mr. P., Thank you very much for taking the time to share your detailed feedback following your stay with us. We are delighted to hear that you enjoyed the quiet atmosphere of the hotel, our convenient location, and the easy access to both the city center and public transportation. At the same time, we sincerely apologize regarding the towel replacement during your stay. As a Green Key certified hotel, we are committed to environmentally responsible practices, and towels should only be replaced when left on the floor. We appreciate you bringing this to our attention, and we will certainly look into this matter with our housekeeping team to ensure our sustainability procedures are followed correctly. Thank you once again for your valuable feedback. We truly hope to have the pleasure of welcoming you back again in the future. Warm regards, Pille-Riin Linno Operations Manager

Dear Ms. Kuehne, Thank you very much for your positive review and your kind comments about our service and your room! We are delighted to hear that you had a pleasant stay with us. We also appreciate your feedback regarding the breakfast selection and will review this internally. We hope to welcome you back again soon! With best wishes, Pille-Riin Linno Operations Manager Mercure Tallinn

Dear MR. H., Thank you for taking the time to share your feedback with us. We are pleased to hear that you enjoyed our convenient airport location, the bus connections to the Old Town, and the friendly and helpful service provided by our team. We also appreciate your comments regarding the bathroom setup and breakfast selection. Guest feedback is very valuable to us, and we will certainly take your suggestions into consideration as we continue working to improve our guests’ experience. Please accept our apologies for the unpleasant odor you experienced in the bathroom during your stay. We understand how uncomfortable this must have been, especially as it affected your overall experience. We appreciate you clarifying that this appeared to be a technical issue rather than a housekeeping matter. Please rest assured that the comments were shared with our maintenance team so the issue can be thoroughly investigated and resolved as quickly as possible. Your feedback is extremely valuable to us, and we truly hope to have the opportunity to provide you with a much more comfortable experience in the future. With best wishes, Pille-Riin Linno Operations Manager Mercure Tallinn

Dear Mr. B., Thank you very much for taking the time to share your feedback and for choosing to stay with us. We are delighted to hear that you had an enjoyable experience and that our team, facilities, and services met your expectations. Your kind words are truly appreciated and will be shared with our staff, who work hard to ensure every guest has a comfortable and memorable stay. However we will look into our breakfast options and discuss your feedback with our restaurant team. Your satisfaction is very important to us! We look forward to welcoming you back again in the future. Warm regards, Pille-Riin Linno Operations Manager Mercure Tallinn

Dear Ms. I., Thank you very much for your wonderful review and for awarding us a perfect score. We are delighted to hear that you had a relaxed and comfortable stay with us. It is especially rewarding to know that our friendly team, spotless rooms, convenient airport location, and secure luggage storage service all contributed positively to your experience. We truly appreciate your kind comments and are pleased that you were able to enjoy both the comfort of the hotel and the nearby shopping center during your visit. Your feedback means a great deal to our team, and we look forward to welcoming you back again on your next trip. Warm regards, Pille-Riin Linno Operations Manager Mercure Tallinn

Dear Mr. G., Thank you for taking the time to share your lovely review! It’s truly rewarding to hear that you enjoyed your stay with us. Our team works hard to create a comfortable and memorable experience for every guest, so your feedback means a great deal. We are especially pleased to know that our service and room cleanliness met your expectations. We continuously strive to maintain high standards, and it’s always encouraging to see those efforts reflected in our guests’ experiences. We appreciate your support and hope to have the pleasure of welcoming you back again in the near future. Warm regards, Pille-Riin Linno Operations Manager Mercure Tallinn

Dear Mr. V., Thank you so much for your wonderful review! We’re delighted you enjoyed your upgraded room and found it peaceful and comfortable, even facing the main road. It’s also great to hear that our location made exploring the city easy. We truly appreciate your loyalty as an ALL Diamond member, and we look forward to welcoming you back for another fantastic stay soon! With best wishes, Pille-Riin Linno Operations Manager Mercure Tallinn